Though they were kind throughout the process, they laid out the options and tiers of recovery. When…read morethe lowest ones didn't work they went to the highest tier (I think it was if something was physically damaged) without telling me. They still couldn't recover anything, charged me the highest price they have for unsuccessful recoveries, and sent it back. I knew there was nothing physically wrong with it (and turns out after reformatting and losing everything it worked fine so no physical damage). I wish they would have asked every step of the process to save themselves work and saved me money I would have told them to stop trying long before then.

Full disclosure- Simon is a neighbour and we have said hello across the street for a few years. My…read moreMacBook Pro hard drive gave up the ghost this Christmas and luckily I remembered Aceon was close by. Simon inspires confidence and tells it straight. He delivered by extracting my files onto an external drive. I thought the price was fair and the turn around time was good. Would most definitely bring any future malfunctioning disk to Aceon.

My External Hard Drive died with Thousands and Thousands of photos stored in it. I was freaking…read moreout. Contacted TeraDrive and dropped it off at the Burnaby BC location. Ian got back to me and said the good news was the photos were still there. The problem was the Plastic Case it was in. (the enclosure) He gave me 3 options, 1 being pick it back up NO charge. 2 a new enclosure. I picked door # 2 3 new External hard drive either 1 or 2 T. I picked door #2 24 hours later my hard drive is back in action, all my photos are accessible and I am very happy! Thank you Ian for all your patience and time taking me through the process.

Our laptop suddenly got frozen and died with all the professional books and files. My husband has…read morean exam in 3 weeks and all the preparation materials are on this laptop. We were so glad to connect with Tera Drive. Not only we have received fast and professional data recovery (within 1 day), but also Ilya helped us to change the hard drive and advised us what battery to buy, so we got our laptop with all the recovered info, ready to use. Thank you! We are so pleased with your service!

Simon recovered most of my data - all data to June 2024 (he bought me a new computer and got it up…read moreand running). After he was finished (he made three visits to my home), Excel files from June 2024 to August 2025, but none were critical. He did have remote control of my computer and made some changes without telling me, but fortunately they were helpful. Still, I wish he had told me he was making changes remotely. My last text to him went unanswered, but I suppose his meter had run out. No major complaints.

Simon was able to recover almost all of the data from my failed backup drive. He went the extra…read moremile to ensure I was able to access the data on the replacement drive, and was very patient and informative in responding to my many questions. Aceon's pricing is straightforward and clear, and good value considering the time, facilities and expertise involved. Highly recommended.

I just received help from BC Computers at UBC on a software issue with my Outlook. The service was…read morepolite, very quick and helpful. I would definitely use BC Computers at UBC again. It is great to have this service right on campus!

BEST SERVICE EVER !!!…read more These guys are truly amazing and have been my Hero. Especially, AREF! I was in need of emergent macbook repair and it would have been a week or possibly more If I went to other store but this guys were so efficient and prompt that it was done on the same day! Second time, about a month after, my keyboard didnt function again. My seemed stopped again, due to how technologies are important these days to function. I sent a one text to Aref and he took his busy time out and squeezed me on the next day and got it all done with so much less cost of the other company which I had inquired before proceeding with this guys. Time is essence and as a customer , I feel they truly CARE which is rare in this business. HIGLY RECOMMENDED! Not only they understood customer's urgency but also they really stepped up their game in every way. TRULY SATISFIED CUSTOMER in every levels.

Excellent service! Ian helped me with my old Apple MacBook…read more(2010) repair. My hard-drive failed and had to get it replaced. I was referred by an Apple support specialist. I paid total (after taxes) $245.70. $135 for hard drive and $90 for 1hr labour. I don't know how much things cost but I found it reasonable because I was expecting to pay more. Ian was very helpful and replied to my emails very promptly. He did a great job with my repair. I dropped off my laptop and picked it up a week later. Plenty of free parking in front of their entrance (time restriction ...3-6pm) Definitely would recommend them! They only accept cash or credit card (NO debit)

I highly recommend this IT service company. It brought my…read moredead computer back alive from a Virus infestation. They have fast turn around time, friendly staffs, knowledgeable and professional service. very pleasure to have experience with them!!

A few weeks ago, my usually perfectly running laptop suddenly crashed and refused to boot up. I was…read moreespecially upset because I hadn't backed up any of my important data since July. As a longtime Geek Squad member, I was used to relying on them to fix my laptop and at least retrieve my files -- so I was shocked when I was told they wouldn't even look at it because it was "too old" (purchased in 2020!) for their technicians to bother with. Desperate, we contacted OnSite Geeks and spoke with Sam, the owner. Over the phone, he immediately reassured me -- not only would he do everything possible to get the laptop running, but he was confident he could recover my data. Because I live quite a distance from their shop, Sam even arranged for a technician to meet us at a mutually convenient location. Incredible service! Within a week, my laptop was fully repaired, running perfectly, and every bit of my data was restored. The price was very reasonable--and most notably it was the price quoted--not sudden fees added. And remarkably, Sam personally delivered the laptop back to me at the same meeting point, saving me the extra driving time once again. I truly cannot recommend OnSite Geeks enough. Honest communication, professional, reliable, and willing to go the extra mile -- literally! LysaD

My iMac needed a hinge repair and was very dusty. The OnSite Geeks tech picked it up and took it…read moreaway for servicing and then brought it back. The repair was affordable and my computer is working great now. The only problem was that it took a while to get my computer back - about 3 weeks. The delay wasn't their fault though. It took a long time for 2 parts to come from China due to the Golden Week holiday in that country. I would definitely call them again.

My son's laptop was not working, and we needed it urgently for his school assignments…read more NV laptops were super helpful, did a quick evaluation and offered a fast repair. Super happy with the service!

Have used them for several laptops. Very fair, quick service and great prices. Recently I brought…read morein my mom's computer just so they could download the data on a new one. They said to let them check the old one first to see if it was repairable. Turns out it was not, but they had the integrity to check first. Stephen F

OH GOSH, where do I start without being embarrassed??? I do my tax accounting on a wonderful 1995…read moreIBM Aptiva. And yes this is 2026. But, I am no dinosaur, well maybe. I was coding in 1975, and never left "IT" until a few years after Y2K. I freaked, when my IBM failed me. Greg and Larry fixed it to the point where I have been able to do the last two years. I am so grateful. Lots more services but this was the best.

I have twice taken my laptop to PC Galore, once because I accidentally damaged it and once because…read moremy ad blocker succumbed to a total infestation of ads. I can't speak highly enough of the courtesy, helpfulness, and very rapid (and effective) service that I was given. Why go anywhere else?