I guess I'm glad that I received such appalling service from the office of Dr. Nancy Opara & Assoc…read more(namely Lester Eisenberg) in Feb 2021 (read my review if you dare), because I was able to make an appointment with Dr. David Weber & the wonderful staff at The Eye Zone! From the 1st phone call, I was treated by cheery, professional people. I was informed to wait in my car until phoned to come upstairs. This is normal & acceptable in these times. Upon my arrival, I was greeted by a staff of 3 smiling people. I was asked to wait in the entry while a woman took my temperature. The doctor & staff never stopped smiling! Dr. Weber did make a comment that I felt was not at all PC, but we got over it. He thought that because I had a Hispanic surname that I didn't speak English so he spoke to me in Spanish. When I told him that I don't speak Spanish, I speak English, he commented that my English is very good. I was born & bred right here in Dallas, my surname is my ex-hubby's, I told him. My Dad's roots are Scottish/Irish! When in doubt, please refrain from comments that trigger one to feel patronized. But, my dad would probably have made the same kind of blunder. Anyway, we did get past that... he escorted me to the exam room, asked me to be seated, asked me to describe any problems I'm having, did not rush me or pressure me, made lots of silly jokes, gave me a cute little paper to cover my eye (he must be a hit with kiddos) and assured me that they are very vigilant about their sanitation processes. When I seemed to change an answer to a previous question, he re-checked my vision to get the most exact data he could. Our visit lasted over an hour. He then escorted me to a kind woman who helped me pick out my frames. She picked out the perfect frames for me! The cashier who checked me out told me I have fantastic insurance, which made me happy! We all laughed and visited a minute before I left. When my glasses arrived. I was treated in the same manner, start to finish. I wish I had paid more attention to the woman's name who assisted me, she was very professional and yet very friendly at the same time. They informed me that my glasses came with these sun shades for outdoors, but since I need my glasses for reading the doc said, use them for reading on the beach! It will be a long year before I get to enjoy their company again, but I urge to check them out. It will be a nice experience. Customer service is almost always hit or miss, people can have 'off' days, but this group seem to be happy all the time.

Having lived in Dallas, TX for ten years, I became a patient of Dr. David Weber's…read more He is kind, thorough, professional and takes his practice seriously. I was welcomed by the office manager in a friendly "Texas" way! His assistant Christie was also professional and thorough. I got two pairs of glasses from The Eye Zone, both prescription, both super fashionable. I brought in a fabulous pair of vintage frames (from 1951), and they replaced the lenses with my prescription lenses. I absolutely love "the look" of the glasses with my prescription lenses. Thank you, Eye Zone. Whenever they needed an adjustment or a proper cleaning, they did that for me, with a smile. I am confused by the one-star ratings, as this has definitely NOT been my experience. I have recommended a number of friends to Dr. Weber and they were pleased as well. Give him a chance to treat your peepers!

TLDR: KNOW YOUR INSURANCE POLICY. WALK OUT BEFORE PAYING OUT-OF-POCKET FOR SOMETHING YOUR INSURANCE…read moreSHOULD COVER. I work 80 hours a week. Dr. Cleetus has wasted half of my rare off day, and I still don't have a new prescription. I am not going back, and if you have Superior Vision, you should also avoid Target and LensCrafters locations at this time. It was difficult to find a provider who was in network and available on weekend days. I initially appreciated the online methods to make an appointment because in my line of work, I can't make a phone call during normal business hours to schedule an appointment. I did my due diligence: I was informed of my benefits and I searched for in-network providers on my insurance website. Chose Dr. Cleetus because she was listed for both services I was seeking--routine exam and contact lens fitting--and because she had recent, good reviews on multiple platforms. In the days leading up to the appointment, I filled out all the forms I was sent. Arrived 30 min early, which was great because I found out that the location is different from Target Optical. Target Optical sells glasses and is inside Target. Dr. Cleetus' office is outside. During the check in process, I learned that there was a discrepancy. From my insurance website, I expected contact lens fitting to be covered by my plan with only a copay on my end, but on their end (they use Luxottica for their online portal), they didn't see contact lens fitting among my benefits. As such, I was asked to pay for the contact lens fitting out of pocket. I verified that there would not be a penalty for day-of cancellation, and then I left to call my insurance for clarification. My insurance company explained that because of the website portals that optometrists affiliated with Target and LensCrafters choose to use, there is currently a technical issue. They are unable to see all the benefits a patient has. This location had not reported the issue to Superior Vision and had instead been charging patients out of pocket for what is supposed to be covered. It is each clinic's responsibility to notify patients of these issues when scheduling the appointment. I was never notified of this. My insurance spoke with Dr. Cleetus on my behalf. The office confirmed that I had shown up for my appointment. They refused to offer me a free contact lens fitting for my inconvenience. The best they could offer was to submit a claim. When asked what compensation she would be able to offer me for my wasted half-day and gas money, she said she did not feel obligated to do so. I was advised by my insurance to go elsewhere. Of note, they also offer additional services at an additional out-of-pocket cost. I had already selected to opt out on the online form prior to my appointment. Upon checking in, I again felt pressured to change my mind. We only moved on after I explained that I had undergone some of those portions of the exam before but did not have the budget for them today. As a young healthy person, I would not have derived much benefit from such services. I wish the healthcare professionals would have considered whether such harmless but pricey tests were truly indicated for me instead of just pushing anyone to pay for additional services. This practice failed to communicate with my insurance company when there was a technical issue. This practice failed to communicate to me in advance of my appointment. This practice feigned ignorance and said this situation only happens on occasion. The only way that might be true is if they don't have any Superior Vision patients. From the way they responded, it's clear they don't need me as a customer. I hope they see their other paying customers as patients and not wallets.

I went for a regular eye exam. I received a very friendly, warm welcome by the receptionist and…read moreknowledgeable and professional service by the doctor. The whole experience lasted less than thirty minutes, including waiting room time.

I've been using this office for my eye checkup for contacts the last two years now and I absolutely…read morerecommend this office! The Doctor is super nice and friendly and professional, everyone working there are super helpful and friendly. Great experience!

This nice, affordable eye care clinic is conveniently located at the corner of Walnut Hill and…read moreMarsh. The staff is friendly and very professional. The interior of the waiting room is rather spartan; however, who cares? Typically, patients get in and out of the office rather quickly.

I had a really great experience here today! I just needed to get a few pairs of glasses fitted…read more They were so helpful and friendly and fast! I'll definitely be going back when it's time for new glasses. Thank you!

I've been going to Dr. Bill for decades. Once or twice, I tried other optometrists, but always come…read moreright back. I have had some eye problems, besides being near-sighted. He has always taken time to present me with different correction options, so I could really figure out what was best for me.

First off let me tell you something about my vision/eyes... I was born 3 months early and was a…read moretwin, my brother didn't make it. He only lived 24 hours. I was in an incubator for the first 5 months of my life and was pumped with lots of pure oxygen. I have very poor vision, and since my left eye was covered & taped to the mat of my crib and saw no light or pictures for that 5 months, my left eye is a lazy one, and with a corrected lens, I can only see with 20/30 vision. I am really not a candidate for an optometrist, so I've always gone to an ophthalmologist. When I first came to this clinic 25+ years ago, I saw Dr. Russell and he was fabulous and so understanding of my lack of vision and poor eyesight. Since then, the current doctors take very good care of me and answer all my questions and concerns and I am a productive human being, enjoying life with excellent eye care from Infinity Vision. Truly one of my favorite doctors!!!' oxo

Dr. T. Jeff Russell is an outstanding ophthalmologist who truly sets the bar high for patient care…read more His caring attitude and ability to listen attentively make every appointment feel comfortable and reassuring. He takes the time to explain procedures and treatment options clearly, ensuring that patients feel informed and confident in their care. It's no surprise he has been recognized multiple times as one of D Magazine's Best Doctors. I highly recommend Dr. Russell to anyone seeking exceptional eye care.

Disappointing Experience with Pushy Sales Tactics…read more I want to start by saying the exam process was simple, and I had no issues with the doctor. However, my issue lies with the experience of getting my glasses prescription filled. From the beginning, I made it very clear that I wanted a basic, affordable second pair of glasses. I mentioned this multiple times--at least three times--but I felt pushed toward more expensive options that I didn't want. When I finally chose a frame covered by my insurance, I was told that my lenses required special processing because of my prescription. The price I was quoted for the lenses was over $500. When I said I couldn't afford that and didn't intend to spend more than $300, the price suddenly dropped to $308 within seconds. Why wasn't this lower option presented to me in the first place? The sudden shift in pricing felt shady and left me questioning the transparency of the process. It felt like I was being pressured into spending more than necessary, and the whole experience came across as unprofessional. I hope this feedback encourages a more honest and straightforward approach in the future. Customers should feel respected and confident in their choices--not pushed into something they don't want or can't afford.

I've waited for two months to get my new glasses. They didn't understand my insurance and sent the…read morewrong frames. They then lost the frames I wanted. Did they offer any discount or anything, NO. I don't even think the new lenses are correct. I would NOT recommend.

Terrible customer service as a potential new customer. Arrived for appointment in advance to…read morecomplete new patient forms. Arrived to a locked door. Not even invited inside. Children running around office. I was told by a very rude Dr. Manning to come back at my appointment time which was less than 15 minutes later. No offer to come inside, wait or complete forms in advance. Said to make sure I had my old glass that she couldn't do exam without them. How does a doc not know how to do a fresh exam? You need to cheat off someone else's work to get you started? Totally unprofessional first impression. I cancelled my appointment on the spot and will not return. Do better! Would have left 0 stars if this was an option. Find a better doc in the area, there are plenty of options.

This is my second time going to Dr. Manning and I meant to write a review the first time because I…read morewas so blown away by how great of an experience it was! I have never had such a pleasant experience with an eye doctor before. She truly took the time to figure out what would work best- and I had a bit of a difficult case so it did take a good amount of time! I walked out of there and even called my mom ranting and raving about how great of an experience it was!! I just went to her the other day and, had it the same energy! Dr. Jennifer Manning will definitely be the only eye doc I see here in dallas!! ALSO- she's the ONLY doctor who has EVER told me there's a little line on contacts that tells you which way to put them in, I've worn contacts for 15 years and no eye doctor ever told me that!!!

I have been a patient of Dr. Nguyen for several years now and I have always found her to be…read moreprofessional, compassionate, and extremely competent. On my most recent visit she took time to explain the results of my exam and patiently and clearly answered my questions. The office staff was both competent and friendly and while it takes a little longer to get to her office than before it is a concession I am more than willing to make.

I had to go back several times because the prescription was wrong. Now they said they won't fix…read morethem and I would have to pay. Don't use them to buy glasses. Go to Visionworks.