Came in 20 minutes before closing. Everyone started yelling closed come back tomorrow. I wasn't…read morethere at closing I was there BEFORE!! So incredibly rude!

Don't take you car here this place is trash Avoid this shop…read more I went in for a routine oil change, and the staff insisted my car needed an A/C system flush. After the service, my engine began to overheat within minutes of leaving the property. I returned right away to report the issue, but they refused to take responsibility and blamed me for simply driving off the lot. This was unprofessional and caused unnecessary damage and stress.

An update to my past review: These guys are top notch! My car had an electrical issue that seemed…read morealmost insurmountable, the capable pros at Preferred dug in and rooted out the cause. Great service, quality workmanship and a good value for the money spent. Honest, competent, professional, reliable and just all around nice guys.

Brought my 2013 Lexus GS 350 in for a coolant leak and paid about $180 in diagnostic fees. They…read moretold me I needed a full radiator, thermostat, and hoses replaced -- quoted around $1,800. Their own paperwork admitted the cooling system only lost 1 psi in 15 minutes and that they couldn't actually find a leak. I got a second opinion at a dealership. The real problem was just the radiator cap -- the worn cap couldn't hold pressure, so the coolant was boiling over and escaping. About $100 to replace, and the car has run perfectly ever since. The cap was even listed on their own quote (a $26 part), but instead of trying the cheap fix first, they pushed a $1,500 radiator job. Either they couldn't diagnose a basic cooling issue or they were counting on me not getting a second opinion. Get your quote checked elsewhere before paying these guys.

Crazy labor cost! $190 for 10 minutes! I stopped by for an oil change this morning and was told…read morethat the belt needed to be replaced soon. I asked about the price and may not have heard it correctly, but I thought the total cost for the material and labor was less than $100. I agreed to replace it, and they ordered the belt, which was delivered quickly. After they finished the work, I realized that the labor cost for the belt replacement was $190. It only took about 10 minutes! I have used this shop for oil changes regularly, but I will not be returning anymore.

Driving down the highway and unfortunately ran into loose items on the floor. It's a horrible…read morefeeling, but much worst when you noticed your tire pressure sensors are alarming you. I knew I had to go get it checked right away. First recommendation popped on my screen was this place and I drove here immediately before my tire flats out. Agustin was the one who approached me. He did the assessments and was able to help me quite quickly so I can be on the road again. Very very grateful of Agustin for his help. Not a pushy person. He was patient, understanding, and kind. I definitely would come back here and recommend talking to Agustin for car needs. Thank you Agustin!!! =]

Great customer service and great work on my vehicles. I would highly recommend this place to our…read morelocal community.

Happy with their service and pricing for my Audi servicing . Scheduling was easy too . I plan to…read morecontinue using their help in future

I can't say enough good things about Meineke in Gilroy. I bring both my Toyota Tacoma and 4Runner…read morehere regularly for routine maintenance, and they've always done a great job. Oil changes, tire rotations, inspections, pretty much everything I've needed has been handled smoothly and professionally. What really stands out to me is how accurate they are with timing. When they tell you when the car will be ready, they actually stick to it. A lot of times it's even done earlier. That's huge for me because I hate going somewhere that says the car will be ready at noon and then it's suddenly 3 p.m. and you're still waiting. That's never been an issue here. The staff is friendly, efficient, and clearly takes pride in their work. It's hard to find an auto shop you can trust, but this Meineke has earned my business. If you're in the Gilroy area and need reliable service, I'd definitely recommend them.

Do yourself a favor don't go there because they may keep it there mine stayed two weeks because…read moreaccording to them they didn't hire enough mechanics to work on cars ! Then they should accept the cars if you can't work on them I would've gone someplace else Like WHAT THE HELL ???so it sits there?? . I had to buy a whole other car to get to work in San Jose they couldn't get it started or push it or tow it out of that shop I drove it in there just find paying for a regular fluid maintenance oil changes ...that should take no more then an hour !!!!!!!!!! Terrible experience. I wish I can give them zero stars then they say it was something to do with the electrical but it took them only 10 minutes to start it up again after making a phone call to a specialist telling (Jacob ) what to do to start it up I was so mad as HELL I couldn't even tow it out... now I'm trying to sell my other car that I didn't need what a nightmare

I was really impressed with this place! Easy to book online, everyone was friendly and…read moreknowledgeable, and even with an extra repair I needed, I was still in and out in about an hour. Definitely would recommend this place and I will be coming back when I need another service.

Awesome service at a great price! Great bunch of guys here, too. I made an appointment and was in…read moreand out in no time for a tire repair. Will come back for my tires and services. .

Very hard to find, and once you do, you have no idea where you're supposed to do. I went inside the…read morestore waited for several minutes and finally somebody came to talk to me and when I told him I had an appointment, they told me to go deal with the guys outside. Well, apparently the guys outside didn't wanna deal with me. So yeah big fat no and I'm gonna go somewhere else. Absolutely ridiculous. I know everybody says this and Yelp needs to start listening. There needs to be a zero star option.

Came back with a different Honda for an oil change. Again, a positive experience. I had…read moreappointments both times and never came in unscheduled, which I assume would be a different experience. Use the APP to make an appointment and don't bother calling; it is too busy with the tires and other auto care in the phone area. If you don't use the APP to schedule an appointment, you may be disappointed with the service. If you've been burned by local shops, give this a try.

I had a tire warning while on US101 in Gilroy. I got off the…read morefreeway and checked my tire. Seemed like the TPMS, but I had a ways to go. I looked up tire stores. Being Saturday, most could not help. So I went to UR Tires. They were busy also, but Sergio and his team repaired the TPMS right away. They changed all of them for a reasonable price. Mix matching those can cause problems because some readers can't read some. Professional service.

A while back I had them work on replacing a I head gasket. In completing the work the car sounded…read moreterrible like there was a sound like leaking air. As if a hose had not been attached or repaired. I went back and they said it was fine. They think because you're a woman you don't know anything. I've had this car since 2000 and kept it as a second car because it was always reliable and did not cost much to repair. Since going to this dumpy shop the car has been running poorly and sounds like I'm dragging along air hose that was not connected. I'm having to look for another mechanic to REALLY make the repairs so the car will sound as it should did before going to this shop. If I were you don't trust these people at all. They are not reliable for auto work.

I can't say enough positive things about this experience!…read moreJuan helped at the front and found discount codes for me to be able to use so that I was charged less. The folks that did the actual oil change were so polite and really thorough. They even helped me get the glue off of the oil sticker that was stuck to my car from a previous place that changed my oil. Of course, when they say 15 minute oil change, it's from when they're changing your oil, so when there is a line of cars it takes longer, of course. But this is definitely the place to go when you want fast and great service.

Went in to get my skid plate refastened, and the guys & gals a Valvoline on Main are courteous and…read moreattentive. I will be going back when I need to. Thank you Valvoline crew.

Very fair no nonsense, Mechanic/shop Frank personally took…read moremy call He told to bring in my daughter's car that had an issue with the leaking gas bringing fumes inside the car. He said he would diagnose it for free which is not common. . They could've told me it was $300 or $3000 and I wouldn't have known any better. Which a lot of mechanics will charge you as much as they can. But they ended up doing an extensive job by dropping the whole gas tank in order to fix it the car was there for two days and I thought it was gonna be doubled than what they charged me and turned out. It was only $600 and they got the problem fixed. I was pretty impressed and the problem was fixed. I will definitely be back again and highly recommend the shop

Called the shop and Frank answered asking me to drop off my car and he will do a diagnostic on the…read morebreaks and rest of car. Gave me a list of items he felt needed attention. Got my brakes done and was completed the same day. Clear communications great service reasonable pricing. Will go back to get the others items repaired. Overall great shop and customer service!!!!