Played some games, had a beer and got the fish n chips. The machines kind of had an affinity for stealing my credits but I didn't want to spend my night trying to chase an employee down to try and get them added back. One of the games said I should have won 200 tickets but it never credited them. Again, I didn't want to expend the energy to get enough coupons for a pack of candy. Fish and chips was good. I didn't actually expect homemade potato chips - but I didn't like them. I was told afterwards the menu said it was served with chips so that's totally my fault for not looking. I would recommend substituting fries or tator tots. But on the bright side, it's a fun place - plenty of space to watch sports and play games with the family. Had a great time. read more

Dave & Busters Tatum shoutout Sydney for the birthday token and coupon. Made the experience super fun

My sweet and kind wife and I ended something different in a Sunday so I had the crazy idea to try Dave and Busters. We had always aren't is place but never have tried it. Well it was great. The place so huge. It has video games, a small Bowling ally, pool tables and plenty of food and drinks. We played video game and had a great time. The place did not smell like a bar and it was clean and friendly. We didn't have any food but I hear is is good. The games were all working and well maintained. The selection is great and the pice was reasonable. I hear weds is the best day as it is half priced games. We had a wonderful time. We will be back. :) read more

Came here today for my sons 10th birthday for dinner and then some games. Our waiter tried to give us another persons food twice. Then finally our food came except my sons kids burger didn't come. We reminded them multiple times but still it never came. My dads salad came without dressing which, we had to tell multiple servers to bring. Then finally after everyone had finished their food and we were about to eat cake my sons burger came. So my poor birthday boy had to sit there and watch everyone eat their food. When the burger came the server joked "well that's bad timing". You ruined his bday dinner and the kids had such a small amount of time to play games. Very insincere, I don't know why you would rudely crack a joke about bad timing, so disrespectful. Not a thing comped especially the burger that took an hour to arrive. We do 4 bdays here a year.. not anymore. read more

Went bowling with a few friends. Took 32 minutes to get a drink and had to ask to get service. Almost 40 minutes before our drinks came and we ended up leaving just before the hour was over. Would have drank and ate more but frustrating on the wait. Wasn't too busy either. Ended up leaving and going to have drinks somewhere else. Bowling was good however the bumpers stopped working after a few throws, appears to be stuck. No sense of urgency or service. read more

What can I say we were exploring the desert ridge mall with my friends kiddos and nieces in hand. We decided to try Dave n busters for fun and food. However the food was unpalatable mediocre we ate it because we were hungry but I would not return for the food. I would return however to have Edmundo as a waiter. Our food took at least 90 minutes to come out which was awful.However we were having a good time talking. Edmundo communicated with us about the food and did whatever needed to be done to make our waiting bearable. Edmundo deserves recognition as we could of easily got up and walked out! There's nothing like hungry children to make things worse! Edmundo thank you for being a great waiter! However for the kitchen staff what the heck !! read more

Just had another fantastic experience!! Daniel at the prize area was totally awesome! We had to call the game mechanic over a few times and Paul C. was wonderful too. This place seriously has the best employees! read more

Waitress was making drinks and sticking her dirty fingers knuckle deep in drinks I told the manager standing right next to her to make her put gloves on if she wanted to stir the drink with her fingers he said ok and did not say a word and still let her serve the drinks. This happened on 7-5-19 read more

Food takes three times as long as it should to arrive. Don't expect many warm smiles from the employees , they all seem stressed out and under appreciated( with an exception from a few nice young ladies at the winners circle. Good job girls ) If you have questions about promotions , pricing , non working games ... don't expect quick answers or sometimes answers at all. I've been coming to this location for almost 8 years . The only reason is because there are memories with my daughter at a very young age and wednesdays half priced games kind of became a tradition for our family. Otherwise, I'd take my business elsewhere. read more

Fun day excursion!!!! Great for friends, families, teams, date nights, work events.... so many things to do!!!! Bowling, sports TV, interactive premium arcade that is often updated with new games, including racing, basketball, life size Rock 'Em Sock 'Em, billiards, games for little kids and big kids, plus great drinks and food!!! Lots of space, including 2 floor levels, both levels have restaurant and bars, patios, stage sections too, all to celebrate small or large events. The staff is truly accommodating and friendly to work with. Many casual events going on during the week too, plus seasonal events for all - be sure to check out the website or call. read more

No, I did not lose a bet I came here by choice. My bad. I thought it would be mildly entertaining, but it was sad. Loud, stupid music. Crap games. Full of ass-clowns and kiddo's. Run away! Run very far away! read more

Not only did the technology app work for my friends to pay their bill. The manager had the poor sweet waitress come take a picture of the error, then preceeded to sit and stare at the picture of the error the app generated. About ten 5 minutes later after talking to all the other servers and clearly not regarding the issue at hand by having side conversations. The manager came over then said she's going to send the image to corporate, not offering a discount or anything after in total we had to wait 15 min for the manager in general. The service by the waitress was great, the manager should be reviewed and have a conversation on respect when dealing with issues by customers. Seriously appalled. read more

D&B is a great place for the family to go have some fun in doors playing video games, bowling, and shooting pool. My 10 year old son really enjoys this place compared to the other places that have indoor games. We like to compete on the driving, skiing and trivia games. It's a good time if your into playing like a kid!! We usually don't eat here for there are better options for dinning near by. The service is usually very good. We started a game that stopped mid-way through and one of the managers gave us credit for the game. Then he gave us an extra game card with some credits as a token of his appreciation for coming to D&B! Wow a guy and what service! The kiddo's like redeeming their tokens for toys and stuff in the gift shop. Sure the options to choose from are cheesy, but the kids really enjoy picking out a new toy. I recommend planning a head and going on a day they are running a special like on Wed they had 1/2 priced games. Have some fun with your family and friends being a kid again! read more

I tried to purchase two of the 375 point passes for my 17 year old friend and I (I'm 18). They told me I could not purchase one for her and that I would have to be 25 years old or have a 25 year old there to supervise her. Ridiculous rule! Waste of a drive, not a good place to hang out anymore. Go to any other arcade. read more

Yes, this place IS LOUD (sorry, was I shouting?) Good deal on Wednesday: 1/2 off games. Also, for $15 you get your choice of an entree AND a $10 game card. (on a wednesday, this lasted a kid 1 hr of playtime). Otherwise, I think it's not a fun experience for adults: food is not great, don't even get me started on their drinks (ew). BTW, my pet peeve is they have no prices in their menu for wine, beer, pop, drinks?? What is with that?! With the hot summer months looming before us, yes, I will be back to take kids for a couple more Wednesdays, but the moment their $10 card is empty (or 1 hr - whichever is 1st!), we'll be otta there :-) read more

Our friend's girlfriend wanted to surprise him by having a few of us meet them & their kids here for his bday this past Saturday. We decided to meet at the bowling alley & bowl for a couple hours. It was pretty early, around 5:30pm, so we skipped ordering food & went straight for drinks. The kids (there were 6 total, ages 2-8) all got their sodas & chocolate milk, while the adults all got beer. Well except me, I tried their candy shop cocktail, it was yummy but I could barely taste any alcohol, so I went with double vodka cranberries instead. These lanes sucked! I am by no means a pro, but I was shittier than usual here. The things that come down after you roll your ball down the lane would do so before my ball even reached the pins, causing some pins that should have been knocked over to stay up. Pretty annoying! The cost is $25 per hour & $3 for shoes, you can fit up to 12 people in 1 lane so it's a fair deal. After bowling we went up stairs to the arcade area to let the kiddies play some more. My hubby & I were the only ones there without any little ones so we were bored pretty quickly. We were getting hungry so I ordered him a philly cheese steak (came with fries) & myself the soft pretzel bites. Hubs said his sandwich was ok, fries were good & my pretzel bites were pretty good, the dipping sauces sucked though. Overall, I'm sure this is a fun place to take your kids but for us it was just ok & way overpriced. I'd rather eat somewhere else in the future & come here for games (not bowling though) only, especially on Wednesdays when they have half priced games & during happy hour would help too. read more

I went for the first time ever on Tuesday night with a group of friends. We sat down to order food and drinks. It wasn't a particularly busy night, and workers were just standing around and goofing off. We sat at a table and the server did not seem excited in anyway to take our order. I ordered a beer that took over 5 minutes to get to me. There is no reason it should have taken so long. She also was slow at getting us more drinks when we were low. Our food arrived pretty quickly though and we chowed down. We were ready to play some games after the beer and food, but we ended up waiting and waiting for the server to come by. She never did so we ended up having to grab a manager to get our tab. BOOOO, BAD SERVICE. I was not impressed. The games were a lot of fun, and the happy hour is a tremendous deal. I'm severely disappointed the service wasn't better, otherwise this review would have been 4 stars. read more

Not sure why this Dave and Buster's is classified as a Jillians Restaurant, but whatever. Work conferences can be ok, but once the workday ends, what is there to do? I couldn't go back home, obviously, so I went searching in my rental. Luckily, across the street from the JW Marriott there was a Dave and Busters. Ok, so I am used to the D&Bs in both Milpitas and San Diego. I'm talking crowded, like you have yell at someone 1 foot away from you if you need to talk to them. Crowded like if you show up after 6pm, the wait for a table at the restaurant is over an hour. Crowded like you have to throw some elbows around to get a drink. Oh yeah, and if you show up after 10pm, there is that silly $5 cover charge. This is absolutely not the case at this D&B. We got there on a Wednesday, so when we checked this place out the first night, I expected it to be empty, and it was. Fine. We went Thrusday night, a semi-party night, but again, it was pretty much empty. Ok. Friday night rolls around. This is a party night in any big city, but AGAIN, not much of a crowd. Saturday night had a slightly higher turnout, but still pretty much an open house. Though it was a little disappointing at first, I came to realize this was a blessing in disguise. I could walk in at any time, sit at a booth and get served right away. If I needed credits for my card, I could walk up immediately to a machine and get it recharged. If there were any games I wanted to play, no lines. It truely was beautiful. After flipping through their elaborate drink menu, I settled for "The Shizzle." Thank you Snoop Dogg for placing that suffix into everyday vocabulary. Anyway, "The Shizzle" did taste great, so props for appropriate use of the word. The one bad memory I had was that my stuffed animal got jacked while I was playing a basketball game. I wanted to get something for my baby, so I must have pumped at least $10 into that crane/claw game. Each time the claw decends, grips onto the prize, but then slips out of its grasps encouraged me to keep trying. Addicting. After my first one was jacked, I was determined to get another. With an amazing twist of fate, I got three in one try, so after that I called it a night. Oh yeah, and now that I think about it, I think we got ripped off because we always came at happy hour, but I think they charged us full price for drinks. Just a tip, always ask for an itemized receipt. read more

Pros: Great games for kids and adults of all ages. There are only a few "gun" games and those are easily avoided if you have little ones (or big ones). For $25 the three of us played about 15 games which took us about 30 minutes. This was perfect amount of time for a 4 year old plus mom and dad looking forward to dinner after. The games seemed modern and felt pretty clean. Cons: The smell (upstairs) of spilled beer made me feel as if I jumped back in time to the crappy bars of my early twenties. Bartender didn't seem knowledgable about the beers - I asked for a Laganitas and she didn't know what I was talking about, but the beer was on the menu. My husband went back and showed her that they do carry it. We did not eat here - so I can't comment on the food. The downstairs bar smelled much better than upstairs. Will come back again! read more

I have gone several times now, since my granddaughter is fond of the games, but the food service can be spotty. This time they had a few groups and we waited and waited (20 minutes to order, 45 more to get the food, and 15 more to get a slice of frozen bananas foster pie for dessert). read more

No, no, no. Firstly, the facility is beautiful and everyone I encountered was friendly, if a little too overbearing. (I swear, our waiter was at our table every 3-5 minutes, interrupting our conversation to check on us and ask a question. Enough with the check-ins already, give us some time to dine uninterrupted!) Secondly, I sat down and my menu is sticky and wet and that set the tone for a less than stellar experience. What I take away when I encounter a sticky, wet menu is that at some recent point someone wiped it down with a wet towel but they didn't get it fully clean. or dry, so they did a crap job overall; and I'm about to dine here. Yay. Lastly, the food came and I was horribly disappointed. I ordered the Lobster Alfredo with Shrimp and a 5" Petite Filet. That's a lot of high end items on my fettuccini for $18.99 so I expected a pretty decent lunch. Sadly it wasn't good at all. The pasta wasn't hot and wasn't cold, it was...tepid? The presence of lobster was non-existent in the weak flavored pasta sauce. (Perhaps they waived a piece of lobster over the sauce as it was cooking? That's the only possible explanation.) The shrimp were on the ragged edge of being undercooked, too soft to the touch and still lightly translucent in places, a telltale sign of being underdone. And finally, one half of my petite filet was nothing but sinewy tendons, leaving me all of 2.5" of meat for my lunch; that annoyed me because I'm a girl that likes her meat. (TWSS!) My 9 year old son ordered the kid's mac and cheese for $4.99 from the kid's menu and received...wait for it...a bowl of lukewarm Kraft mac and cheese and nothing more. Not a small side of fruit, or fries, or anything else to lessen the insult that I just dropped $5 on a small bowl of mac and cheese that would cost me less than fifty cents to buy at the store and get enough to serve the whole family. Ah, but I forget that I am paying for the ambience of this place: sticky menus, and incessant interruptions, and all!! I ordered a side of sweet potato fries for $3.99 for my 4 year old daughter and her food was the only thing that was good about the whole dining experience! And don't even get me started on the price of the games at this place. The word exorbitant comes to mind. Nah, my experience here was no good. My dining partner's experience was no better, having ordered a Chinese Salad that came generously mixed with finely diced kale, when she despises kale and it wasn't listed as an ingredient in the salad on the menu. She spoke to a manager and got her horrid salad removed from her bill. I just sucked it up and paid my bill in full and felt queasy all day long after eating one of those undercooked shrimp. :/ read more

I really don't frequent Desert Ridge, but it is close to my work and I came for lunch/drinks with a coworker. It was in the middle of the day so I felt safe coming here. NormallyI I would steer clear because of the obnoxious kid factor; but at noon on a Thursday you are safe. We hopped upstairs to sit at the bar. There was nobody in there at all so we obviously received a ton of attention. The middle of the day offers no specials at all; and I'm not sure that they have any at other times. My coworker got the sliders and they looked fantastic. Who doesn't love tiny sammiches? I got the quesadilla and it was , well, a quesadilla. Nothing to get excited about, but it was a good one. It's a chain, and a reliable one at that. Would I frequent this place at night? No way. Kids annoy me. But it was a different place to go for an end of the week lunch. read more

Dave & busters is the best. If you want to have fun I recommend dave & busters. There is lots of food to try and games. BEST PLACE EVER!!!!!

Please do yourself a favor and don't eat at Dave & Buster's, ever! I used to be a huge fan as it is one of the few places where you can eat, grab drinks, bowl, and play arcade games but it seems in the past few years, Dave & Buster's has steadily gone downhill. We have now eaten at D&B on two separate occasions over the past two months and the food was horrendous. This past time, my fiancee ordered the Chicken Caesar Salad (pretty simply) and I ordered a hamburger (pretty simple). I'm sure you are now thinking, "how can they mess that up?" The salad came out with lettuce that was withering, chicken that looked like rubber and was cold, and as you can imagine, it tasted just as bad. The hamburger I received looked like the bun had been sitting in their kitchen since bread was first invented and the meat had a taste unlike that of hamburger. On top of it all, we left with quite a sick feeling in our stomach. If you want to go to D&B for games, I would still recommend it. It's a fun environment, although a little overpriced, but it's nice once in awhile. Just make sure you eat BEFORE you go! read more

Fun!! I want to have my party here. The food was good and the games were fun. I like being money less and not having to touch coins, yay for plastic money! It's like the kid version of vegas here! Or the adult version of chuck e. cheese! Ill be back to watch a sports game and play video games. read more

I normally love Dave and Busters but this location seemed to be very rude. I had a bad experience coming here a few days ago. The staff was friendly when they could be found but it seemed like no one was around the majority of the time. The bar was open but sat empty for ages at a time. The servers also seemed like they were taking forever to get back to you. The food was ok. A bit mushy and stale as far as fried foods go. The bathroom was disgusting. read more

Had the Tacos, tasted horrible. Would be nice if they had different tacos options Bowled on sticky lanes, both husband and I fell. Games are short play and expensive. Didn't play a lot, as most of the arcade was occupied by kids. Kids were running around bumping into people. Love kids, but would be nice to have some rules on running around. read more

Eric was very nice and helpful when my friend lost her car key and he was helping her car keys today he was so understood

We went for an evening of fun and were very disappointed. It started with trying to eat first and were told we had to sit in the open seating area. It took well over a hour to order and get our food. Which if the place had been busy I could understand. Much-of the food was cold and some was missing. Part of the order finally had to be boxed to go. It was my granddaughter's 21st birthday and she ordered a drink which came after the meal. I noticed that the employees were more concerned with setting up for the private party than taking care of our parry of 10. So on that note we paid the bill and left instead of trying to play games or enjoy this facility any longer. We were even charged for a beer that we were given in error. Sorry to see this place so prolly managed since the last time we were there. read more

I like coming coming here with my bro's to play some games and drink some brewski's but the last time I checked it out half the games were out of service and the wait staff was slow. Step your game up, Dave & Busters! read more

I have the relative maturity of a 13 year old boy so anything with video games and wings typically ranks high on my list of favorite haunts. Jillians offers tons of video games a good ticket-prize ratio and alcohol every 10 feet. If I weren't married I imagine it'd be a good place for a date (remember ladies, 13 y/o). The real reason I'm giving them 3 stars though is their imposter Fire and Ice Restaurant. We went to a Fire and Ice in Tahoe and its improvisational dining (read: American Mongolian BBQ) rocked our world. The folks at Jillians (read: Dave & Busters) call it the Market Grill but it's exactly like a Fire and Ice. The only problem is that the service sucks and they're missing some key ingredients from the buffet. Moreover, the salad bar makes the Sizzler look like the Ritz. read more

They deleted my digital power card from the app and then pretended like I never had one. Horrible customer service. I will be doing charge backs to recoup my money. read more

I planned my daughter's 7th birthday here. I set up the party plans with a coordinator at their HQ in Dallas. Originally planned for 14 people and then changed the number down to 10. After the bill arrived I spoke with the GM about the over charges (for 14 ppl) and he was such a prick about it. He wouldn't even look at the emails that I had between myself and the party coordinator stating that I was paying for 10 people. There was a lack of communiation between the Dallas people and the Dave & Busters at Desert Ridge. No one ever confirmed the # before we got going. This could have been avoided. I would have had the chance to leave and take my business elsewhere. The GM completely ruined the day by being such a jerk about it. I got a call from the assistant GM last night (after he read my poor survey review online) and he tried to make it right by offering me credit towards their establishment. Uhhh...I don't think so. I will never be back. I have never gotten such bad service from a restaurant manager before. We were overcharged and I just want the overcharge fees back. I will happily pay for the rest. Do not plan your child's birthday party here. The only reason I came here is because It is the only bowling alley up towards North Scottsdale/Cave Creek, where we live. It is a huge rip off and I will never be back. Be warned. read more

It's ok. I went with a group recently and we waited an exceptionally long time, but I felt sufficient effort was made to leave us happy customers. It's a fun place to hang out when there's nothing else exciting going on in town or when you just want a low key evening. Great for kids during the day, but it's definitely for adults in the evening. read more

It's a good place to take my young son to kill some time and entertain him - but it's pricey that we will spend $25 on a player card for 150 points and each game ranges from 5-11 points to play. You get tickets for games that you play depending on how well you do and you can trade your tickets in for a "prize". In the end, for $25, we got 721 tickets which equated to 200 points for a laffy taffy candy and we have saved the rest to save up for "next time" to get more tickets so the boy can get a stuffed angry bird (of which we could probably get a cheaper one at a store). I couldn't justify spending the rest of the tickets on candy costing upwards past 200 tickets. read more

The games here are on the 2nd floor while the restaurant is at ground level. This location has all your standard arcade games, as well as skeeball, basketball throwing games, and air hockey. Some of the arcade games we tried were malfunctioning, although they didn't mind taking our credits! read more

This is a review for their arcade games, not their food or drinks. I have tried them at this location and the one in San Antonio and they are the typical Applebee's quality, which isn't a bad thing, but not the best if you know what I mean. The games are reasonably priced and the wife and I always have fun when we come here. One thing that I like about this location is that most of the games are working here. For some reason the ones in Texas always have a lot of games not working, which is a drag sometimes. In addition, it is in a great mall and has a lot of things to do when you are done. read more

Ok, let me just start off by saying that I DON'T come here for the food. It's not bad, but it sure ain't awesome. What I come here for is: The games (TRIVIA), the drinking while gaming, and the tickets that I can exchange for total garbage, like my totally sweet marshmallow shooter that I freeze marshmallows and then shoot people with. I've had some awesome times here. I was skeptical at first, but now I'm definitely a convert. I'm just glad I wasn't thrown out for screaming curse words at trivia and not realizing there was a 10 year old next to me. (Don't judge me, it was like 9 at night, what was he doing in there???) read more

Dave & Busters is a fun place that my boyfriend and I have been going to for many years, (back when it was Jillian's) and always have a good time. The games are fun, the bowling alley is cool, the drinks are good I mean what's not to like. I will admit the food is not the best but it's a game place so who really goes there to eat? They change the games every so often to keep up to date & I love the "casino" feeling games where you win tickets when you push tokens over the edge. How funny it is to sit and watch grown adults so into games! Its even fun to take the kids with us sometimes (shhh don't tell them we go by ourselves on 1/2 price game day!) our 4yr old is at the age where he really gets into some of the games. We take family here when they come in town for a fun night as well. Dave & Buster's gets 4 stars in my book, really no complaints here. read more

My employer had their company Christmas party here this past Friday. Let's start with the only downside to having the party here, the food. While it is hard to complain about free food, I will. It was a buffet with nothing good going for it. Enough said, The rest of the experience was excellent. We bowled and it was so fun (and funny) at times. And we were each provided with game cards so I was able to drive race cars and pretend shoot things, awsome. I won a bunch of tickets on other games and caught a stuffed bear in a claw game. Everyone seemed to have fun. Now I do believe that there are some people who believe themselves to be too old to enjoy video games and bowling, but not me or my coworkers. We all had a blast. So you have to let out your inner child to fully enjoy this type of venue. I have no idea how much money I would have spent had it not been covered by my employer. I imagine it would have been about $50 plus with all that was included. Nice, clean place to play some games. read more