I went here the last three times as a 19 year old with a vertical ID with no issue, the mall cops let me in. Today, I showed the same exact ID and they refused to let me in because I'm not 21, even after telling them I went the last three times with no problem. Completely ruined my night and it was a complete waste of time and gas. There's a reason this brand new D&B has only two stars. Complete shame. read more

If you have tons of money to blow then this place is for you! If not, skip the food with the kids for several reasons. Reason 1 the service is as slow as ketchup. Reason 2 if your kids are like mine they just want chicken fingers which at this place are dry and tasteless. And reason 3 I was mischarged and now I need to dispute that with my bank and/ or Dave and Busters! $75 for chicken!!! I think not, I am getting ripped off! From the second we got in we only had unfriendly service at the desk when you buy your packs to craptastic food. I know my kids will want to go back but I will do my best to stay away from this money PIT! read more

The dining experience was pretty miserable. Nothing like the Times Square location. The gaming experience was exactly what you would expect from a Dave and Busters, fun. First and Foremost, our waitress had a very bad red-nose snot filled head cold. I'm pregnant. I do not want those germs all over my glasses and food. It was really gross every time she paused to have a coughing fit or sneezing fit. Then she would talk over our food after sneezing. GROSS. I wanted to ask for a new waitress so badly. Why in the world was she allowed to work? Secondly, the food was really bad. It was worse than most bar food I've had. It was worse than Applebee's. Everything was very very salty. I was rubbing salt off each french fry just to eat something. I complained to the manager about this. The ketchup tasted really funny (I think they must have used a cheap brand to refill the Heinz bottle). The chicken fingers tasted funny. Overly watery if you can imagine. The sliders were toasted and not steamed. The side sauces to the sliders were really gross and had a film over them like they had been sitting out. The celery sticks with the buffalo wings were translucent, ick. Third, when we arrived to the table, every single of the 6 white app plates were dirty. I asked for new clean plates, and only one replacement was clean. Is your dishwasher broken? Fourth, please fix the elevator. There are a lot of steps for a pregnant woman to walk up. Fifth, none of the power play meals have gluten free options. When I asked the waitress about this she said the available options were the most popular options. We also are Jewish and can't eat bacon. The bacon was removed from the mac and cheese but then we got a bacon cheese sauce. lol. Come on. The manager was really nice at least. read more

This was my first time visiting Dave & Buster's, so I didn't really know what to expect. The entrance is odd - you have to walk up stairs or take an elevator to get to the main floor. There is no greeter at the lower level. Once upstairs, there is a desk which I assumed was where you'd go to be seated. However, they directed us to a different desk where we'd be seated. We all ordered off the specials menu, which gets you either $10 or $20 in games with a meal for a small price. The food took forever to come out. When it finally did come out, we didn't have fries with any of our entrees and were told they were on the way. Overall, it just seemed chaotic to be given half of your meal, and the other half about 10-15 minutes later. Service was very, very slow and really disorganized. I could understand if the place just opened but it's been at least a month and they still don't seem to know what they're doing. The game section was a lot of fun, with a large selection of games Although, I expected it to be bigger and more spacious. Space could most definitely be an issue if the place was more crowded. I would not visit here on the weekend or on Wednesdays when it's half price. read more

Place as a whole is cool especially the games, but the service is awful. Had to wait 15 minutes for a drink and then she was kinda rude. And it wasn't busy Buffalo chicken burger- 4.5 (pretty awesome) Burger - 3.5 Fries - 2.0 Service- 1.0 read more

Came here with a group of 9 on a weeknight. First the location is in a good spot with plenty of parking. The arcade and seating area is nice and clean. The games were all working properly and even the bathroom were cleaned. Where they lost me at was the service. It felt like we had to keep asking to be seated. Once we were seated the waitress was nice and attentive but we lost her after a while. We literally walked around the restaurant to get our bill and waited over an hour for it. For starters we had the nachos, wings and tester plate. Every thing in the apps were good, dinner was the problem. The mac and cheese was dried and tasteless, the bbq ribs were dips in an old cold sauce or left out pior to bringing it out. The dessert was ok, but the fondue was not what I expected. Everything was extremely cold so even with the hot chocolate it felt a little frozen. The best thing we are were the wings. They were cooked to perfection. Honestly they need to better train their staff and it will be better. Hopefully they do soon as we could had walked out on a $300 plus bill if we wanted and I'm sure other people will if they to leave people waiting hours for service. P.s the drinks though were on point read more

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Just took my son in for food and games. Lots of things wrong with this one. The new ordering method asks to pay a tip before getting service. I ordered the fresh burrata, bruschetta, and arugula. It was like they started cooking it halfway and gave up. Toasted half the bread. Didn't put enough balsamic, and there was virtually no oil. Lastly, the server never asked how the meal was, had to make 2 trips to get us settled. Utensils second and food first. Rather challenging to eat. It's really not worth eating there and the games have gotten crazy expensive. read more

horrible, really bad, overall don't recommend, no, nope, never, terrible customer service, not enough food, terrible servers, never ever, worst meal, 0/10, not an enjoyable night, we came with a big group with about 50 people, not enough tables, chairs, and FOOD!! If u want to be happy with ur life and night, do not eat here!! the worst, absolutely the worst read more

Finally checked this place out. Never been to a Dave & Busters. Wasn't sure how everything works. Wanted to eat first. Kept getting sent to different stations. At the final station nobody seated us right away. Even though there were two waitresses right there who we told how many there were in our party. One person took our drink order but another person did the rest. Didn't bring out one of our 5 orders. Waitress had zero personality. We arrived about 8:30pm on a sunday night. I don't think any of the workers really wanted to be there. Or at least they didn't act like it. Nachos were good for the first 10-15 min. Salmon was definitely cooked from frozen state. Had NO flavor!! When done we had to ask about getting a check. Games were fun. Will be back to at least play the games again. read more

Beautiful new location that is an asset to Willowbrook. The party rooms are awesome and games are high tech and fun; the prize area chic and clean...there are even some things I would like to win! read more

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My review is based solely on the arcade experience. Maybe I have the wrong impression of what Dave and Busters should be, so forgive me. I feel as though this type of establishment was meAnt for adults to come feel like a kid again. Play some games while enjoying some drinks. Unfortunately the 2 times I've come here, the place is running rampant with children at 11 pm! I am unable to play any games because of how insanely packed it is. It would be nice if they treated this like a bar with no kids after a certain time. That might sound selfish which I apologize for but you pay for all these credits for games but never get to use them. read more

I was with my friends the other night and Mark the manager was not very pleasant. Will not be returning to this location or at all in general. read more

Looks nice inside but the service is horrible, not enough staff is hired for the size of the restaurant bar seating area. Expect a very long wait for everything ,, it took over a half hour for someone to clean our table,,, waiters just walk by with no care. I think just everyone is poorly trained on how to deal with a fast paced establishment like this. read more

I came here on Tuesday afternoon with my boyfriend. We came here after our vacation in Europe for some real American food. We got the nachos and chicken quesadilla. The service was quick and staff was very attentive. A nice young lady offered to refilled our beverages before we made our way over to the games. Great updated game selection as well as new prizes. I haven't been to D&B in years so I was thrilled to see how they improved everything from the multi screen tv layout to the 3D and 4D virtual games. read more

This place those have alot of games, I just feel is not for younger children. Pre- teens and teenager is more appropriate for them. We decided to have dinner in this place. What a mistake, when we first started eating it was okay. But midway through the food was not edible. We had sliders and nachos and they were both bad. The sno glowb didn't have any taste. I feel super disappointed in this place. I wish I would have read the reviews before stepping foot in this place. The only positive thing about this place was the server was nice. I would never come back again. Dont waste your money eating here. I think just games are fine, but that's all. read more

We came here on their first opening weekend. Now I won't have to drive to DnB in Palisades Mall anymore. The Wayne space is great. Plenty of games and great sports bar feel. Will definitely want to try it out for football season. Menu is standard DnB items. I understand they're going thru some opening kinks so I won't hold anything against them, but really...... 3 items I ordered were out of stock 2 beers on tap? Buffalo wings? Really buffalo wings? You're a sports bar. SMH. Hopefully they get thru all the kinks because the potential is great. I will revisit soon and hopefully update my stars to 4. So now that I've been there at least 4 times, let me give you another star from my previous 3. Not one problem. Food was great and delicious. Service was great. I highly recommend. read more

Went on a Saturday night for the first time which will of course be noisy as expected. A couple of my friends had to wait in line outside because security told them the place was 'at capacity'. Didn't seem like that was the case as I was able to get right inside! I definitely like the location in West Nyack better. read more

Been damn near every weekend , love this place but a friendly reminder NEVER GO ON SATURDAY . I went for my bday last week and we could've even get a table to eat smh . Unless you go early in the day . read more

My kids had a birthday party at Dave and Buster's this past weekend. Since their father took a leave from his military duty to come home for their birthday and they had left over credits he took them back yesterday to play. He closed out his tab, was given the receipt to sign for payment and was gathering the kids when he left without realizing the waiter didn't hand back his card. He went back at 10:30am today for their 11am opening to pick up his card - losing his last valuable hour with his kids before his flight back to military duty - only to arrive for them to tell him a Manager - Jose - who lives an hour away and wasn't due back until 2pm - took his card home. To his personal house!! After he told me, I called Dave and Buster's to inquire regarding policy because I was curious why a manager would leave the premises with a customer's credit card. I was speaking to the manager on duty Griffith, who said it was an accident. I informed him my immediate thought is to call the police and file theft charges not view this as an accident! Griffith's response was again telling me it was a mere accident and "not that serious". Griffith also stated "the customer left the card" not the customer was not handed his card back. "Left the card" is arbitrary. He was given a receipt to sign for payment but not given his card back. How convenient... However, when I called corporate following our conversation they said there is a STRICT policy that the manager is supposed to immediately bring any credit cards left behind to the safe. So let's gather all of this... A waiter hands a receipt to ensure their payment but forgets to hand back the credit card to the customer (let's even say he left it there per Griffith), then a manager, who is trained on company policy that all credit cards that are left behind must be taken immediately to the safe takes a customers credit card to their personal house - where God knows who had access, customer then drives 30 minutes (in the opposite direction of the airport) to pick up his card where he left it, to be told it's not there, and Griff here is telling me it's not a big deal? Wooooowwww!! Somebody applaud this level of customer service. *crowd goes silent* Let's be clear - whether improper training, accident or not, after spending a TON of money this weekend on my kid's birthday party, my kids losing out on their final hour with their father all for naught, only to have this piss poor response from Griffith...I will NEVER in life support Dave and Buster's again!!!!!! read more

Bar service is trash. The girl ignored me the entire time I was there waiting. Not worth buying off of this establishment.

Food is better here than the palisades location. Our server was friendly. I was served the wrong soup but it's not the end of the world. The set up here is messy, it's confusing on where the host stand is to ask for a table and it's strange there is only one bar. The bathroom and game area are clean and we visited on a Saturday night. read more

Great experience with the food and games. Came here for a friend's graduation party and had a blast. I wish I could remember the name of our waitress, but she was amazing. Made sure we were ok and just made our dinner time more fun. Food was good also, I just wish I had ordered the nachos instead after seeing my friend get them. After, we went to play the games and they were great. Great way to enjoy a Friday night! read more

Dave & Buster's Wayne - All this for me - Arcades Near Me - Wayne, New Jersey

I had an absolute amazing time at D&B during happy hour, when I visited with my girlfriend. We both spent time at the bar, which all the bartenders were so kind to us and helpful with any questions or drinks! As for the drinks, they were amazing! Nothing beats the happy hour prices for some quality drinks, especially recommend the X-rated Mojito. We also split the chicken parmiagianno entree which had great pasta and pretty good crispy chicken! After our third drink and a good tipsy buzz, we went to play some games and spend some time playing Mario Kart and Pop the Lock. Overall, was a great experience and had an amazing time at the bar. We finished off our night with a watermelon margarita and a corona which brought back that buzz once more after our gaming sesh. Overall, if you want to get lit with your gf/bf or some friends and have fun, go over to Dave and busters and enjoy Happy Hour. Just know its mostly teens during happy hours, but it makes it even more funnier seeing kids running around and flashing arcade lights while you are enjoying a tipsy buzz haha. read more

Dave & Buster's Wayne - Melon berry bull - Arcades Near Me - Wayne, New Jersey

Such a promising place but what a disaster. Sat at the bar 15 minutes before finally successfully flagging someone down to serve us drinks. And basically our whole side of the bar was people looking to buy a drink. The bartenders have their heads down the whole time washing glasses and doing anything but looking up to see who needs service. Such a missed opportunity for more sales and more tips. Also More than half of the draft beers were out on what seems to be one of there prime busy days - Sunday (at least according to the bartender). When we sat at a table (2 hour wait and the dining room was only half full which means not enough staff to run the place at full capacity even though there is plenty of customers to fill the joint - again management failure) my 8 year old ordered one of those fancy gummy purple drinks with multicolored straw and instead got just a drink in a standard red plastic cup with regular straw and a few gummies in the bottom. Completely different than what is pitched on the menu but still charged for the fancy drink. When asked about it's lacking qualities the server said they were out of the cups and out of the fancy straws. So don't charge us $5 for a reg soda drink that is $2. Bottom line here is that this place seems to be poorly managed. Whatever management team that is in there is running this place into an early grave. There is so much more money to be made at the bar by the business as well as way more tips to be had if only a manager showed the people behind the bar how to sell drinks. Also with everything from draft beers to fancy straws out of stock, someone clearly doesn't know how to order food drink and supplies and stock up for predictable busy weekends. This all points back again at poor management. I have been to D&Bs in both Philadelphia and palisades mall and they are a 100 times better run. Hope things improve here at this place sooner because it is the closest one to my house. read more

Dave & Buster's Wayne - Fancy drink - Arcades Near Me - Wayne, New Jersey

This is my second time I come to this D&B (Wayne) and the service here is terrible. People are not trained well and the service sucks. I am currently writing this as I am at the D&B waiting for my drink... 20 minutes ago. And a waitress passes by and asks if we need anything, and I asked her for a cup of ice and her reply was, "I'm not your server, ask your server." Well... why would she come up and ask if we needed anything and then say that? Makes no sense. Poorly trained and disrespectful! Train your staff better and maybe there wouldn't be so many bad reviews. read more

Against my better judgment, I came here instead of going to the D & B in Palisades Mall only a half hour away. We decided to do the eat and play combo with the All You Can Eat wings and $20 game card. We decided to sit a table in the bar area. I went to a manager and asked him to have someone come over and clean the table and that person never came. We decided to sit at the actual bar instead and noticed that another family came over and cleaned the table themselves. It took forever for someone at the bar to take our order. Our wings were pathetic and the fries were lukewarm. The third time around, they finally got it right and sent us hot wings and fries instead of the lukewarm ones that were sent out prior. By this time though, we were full. Go figure. We paid our bill and then went to the game area which was very limited compared to the Palisades Mall's location. Two of the four Mario Kart games were out of order. The Marvel game would not start, so we had to call someone over. Then it would not give out cards, so we had to call someone back over. Our night here just was not ideal. We will just continue going to Palisades though this location is literally 15 minutes away from our home. It's just not worth the hassle and for $90 spent, I'd like a little more bang for my buck. read more

Dave & Buster's Wayne - This was the good batch..but the wings are on top of my fries.. - Arcades Near Me - Wayne, New Jersey

We came here one Sunday afternoon and tried to get a table for 9. We were told that there was a 2 hour wait so we opted for 2 booths by the bar. The service was horrible. Maybe horrible was an understatement. We waited almost half an hour before someone even acknowledged us and asked for our drink order. Then over an hour after sitting down, we finally got our food. They basically dropped off the food and left. No one ever brought us our check. We asked a server for our check and she said she will let our server know. Really we could have walked out and no one would have known. Staff didn't know who had our table, who served us, or anything. I never thought service could be that bad, but yes..it could be. Really we could have just walked out...but I'm a firm believer in karma so we stayed. read more

Fun time. We went right at opening on a Friday. I was quite surprised to see so many children on a school day. It was clean and almost every game was working. We ordered food and it was delivered hot and quickly. It was your typical chain restaurant food. Our server was kind and attentive. We played and ate for about 4 hours. There was a lot of staff on the floor and throughout the bar. Everyone seemed friendly and smiling. The only tiny issue was after we finished eating we asked if they could clear our plates but leave our drinks so we could come back. When I returned about 15 minutes later the table was fully cleared and an employee was asking another employee about our personal items still at the table. I scooped up our coats and prizes we won and carried them around for the last little bit. Three of us $80 plus tip on snacks (no alcohol) $280 on games but we still have a little left on the card All in all a fun positive experience. We will be back read more

Most mismanaged restaurant. So many complaints on here might as well add another. Not like anything will be done. But this is a very dysfunctional restaurant. After waiting for an hour after ordering, dinner was brought out before appetizers then I was told I had to keep the dinner and wait for the appetizers, like .... what? I demanded they take the dinner back and waited another ten minutes for apps, then after apps almost another hour for dinner again, sat for two hours, NO COMPS , just an apology, shove your apology up your... I'm never going back and will share this with everyone I know read more

Came here for the second time . Definitely can see the difference in the staff . First time was during the day service is faster and more attentive . Night night wasn't bad but food took almost an hour n a half to come out , we literally ordered appetizers so that was kinda a buzz kill . But our waitress was really sweet and very attentive , kept the drinks coming . Food came out was cold but we just ate n played . Now the games are pretty dope def a nice set up and selection. Not to sure about the kids and babies being around at 11pm at night , little weird but w e. We played a bunch of games and one of the games I guess you can say malfunctioned on us , JOJO (on his nametag ) but I believe it was Joseph , very awesome very respectful very knowledgeable . Smooth helped us and got us on to another game . I appreciate the great service . This place can be great but it seems like there's a bit of confusion and lack of consistency , also some guys that talk like douche bags (or for a better sense like "know it alls" ) I heard a lot of staff saying things that just didn't seem right , if you don't know it's understandable you guys just opened you don't have to talk down to people . 5 stars for our waitress which I can't remember her name so I'll b sure to edit it if we go back and jojo . Also the bartenders need to be consistent with drinks . I should get the same taste every time and same amount . Scooby snack consistency first it was a shot then half of the glass , then lighter green . Just better training read more

So don't waste your time on food nice cool spot for adult fun but food was cold and service was not great place just opened for it to suck sooo bad it wasn't busy nyc and palisades location is better read more

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I've only been to Dave and Buster's twice before and that was in Rockland County New York. This place was new and we went there for a team outing after work one day. The place is clean, and there's plenty to do besides eat and drink. We did pony up to the bar and had some cold beers and the majority of the people ordered food. No one raved about the food, everyone said it was mediocre at best. The beer was cold so I was happy. The wait staff, especially the bartender seemed annoyed with the changes in the menu And other things they had going on around the place. He was a nice guy but when serving a group of 10, it's probably better not to wear your heart on your sleeve. All in all it's what you would expect from a chain, mediocre food, decent drinks, reasonable prices if you hit happy hour but plenty of stuff to do and keep you occupied read more

Next time we will be skipping the restaurant part. My husband's food had hair in it that looked like it came off of a curly beard... everything was so bland and didnt seem fresh... not to mention the outrageous prices for crap food.. the games are fun and the prizes are somewhat of a joke... read more

Let me clarfiy. I am NOT banned from this Dave & Buster's. With that being said, Dave's fries are my favorite in the area. Probably the main reason I respectfully dislike COVID is because it has hindered my ability to gobble down Dave's fries and grind tickets in the game zone. My daughter looks forward to the prizes I win. Rest assured, I am a different animal off the fries. I win anything. Period. So I HIGHLY anticipate returning to this Dave & Buster's location that I am NOT banned from. Good service too. read more

Service is extremely slow, workers have the nastiest attitude. When my order came wrong (after 30minutes of waiting ) i said i was allergic to onions, it took another 45 minutes to get a burger with no onions.. Thats not all, when the check came it was 55.52$ above what we ordered. Bad service bad food and overall bad experience: k read more

If I could give 0 stars, I would. My husband and I were visiting from out of state and wanted to eat and play a few games before heading home. Having never been here before, we walked up the stairs to the woman at the front desk, who didn't even realize we were there because her head was buried in her phone. I had to say "excuse me" to get her attention and point us in the direction of where we could be seated to eat. We sat down and ate... the food was disgusting. Very greasy. We then got up and spent $100 on a card for the both of us. Spent another 30-45 minutes walking around Dave and Busters only to be stopped by who I assume was the manager. He told us that I cannot be walking around in open toed shoes and I need to leave... which normally wouldn't be a big deal IF I WAS TOLD AT THE DOOR THAT I COULDNT HAVE OPEN TOED SHOES ON. Not an hour and a half into my experience here after I had already spent $150. He said it was "unfortunate" that none of his 700 other employees who saw us walking around stopped us, but we needed to leave. I will never ever come back here!! Stay away!! read more

Went here last night with friends for a belated birthday celebration. We planned on staying here most of the night but ended up leaving early to go somewhere else because it was so awful. It was super crowded, unorganized and very very dirty. We sat down at a dirty table, that took forever for our waitress to come around and clean. When she did end up cleaning it she broke a plate, glass shattered everywhere and barely cleaned up the mess all over the floor. Ordered shots at the bar and when we went to order another round the bartender asked us "are you sure?" We are college aged kids out on a Friday night and we had just gotten there! Very rude to talk to a customer like that when they are clearly not too intoxicated to have another drink. Whoever runs this place really needs to get it together! Didn't bother playing any games because I couldn't stand being there any longer and still ended up spending over $100 read more

Love the atmosphere definitely more adult than kid friendly after 12 pm Only problem is you couldn't get a drink at the bar. We sat there for a good 20 minutes between drinks trying to flag down one of the five bartenders but they were extremely busy it appears they are definitely understaffed read more

Dave & Buster's Wayne - Arcades Near Me - Wayne, New Jersey

I came here for a 8th grade trip with my classmates, Service was really. After our tour guide asked to bring more food because they were short on food, they had a attitude and were very mean. The waiter was "crying" in the back room for no apparent reason and the GM was very mean to our tour guide, accusing our tour guide of "Sexually Assaulting" them which he did not. Overall very bad and I recommend not coming here ever this is the worst, worst place you can go to. read more

We went with a group of 98 for a 12th grade graduation trip. This location had horrible calculations leaving 55 of us unfed and they would not let us into the the arcade to pass the time while waiting for their greasy and unseasoned food. When we asked the waiters and waitresses when we can expect our food they gave us rude remarks and attitudes. They proceeded to accuse one of our teachers of harassment and assault when he moved the manager out of the way of an opening door to help him avoid being hit by the door. If you ever visit this location you can expect no respect for your business and no regard for your time. To end it off don't visit this location unless you would like to leave offended, feeling sick and disappointed to not be able to spend time with your kids or friends in the arcade. read more