Juan and Millard helped me yesterday with a pretty big billing issue that I've been stressing out…read moreabout (that was honestly my fault to begin with). I walked into the store, it was quiet, clean, and all of the reps were happily helping customers with their devices. I was greeted within 3 minutes and was asked if I wanted to take a seat, I didn't even get to their seating area before I was greeted by Juan to assist me with my issue. Juan knew exactly what to do, and how to do it! Millard, the manager came by and checked in, as always it was a pleasant experience as whenever I'm in the store, he's on the sales floor interacting with his employees, helping customers, or just making sure the (spotless) appearance of the store is upheld! Their level of professionalism, dedication to their customers, and overall commitment to excellence was tangible yesterday as they heard me out, recognized there was an issue and without question got right to work, resolving the issue with little to no effort on my end. I was out of the store in 10 minutes with my issue resolved, bill paid and stress relieved! Jenn sold me my phone and watch when I switched over to AT&T last year, the transition from my last carrier to this one has been night and day! Jenn's professionalism and product knowledge was absolutely evident and her professional and friendly tone made the interaction quick and smooth! A few months later, Emma assisted me in adding my father's line to my account- assisting in finding the perfect iPhone for him, transferring his data and transferring his line from his old carrier to my account was seamless! That day, Emma was assisting myself and another customer simultaneously and neither one of us felt slighted on the level of service we were receiving. I live an hour away and there are 8 AT&T stores I pass to get to this one. Based on the level of professionalism, commitment to excellence, dedication to customer service, knowledge and experience at this branch- I will GLADLY pass any and every other AT&T store to get to this one. This store should set the tone for every other AT&T store, company wide. Well done guys, and thank you for being you!

I don't even do reviews, but this AT&T irritated me. I was thinking about switching from T-Mobile…read morejust to get a iPhone 17 deal. I've been waiting over a hour to get helped. You got some employees talking to each other while people waiting. Slow. While I was waiting, I was looking up who had better connection anyway and apparently T-Mobile.

Great service got me right in took care of the issue with my phone. His customer service was the…read morebest! Great prices!

Muhammad the goat fr, he fixed my phone within 5-6 mins. Honestly amazing. I went to another repair…read morespot near Vallejo high prior to this and it took him 30-45 mins just to repair my phone (screen wasn't working after dude was done).... If you want it done properly and fast, go to this spot. Also for affordable price!

One of the very worst customer service departments I have experienced in my life I spent literally…read moreclose to 100 hours trying to get help with my severely defective iPhone 16 Pro. I could not get a human on chat or on the phone with a human to save my life. I have a life, and I finally gave up because not a single customer service person would ever help me. That has been awhile ago. Recently, I tried yet again to get help. I finally did get someone who said I could get a new phone, which I have but haven't set up. I already see how much they are charging me for my upcoming monthly payment, which is way more than what was quoted to me. So, I still don't trust them. I will see soon enough.

Absolutely the WORST authorized retailer. Be mindful that this is not actually a Verizon store, but…read morea store that is allowed to sell Verizon products. The staff is severely undertrained and lacks basic knowledge of company policies and procedures. I went in to take advantage of an upgrade and trade-in offer that I seemed to know more about. Then, when asking for a quote, an online purchase was made without my consent. For $830. I was told that "this happens" and that there was no way to cancel this order. The only way is to have the phone delivered. Or dispute the charge with my bank. This is fraud. Do yourself a favor and go to a corporate store.

Well I've been dilly-dallying over a few purchases but the combination of a heap of recycling (Best…read morebuy will accept batteries and some electronics for recycling -very handy!) and future tariffs tipped me off the fence. Once I located the section that stocked my chosen stuff it was still a bit of a hunt. Items were not arranged on any order that I could figure out. Extremely expensive feature loaded versions nestled cozily next to extremely low cost versions. Was this designed to slow me down and stop me from going directly to the item which I had already picked out on the website? Because it worked. I looked at TV accessories that were more expensive than my TV. Eventually I found my pick but it took an astonishingly long time to spot it. Checkout was swift and efficient.

I stopped in talking to a large white male no name tag about Imobile. he switched me over to AT&T a…read moreDavelano who took ALL of my personal information and spoke to WF Representative. I was waiting for new DC. I was interested in a New IPhone. The AT&T rep and Best Buy Rep (large white guy, NO name tag) took 2.5 hours of my time regarding my Comcast/Xfinity acct and did nothing but create problems. do not use as CHAT and AI are their employees!!

This place is BOMB.COM for all your cell phone needs.. Had a issue with charging my phone and he…read morewalked ‍ me through it to where I was able to fix the issue..

This store always have exactly what I need in phone cases…read more Great customer service and fair prices.

Clean, professional, friendly, and knowledgeable. Samantha is great! Dee is pretty awesome too…read more Thank you so much!!

I went to the Vallejo Verizon store to get info on switching over to them. When I got there the…read moreparking lot was empty but for one car. A guy got out of the car and went into the store while I was parking. I took a call on my phone and then walked over. There was a security guard outside as I reached for the door he told me I had to wait outside. When I asked why, he said the doors were locked. He crossed his arms and stared me down. No "How are you doing", no "They'll be right with you", no "can I have your name and I'll let them know you are here". Just total, non welcoming rudeness.

Was able to fix my iPhone screen in less than an hour. Fast a great service. Highly recommend.read more

Black iPhone screen of death was cured by World Phones. Quick same day service and fair prices…read more Would definitely come here again

I've been to amazing T-Mobile stores where the customers service was like a dream (five stars…read moreplus). I've been to dismal T Mobile stores. Where customer service was still learning how to speak a human language. This particular store is somewhere in between. I had reason to drop in because Tmobile was running this cute little special, where if you just popped into the store, they would give you a free pair of T mobile gloves, suitable for use with touchscreens. I noticed the Covid precautions were in effect. customers were asked not to touch the inventory but to allow the staff to hand them what they want. Nice! Since I was there, I decided to try and catch up. It didn't seem like any of the new pricing plans would be competitive with the one I already have. I'm not sure how much of a hassle it would be to upgrade because I haven't done that in ages, the old T-Mobile deal still beats the new Tmobile deals.

Pretty great sales people.I received great customer service. Friendly and professional sales…read morepeople. I highly recommend this store.

Gary was great! He provided quick service at a very reasonable price. I highly recommend! He fixed…read moremy iphone 16 pro max cracked screen in 30 minutes!

Gary at Wireless Options is friendly, fast, very responsive, and best of all, he knows what he's…read moredoing. I had a Google Pixel 9 Pro XL that just came out and was so new no one else could work on it. He pointed me to the correct place to get an OEM factory replacement screen (not Ebay!) and installed it quickly and correctly for a very competitive price compared to other people I messaged. Would recommend. I attached a pic of my old busted screen. No point in attaching one after it got fixed, just google "picture pixel 9 pro xl" because there's no difference from the factory version.

This is the worst business in Vallejo...very unprofessional. This "phone repair store"…read more Is never open....when you call the number he won't call back for weeks....it was only after someone I knew that knows him called several times that he then called me back...he was rude and disrespectful....don't waste your time or money.

If I could put a lower rating I would. Store isn't open more than half of the time and the other…read morehalf is a bs quick phone call with the "owner" that doesn't show up when he says he is. Very unprofessional "business". Got here with 2 other customers hoping to get a phone fixed that had been waiting for hours. DO NOT WASTE YOUR TIME HERE