best pcp care i ever had on my 72 years on planet earth. i have been with dr crear as a patient…read moresince 2020 and trade doctors for anything.

I've been going to Thrive for a long time but I've been put off lately by the experience of…read moremessaging with them. I really like Dr. Crear and some of the PAs so it's a shame that the messaging service is not held to a high standard. Honestly, it's like talking to a child...but one who clearly uses AI to polish their grammar. The level of incompetence - with incorrect prescriptions called in and incorrect information relayed - is concerning. I hope they don't have these medical assistants completing tasks that require common sense, like relaying important test results. I know practices are trying to increase profits, especially those practices that are owned by private equity (which this place may be--IDK). But please consider your patients. Don't run a competent practice into the ground by having these assistants do what medical professionals should be doing. Employ some actual nurses to answer patient questions for god's sake, not just "medical assistants."

You will NEVER find anyone more invested in you than Dr. Miller. You walk in and you instantly feel…read morea sense of calm. I have been with Dr. Miller since May of 2017. I have never felt more cared for and heard in my entire 47yrs of life. She offers a variety of care. She goes beyond just your physical care, she is invested in your mental well-being too! Her team and office staff are dedicated to making you feel comfortable! She has a snack place in case you missed lunch! She even offers a variety of beverages to wash it down with! The whole team is amazing... I want to put beautiful college educated words here, but they haven't created the language to express how amazing I feel with Dr. Miller, Her P.A. Hope Brent, her Office staff Maria and Kristy. I LOVE this practice and everything that makes it beautiful. P.s. it's definitely the people that make it beautiful.

This is my first experience with a concierge medical service, and I'm not sure I can ever go back…read moreto a "regular" medical practice again. Joining Premier Health has truly been a life changer for me, literally. Dr. Miller and Hope have truly been a revelation for me. Their availability and communication is unlike anything I've ever seen from a doctor before. As long as I'm in Austin, I'm with Premier for life.

She is a terrible doctor and her office staff is not any better. My daughter has been sick for…read moreover 2 weeks now. She went back today and was going to send over meds. Never did and now my daughter cannot get ahold of anyone at her office. She even went by and door is locked. No one is answering a knock at the door or their phone. She should not be allowed to practice medicine. Going now to the State Board.

Sheila and Lisa take the time to listen and let you speak about what your ailment maybe.read more

Dr. Lewis, is very intelligent and caring, the problem is his office staff…read more Unfortunately, he now has office staff that appears to be abusing their power for some sort of sick power trip. They leave the phone off the hook so that no one can get through, I was on hold for 3+ hours until my phone died. Forget it if you have a UTI, first urine test no cultures were ordered, 2nd test I was prescribed 5 days of antibiotics for 3 different things that showed up, now they want a 3rd test in as many weeks. As much as I like the doctor himself I am not going to deal with office staff like this. I hope to hear his office staff is fired and I will go back at that point. It really is a shame because he is a good doctor and I enjoyed going to him. I am not sure who needs this info, but I was floored to find out just how egregious the care from this PA was. First UTI lab cultures, on average, per the CDC, give a false negative 33% of the time. Next a new culture should not be ordered for at a minimum of 3 days after the last dose of antibiotics and 7 days is the standard minimum recommendation. In other words any clinician ordering labs directly after a course of antibiotics is gas lighting every single person into believing they have some other issue, primarily pelvic floor issues and they recommend bathroom training schedules for pelvic floor issues, so hold your urine despite being told to drink absurd amounts of water so you are very actively making the situation worse and then clinicians wonder why there are resistant strains. "Healthcare professionals" are prescribing low doses that strengthen the resistance and then further increasing the resistance through gas lighting people to hold their pee for hours, I dumfounded beyond belief, just goes to show that you absolutely must do your own research. Is this some sort of bizarre and sick experiment on American women? I also have zero doubt that if this were primarily a male issue that this would not be going on.

I've been a patient of Dr. William Lewis at ADC for around 15 years…read more I'm a bit of a complicated patient with autoimmune chronic kidney disease as well as heart arrhythmias, liver issues, and a range of other health oddities. Over the years my conditions have flummoxed and bamboozled many specialists before nailing down answers and therapies. Throughout the ups and downs, Dr. Lewis has been a rock solid, effective, thoughtful, and calm partner in my search for answers. He communicates well with me as well as the other doctors and medical specialists that hammer away at my fairly dilapidated body. Dr. Lewis is like an anchor in the storm of craziness that is my health history. As is probably obvious, I like that guy and highly recommend him.

I have been a patient at Austin Primary Care Physicians for over 8 years. If you value your time…read moreand money, don't go here. I usually avoid this office but have yet to find a new one. It was finally the last straw for me. The wait time to see a doctor is usually pretty lengthy, if you want to see one of the MDs. But what really disappoints me is how poorly managed the office staff are. They are unfriendly, rude, unorganized, and completely uneducated about the field they are working in. Getting a referral is like pulling teeth, it takes forever and no one calls back. I ran into this problem 4 years ago, and here I am again in a similar situation. It is extremely disappointing they don't get referrals in, in a timely manner. I came to see one of their new NPs. or PAs. I came in on August 3rd for a referral. I was assured the referral would take a couple days but that it would be fine if I made my specialist appointment a week after coming in for the referral. Well, a month later I get a pretty high bill from the specialist office because my referral wasn't sent in until 20-25 days after my initial visit to this office. I am now being billed hundreds of dollars for both visits because I went twice without a referral, which was then billed as out of network. I am now tasked with appealing to my insurance due to this PCP office's inadequacy at running their office.

When I attempt to call the number listed, someone picks up the line and hangs back up. After the…read morethird attempt, my number was blocked!

Amazing doctor and his NPs and PA are great too! Highly recommend. It's hard to get in to Dr Howard…read morespecifically unless you schedule well in advance but he's at all the major milestone appts and sees sick visits when he can. Otherwise Kyla and Stephanie are usually the ones who see us if he can't and they're just as great! Kyla is full of tips on everything from best diaper rash creams to potty training to "you're doing great mom" which is often the thing you need to hear most. They've been seeing my son since birth and even though we moved to Dripping, I still make the drive to keep my son with this team.

Dr. Howard is the best of the best and I am so thankful my friend recommended him to us when I was…read morepregnant. From the day our son was born and Dr. Howard came to the hospital to today when we're nearing my son's 3rd birthday in less than a week Dr. Howard has never stopped being wonderful. He is attentive and kind and when we felt like fish out of water as first time parents he calmed our insecurities and has helped instill confidence in both my husband and I over the years. His assistants are also phenomenal. The only downside is the wait at times, that can be hard with a little one, but I know that's because Dr. Howard is giving everyone else the same time and attention that he gives us when my son has an appointment.

Dr. Fung is the man! He's the one you call Dr Feel Good, he's the one who gonna make you feel…read morealright. Actually, more than alright...he's gonna write you a prescription for not feeling like you've been hit by a 18 wheeler driven by a trucker on a fresh batch of crank. For the record I actually felt that way when I caught that lovely flu that hit Austin. Like Maude Lebowski would say, "He's a good man and thorough." Dr. Fung MD will spend time with you and talk about what ever ailment you may have and the appropriate ways to get you back into good health and good spirits. Something a majority of doctors fail to do these days.

If your are a senior citizen or a caregiver of an elderly person, stay away from Dr. Fung! He…read moreblames illness on old age and then offers no treatment. If the patient has dementia, he makes assumptions on their cognitive abilities and will not recommend certain tests because he thinks the patient is inacapable of handling them. The only way an elderly patient can get any help is to be very persistent and demand tests and treatment. As a caregiver of an elderly person, I became very frustrated by his attitude toward my elderly parent. I decided to find a new primary care physician and am so glad that I did!!

Pros: + online / Great online portal (MyChart) that allows…read morecentralized communication and records. Super helpful for families who need to keep kid records handy. + locations / Good physical location network throughout Austin. Nothing super fancy but easily accessible. + continuity / They're not going anywhere. I've seen smaller practices open/close in Austin. ARC is large enough and has been around a while. Cons: (no surprises) The healthcare system* is frustrating. Whether it's, - scheduling / scheduling an appointment when there aren't enough healthcare professionals to meet demand, or - billing / understanding provider billing, insurance coverage or patient payment obligations, or - coordinating care / coordinating your care between ARC, separate hospitals and separate specialists who may not communicate flawlessly. * The above three cons are present with any care provider. ARC offers a lot of benefits but you're still in the U.S. healthcare system which comes with plusses & minuses. On a personal side, my interactions with all staff have been positive. It's clear there's an overwhelming demand and resources are limited. Staff has been much more patient/helpful than I would probably be in their position.

First time seeing a doctor here and she was awful and unprofessional. She didn't greet me when she…read moreabruptly came in the room. When I asked for two additional lab tests to be added to my lab order she started to make snide remarks about the doctor office not being a McDonald's and that I would have to interpret my own lab results. As she left the room she rudely threw my lab order in my face. ARC needs to do better because this was unacceptable.

Dr. Khli was my civil surgeon and I got all my vaccinations/immunizations done from her for my…read morepermanent residency in 2008. Now I am gonig back to school and the school requires the health care provider to sign a document stating I have got all my immunizations. I called Dr. Kohli's office several times and asked the doctor to sign and fax the document to me but they don't seem to respond. The deadline to submit the document to the school has passed and I am still waiting for my civil surgeon to sign the document. I finally got a dozen of fax from the doctor but with incomplete form. I had to go to another doctor to get the form filled.

Since Glenda left, things have gone even further down hill regarding wait time. We arrived 15 min…read more early for our last visit and waited 1hr.40min. before the doctor arrived. They 'told us' to make the appointment. We did. We show up and the first words out of the doctors mouth is..."so, why are you here today?" I find it very frustrating. Dr. Kohli was the doctor we saw initially. She handed us off to Glenda. Glenda was great! Then we were handed over to Dr. Kumar. We are being passed around and it seems one hand doesnt know what the other is doing a lot of the time.

When my gastro dr told me I had a choice between Seton or St David's, I called both to discuss…read moreappointments. At Seton, it ended up being a phone call out of the country to a call center. Really annoying delays when we would talk. We kept talking over each other. Difficult to understand, & they didn't see to have any compassion. Just another phone call. I called St David's & talked to a real local person, who empathized with me. Night & day difference & the choice was clear. I had a couple tests scheduled at the outpatient imaging center. The day of my testing, everyone I interacted with was smiling, upbeat, & so friendly. They seemed to go out of their way to make sure I was comfortable. Big shout out to Ashley who helped me with my Hida scan.

Why do we need to fill out the same paperwork three times?…read more Time wasting health care practices abound.