Donuts are always good, no question. Customer service is horrible. I bought 1 dozen mixed donuts and 2 specialty donuts. Left the store and noticed I didn't receive my apple fritters. I tried calling several times and didn't get a answer. Went back several days later, and my husband told the the person in the drive thru what happened. Basically got interrogated and was told his wife had to call back and talk to a manager, that they just couldn't give him the donuts. My husband told them I had talked to a manager when in reality I didn't. He had misunderstood me when I told him no one answered. I call manager she wants to know exact day and exact time I was there I told her.. managers response... well your husband basically lied to us.. we will do it this time for you but never again.. what???!!! We were called liars over less than $4.. unbelievable.. we will never visit here again. read more

Avoid this location if in a rush!!! Waited in the drive thru for around 25 mins (ps theres no where to turnaround or leave). Other than the slowness, my coffee was great and so was my donut! The chicken wrap i got was ok (probably comes frozen). Edit: My coffee made my stomach real upset. Never getting dunkin again. read more

They sandwiched this shop in next to Lakeville Liquor and while it's convenient to I-35 travelers, I can only imagine what it's like on a day not so close to the holidays! There was a line about 5 cars deep in the drive through. We went inside and it seemed chaotic. There are a handful of places to sit. We got ours to go. Our guy ringing us up seemed flustered. When we finally ordered and paid we waited for our coffee. We weren't offered cream and there wasn't any at the counter, only sugar packets. I had to go back and request some for my husband. There was a poor gal holding a squirmy impatient child only to have her drink apparently taken by someone else. Donuts were decent and coffee satisfying. I liked my snowflake sprinkles! Hopefully just newness quirks! read more

See all

This is a Dunkin Donuts and Baskin Robbins store all in one! You are sure to get a fix for your sweet tooth here. They had a large selection of fresh donuts here but i see that they run out later in the day. I will have to go back to try more donuts and maybe some ice cream. The ice cream looked just as good as the donuts! Try it out! read more

See all

I asked for two chocolate glazed donuts. You know what I got? A stupid cake donut. They don't listen. this has happened so offended. I even asked for a classic regular chocolate donut. I still got a stupid cake donut. I don't like cake donuts. If I wanted a cake donut I would've asked for one. I physically have to point at the donuts for them to get it right. And since covid I can't do that because they closed the inside part down. When I'm having a bad day I want a simple classic chocolate donut and for them to listen. read more

See all

I ordered a layer cookie dough sundae and got a mini cup of ice cream, hot fudge, and cookie dough for $10. Scammed. Tasted horrible too read more

DD Baskin Robbins - What I ordered - Donuts Near Me - Lakeville, Minnesota

See all

The doughnuts are good but the service is always terrible. The device was terrible way before Covid...they are always so slow even when there is hardly any customers. So frustrating Also strange that when I ask questions, they always soon clueless . I want to love this place so badly . Please get some more employees to help out! It's the only drive through doughnut place that's around so you need more help! I'd gladly pay more for a doughnut not to have to sit in the drive thru line so damn long read more

This is the usual combo of DD and BR that we've all come to love. The place was clean with prompt service and the typical prices. We made a 15min detour to go here since my mom was craving one of the blended mocha drinks and she was super happy that we'd stopped. read more

DD Baskin Robbins - Blended coffee drink - so good! - Donuts Near Me - Lakeville, Minnesota

This DD location is pretty new, and definitely still in the process of getting the kinks out. I visited with my two preschoolers on a saturday morning and was frustrated by the set up and the service. The Service: They had a lot of people working, but not a lot of people working fast. I had to give my order 4x before the worker got it right (2 donuts, 25 donut holes - mixed between 4 flavors). The donuts are good! Favorites are the blueberry and plain glazed. The Set-up: First, there are very few tables. Maybe most mornings that doesn't matter, but on a weekend with a lot of bleary eyed parents being dragged by their ravenous kids - tables are key. Second, there's only one door that immediately faces the donut counter. Whoever designed the building wasn't thinking of a busy day and traffic through the store. Once you grab your donuts and coffee, you have to go around the tables, then cut through the throng of people waiting for donuts to get out. There's a giant glass wall where another door could have gone to prevent this. I don't get it. All in all, it's decent. If you have kids and there's a big line - stick to the drive through or you may end up without a seat. read more

The ice cream here tastes freezer burnt and it's very icy - not smooth and creamy. They have none of the flavors Baskin is known for - pistachio, Java, black walnut or coconut - and they don't have 31 flavors. The milkshake was terrible- very runny and barely any strawberry flavor plus it seemed like the milk was on the verge of going sour. My husband got sick afterwards so I'm guessing that was it! Not impressed at all. read more

Kevin & Lauren are a great team! They keep the line moving and are always smiling! My daughter and I really enjoy coming through drive thru when they're working!!! read more

Beware the drive through. It's always understaffed so it's not their fault. There is no way out of the drive through so be prepared to wait 20 minutes behind cars. Even mobile orders picking up inside take forever. read more

Horrible customer service and not the first time! Today our drink was incorrect, we asked for half and half creamer and they gave us half and half reg/decaf coffee. My fiancé went back in and they were arguing with her that they did it right and that when you say half and half thats what it is. Regardless, no need to argue and basically yell at someone trying to get their right order. I called to get the managers name on staff for corporate and then they argued with me and wouldn't give it out. The GM or franchise owner needs to teach their staff what customer service is. It ultimately falls on them. read more

Donuts are stale and dried they are not fresh. Was there in the early a.m. They are like 2 day old donuts you get at the grocery store. 1st time I visited, last time I'll go. I didn't check the Yelp reviews prior but confirms rating. This is a place to avoid donuts. Unfortunately Grocery stores and gas station across the road is better. read more

If I could give this location zero stars I would! I love Dunkin' Donuts but I HATE this location. The staff is very RUDE! Every time I have been there the employees give me attitude. Once I asked if I could do two separate transactions and they were very rude about the answer. I was there today and payed with a $100 bill because it was the only thing in my purse, and the employee accused me of it being fake and couldn't take it. It was just an old bill and I paid for clothes later and they did the marker to prove it was real. I also just got it from the bank. I also got a bacon egg and cheese bagel and they forgot the bacon and it was the grossest thing ever! I love Duncan so I am disappointed that the closest location always leaves me very angry. Management needs to be improved! I would drive to the Eagan location, which is awesome, over this location any day! Update: I was there yesterday and decided to go into the store to order because the drive through is way too long. As I was in there I noticed one worker wearing his mask properly, one had it below her chin making it useless, and one didn't have one at all. What really bothers me is the one having her mask under her chin. They are not taking the necessary precautions. This location needs new management. read more

I had an excellent very kind person her name was Audrey I had a great experience! Can't wait to go back

My coffee tasted horrible and I ended up getting an upset stomach from it. I would much rather go to the Starbucks across the street. Much better service and drinks there. read more

The specific location is sooooooo slow. I have like 3 cars in front of me yet I've been here for 15 min? They are not even giving people that much so it's not a large order issue. I've been here 4 times in the past 1-2 years and every time it is exactly the same long wait. What's up with that? There also isn't a second lane in the chance you want to give up and leave. If you are in a rush do NOT go here lol. read more

Customer service at the Lakeville Dunkin Donut establishment is terrible, I'm not talking about them been under staff. If you dare to ask for service after waiting for awhile without recognition standing at the counter, how dare you ask to be help. Some of staff are just aggressively rude with a don't care attitude how they speak to you. Don't even bother asking to speak to a manager, they'll give you the run around, and even give out some made up fictitious numbers of someone else, that has nothing to do with the establishment. My experience was demeaning, I would never wish this on any customer. Oh by the way don't bother reaching out to the corporate office, they'll pretend to listen to your complaint, and go as far as getting your contact information, giving you a case number telling you they'll be in touch and that will be the end of that, you'll never hear from them again. I think that's their plan, just stop complaining. read more

The crew was VERY RUDE!!!!!!. when I asked to speak to the manager she had a MAJOR attitude. I will NOT return because I was treated so poorly. Good ice cream terrible management. Had a conversation with the general manager about her employees and she needs a MAJOR attitude check ASAP!!!!!!!!!!! read more

Shout out to Jessica at this location! My mom and I stopped by today because my dad is OBSESSED with chocolate chip ice cream from Baskin Robbins (will literally only eat their brand! ... very picky). We live in Eagan, but that location was closed so we travelled to the Lakeville location. Once we entered we were greeted immediately. Jessica approached us and asked if we had any questions, which we did not - we knew what we came for and we were on a mission, but she let us know they just got in some Strawberry Cheesecake Ice Cream from their delivery that day and immediately I was sold. Strawberry Cheesecake Ice Cream, yes please! I just want to say thank you to the team working at this location. From what I observed everyone had great customer service and they all had a "sense of urgency" if you will. The drive-thru was hoppin but again, from what I could tell they were doing a fantastic job of keeping up. I'm excited to try my Strawberry Cheesecake Ice Cream! read more

First off, I understand this is a newer location and we're in the start of a pandemic so I'm grateful they are open during these times. My boyfriend never had Dunkin before and his face lit up when I asked if he wanted to try as there's now a location close to us. Dunkin is my favorite and I am so happy to share the love I have for the company. Now, I'm not disappointed in the those who served us through the drive thru but in the lack of management and continuation of training. You can clearly tell that there is a lack of support when it's needed most. My order was incorrect and paid more than what I recieved even though the item stickers specify what is wanted. Paid for a medium frozen chocolate with whip, got a small with no whip and the wrong syrup. You can tell the CO2 cartridge was at the end with the lack of whip on our frozen matcha latte which there was barely any on the drink. I wasn't given the whole order (missing donuts) so I had to go back in line again just to have to repeat myself both times in the drive thru all together 6 times. I'm not kidding. I didn't go in because I didn't think that was allowed with COVID19 even though as we left we saw some enter and I'm not risking it even more. It'll be a while until we come back in hopes the ratings are better if the franchise owner reads what we have to say. I've been a barista and would be embarrassed to show such lack of pride and effort. These are difficult times and customers are the reason the lights are on...some reasonable level of service is needed even on a bad day. My solution is that the owner takes better care of their employees with training and improving their skills. If you are going to invest into a franchise, why drop the ball in the lack of investment with it's employees. They are the face of the business and deserve the support to be the best in their job. Stay safe and healthy! Update: Go to eat a donut and they are stale in a bag that when I open; smells like a wet dog. Asked my boyfriend to smell and he threw it out. Now I'm grossed out. read more

They messed up my coffee order. I went back in nicely to just let them know that half and half is a creamer and not half decaf half regular. I have never heard of someone making their coffee half decalf, half regular. Anyway, the manager said "it's not our fault you should have let us know." Well, I assume because you are a coffee shop you will know what a customer means by half and half. Anyway, I didn't say anything to her when she responded to me that way, I just asked if she can remake it. After remaking it she shoves it on the other side without informing me, and no straw. I had to lean over and grab the straw- the way they had the area set up for covid-19 it was hard to reach the straw. After telling my husband what the manager said he was a little upset with the rude service and called the store to grab the managers name. She refused to give her name and said she's not going to give her name unless we tell her what's the problem. We said nicely that we had a poor service and would like to report it which is why we wanted the name, she said "I'm not going to give you the name,is it because of the coffee." We said yes and then we said don't worry we will reach out to corporate I'm sure they can figure who the manager on staff was on 04/26/20. It was a Hispanic woman. Very poor service! I work in retail as well and I know what accountability means. If someone is asking for the managers name and you know you didn't do anything wrong why not give out the name? Obviously you knew you were under stress and said a few things you shouldn't have. Worst service ever! read more

Went here for breakfast this morning. Watched the car in front of me receive my order and then passed the crinkled bag back to the worker through the window. Then I pull up and get the same bag the guy in front of me dug in. I asked "was this the same bag that went to the car in front of me and was given back". The lady flat out lied. You could tell she was nervous about handing it to me too. Well i didn't eat the breakfast because who knows how nasty the guy in front of me was. I just drank my coffee... :( read more

The service was awful! I ordered a drink inside and they kept forgetting about my order! I had to remind him several times! Doughnuts were nothing special. I miss the days when they would make them there fresh! read more

regardless of being understaffed , it never fails thay they get my order wrong every time :') not every once in a while every. time. i'd rather spend the extra money and go to starbucks read more

Preposterously slow service. Complete focus on the drive through and zero focus on in person customers. Someone came in after me and got served first. I ordered a single chocolate shake how hard can that be? Doesn't matter how good it is when you wait for twenty minutes at AN ICE CREAM SHOP. read more

This place is horrible and very dirty! My son and I came in for coffee and a young boy was having trouble with a faucet and my son tried to help him. While he was in the back he said it was filthy with mold around the coffee equipment!!!! There was no manager and very disorganized. The young man said the owner was horrible and worked kids who were 15 more than the law permits! He said even when he told them it was too many hours they still put him on the schedule! We had a nice talk with the young crew and decided not even to get coffee!! The owner needs to be turned in to the labor dept and the health dept is being called!! read more

Very disappointed in the customer service, I went through the drive thru and asked the lady if I could have a moment because my sister was still trying to decide what she wanted. She says okay then comes back on the speaker 10 seconds later and says "what do you want lady" in a rude, rushed tone. There was nobody behind us and the store was empty. She also charged me full price instead of the happy hour price for my latte. I'm a regular Duncan customer and every time I come to this location I get bad customer service and a bad experience. Rudest employees I've ever came in contact with. read more

This is absolutely ridiculous! I love dunkin' I actually prefer it more than Starbucks AND caribou however I strongly dislike the Lakeville location. My younger sister had spent the entire day BEGGING to go and get an iced caramel latte. Usually we make the drive to the Eagan location because it is closer but they were paving their drive thru so unfortunately, we had to take a 25 minute drive to the Lakeville location. We ordered FOUR iced caramel lattes and THREE of them came out tasting like CRAP. I ended up have to turn back around and drive BACK to the location because they weren't drinkable, I get to the drive thru and ask them if they can remake them because it tastes like absolutely no caramel in them. The worker proceeded to tell me that they were made correctly and that that she could add more caramel if we felt it was necessary, which surprised me because they would have to bring the cups back through the window and into the store DURING A GOBAL PANDEMIC. After politely asking them to remake TWO and add more caramel into ONE, they did with an attitude. We then pulled over to try the three new coffees they still tasted like CRAP. I wasn't willing to go back through the drive thru since it was gonna take more time out of my day! I then called the manager and she was a nightmare! she gave me TWO free drinks for tomorrow afternoon but frankly I don't even know if its worth the drive! beyond disappointed with the service and safety precautions they are taking during this pandemic! this is completely unacceptable. read more