First let me say... I LOVE frozen yogurt! I have Southern California ties where it's done right.
Ok, where do I even begin with this unfortunate excuse for a rebooted frozen yogurt shop? My recent visit to this so-called establishment left me with a sour taste in my mouth, and it wasn't from the frozen yogurt! If you're looking for a disappointing experience, then look no further.
First of all, the employees were a disappointment. It seemed like they were hired solely for their impressive talent in slouching and phone-scrolling. With the level of indifference they displayed, you'd think they were doing customers a favor by being there. I mean, who needs to clean up or attend to customers when there are much more important things on their phones, right?
But wait, it gets better! The floors were so sticky, I felt like I was walking through a swamp of old soda and syrup. It was like a challenge to see how much of my shoe could be left behind with each step. I'd like to think I burned a few calories just trying to free myself from the clutches of the sticky floor. (being dramatic here, but still bad enough lol)
And don't even get me started on the state of their machines. It was as if a third of the yogurt machines had decided to take a vacation without notice. I'm not sure if they were just broken or if they had given up trying to function in such a unfortunate establishment. Regardless, it left me with a bad excuse for a frozen yogurt cup, featuring a sad selection of flavors that had seen better days. And they have not restocked their mochi since what feels like their opening weekend.
I'm genuinely disappointed because I love frozen yogurt, and it pains me to witness such a blatant disregard for cleanliness, customer service, and basic professionalism. It's obvious that the owners of this place couldn't care less about their customers' experience, and it's a shame that they've turned something as enjoyable as frozen yogurt into a nightmare.
Save yourself the trouble and avoid this place at all costs. Your love for frozen yogurt deserves better treatment than what you'll find here. Take your business elsewhere, where they actually value their customers and strive for a pleasant dining experience. Trust me; your taste buds and your sanity will thank you for it.
Oh, let me not forget to mention that I took the time to leave a comment on their website back on 07.07.23 on the afternoon of my visit, expressing my disappointment with the bad state of the shop and the lackluster service (and it has not gotten better in our visits since). Because I hope the feedback helps in keeping them open and getting better. And I was really nice too... But guess what? It's been crickets ever since. Not a single peep of acknowledgment from the management, as if my feedback was just thrown into the abyss of neglect.
It's truly disheartening to see a business that doesn't seem to value constructive feedback or care about their customers' opinions. A simple response or acknowledgement could have gone a long way in showing that they actually care about improving their frozen yogurt shop.
In a way, I hope my review and the countless others they must be receiving act as a wake-up call for them. Maybe, just maybe, they'll realize that they can't continue to operate like this and expect customers to keep coming back for more disappointment.
If the owners of this establishment have any hope left in their business, they'll take this opportunity to reassess their priorities, hire or train competent employees who actually care about their jobs, and invest in maintaining their shop to a level that's worthy of serving customers.
So, here's to hoping that this review serves as a much-needed wake-up call for the owners and their lazy team. May they rise from their sad state and strive to be the frozen yogurt shop that they should be - one that delights customers and creates a memorable experience rather than one that induces regret and disappointment. It's time for them to step up their game, or they'll risk their business all together like the other closed Yogurt Labs around the Twin Cities.
Cmon YogurtLab... you got this!!! read more