phenomena customer service. they know just about anything you could wonder about shoes here, and a really good selection. I usually buy shoes online but you get so much more information and advice by going in person. a great local shop to support to make sure you're getting shoes worth your time and money! I'll be back! read more

Incredibly selection, very cute and unique stuff. Your biggest trouble here will be choosing a favorite to take home. Customer service was very helpful. Payton helped me find the shoe size I needed. Overall a very good store and you will definitely find something for you. read more

We were visitors to Provo. Absolutely one of the best selections of the best shoe brands I've seen anywhere. Super knowledgeable staff (Wayne) gives you info you would never know to even ask about, so you can make the very best choice. He has incredible knowledge on materials, fabric, wear, socks, etc. He even wrote out a "care sheet" so we can get the most durability out of our shoes. Best service I've seen! We bought walking shoes, but man I've never seen such a killer selection of steel toe options anywhere. Amazing store! read more

Modern Shoe has a great selection of brands and styles, especially hippy brands. However, if you want to made to feel like you're criminal and want to be stalked by a sales representative then this is a great store. Downside... Modern Shoe no longer offers shoe repairs. If you're looking for a cobbler, best to start at a bakery instead. read more

I have been a loyal customer of this store for years, but don't plan to return. I recently brought in a pair of new shoes that had been gifted to me, but in the wrong size. I assumed they could exchange them for my size without impacting them negatively. (They carry those exact shoes.) They (quite rudely) refused. Customer service is important, and I don't appreciate the employee's attitude and dismissiveness in this matter. I would normally try to support a local brick and mortar store such as this one, but I can easily buy shoes online with better customer service. Very disappointing. read more

I went their to buy shoes for my daughter for her mission an had a problem. One of two pairs I bought had problems. When I tried to return the bad pair they complained that the bad pair of shoes had been worn and were not eligible for exchange or refund. The return policy is terrible. I will never return and highly encourage others to not buy there. read more

I found the sales people to be very helpful and not pushy at all. The store was clean and organized and it was very easy to get the help I needed. Plus they were so patient with me while I mulled over which Danskos to get. I have always enjoyed the atmosphere in Modern Shoe and I wish them the best in their future as a brick and mortar store in quaint downtown Provo. Oh and their prices are comparable to online and other store's prices. read more

I stopped by today looking for a particular hiking shoe. I was greeted and engaged before I was halfway through the store. Very attentive staff. They didn't have the shoe I was looking for but the saleskid was more than helpful showing me what they did have that was comparable. We'll organized shoe store with a big selection. read more

As a rule, I try not to leave low ratings for small businesses because I know how it can affect their ratings. However, I found this store to be unwelcoming and the employees either racist or just generally very rude. My mother and I walked in and there were two employees talking by the register (no one else was in the store) both of whom glanced up, side eyed, then proceeded to ignore us the rest of the time we were in the store even as we walked around the whole place and asked questions. This store stocks Birkenstocks, Chacos, and other shoes. My mother and I were both wearing Birks and each of us own a pair of Chacos so it seems like we would be potential customers who would be likely to buy something (which we were actually planning on doing!). Instead it was an extremely awkward and uncomfortable time for both of us. Leaving two stars instead of one to give the employees the benefit of the doubt - maybe they were just having a bad day, but I personally would never go back even if I have to order my shoes online from now on. read more

I went into this locally owned business that has been around since 1940's and I could not be happier with the service I was given this last week! A young lady named Kim helped me out and she was so knowledgeable about all my questions I was asking her, but she went above and beyond mine and my wife's expectations of what great service is, and you don't find that a lot very often now days. We ended up leaving the store with more information not only about shoes, but about inserts as well and the benefits they bring to your health because of her knowledge and communication with us. We highly recommend if you're in the Provo Ut area ever looking for great service and a very wide selection of different brand shoes, stop by Modern Shoe in Provo Ut and see for yourself the service this company provides! Thanks again Modern shoe for saving us money, and teaching us a lot we didn't know. Kim you were amazing! My wife and I will be for sure returning soon. read more

Wow! Brought in $300 pair of Affliction boots that needed new souls (pun intended)... I wasn't expecting "high" quality - just because new souls are never like the original. They did a PHENOMENAL job!! Absolutely will go back for all my shoe repair needs!! Highly recommended!! read more

Modern Shoe - Superb workmanship!! - Shoe Stores Near Me - Provo, Utah

Some people ask, why a brick and mortar store in this internet age? I'll tell you why--thoughtful curation for those people, like me, who can get overwhelmed by too many minor options. Everything here is of good quality. They don't carry any junk, just quality comfortable shoes. The styles tilt toward the "sensible"--you won't find glittery stilettos here--but in additional to long-lasting classics (I bought my missionary shoes here and my first real job shoes here) they also have little euro-tinge details. I got these Merrill's boots that look straight out of Frozen. Like I said, the store is curated well. It does help to know your European size but if not someone can help you. Another thing I found surprising was how many beautiful bags they had too. Buttery leather from Argentina. We're definitely coming back for them! read more

I want to give five stars to the salesperson that helped us today at Modern Shoe. His name is Jorge. I had some particular requests for some Tevas in certain colors and he went to great lengths to help me try to find them. They had sold out in the store, so he took the time to find one of them at the warehouse and ordered it for me, to be picked up soon. The other was a Teva exclusive, not carried at the store, so he showed me how to find it online. Sometimes I feel like after you've reached a "certain age" salespeople no long think you're relevant or a good potential buying customer. Jorge was REALLY great with us and spent a lot of his time. I hope we get Jorge to help us on our return trip to pick up my new shoes. We really appreciated his kindness and knowledge. read more

Modern Shoe is the best, you can find any shoe, boot, sandal you want. They also have work boots with or without steel toes. They can fit you with custom fit shoes. When I had a problem with a leg length difference after a surgery. I was able to pick my shoe, they could tell me right then if it was a shoe they could build up the soal. Since they have a shoe repair in the store that does excellent work, I could leave me shoes there, they would build my shoe up, i could pick up in a day or two. During the time I had the leg length discrepancy, people with the same problem would approach me asking where I got the shoes and who did the work. I referred 100s of people to the store, plus my Orthopedic Dr wanted to know where I had the work done. Im sure he refered a lot. Modern Shoe also has a lot of good sales. read more

I was looking for some shoes that could be dressy or casual. I was really impressed with their selection and their customer service. The employee who helped me was friendly and professional, and I'm really happy with my purchase. There was no pressure to buy, just good advice and offers to help! They have a great selection of the highest quality and most recent brands of shoes and socks, all at reasonable prices. I also noticed that they carry insoles and other odds and ends for shoes. read more

We have been going to Modern Shoe for some years now. We liked the people who ran it and the service they gave. We liked the sales and discounts they gave from time to time. Now there is a new owner. He moved the store next door. He is nice and friendly when you talk to him, but we have noticed now for several months that his prices are skyhigh from what used to be even with his discount incentives to buy more. Either he is over extended with his remodel and trying to pay off the construction loan or he is just greedy and wants more $$ because I cannot understand how he thinks he can charge over $100 or more for slip on deck shoes. And this isn't for dressier shoes or athletic shoes. Hoka's are now closer to $200 than the $100 they used to be closer to. You have to really think about whether buying a deck type shoe for $100 - $129 is worth it or do you want to have $ to buy food, clothes, pay bills, etc. We don't think it is so we have decided to not buy there anymore. Sad, because we like their shoes. They just aren't worth the cost they are selling for in this economy when things are so tight and people have much more important priorities than buying one pair of simple causal shoes for well over $100 and athletic and dressier shoes closer to $200 or higher...especially when so many are cutting corners to just make it from month to month. read more

Really kind salespeople, wonderful selection-- check the clearance for great deals!! I buy chacos and birks here. I used to try shoes on here and then buy them online but now I just purchase them here. Sometimes they are busy, just be patient and they will get to you! read more

Has your dog chewed on your wife's favorite high heels? Are your shoes too tight and you want them stretched? Do you want an insole so your cowboy boots fit better? Do you want a really cool pair of insoles with a killer arch? (They have a ton of insoles.) Have you ever wondered where you can buy a really comfortable pair of shoes/work boots/etc? Did you know that you can actually have shoes repaired? They can even have custom insoles made for diabetics and tell you how to have your insurance cover it. I've heard all of these while I was in the store or went there for that purpose myself. I even watched an old guy hobble in and pull out a holstered gun and ask them to fix his holster -- it looked like something out of a western movie. It is amazing to buy shoes from somebody that actually knows something about shoes... I mean, really knows something about shoes and can walk in the back and ask the repair guy. I think the owner is some sort of medically licensed shoe expert (I can't remember the word they used for it). read more

I am a huge fan of shoes with tread. I work at Brigham Young University on the grounds crew and my summer boots and winter boots and shoes have had work done on them. i buy the higher quality kind, I see it as an investment. When the soles go out or the loops pull out, I take them here. When I get a hole in a nice pair of shoes, I take it here. They can do everything and it is quality work. If you're in doubt, take the item in question in! They will tell you how they can resurrect it. For those looking for high quality shoes, they have reliable footwear at very good pricing. read more

(Only 4 stars because I walked by some very unhelpful salespeople without an offer of anything.) Just went in to drop some birks off to be resoled and was helped by Laura. She was one of the kindest and most helpful employees I've dealt with anywhere. She went above and beyond to get us what we needed and at the best price. Definitely a great experience. read more

I'm happy to spend an appropriate amount of money for a good quality shoe, and it looks like they do have some very good quality shoes, but no assistance or interest in selling me something was offered. I would go to Trade Home at University Mall or Chandlers Walk Shop in Salt Lake - sad to have a great looking place so convenient but offered so little. read more

I took my Frye Americana boots to them to get the top of the boot stretched a bit. I was a little nervous because the boots originally cost just under $700. These guys did a FLAWLESS job and had it done the next day and only charged me $7.99! Would DEFINITELY go back to them if I needed anything done! read more

Bruce did an amazing job putting new heal liners in my original doc martins. Staff is friendly & hip. I would recommend this shoe repair place to anyone. read more

I shop their sales. I am impressed with the number of people willing to assist me.

Do not recommend for shoe repair. I asked about replacing the heel on a very expensive pair of shoes, was told it's an easy fix. They damaged both shoes, still charged me full price, and didn't seem to see the problem with damaging $900 shoes. read more

I went in because my fave sandals came unstiched during work and the strap broke at about 5 wearings. They didn't have appts until Saturday but when the clerk saw my predicament he offered to help. (I was wearing the broken sandal). He was able to sew it up and reinforce the strap of the other shoe in 10 minutes and it only cost under $5.00. He didn't want me to leave unhappy and I left ecstatic! read more

DO NOT BUY BOOTS FROM THESE GUYS THERE ARE BETTER OPTIONS!! I bought work boots from these guys through a Voc rehab voucher, they told me to wear them around the house to decide if they will work so I did so and determined they wont work for the job i do, So i went to return them they had nothing to accommodate mine and sandblast jobs so they were to order me some for 80 dollars more out of pocket which was fine. a week later they call and tell me they can't order my boots so i said ok what can we order then told me they would refund the money to my work, I told them it wasn't paid through my work they argued that it was so I said just refund the money to me and I will buy them elsewhere," unless" they can just order me boots that will work so i said give me a list of their vendors and i will look online, they did so and agreed. I found some and called the next day to have them ordered and Tony the owner answered and started accusing me of trying to commit fraud slandering me and offending my good name! I just wanted boots that will hold up to the abuse my work gives them. Not to be run around offended and slandered read more

This place is an unbelievable rip off. I ordered shoes that arrived weeks later. I originally ordered a different color but they called and offered whatever color they had left, not what they advertised online and took my order for. I said ok. They sent a tracking number that showed the shoes were delivered to a different address. I applied to get my money refunded but they responded that they accidentally given me a wrong tracking number. The shoes finally arrived and anti-climactically they didn't fit. I returned them. They then claim they didn't get their original box back and won't refund my money. I packed them in all the same packaging that they arrived in but somehow a box disappeared. Crazy phone calls take place. Unreasonable customer service. How can I control what some random employee did with a shoe box? I imagine said employee wanted to keep the shoes and was in the process of lifting them. The manager would not refund my money. So I was out the money and also the shoes due to the original box disappearing. I asked for the shoes back. They sent them. I have $100 pair of too small shoes. I would give no stars if I could. read more

I read reviews and decided to take three pair of shoes in need of new soles, heels and repair. I found the cost (mid $200s) to be excessive for the quality of the repairs. Restitching repairs were shoddy. The right and left shoe fit differently after the repairs to one of the pair of shoes. While I didn't discuss the repairs directly with the cobbler, I advised the young lady that waited on me that the cobbler make the call on whether or not to repair damaged stitching. Based on the result, the repairman should have advised not to bother or to send the shoes back to Allen Edmond for refurbishing). I gave an additional star because the quality of the heel and soles were decent. I cannot recommend this store for repairs based on my experience. read more