I searched all over my area for good-as-new Aeron chair and I was lucky enough to find these folks…read morewith a just-arrived batch of unused chairs...for an AMAZING price. (Possibly/probably never used because the legs still had their original peel-off plastic coating on them.) The pickup process was smooth/fast and I worked directly with one of the owners who honestly couldn't have been a nicer guy. The showroom is huge and insanely well organized. It's the kind of place you drive by a million times and never notice until you need something particular. I would come back again and again and highly recommend.

I purchased furniture from this company three years ago. I purchased brand new furniture, not…read moreliquidated stuff but real brand new furniture. It was shipped from the manufacturer, which I have verified broken down in flat. It was assembled by the employees of advanced liquidators, which has been verified by Safeco, the manufacturer the owner of this business has refused to be responsible, even though this fell off of my wall, damaged my printer, and could've hurt myself for one of my employees so this gentleman is refusing to be responsible for the fact that his employees put the fasteners in backwards, please see the fixtures attached

Today's visit to the Studio City Staples was excellent from start to finish. We came in for my…read moremother‑in‑law's TSA PreCheck appointment, and the whole process was smooth and stress‑free. Our appointment was already in the system, they recognized us right when we arrived, and we were taken in right away. The gentleman handling the TSA PreCheck was outstanding. My mother‑in‑law has circulatory issues that make fingerprinting tricky, but he knew exactly what to do. He used lotion, had her warm and rub her hands, and tried different techniques until her prints showed up clearly. He was patient, kind, and clearly experienced. It made a big difference. While we were there, they also had a great sale going on. I was able to pick up crayons, markers, and other Crayola products at a super low price. Michael at the counter helped me out and even added a 20 percent discount, which was a nice surprise. Overall, fast service, friendly people, and a genuinely helpful team. A great experience all around.

This Staples location is completely negligent and should not be trusted as a UPS Access Point under…read moreany circumstances. I received an email from UPS stating that my package had been picked up. Within ONE HOUR of receiving that email, I immediately called this Staples location. I spoke to Peter, who identified himself as the assistant manager. He told me it was a glitch in the system and confirmed that BOTH of my packages were physically still at the store. I very clearly told him that I would be there the next morning (today) with government-issued ID to pick them up. He confirmed this. I repeated it multiple times. Despite that conversation, my packages were STILL released that same night to a random man. I never authorized anyone else to pick up my packages. I never listed an alternate pickup person with UPS. I had TWO separate packages with TWO separate tracking numbers. UPS emails literally say "PLEASE BRING ID." Yet somehow Staples released BOTH of my packages to someone who was not me, not authorized, and not verified. When I came in this morning exactly as I told Peter I would, he told me a gentleman picked them up last night. That makes absolutely no sense. Why would someone pick them up last night AFTER I spoke to you directly and told you I was coming today with ID? No one could answer that. I was then told that Jack was the employee who released my packages. Jack released TWO packages with TWO different tracking numbers to a person I never authorized. That alone is a massive failure of procedure. Releasing one package without ID is bad enough. Releasing two separate packages without authorization is reckless. It gets worse. One male employee was rude, dismissive, unprofessional, and gave me attitude while I was trying to understand how my packages were stolen. Peter had to tell him to stop getting involved. Peter then said, "I assumed it was your boyfriend." That is NOT company policy. You do not get to assume anything. Authorization is not based on assumptions. If I never authorized someone on UPS, you do not release my packages to them. Period. I then spoke to Claudia Ayala, the manager on site, who was completely nonchalant, defensive, and uninterested in resolving the issue. She backed up her staff and said there was nothing they could do. She initially REFUSED to give me the names of who was working the night before until I told her I was filing a police report and escalating this to Staples corporate and UPS. Only then did she cooperate. I even pulled up the UPS website in front of her, which clearly outlines FOUR pickup options. Every single option requires government-issued ID and or authorized pickup status. NONE of those procedures were followed here. There was no urgency. No accountability. No validation. No professionalism. These were valuable packages, including company property. This was THEIR error and they treated it like an inconvenience. The bottom line: if you receive an email stating that your package has been dropped off at this location, PICK IT UP IMMEDIATELY. Do not wait. Do not trust them to hold it. They do not know how to follow company policy. This is negligent. This is careless. This is irresponsible. This is unprofessional. This is unacceptable. I have filed a UPS claim, I am filing a police report, and have escalated this to Staples corporate. Do not use this location for UPS pickup unless you are prepared for your packages to be handed to a stranger.

A shout out to Mario who assisted me in regards to recycling computer and printer…read more Mario was attentive, patient, professional, and extremely helpful. With customer service like he demonstrated, businesses should thrive. Thank you Mario!!

Staples isn't known to be the happiest establishment, but this one is horrible every time I visit…read more I keep coming back because of convenience of the location, but there's always such a long wait to do anything and usually there's no one to help. The employees take their time with their tasks which causes long wait times for the customers. There's normally no one to ring people up in the front either. James is always awesome, friendly, and helpful. Leah is fine as long as you don't need help outside of a quick scan but she really doesn't mind making customers wait. I've actually had to step in to help senior customers because Leah isn't willing to. Mind you, I'm just another customer waiting in line. They're very unhappy at this location and you can tell LOL

The sales staff was incredibly helpful. This might not be the cheapest furniture in town, but you…read moreget what you pay for and we found the most beautiful whiskey barrel chairs that went perfectly with our table and are super high quality! If you are looking for furniture that will last, this is THE place!

We purchased a Table and Chairs from them. The first Table and Chairs we bought was delivered in 4…read moremonths, it was the right color but the table was damaged. Barn took the table back. They exchanged it for a Table which was a Cherry Wood Color and matched nothing in room. They took table back and we waited another 8 months and the finally delivered yet another cherrywood Table. My cabinets were walnut. We called and spoke to Leon the Owner, who said we said Number 1 the damaged table was the Cherrywood color and what we ordered, it wasn't! The Table is Beautiful but not Walnut. We kept it because Leon said it was the best he could do. I recommend not Ever Buying anything that needs to be ordered and made. They are very ignorant when they mess up and it takes forever. We paid $ 4,000 for something that must be covered all the time.

Ursula was very patient helpful and pleasant need more like her…read moreI am not good with computer and she was very helpful

Went in this morning to buy some copy paper and was shocked by how expensive it was. The sales rep…read moretold me that the prices went up across the board, but I was skeptical. Sure enough, I checked Amazon, and it was $10 cheaper. I took the time to reach out to their corporate office, but all I got was an apology. I told them I would never shop there again, and they didn't seem to care. I guess they want to go out of business.

awesome and helpful people I had been going here for years,…read more And staff are very friendly and helpful

Great customer service. Cam was very professional and helpful…read more Il definitely be back Thanks UPS

I brought in my Brother printer which was not reading the ink that I had bought. It was official…read moreink from Amazon, but I kept getting an error message. Finally, I decided to take it in. They charged me $45 to look at it. When I got it back, they charged $95 for labor. What did they do? They ordered new ink, and wiped down the inside. Overall I paid $130+ for him to buy new ink, wipe down the back, and put it in. An honest local, repair business (I had one nearby when I lived in Woodland Hills), wouldn't bilk you for every penny. They'd tell you what the problem was, and do the right thing when charging for the actual labor/effort so that you'd want to go back. This business did the exact opposite. They also promised me an invoice which was never presented to me or sent to me. They knew exactly what they were doing, which is why it felt so awkward when I went to pick it up. I know times are tough. And they were never rude to me. But this is no way to run a business. I live nearby but I will never do business with them. I am a teacher, who immediately got an office job for the summer, lacking in time and money (operating hours are tough here too) and they were laughing their way to the bank with me. Literally. The guy laughed on the phone when I told him I'd come in to pick it up. They kept suggesting "send the old ink back" as if to suggest this could offset the EXTREMELY HIGH LABOR COSTS they were charging me. Again, not a way to treat customers (nor could I sent it back, it's literally open ink cartridges from weeks ago). Very dishonest. DO NOT go here.

Excellent service! Our Canon copier was showing error…read moreE00001-0004, and Nelson came out and fixed it within half an hour. He also cleaned the rollers and gave us helpful recommendations. We'll definitely use them again for any future printer needs.

This company is a scam! Rude people hang up on you when you call. There is no way to cancel your…read moreaccount. I really hope a class action attorney can see this to get it started. This scam company needs to be shut down!

I would leave a 0 star if I could. This company does not answer phone calls or emails. There is…read moreabsolutely no customer service and is basically a scam. They charge you $80 a month and bill it to your business Net 30 acccount and you can't get it taken off. You can't pay your bill, you can't log in to your account, you can't do anything. Absolutely horrible, unethical and illegal.