I bought a new campervan from a RV dealer. Right after I drove it home, I noticed a nail in one of…read moreits 4 tires. I sent an email to the dealer about it immediately but got no response. Obviously, I had to take the cost to fix it. From Yelp, I picked 3 tire repair shops in Gilroy. JC Customs Tires is the first one I called in. Chris answered my phone. Because of his reasonable estimate cost, I didn't bother to call the other two shops on my list. After Chris inspected my tire with the nail, he told me that this was a lucky case. He removed that nail - it was a screw of around an inch long. He tested the tire and showed me there was no leak. And then he told me that I could go home without paying a penny. It was unbelievable that he fixed my tire without charging me a penny. More importantly, Chris' action made me feel the world better again.

We needed a tpms installed. They did the job unbelievably quick! They were very busy and seemed a…read morevery efficient system going. Side note, we went in with the part and told them that we wanted the right front sensor changed. The car was telling us which sensor was bad. They checked with their magic box and told us it was the rear, not the front! Previously, the vehicle had a tire rotation and the sensors were not reprogrammed!

I haven't been to America's Tire in the last 10 years. I feel like they have smoothed out the…read moreordering process now , and are easy to work with. Someone always answers the phone relatively quickly , and I found each person that I have communicated with to be professional and courteous. The only issue that I see is that they don't carry a full stock of tires onsite. They didn't have the size I needed, so they had to order from a different location. It took about a week for my tires to arrive. I promptly set up an appointment for the following day and headed on down to the store. Once the gentleman checked me in and took my keys , my car was ready in about 2 hours. I am not sure if America's Tire is the cheapest option available, but my experience was pleasant for the most part. On a side note , I took advantage of their 0 interest for 6 months financing option.

I came in for my 1:30pm appointment and was surprised to see a long line -- there were about 10…read morewalk-ins ahead of me. I asked the front desk if there was a separate line for appointments, and he kindly let me know there wasn't -- you still have to wait in the same line as walk-ins. That was a bit frustrating because it made me wonder what the point of making an appointment was if you can't check in separately. That said, I now understand why it's still helpful to make an appointment -- once I was checked in, things did move along as expected. My overall wait was about 1.5 hours, which honestly wasn't too bad considering walk-ins were being told it would be over two hours. Once I was helped, the associate told me my car should be done within an hour since I had an appointment. Standing in the same line as walk-ins was a bit annoying at first, but I can see that the appointment helped with the overall timing. I purchased two Continental tires for $670. Thankfully, I only needed two. I even called my husband to double-check if the price was reasonable, and he said it was, so I went ahead with it. It felt like a lot, but with a baby, having safe and reliable tires is absolutely worth it. Overall, the staff was polite and the pricing seemed fair for the brand. My only suggestion would be to create a separate check-in line for appointments to make the process clearer and more efficient. I would still return.

Everything went well I showed up there on a Sunday distraught. I had hit again my tire with a curb…read morein my brand new car. They did not make fun of me. They fixed my tire brand new tire and for a great price and aligned my car. he was so kind and so professional I told him I did not need three other tires, which he did not try to sell me. I told him when I needed new tires for the other three that I promised I would be back and I will. He was a wonderful man and all his worker Beeze were just as kind. I really appreciated all his love and compassion you had for me because I felt like a fool. This was my second time I'd blown out that tire by hitting a curb. I sit really low in my car and now I have adjusted my seat so I can see over my hood so I can judge the distance a little better thank you Gomez Tires. I have now met your daughter or daughter-in-law who is absolutely adorable thank you Shelley. Thank you Mr. Gomez you're awesome. I'll be back soon. Thank you for treating me so kindly my Tires are doing great. I'll see you soon my friend.

Service was good, but 40$ for a patch. Never again. Local shops in Gilroy charger 20-30$ at most.read more

Had a nail in my tire that I needed to have removed and have a plug installed. The technician…read morejacked up the car, carefully took off the rim, brought it in the garage and had the screw and plug in within a matter of minutes. He carefully re-installed the rim and I was in and out of that shop in less than 10 minutes. I would definitely go back there anytime I have the same issue. I highly recommend this shop.

Customer service was lacking. I waited about 30 minutes while the technician appeared to be…read moreteaching what looked like his young granddaughter how to work on tires. I don't mind someone learning, but it shouldn't come at the customer's expense. After finishing the repair, he simply said, "OK," and walked away without putting my spare tire back in the trunk. It's a small gesture, but basic courtesy goes a long way.

I was really impressed with this place! Easy to book online, everyone was friendly and…read moreknowledgeable, and even with an extra repair I needed, I was still in and out in about an hour. Definitely would recommend this place and I will be coming back when I need another service.

Awesome service at a great price! Great bunch of guys here, too. I made an appointment and was in…read moreand out in no time for a tire repair. Will come back for my tires and services. .

Tire installation 19.99 per tire! It was easy to navigate the website, you can order it online and…read morethen schedule an appt. When I arrived at the appointment time, we were helped right away. Our appointment was on a Wednesday. The technician said it would take about an hour to an hour and a half. The tires have a 65k miles warranty! They called us right as they were done and we were able to get the car right on time. The service was great and convenient! Was able to walk around Costco and grabbed a bite to eat while we were waiting!

Worst place to ever come!!! and I mean that wholeheartedly. I was quoted $20 to mount and balance…read moretire, and when I got there. The big clown quoting me told me $250 for a a mount and balance. I don't know what kind of circus they are running here. But I definitely will not come back nor should you. If I could give it a minus Stars I definitely would. Beware before you go here. They do a lot of bait and switch on price quotes

Alexus came through super quickly and very affordable we got a flat and he came out on a Sunday…read morenight awesome service!

Service requested: 5/5 I requested a tire rotation, 2…read moreinstalls of new tires, and a realignment. The staff went out of their way to accommodate (walk-in) and the service was quick and professional. The mechanic helping was incredibly knowledgeable. There is ample seating inside to wait while the service is happening. Value: 5/5 I called a few other shops, and this shop was incredibly reasonable in terms of price. I would highly recommend this shop if needing any tire or car services.

Nearby shops were trying to sell me a complete transmission assembly, but Benny and his team found…read morethat the actual issue was the valve body. They replaced it and fixed the problem! Benny was a huge help and very knowledgeable. He even printed out a Nissan/Infiniti technical service bulletin (TSB) addressing the P0720 trouble code and the valve body issue, and took the time to explain everything. Having that information made me feel confident in the repair. I really appreciate their honesty, thorough diagnosis, and attention to detail. Highly recommend this shop and Benny to anyone looking for knowledgeable service!

I pulled into Big O Tires after getting off the freeway because I was concerned about my tires and…read morewanted to ask a simple question. Several people standing outside saw me arrive, but no one greeted me or offered to help. I parked closer to an employee and called out, "Excuse me," trying to get my question answered. He did not acknowledge me. Another employee walked by with a customer and also did not acknowledge me. Before leaving, I stopped and tried once more to get someone's attention, but still received no response. I understand employees can be busy, but a simple hello or "We'll be with you shortly" would have made a difference. Instead, I felt ignored, unwelcome, and uncomfortable. I left without getting my question answered. This experience gave me no confidence that my concerns would be taken seriously. I will take my business somewhere else.The outside looked like a abandon bussiness and landscape coupe uhh by

During this difficult covid period, this guy is a life-saver. I needed 4 new tires for my vehicle…read moreand reached out to him over text. He actually has my tire size available and was able to come on the same day. However, I wanted a particilar brand of tires. So he was able to get the exact tires I wanted and came out the very next day. He showed up at promised time, and had all the proper equiements in his van. All 4 tires were mounted and balanced right on my driveway in less than an hour. I was very pleased with the work.

Service is good and quick. I find out later the tire I requested and I was quoted was not the tire…read morethey installed on my car. So there's some skepticism there. I didn't go back because I already paid and left the area. However, one time I did need to go with another business because there was a delay in response and I really needed to get to work. So I'm indifferent.