Simon recovered most of my data - all data to June 2024 (he bought me a new computer and got it up…read moreand running). After he was finished (he made three visits to my home), Excel files from June 2024 to August 2025, but none were critical. He did have remote control of my computer and made some changes without telling me, but fortunately they were helpful. Still, I wish he had told me he was making changes remotely. My last text to him went unanswered, but I suppose his meter had run out. No major complaints.

Simon was able to recover almost all of the data from my failed backup drive. He went the extra…read moremile to ensure I was able to access the data on the replacement drive, and was very patient and informative in responding to my many questions. Aceon's pricing is straightforward and clear, and good value considering the time, facilities and expertise involved. Highly recommended.

These guys are amazing, fair price friendly and family run. A couple things that makes you know…read morethey are family operated and cost conscious are they don't work on Sundays, and don't take Visa. Our family has had multiple repairs, bought a used phone, got a cell plan from them. All really good experiences. I like to know my money goes to hard working people who care.

I don't know about these other reviews, but I always have a great experience when I visit EJ…read moreCellphone Repair. The staff are super friendly, knowledgeable, and detailed oriented. This is my first choice shop for accessories and minor repairs. Their pricing is more than fair; they could charge way more for their services, if they wanted to. When I went in today, no joke, there were two ladies in the store expressing how much they appreciated the owner and his services. A+ in my books! :)

WARNING: Shady business practices, severe privacy violations, cheap aftermarket parts, and…read morepre-planned "liquid damage" excuses. I brought my iPhone 14 Plus here for a screen and battery replacement. What followed was a multi-month nightmare of zero communication, privacy breaches, and a completely botched repair that has left my phone running hot and barely usable. I am posting this to warn the Vancouver community and back up my experience with direct, black-and-white proof from my phone's own system settings. 1. Unauthorized Off-Site Transport & Massive Privacy Violations * Taken to a Private Home: I only discovered my phone had been removed from the commercial shop and taken to a technician's private residence after repeatedly calling to find out why the repair was taking so long. * Camera Roll Evidence: When I finally got my phone back, I found photos on my camera roll of someone else's laptop that were taken while my phone was at this technician's house. * The Passcode Trap: They demanded my personal passcode under the guise of "testing the hardware." Authorized Apple service providers do not need your passcode to run diagnostics. Having my passcode allowed them to bypass security, clone my device's data, and access my personal life unsupervised. 2. The Software Cover-Up & Lost Data * The Secret Wipe: To try and hide the system alerts caused by their cheap parts, they did a full factory reset and restore on my phone before handing it back. * The Proof: Because of this unannounced wipe, secure apps like Facebook Messenger completely forced a security logout, and every single password I had manually saved on my device over the last few weeks was entirely erased from the local memory. 3. Black-and-White Technical Proof (See Attached Photos I have attached screenshots of my iPhone's battery settings showing the exact state they returned my device in: * The "Unknown Part" Warning: My phone displays an "Important Battery Message: Unable to verify this iPhone has a genuine Apple battery". The system is completely unable to determine the health of this battery. I paid for a proper repair and got cheap, unprogrammed, unverified aftermarket hardware. * Abysmal Battery Drain: My screenshots show the battery dropping from 73% at 7:31 AM down to 71% at 7:36 AM, and plummeting to 69% by 7:40 AM. That is a 4% drop in just 9 minutes from light Safari use (with only 1 minute of screen-off background activity running). This "new" battery is dropping faster than a degraded, 5-year-old battery. * Touch Screen Failure: The replacement screen is also highly defective. It lags constantly, auto-dims and brightens erratically on its own, and requires multiple taps just to get speech-to-text to turn on. 4. The "Liquid Damage" Setup & The "New Owner" Script * The Setup: As I was walking out the door, the technician, Charles, casually mentioned he "noticed trace water damage along the bottom of the phone." This is a classic, calculated setup to void my repair warranty. If the cheap display or battery fails next week, he will try to blame "liquid damage"--even though my original intake receipt has absolutely no mention of water damage. * The "New Owner" Script: After leaving a previous bad review, Charles called me, refunded $120 of the labor, and begged me to delete the review because he "just took over the business a couple of months ago." Public review history shows him using this exact same "I just took over the business" guilt-trip script on other customers over a year ago. Do not fall for it. * The Recycling Danger: This shop heavily promotes "free electronics recycling." Given their total disregard for data privacy and unauthorized off-site transport of devices, I strongly warn anyone against trusting them with old tech that still has your hard drives and personal data intact. Wiping customer data to hide cheap parts, secretly taking devices to private homes, and using manipulative scripts to delete honest reviews is highly deceptive. Avoid Burrard Laptops (also operating as Vancouver Laptops).

My old laptop required a wifi extension repaired. In addition to the fact that it was repaired the…read morenext day for a very reasonable price, Charles even helped me to set it up at my place fixing some issues coming from Shaw-Rogers. Thank you, Charles, so much for your dedication to your clients and your professionalism.

I had a laptop that had no power button. Well it did until an ex bf decided if he couldn't take it…read morewhen we broke up, I wasn't going to be able to use it! Crazy ( I paid for it ! ) Anyway, that was years ago and it had been in storage ever since . It was new when he broke it so I figured why not see if it could be fixed. I looked around at possibilities, and saw good reviews for Firefly. They were close ( located across from Waterfront station in the Harbour Centre ) I tried to get an online quote on their Yelp page, but it wasn't working. I emailed them, and was told to come down in person. I went to the shop. It was easy to locate, and very clean and organized. I didn't have to wait, and I explained the problem. I didn't get an exact quote, but was told it should be around 60$. I told him I didn't care about what it looked like, as long as it turned on. I also told him to let me know if it was going to be more then 60$ I got an email the next day saying it was ready to be picked up. I replied asking what the total was, but I just went In rather then wait around. It worked like a charm, as I tested it out. He had made a custom power button that was cute and actually looked better then the stock one. The total was around 67$ with tax. Fast, friendly, efficient service. I will be back !

They went above and beyond for my hard drive data loss even though they didn't manage to recover my…read morefiles. The lady was extremely courteous even when I was calling frequently to check on the status of the repair. They had to close due to the coronavirus but made sure that I got my drive back, and didn't charge me anything despite all the hours they put in. I managed to recover a portion of the data myself with a software I purchased, but I'm grateful for all they did for me.

My External Hard Drive died with Thousands and Thousands of photos stored in it. I was freaking…read moreout. Contacted TeraDrive and dropped it off at the Burnaby BC location. Ian got back to me and said the good news was the photos were still there. The problem was the Plastic Case it was in. (the enclosure) He gave me 3 options, 1 being pick it back up NO charge. 2 a new enclosure. I picked door # 2 3 new External hard drive either 1 or 2 T. I picked door #2 24 hours later my hard drive is back in action, all my photos are accessible and I am very happy! Thank you Ian for all your patience and time taking me through the process.

Our laptop suddenly got frozen and died with all the professional books and files. My husband has…read morean exam in 3 weeks and all the preparation materials are on this laptop. We were so glad to connect with Tera Drive. Not only we have received fast and professional data recovery (within 1 day), but also Ilya helped us to change the hard drive and advised us what battery to buy, so we got our laptop with all the recovered info, ready to use. Thank you! We are so pleased with your service!

Thank you for fixing my AlienWare notebook. Two repair…read morecentre wanted to replace the mainboard foe 1250.00 but Sortek replaced the burned components and costed me just 365.00 Uhuuu Thank you!!!!

I asked repair macbook pro 2017 for liquid damage Paid for…read more$25 inspact and he said need to replace logicboard over 1000 so i dont wont and then Fewdays later i went there for pick it up there are lot of scratch on top And then came back home i opened it Some missed part so i been there asked for missing Part he immidiatley bring part package He even said "im sorry" DONT GO THERE HE IS GONNA STEAL YOUR PART im worry about he replace some part of mine After i open it i realise he even dissemble mine Just take $25

I needed a repair on my phone that Samsung said they would have to send away to the repair shop for…read more10 days. I use my phone for work and school and did not want a lower model replacement. I went to this store, and within a half hour, they were able to repair it. I liked how they were honest about what they had to do and the risks. They saved me a lot of trouble, time, and money. They are pretty skilled and I will definitely be going there for any tech repairs I may need.

Very cheap prices, best on town by far, but the quality of their screens for iPhone sucks, and the…read morecustomer service is horrible, no warranty, bad attitudes, and when I went there to get my contacts transferred from iPhone to Samsung galaxy, it took two of them 3 hrs while I watched them you tube how to do it, then they charged me $70!!!!!! Soo poor, I went home and tried to call a contact and real is ed that they only transferred contact names, and no numbers!!! Need I say more.

So yeah, really bad service overall I gave them my phone screen. They charged me like $600 $500 or…read moreso and it came with a black dot in the middle of the screen very small at first and after one month my warranty it grew like quite in the middle of my screen, so yeah, don't go here horrible

Kid dropped their iPhone 6 and smashed the screen. Booked an appointment online from their website…read more Arrived on time (lots of free street parking) and the guy said to come back in 45 min. All fixed, screen looks perfect! Prices are pretty competitive compared to the competition and it is close to UBC so very happy.