Great service got me right in took care of the issue with my phone. His customer service was the…read morebest! Great prices!

I've gotten my phone fixed twice in the last 2 months . This time less than a week . Paid $150 the…read morefirst time . Came back in a month later (last week) paid $120 for "best screen" got a BAD ONE ! . Now less than week later I drop my phone in between my seat . Not hard just in between I lift it up and MY SCREEN IS BLACK. This IS CRAZY

One of the very worst customer service departments I have experienced in my life I spent literally…read moreclose to 100 hours trying to get help with my severely defective iPhone 16 Pro. I could not get a human on chat or on the phone with a human to save my life. I have a life, and I finally gave up because not a single customer service person would ever help me. That has been awhile ago. Recently, I tried yet again to get help. I finally did get someone who said I could get a new phone, which I have but haven't set up. I already see how much they are charging me for my upcoming monthly payment, which is way more than what was quoted to me. So, I still don't trust them. I will see soon enough.

Absolutely the WORST authorized retailer. Be mindful that this is not actually a Verizon store, but…read morea store that is allowed to sell Verizon products. The staff is severely undertrained and lacks basic knowledge of company policies and procedures. I went in to take advantage of an upgrade and trade-in offer that I seemed to know more about. Then, when asking for a quote, an online purchase was made without my consent. For $830. I was told that "this happens" and that there was no way to cancel this order. The only way is to have the phone delivered. Or dispute the charge with my bank. This is fraud. Do yourself a favor and go to a corporate store.

I came in for assistance with a purchase I had made yesterday, and I received help from Diego. He…read morewas very kind, patient and knowledgeable. I highly recommend this Best Buy location because of Diego and employees like him! All of the staff I have met at this location are incredibly kind and helpful too!

DO NOT COME HERE…read more I've purchased many items here without any issues. I recently bought an open box item out of state and unfortunately it had issues so I went to Best Buy Vallejo to exchange it and purchase the new one. I explained to them my situation and showed the manager the video, he straight up said he will not accept it and sounded as if he was accusing me of breaking the computer. Why would I go out of my way to do that? I even told him it's within the 15 day return policy and it's an open box. I was willing to pay more for an exchange of a new computer. I called customer service and they suggested I mail back the computer back to Kansas where I originally bought it. I cannot wait for weeks to do that considering I'm in school. I went to another Best Buy and since I was within the 15 day policy I showed my receipt and they exchanged my computer. I paid the difference which is what I wanted to do in the first place for a NEW LAPTOP. do not waste your time here. I am never the type to write a review but that GM should not work there if this is how he's going to treat people

The person who helped was really nice and sweet. I got to change my protective screen on my iphone…read more17 pro max. He took his time to fix my phone which is awesome, its also very affordable than getting a new screen

This place is BOMB.COM for all your cell phone needs.. Had a issue with charging my phone and he…read morewalked ‍ me through it to where I was able to fix the issue..

They are very organized here. I suggest setting up an…read moreappointment on VzW app or calling. Lorena, the manager, was very efficient and clear about my options. I went in trying to reduce our bill, because the Verizon app was suggesting there was a better plan for us. Lorena was very clear in communicating options and discount offers under the options. Great location for this area.

Clean, professional, friendly, and knowledgeable. Samantha is great! Dee is pretty awesome too…read more Thank you so much!!

My iphone screen went black. He replaced it with oled within 30 mins! Fast service. Phone works…read moregreat. As if nothing happened. Highly recommended

Black iPhone screen of death was cured by World Phones. Quick same day service and fair prices…read more Would definitely come here again

Went in due to the T-mobile rep at Costco talk my senior mother into a bunch of things she didn't…read moreneed. Everyone was very apologetic and assisted us in returning the products and canceling the service. The staff at the location were amazing. If I ever changed companies I would come see them

I've been to amazing T-Mobile stores where the customers service was like a dream (five stars…read moreplus). I've been to dismal T Mobile stores. Where customer service was still learning how to speak a human language. This particular store is somewhere in between. I had reason to drop in because Tmobile was running this cute little special, where if you just popped into the store, they would give you a free pair of T mobile gloves, suitable for use with touchscreens. I noticed the Covid precautions were in effect. customers were asked not to touch the inventory but to allow the staff to hand them what they want. Nice! Since I was there, I decided to try and catch up. It didn't seem like any of the new pricing plans would be competitive with the one I already have. I'm not sure how much of a hassle it would be to upgrade because I haven't done that in ages, the old T-Mobile deal still beats the new Tmobile deals.

Great work and follow through! I highly recommend Wireless…read moreOptions! Thank you!!! And these words are for Yelp because you insist on Messages being a certain length. Idiots.

Gary was great! He provided quick service at a very reasonable price. I highly recommend! He fixed…read moremy iphone 16 pro max cracked screen in 30 minutes!