It was Christmas last year when I telephoned Fedx to get information on the cost and location to mail a letter to the USA. Fedx sent me to Phone Guru in Dunbar. I was told by Fedx that it would cost around $26 to send. Upon entering the store and without greeting me, the person there said that I have to wear a mask. I informed this person that I had a medical exemption. He retorted, " Leave the store, you are trespassing." Later in the day, we sent an employee to mail this out from the same Dunbar location. The same person at this location told the employee sent by us, that the cost would be $75. When the employee reported the Fedx quote, he responded with," With the format that you wish to send this with, it is $75." I immediately telephoned Fedx when I was informed of what happened at the Phone Guru Dunbar location. Fedx said, "They had no business not allowing you into the store without a mask because we follow the BC Ministry of Health Mandate which allows a person to conduct their affairs without a mask if they have a medical exemption." "Furthermore this business misrepresented themselves to you regarding the cost of sending this letter to the USA." " We are going to tell the operator to issue you a full refund." " We will not tell the operator why, until you have your refund, so you will not be further harassed by this business." After a few weeks into the new year, I went to this store to get my refund. Upon entering the store, the same person told me to leave. Please be advised that because of his ferocity, I was wearing a scarf over my face. He turns his back retreats to the back of the store. I inform him that I have come for my refund. He seems perplexed. Then he comes out with a cheque. He demands for the receipt. I return later in the day with this receipt. He takes it from me and says that it is not in the same condition as when he gave it to me. He will not give me my refund. I tell him that I am going to call the police. I leave the store. I realize while I am outside that he has the receipt. I re-enter to get my receipt. He has the cheque in his hand that he is holding above my head, out of my reach. He is smirking. I can plainly see he is trying to goad me into doing something that could compromise my claim. Therefore, I leave to call the police. When I come back into the store to inform him that the VPD is on their way, he throws the cheque on the floor and retreats into the back of the store. Are we going to continue to support businesses in the Dunbar Community that disrespect and marginalize our community's most vulnerable? I am a female of 69 years. This could happen to your Mother, your Grandmother too! These are the actions of a coward that would show such utter contempt for an elderly person. Let's stop enriching these people that think they can do so, at our expense. read more
