Been in to look around a few times, great people, great experience. Especially for just visitingread more

The hat is nice. The customer service and length of time it took to make wasn't that impressive…read more Also wanted a flat brim and didn't get it... I do get a lot of compliments on the hat though

I needed to replace a couple of felt men's hats. I recalled walking by here and seeing their…read morecollection of men's hats and caps. They were able to properly size me and provide, two tradtional felt hats at reasonable prices. I am pleased.

Wonderful little shop with very helpful staff! Love their products, everything you could ever need…read morefor the care of a moustache or beard.

Service was great. My hat(s) were custom made for me. Sizing was perfect. Value was greatread more

If you struggle with having a large head these guys have you covered. I was fitted for my hat in…read moreabout 15mins and it was a breeze. Still waiting on it to be made and shipped. I will update my review when I get the final product. The hat wasn't a bad price either I think it was around 550 for the standard rabbit felt hat but they make it convenient to pay half up front and half when you receive it. All in all it was a great experience and if I'm back in Utah I will definitely be back.

We had a fantastic experience designing a very special hat today with the help of Leah…read more She guided me in the creative process of deciding color schemes, branding. Thanks Leah! I absolutely love my new hat! I can't wait to return to make another one! Afterwards I highly recommend going into the Pink Pony Club onsite to have Philippe make you a celebratory concoction. Hats off to a great experience! Go find Leah and Philippe to savor the best of best!

What a cool spot. Check out the Speakeasy. Staff was great and this is a must stop on Main Streetread more

On my most recent visit Tegan and Tommy were very welcoming. Tommy took extra time to get me fitted…read morefor the right size boots and belt as well as talk me through their many options. Zach is always top notch too! Love to visit the shop when in PC!

Truly a FIVE star experience from the moment you come in and ongoing! We were visiting Park City…read moreand just happened to walk in never expecting such an amazing store and great customer service. We are from Austin, TX so there's no shortage of custom hat stores, but it was partly the experience that had us buying hats here. We worked with Hannah and all I can say is if you are working with her... you ARE going to buy a hat. She's very good at reading people and picking out what would go best for each individual down to the color and style of the hat. But mind you, this is not ordinary experience. It's extremely personalized to each individual; not just the fitting for proper size, color that works best but the shaping. I think I've spent less time buying a new car and that's not meant to be negative. Rather just to emphasize the personal attention you receive when you want to check out the hats. They have so many colors and style variations for you to look at, but regardless, if you already know how you want your hat to look, they can style it. When you pick out the color you want, you are going to be a basic hat with a flat brim and a round crown. So don't be shocked when they bring out the new, unshaped hat. Right in front of you, they will shape it to the exact style you want and it's really an impressive process to watch. One of the most impressive things was changing the size of the brim. We wanted the brim just a little smaller than the stock hat. They will measure it down to an 1/8th of an inch and after they cut it, you would never know the hat didn't come that way originally. Again, the transformation from the stock hat to the one you take with you is an amazing process to watch. And something I haven't ever seen before, they will actually "brand" your hat if you want. Think of branding like a cow get branded; they have these little branding irons and we chose to get our initials branded on the underside of the brim. A very nice personalization and a great way to make sure someone else doesn't accidentally pick up your hat! They have a wide array of hat bands anything from a very basic but nice hatband that comes with the purchase of the hat, to hand etched solid leather bands with silver buckles for the same price (and sometimes more) as the hat. But when you look at the history of the Burns Western apparel (since 1876), it's clear the quality of the material and craftsmanship. Don't be shocked by the price; again, this is a quality hat that is going to last a lifetime and people will recognize the quality. In the first day after getting the hat, we received so many comments from people passing wanting to know where we got the hat from. If you came to Park City and weren't prepared to carry something like this back on the plane... not to worry. When we finished our trip, we returned to the store and they will put the hat in a nice protective box and ship to your home address so there no worry about how you are going to carry this on a plane. We are already planning another trip in March to Park City and we won't leave before visiting Burns Cowboy Shop to pick up another hat! Everyone here is very nice and helpful, but ask for Hannah. She is so knowledgeable and fun to work with. But one warning... if Hannah helps you... you ARE going to buy a hat :) she doesn't pressure, but she knows the hats so well, you are going to feel like something is missing if you don't get one of these hats. We couldn't be happier and you don't have to live in Texas or Utah. You can wear this in New York, Chicago or Miami and people are going to recognize a quality of piece of headwear.

They have store hours posted, and are never actually open!!! Tried to several times in the past…read moremonth and each time they're closed. Don't bother showing up, they don't bother to show either.

Really cool store, Love the flat cap I bought today. Impressive selection of hats yo choose from…read more And to find one that fits my huge noggin is amazing in itself. It's been 2 years that I've wanted a red flat cap. Goal achieved. Now to save enough to get a Kelt. Thank You

Purchased a T-shirt and a hat over a month ago got the T-shirt in about a week still waiting on the…read morehat called several times no response left messages, etc. Don

I ordered a hat on June 12, 2026 and have not received any updates or the product. I have sent…read moreseveral emails, chats and tried calling. No replies have been sent back to me.