We sat down upstairs in one of the booths by the bar area. We literally waited 15 minutes before my husband decided to hunt down the bartender and let him now we were there. The bartender said he'd said someone right away so we waited.. 10 minutes later and we're still waiting... My husband then went to hunt a waiter down and found out that they were just standing around talking. She then walks over and apologizes and takes our orders. We get food rather quickly and she barely comes around to ask if we're doing okay. Service was crappy and the only reason we stayed and spent our money there was because I work in the district and everything else was closed. I'm never coming to this location ever again. I rather drive to the Tempe Marketplace one anytime. read more

What can ya say about food, drinks, games, and prizes! Good things! I gave a three stars for the following reasons: 1.) Came into the dining room on the first floor with a party of 12 (mind you we called ahead), ordered drinks & appetizers that didn't take too long to come out. Nachos, calamari, and atrichoke dip... they were okay - average. Drinks... I ordered the Watermelon Coronita-Margarita drink which was pretty delicious, it is a definite must try. Comes with your own little bottle of Coronita flipped upsidedown in a Margarita. Also tried the Banana Split drink. This drink is DELISH! 2.) Ordered dinner.... Most of the entrees came out in a timely fashion. Except my Mom's. She ordered the Bacon-Wrapped Sirloin Medallions & Grilled Shrimp Skewer things - they took at least 10 minutes longer to come out, I had to go request for a Manager because the Waitress wasn't checking in with us about it at all. (She's another story...down the line.) Mom finally gets her order, asked for it medium-rare, and it comes out rare. I mean rare. I'm surprised it was cooked-looking on the outside! She sends it back, asks for medium. It comes back out another ten minutes later... it's well done. She takes a few bites. It's not good. She's had enough, over it. I send it back for her, ask for it to be removed from the bill. 3.) Waiting....waiting.... where's the waitress?? Have you seen her? For the beginning of our arrival, she was attentive. Towards the end, mind you the dining area is less busy than it was when we got there, she was just not around. Oh there she is, finally! Can we have our bill?....Wait another ten minutes... Okay we don't even want to look at it just take it, swipe it, lessgo play games... At least she was nice? Took a couple family pics for us! 4.) Games were fun. They have a new Star Wars pod that you MUST TRY. Most of the games were up and running. There were only a few that were down. Warning: the "beer pong" game is always breaking down. Just don't. Just. Don't. Other than that it was a fun time! read more

Dave & Buster's Phoenix - Scottsdale - Omgeee!! This is a must play! - American Near Me - Phoenix, Arizona

Honestly this place is not for food. I ordered three appetizers and compared to what is pictured on the menu, you basically get micro bite portions that hardly have any meat and flavor at that. The street corn quesadilla is a sad excuse of a menu item and it's a street taco size flour tortilla cut into four pieces, I mean come on! The potstickers is four pieces that is basically just a frozen soy sauce heated up Asian disaster. Lastly , the chicken wonton that has 4 pieces, has about one table spoon of chicken "meat" split into stale chips loaded with dry veggies . Don't be fooled by the menu as you do not get what you see... honestly terrible tasting food and they need to step up their game in regards to portions and not be so cheap in regards to something as simple as an appetizer . Hard pass for me and my daughter read more

Dave & Buster's Phoenix - Scottsdale - Terrible miniature appz - American Near Me - Phoenix, Arizona

Good and service was ridiculous. 2 managers playing game while I was waiting 55 mins to be served my food. Finally I talked to the manager. He didn't really help only went to get the server to help. I'm a district manager and I run multiple restaurants. I cannot believe how this place is being ran. Waste of my hard earned money. It's my spouses birthday and I just wanted her to enjoy the night and all have fun with her nephew but this was a totally inconvenience. Also everything was cold. Mind you the manager was aware of the issue and didn't try to right any wrong. I'm not sure who is supervising these servers but they definitely need new management. read more

I went here a few times back when it was still Jillians. It's changed alot now that it's Dave and Busters. I've been to this location twice now that it's Dave and Busters. December 2011 visit: We had an office work party on a Friday night this past December. We planned the event only a month beforehand, so our choices were limited where our table could be. It was either the bowling lanes downstairs or the table upstairs right in the heart of all the video gaming. If you plan to have an office party/event here, now I know that you plan a few months in advance. December gets to be a really busy time for holiday parties, so no procrastinating! I didn't expect much from the food at a game place, but i was pleasantly surprised. You cannot go wrong with the make your own taco plate. They serve the taco plate - fajita style, so you get your flour/corn tortillas with separate toppings on a a platter. Since I ordered mine with shrimp, which come on a skewer, I didn't feel so over-bloated that I couldn't play games. The artichoke dip was a good appetizer. There's even an appetizer that combines beef sliders with hot wings so you don't have to make a choice between the two. The sliders aren't amazing, but they are good. April 2012 visit: Although back in December, for the office holiday party, it wasn't too crowded around 7pm, when I returned for my husband's birthday (well the day after his birthday) on April 14th, on a Saturday, the place was super packed! When I called the restaurant beforehand to see if it was crowded on Saturday night, the hostess said it wouldn't be a problem to seat 6 of us around 7-ish, but boy was she wrong.We had to wait a whole hour after we got there at 7pm to get seated at the restaurant downstairs. After dinner (close to 9:30pm), there was a line wrapping all the way to the stairs just to get game cards. It was too crowded to move anywhere since there were kids running everywhere with their parents. It was sheer pandemonium! We still had fun, but expect huge crowds on Saturday nights. Maybe Friday is a better time to go? Even Thursday would be better if you don't have to work the next day... read more

I give it three stars. The restrooms are NOT clean. The staff are ok they kind a friendly...you have to watch them because you can be playing a game and they will unplug it. I don't know why this is but they give u free turns on other games should this happen. read more

Currently waiting for my dinner have been waiting and hour. We requested after dinner they bring dessert. They brought dessert first before our actual meal. The manager said cake and ice cream is faster to make so that's why it came out first. No idea when my food will come out. Food is over priced and with terrible service. read more

Dave & Buster's is the dream of every adult who is still a kid at heart. For all the arcade enthusiasts, sports fans, and those who like to have drinks at a bar followed by some virtual racing, this place is the bomb. Back in my hometown, a place like this doesn't exist and when visiting Arizona, I needed to give it a try. Although there were plenty of kids making their way around when we went, we didn't feel out of place by going here. Note: We didn't spend any time downstairs and were by the bar and arcade the majority of the time. I highly recommend looking up any online deals. We were able to use one to get over a hundred points (not sure on the exact number) on our Dave & Buster's card for a little over $20 and there were enough points that I still had plenty over left over after an hour. Tickets were relatively easy to win and the prizes were extensive. For me, I wouldn't come here for the dining experience. The bar had some good drinks and the fries were some of the best I've had but, based on the orders of my friends, the fries and drinks are what I would limit myself to when not enjoying the arcade. Hope to see what the locations in other states are like because of how many leftover points I have. read more

Honestly, I came here just for the arcade and it seemed very limited if you compare it to Castles & Coasters. One machine also ate a lot of our credit and we reported it but the technician never arrived. Whenever a machine doesn't work properly at C&C and you report it, they're on it ASAP. In addition to that, the multiplayer game mode on some machines was not programmed so games where you could play multiplayer on normally like at C&C was not programmed properly here. D&B also has pool tables in the back on the 2nd floor and a restaurant on the 1st floor. A bar with the arcade is on the 2nd floor and I believe you can order food there as well. It was a mediocre experience. I would much rather have eaten dinner somewhere else and then have gone to Castles & Coasters. I actually will do that next time. And probably do mini golf too. I mean if you're a fan of pool and like beer and have kids this is probably the place for you. If you like the arcade and want to spend most of your time there, go to C&C. read more

Great place for entertainment, games, food and adult beverages. Excellent meeting grounds for a group or date. Food is not great or this place would be 4 stars. read more

The food is not edible. Ordered a chicken sandwich smothered in barbecue sauce. Chicken was rock hard had to return it. 3 of 5 meals were returned. For what they charge you can eat at a better place. Brutally noisy be warned ! Will never come back read more

Jillian's is hard to put a finger on because it's so many things. Upscale arcade and bowling, dance club, bar, pool hall and a couple different restaurants. For the purpose of my review, I'm going to focus on the arcade. I'm a skee-ball fiend and it has some premium lanes. The whole arcade is very clean and well maintained. It can be pretty crowded with families of kids but you have to remind yourself that you are on their turf. The downside is that Jillian's uses one of those "credit card" point systems that makes it a little harder to keep track of how much you are actually spending on games. What ever happened to the honest 1 quarter to 1 token ratio?! read more

Dave & Buster's Phoenix - Scottsdale - American Near Me - Phoenix, Arizona

Great first experience. Friendly staff, clean facility and a great place to keep the kids entertained for a few hours. read more

Dave & Buster's Phoenix - Scottsdale - American Near Me - Phoenix, Arizona

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We had my cousin's Deployment Party at this location in late February and couldn't have been more pleased! Bethany was able to secure a space for our large party on the upstairs patio allowing us to decorate and celebrate in a private area. The room charge was reasonable and the food came out quickly! Our server was a rock star ensuring everyone was taken care of without ever an empty glass in the room. There were so many games to choose from and the kids had a blast! I personally loved the shrimp and steak linguine with a orange blossom beer on the side. Great place for a fun day and easy to work with for events. We will definitely be back! read more

I would not recommend this place at all I would never come back here again the bathrooms are disgusting the place is lonely as empty there's one couple plain bowling there is a party upstairs playing games prices are expensive I'm not even going to try the food read more

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What a terrible experience. Do NOT BRING A GROUP. It took 3 hours for 16 of us to order drinks get our first round. Order dinner. Get our dinner. Then get our checks. Then pay. The server was all alone with no help. He was totally out of is element. After the 3rd person went to the manager it seemed they sent some help and then came over to give us complimentary cards to play games. Only half the cards worked and the ones that did only worked for about a 3rd of the games. Every bar was under staffed. The drinks were over priced and terrible pours and the food was way overpriced and not good. So many better options out there. What a waste of a night. read more

If you want entertainment and great food then Dave & Buster's is your place to go to. Staff is very friendly and helpful. Honestly you could stay there for hours playing new and old games alike. Tables were sticky read more

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Took my daughter out for her birthday had the best experience from food bowling games and sports

It's a good place to take some older kids- or if you're an adult looking for some grown up fun too. We save our cards and just buy credits in bulk... we end up coming here often enough that it makes the purchase worth it. read more

Dave & Buster's Phoenix - Scottsdale - Playing the Terminator game. - American Near Me - Phoenix, Arizona

Disappointed, haven't been there in a yr with the family, went last night menu shrunk to nothing they blame covid-19 bullshit, , food horrible, it's a joke.. Never again read more

Dave and busters has a few different areas that you can eat at. You can eat downstairs in the restaurant or the bowling alley or the sports bar or upstairs in the arcade where it's open seating. We had dinner in the arcade so our kids could play some games. There are so many arcade games to choose from. And I really like how you can use one card to play the games and all the tickets go on that card too. The food was not excellent but we were there mainly to play games anyway. We went back a couple days in a row while on vacation so the kids could play games and they really enjoyed it. read more

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Wasn't sure what I was to do with the gift card I got since I'm way past any interest in games, but I took a friend for dinner and was so very surprised...the food was GREAT! My friend and I had a fabulous server in Paul and we both enjoyed the meatballs and linguine. We substituted the noodles with zoodles. They were obviously freshly made since they were cooked to perfection and the Marinara sauce was spiced just right. I thought this would be my first and last visit but I will definitely return. Give it a try...you won't be sorry read more

amazing service manager was amazing didn't say his name because he thought Alexis deserved the credit for taking care of us everything was amazing will be back for sure. read more

One of the best burgers that I have had. I had the Philly cheesesteak burger which was juicy and delicious! I wanted a side salad with it but would have been charged $2.50 extra - so I opted not to go for a healthy side. The waitress and the manager were extremely nice and attentive. read more

Dave & Buster's Phoenix - Scottsdale - Philly cheesesteak burger with sweet potato fries - American Near Me - Phoenix, Arizona

I enjoyed coming here for bowling, food and games but planning a party here is a no go. Call this location to make reservations and the hostess said there no need to have a reservation. I know you have to have reservations when planning a party for 12 people and need two bowling lanes. Not helpful and was unable to schedule for a party. read more

Dave & Buster's is awesome, we had a rehearsal dinner there last week for 73 people and we had a great experience with excellent service and care by their staff. They went out of their way to check multiple times that everything was going well during the celebration. We would highly recommend this location for any celebration you may have! Rick & Linda read more

Stopped in last night I was super surprised they were open. Let me reiterate that I love Dave and Buster's. As a 37-year-old man I enjoy going there and playing games and having a good time. BUT, I was appalled that they are not requiring people to wear masks, not wiping down machines, very little attempt at social distancing. How is Dave and Buster's open? Yet movie theaters, parks, gyms, pools, are closed or at least attempting some sort of social distancing. Dave n busters did very very little of that. I was shocked. Hopefully this gets in the right person's hands so Dave & Buster's can get their hands slapped. I want normalcy all over again. And Dave & Buster's is not doing their part! Sorry DnB! read more

I bring my daughter here on wednesdays since it's half off games. We easily spend 4 hours here at a given time. That way momma gets a cocktail and kids have a blast. I can be pretty competitive at ski ball so I will take on anyone. The food is comfort food and is always great! Nations are HUGE!!! I've done bowling a couple times and I must say, either I suck or the lanes are crooked. I'm going with the crooked lane theory! read more

So I have contacted Dave and Busters and filed the complaint and still weeks later have not had a response to what will happen. And apparently visa authorizes them to charge 20% more even though no tip was involved. What a scam! read more

Again a great experience, Kaylie I hope I got her name right( Tuesday around 2ish) was just absolutely adorable and very attentive. Love this place... service and food exceptional! read more

I love this location. I've been bringing my kids and friends here for years now. Food is good. Lots of games to chose from. Chris Sofranko and his staff are always so nice and helpful. They create a fun environment! Thanks guys!! read more

Ive been coming here for the past few years now. Ever since I just started highschool, I loved coming here. It was mostly a get away for when I had stress in my life. I come around every Wednesday to play some DDR with my friends and its a nice breath of fresh air from the real world. We did encounter a problem recently with a family insulting us and threatening us and the manager handled it very professionally. Now I definitely know if I ever run into trouble at my favorite place to go, ill be safe! The staff is great and has never been a problem along with food service. There's a really nice lady at the bar that gives us water during our DDR sessions and it's really thoughtful of her! I always keep the little things close to me. This was more of just a personal experience I've had here. It's hard to say negitive things about a place I've been coming to for years. Even if I have had a negitive encounter, it's not something the staff can control. Sometimes people are just very rude especially with the times now. Overall summary: I love this location and it's been my go to for a while for some fun :) read more

Horrible. Absolutely unprofessional. I went here on a trip for work and the staff was so inattentive. I ordered a basket of fries and we sat there for an hour waiting for them to come just for them to never show up. My coworker asked about the fries and turns out we had a completely different server than the person who took our order. I told another employee and she didn't seem to care. Also they accused my coworker of leaving his tab open when he actually just paid in cash. The management is terrible and it's complete chaos. Never had an experience as bad as this. Trash service. read more

Visited with our friends from London and all they had was a passport and the upstairs bar told us they didn't accept passports not from the US. If it wasn't for Sydney in the bowling alley bar we would have left and never came back. Sydney rocks, the little man upstairs at the bar sucks. read more

Bowling is always fun and we had a good time. Two suggestions for management though: please clean more thoroughly-honestly every surface in the bowling area was greasy, tables, chairs, doors, counters, all greasy and sticky. Secondly, our entire group was without drinks for 15 minutes, no server to be found, no bartender, no one at bowling counter, only one employee walked through and when I asked for help he indicated that someone will be coming soon. Not sure where everyone went but when they finally returned we received good service, just wish we didn't have to wait so long. read more

Fun for kids, friendly staff, somewhat pricy, mediocre food; but let's be honest, we're not here for the food. My kids were able to play for 90 minutes on $50 each, including playing on the crane and winning several plush toys. Our order got mixed up, it happens. The waitress was quick to correct it and apologetic; however we got charged for the replacement item that was for the mixup ($20) and were also overcharged for an appetizer. They begrudgingly fixed it on the bill and pointed out they did not charge for two sodas on the first bill (as an apology for the first mixup). I was friendly over the situation, but noted I'd just spent $100 on game tokens and the nitpicking about free sodas is sort of petty. I still tipped 15% as the overall experience was fun and no harm, no foul. We paid fairly for what we ordered. It's a fun place, but don't expect to get out cheaply, and to be sure, maybe double-check your bill at the end ;) read more

We went here last night with 4 adults and 2 kids. We were told the $10 UFC cover charge only applied to downstairs so we were able to bypass the cover. Then we tried to order drinks were told we'd have to pay $40 for 4 adults! So they lost our business for alcohol. Then 30 min into playing games with the kids we are told we don't have a wristband we needed to pay $40 ($10/adult) or leave! We had no interest in UFC! And to tell a kid we have to leave right away after being told we were allowed to come and play games and avoid the cover is just cruel! read more

Update- Sept 2020- Went back and they seemed to have a better grip on making sure tables were clean & moving customers along so that new customers could sit down to eat/order. Huge improvement from before. Keep up the good work! read more

Matteo gave us great service and made the birthday celebration very special! Highly recommend due to outstanding customer service!

Ok first off the servers and bartenders here are literally awesome, the late night crew on Tuesday were the best, haven't been out for a minute and the servers and even manager here made me feel hella comfy and at home. Absolutely loved Sydney, the game person, and Michael. Literally one of the best experiences I've had at a Dave and busters. read more