Their customer service is terrible, they take half a day (or never) to reply and they're not really helpful, is like I'm a hassle for them as a customer. I don't understand how they are supposedly the top rated LTL carrier in customer service read more

Astonishingly bad. Hands down the worst delivery service ever. The delivery guy refused to try to deliver two full palettes of tiles (weighing almost 2000 lb) closer to the house. He insisted that it must be on the road or not at all. His palette jack was apparently bamboozled by the half inch curb on our drive. He refused to make any other attempt to get his palette jack onto the drive. He refused to try the ramp provided by a neighbor, or reverse the truck onto the drive, claiming neither could not be done without damage to the drive. After an hour of negotiation on the phone with his supervisor (and zero time trying any other approach) they decided he should leave without delivering (which would cause costly delays). When I protested his supervisor advised him to call the police who actually came and wasting another hour and two more people's time. The whole saga involved the delivery guy (Mahinder), two of his seniors on the phone (Oscar and Caesar), 2 police officers and five neighbors volunteering to help take the tiles inside one box at a time. I had 2 other palettes of tiles delivered to the garage with a smile earlier the same day. Each took not more than 3 minutes. and one of them was much larger. That is to say the problem clearly was not my driveway. read more

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Extremely poor service !! i will not recommend this company to anyone. The guy refused to move the delivery even an inch away.

UPDATE: Thanks to Nikki at Daylight, I was able to change our appointment due to this emergency. I really appreciate her going above and beyond when other reps let me down. I hope she gets a raise for this intensely frustrating experience because we were desperate! // Our partner company called to schedule freight and we were delayed over 5 days because the first 4 reps told me the person accepting the shipment was going to be CALLED to schedule, not they had to call. We are delivering emergency items for a job and their absolutely awful communication caused us to lose thousands. Would not recommend. read more

The worst delivery service ever. I will no longer buy products from any company that uses this delivery provider. I will ask beforehand. This is the type of company that will go out of business eventually for worst customer service and not meeting delivery commitments. read more

I have worked in the logitistics industry for the past 5 years. I recently started my own company and we service quite a bit of LTL for our clients. After failing to pick up the freight consecutively for 2 business days, Daylight was informed that due to the recent holiday we can be a little more flexible as I am sure their operations had been slammed. I also informed them that if it was not picked up the next day, I would have to cancel and assign to a different carrier and send a service failure report to our portal provider. This is incredibly reasonable. Daylight then proceeded, without my permission, to assign freight to a different carrier. A carrier that we also do not use due to multiplicity of service failures. Folks, this is legendary stupidity, and a service failure for the history books. This is a practice and company that cannot be trusted. read more

horrible. Waited all day yesterday for a delivery between 10-4 they called at 5:30 to tell me they were 20 minutes away. No one was going to be home at that point so they rescheduled for before noon today. now they say MAYBE by 3:30 read more

Their drivers block in cars making it impossible to get out of an already tight alleyway. I had been waiting thirty minutes calling the number on the truck only to be redirected twice to leave a message and sent to a dispatcher once where he reached out to the driver only for the driver to show up and say he was on lunch and both parties told me to basically wait for him to be off lunch when he's blocking our entire alleyway and none of the cars can move. So I just sat there waiting for this man to be off lunch, wasted over half an hour of my day. read more

Daylight Transport - Shipping Centers Near Me - Cypress, California

Horrible service. Supposed to deliver items and then dropped the ball and made many excuses.

If I could leave a ZERO or negative review I would. This is by far the worst freight shipping company that I have used in 25+ years. They quote a 1-2 day shipping. But in reality it was 5-6days. They are lazy and if they don't want to get your freight onto their truck that day - they wont. They have no sense or urgency. Their online system is full of fabrications. It even said that our freight was delivered yesterday - when it didnt even show up until today. Dont trust them. There is something super shady about how they do business. read more

Daylight Transport has been the worst freight company I have dealt with in the 35 years I've been in business. Made apt for delivery no show no communication. Made another apt no show no communication. Called to find out where the tool I ordered was and they wanted me to make an appointment. Told them their apt mean nothing. I canceled concrete today because of them on a Friday and will not get it till Monday after I need it. A joke read more

Terrible company. They where paid to deliver product, then email me and say it to long they don't have equipment to deliver so I need to rent equipment to take it of there truck. The item is only 6ft long. How you a delivery company but want deliver product. read more

IDK what Katrina's last name is but she was a gem and helped me locate the shipment in a matter of minutes! Give her a raise for the excellent customer service :) read more

I always use them for expedited orders! More reliable than other carriers to meet deadlines Nettie was super helpful and efficient. I recommend you call in for a quote instead of doing it online read more

I am going to be the recipient of a very important package (a bed), and your tracking has been showing all day and half of yesterday (Wednesday), that it would be delivered today.  No such luck.  Your office is saying it will be Tuesday or Wednesday of next week!   I desperately NEED this bed (I tried to pay extra for expedited shipping, but they said we can't do it). Well I called customer service about 7:15pm CST and spoke with Mr. Harvey G.  I just wanted to know where in transit my bed was since the tracking had not updated since 2am., I explained to Mr. Harvey that I had been expecting it all day.  I am bedridden and in so much pain and I desperately need this bed ASAP. Well, Harvey went above and beyond, called the service center in Grand Prairie (I think) and as long as the truck arrives at 5am Friday morning, they will deliver it to me between 9 and 1.  THANK GOD and thank Harvey for going above and beyond to listen and he also had compassion for me and was just so very nice. Thank you and Thank Harvey please, he deserves a raise or a nice bonus or something!!  Outstanding Customer Service!!!! Thank you, Sally B. read more

Never met a more hostile delivery guy. Thought he was going to sock me for asking him to help me lift it up the stairs. These days everything is delivered to your door for free. You can't get away with dropping it in the curb and driving away. That's just how it is, so they got to up their game. read more

Daylight Transport - Daylight Transport logo - Shipping Centers Near Me - Cypress, California

Terrible customer service, package was delayed for 3 days AND the company messed up my address and had to be updated no fault of my own doing. Continued to give me an attitude over the phone and through email. Will never use them again and will warn everyone the same. read more

These guys are crooks by the book! They will jerk you around with stories that change Everytime you talk to someone about why your delivery hasn't arrived. The funny thing is the person will tell you I don't know why tell you that and make up a. New story. 3 different stories in one day can't make this up! Please don't use any company that uses them if you care about your blood pressure. read more

this is the worst trucking company DO NOT USE!! To many excuses, charge for expedited deliver, it's still 8 days later and no delivery. customer service sucks as well... read more

Avoid this company. It will never notice you about the reschedule or any time change. Extremely bad customer service.

Excellent and fast service. One of the BEST companies I have used. Definitely recommend them and will continue to use them.

Excellent service. Quick, reliable shipping and most importantly on time. Their customer service staff were friendly and helpful. I definitely will use their services again. read more

Unfortunately I can't give ZERO stars. What an incompetent company! We picked them because of their ETA promise, and just find out that their incompetent driver couldn't find the location or thought somehow it was a residential property. DO NOT WASTE YOUR MONEY WITH THIS COMPANY! EVER! read more

The customer support and communication are efficient, timely, and friendly. We've worked with Stephanie F. for years and she plays an integral part in helping us meet our deadlines. We appreciate the continuity and timeliness of our deliveries. read more

Fast and reliable service. They made my life easy. Will definitely use again when needed.

Just wanted to say Daylight is the best transportation company we have worked with. Have been a great partner for over 20 years. Thank you. read more

It was great... So speeeedy & fast response... Wow... Daylight show me theWorld class customer service...

Outstanding service in regards to on time pick, delivery and handling of fright. Always on time with no damages. Customer Service and communication is exceptional. I use them for all my shipments being that they are on time and very reasonably priced. read more

Friendly and helpful customer service. They are efficient in delivery. I will be using this company again in the future.

Great pricing versus other carriers. Expedited delivery is a huge plus as they move freight during the weekend and so a shipment late in the week gets delivered Monday even if it has to go across the country. We have not had a problem with damages, lost shipments, or delays so far. Keep up the good work! read more

Disappointing company to work with. They charge for appointments, are rarely delivering on time and triple the price on a reweigh with class change. They have lost loads. I ship over 80 outbound loads a week out of this DC and Daylight Transport is the LAST Trucking service we would use. Gave them two chances. They failed on multiple events. read more

They keep flexing their "fast service time" but my package is already double the time late just sitting only 30 miles away from my house taking days to ship to me. Makes no sense. They don't even answer their phones either so I can't get any information, very rookie business, run by lazy dorks, highly don't recommend. read more

Used them for 6 months with 2 deliveries per month. Abstract charges after the delivery. destroyed delivery but completely did not take responsibility and skirted out of responsibility - claims process is a waste of time. completely ignores any note on BOL. read more

we have had great experience with past shipments but had a very important shipment that needed to deliver. was picked up 6/19 with a 4 day transit delivery on 6/25, human error but the customers don't want to hear any excuses read more

I've always had great experiences with our rep at daylight and with the drivers! Super responsive, accommodating and always on time.

First the delivery driver did not have any navigation system to help him find the address. I was on the phone for at least 10 minutes trying to help him find the address. I had to stay on the phone until he found the address. Usually they can use some type of app to help them find the address. Finally he tried to get the workers to pay additional money to him for the delivery! This is was unacceptable. We will not use this Daylight Transport again. read more

They cancelled the load and never payed the cancellation fee. Wouldn't recommend to anyone be aware before u book their load

Stay away, unethical vultures will rip you off. Shipped a printer from one state to another. Weight and dimensions were correct. MSC. class was wrong. Orginal cost $389 which Daylight Transport profited, no loss. Daylight Transport, after the shipment was completed, re-classed the cargo for a total cost of $869. This was a 2.23% increase. Unethical: If Daylight Profited from the $389, then why is it necessary to back charge a customer for %2.23 more.... other then the fact they can legally get away with this practice. Reached out to Daylight Transport, blood suckers they are indeed. Advice; if you have Freightquote or another booking service, I highly recommend blacklisting Daylight Transport. They will rape you. Daylight Transport practice caused my company to loose money on this transaction. I have blocked Daylight Transport within Freightquotes' system. I have no desire to ever do business with Daylight Transport ever again. Very bad bad experience, ripoff artists. Key Executives for Daylight Transport, LLC Name Board. Relationships Title Richard Breen No Relationships Chairman and Chief Executive Officer Kacey Fallert. No Relationships. President Jim McCarthy. No Relationships. Chief Financial Officer Greg Steele. No Relationships. Senior Vice President of Sales & Operations read more

Daylight Transport - Shipping Centers Near Me - Cypress, California

Daylight Transport has fees for fees. They have limitations in residential delivery. When any change is made charges will be incurred. Delivery charge can double with surprise charges and fees like recon and change address fees. While the service is being changed they may or may not tell you. When delivery occurs if it's not easy yuuupppp. There's a charge. Get ready. That not your hand in your pocket it's daylights. read more

Miranda Guzman was super helpful, she tracked our LTL, it was around a day late. She contacted the delivering freight company, found out the new delivery date, got me their tracking number. Great Job! read more