One of the first concepts that you learn in business school is caveat emptor, latin for "let the…read morebuyer beware". Long story short, I bought a computer online, which I thought was new as it was not listed otherwise. However, it was an older unused computer that had been souped up with more storage and memory. Pro tip: Do not buy a computer online. Go into a store, so you can ask questions. Not sure if this refurbished computer is the cause of the crack in security or something else. Have you ever accidentally viewed something online or clicked a link, only to receive that dreaded warning: "Your antivirus software has expired, and your computer is being loaded with viruses"? Really? Seriously? I checked my computer's antivirus system, and no viruses were detected. It was clearly a quintessential scam. Then came a loud screeching sound that made it seem as if my computer were about to blow up. The fake antivirus company even displayed a screen asking me to enter my credit card information. OMG...I knew it was a scam, but I could not figure out how to make the screen disappear. I tried using Ctrl+Alt+Delete to shut down the computer, but that did not work. The warning screen kept coming back, so I finally took my computer to Best Buy's Geek Squad. Fortunately, they cleared the error message by emptying my cache. It only took a few minutes, and everything was back to normal. I truly appreciated the Geek Squad's quick service. This cost of this service was covered through my service agreement.

I want to recognize Jack in the Microsoft and Apple department at Best Buy who was working on…read moreSunday, May 31, around 6:25 PM. He was amazing! Jack was very knowledgeable, friendly, and patient. He answered all of my questions, explained my options clearly, and made the whole experience easy and enjoyable. His customer service really stood out, and I truly appreciate all of his help. Best Buy is lucky to have employees like Jack. He deserves recognition--and maybe even a raise--for the great service he provides ! Thanks jack!

Laptop LCD screen went South, researched a replacement, found Parts-People, price was reasonable…read moreand ordered. Came quickly enough and was packaged superbly. They had an installation video that I followed and guess what? My frikkin' screen now works! Thanks Parts-People!

I "bricked" a Dell laptop when a BIOS update went bad causing the laptop to no longer boot up at…read moreall, just beeped an error code for a bad BIOS. Before the BIOS update, the laptop was in perfect working order passing ALL the Dell diagnostics & booted into a fresh install of Windows. I sent it to Parts-People for just a reflash, even if it was back to the original version A10. I figured they could revert back to A10 that was working. They re-flashed the BIOS to version A12 from another motherboard and everything was told it was booting and working in Windows. Then they retried to update the BIOS to A15 and got an error code for a bad CPU when done. Why is that when it was working perfectly before the update, you would think that A15 was a bad update and revert back to A12. I argued the point and told them I would have been happy with that but they insisted that I needed a new motherboard. My dumb ass let them replace the motherboard instead of arguing the point, which I should have done. They replaced the board and updated the BIOS to A15 with everything working fine and booting into Windows. It didn't stop there. When I got the laptop back, booted into Windows, I was shocked to see a 2 inch by 1/2 inch black spot on my screen! I have no idea how that got there but I was not happy. I called to dispute the issue & was told that it was there when they got it to boot up the first time. Their resolution was that I had to purchase the screen for about $60 and they would eat the shipping both ways and the labor to install it. That was it, I got pissed off and told them how I really felt about the service I got & hung up. This was my FIRST time and is my LAST time they will get ANY more repairs from me. I just will not update a BIOS on any system if it's working & testing fine.

Called on the phone to get an estimate first and they offered a great price to replace my iPhone…read morescreen and battery. The service was great and got done in a hour.

StarTechPC did an awesome job repairing my iphone. I highly recommend their staff for their…read moreprofessionalism and ability to get my iphone running and charging again! They did an excellent job and I recommend them for any work you need done!

In short they lied to me. Sadly, I did not keep the original email…read more I was told that if I cancel mid month that I could still get a full month of service and just revert back to the free version. The sales representative said that they are not into the business of stealing money. The Mxtoolbox T&C states that if you cancel your membership that you forfeit any remaining time (think of it as stealing). They bill 10-days prior to the end of the month (or so, forget the exact number, but around there), and any cancellation in that period yields an extra month (still sounds like stealing). I subscribed to the service and attempted to write to customer service and they were rude, cold, obnoxious, and refused to acknowledge or implement the original conversation, so I was forced to forfeit a partial month. As far as their service being all inclusive, they have about 98 or so DNS black list checks, but that is not all. DNS Goodies has others that they do not have. Oh yes, I sent in am email asking to cancel. I received a ticket acknowledgement, but then nothing happened, even after a couple business days. I could go on and on about the service itself, but you get the point. The free version is okay, but even that is questionable. Anyone who has a mail server should know their own status. There is no secret to mail server security. I would not mind them contacting me back and offering my money back, but companies that steal have no intention of giving it back. Caveat: Legally, they did not do anything wrong or different than what was spelled out in their T&C. They did do something wrong with respect to what I was told via email. This company is not customer focused, just their own pocket book. I call it like I see it. They stole, plain and simple, but my definition.

MX Toolbox free tools are great - but think twice before upgrading to their paid plans…read more Like many other software vendors - they make an offer of a risk-free one-month trial. However, they don't actually refund your money if you cancel before 30 days. Here is my example: I signed up for their delivery center option on November 10, 2018 and was promptly billed $99. I used the service for 2 days, realized the paid features were overkill for my needs, so called to cancel November 12 (two days after signup.) They acknowledged my cancellation by email but never credited back my account for the $99. On December 15 I emailed, Their response to my email was "Sorry, we can't process that sort of thing by email. Either call or create a support ticket." Unfortunately, the support ticket option is available only for active subscribers. On December 17th I called their toll-free line. Matt said: ("getting a refund would require managers approval and it's not a certain thing.") No sign of any refund as-yet, no confirmation from the company following the call of what to expect on refund. Attached is an image from their website taken December 2018 in which they describe their "risk-free" offer. https://postimg.cc/mhgzm197 In summary -- Be aware that their free trial is not like how most other software vendors manage their trial promotions. Despite representing it as "risk-free", once you signup you are out $99 even if you cancel within 2 days (as I did.)

So far so great! I saw these guys' ad in CG Society and thought they sounded cool. Then, as a…read moreresult of my workstation's untimely death, I decided to give them a call. I worked with Joe to build a custom machine tailored to my individual workflow and programs usage. He asked thoughtful and specific questions that lead to me purchasing the APEXX S3 model. I was also excited to find out that the main office is here in Austin, so I saved on shipping by scheduling to pick up my new best friend when I get the call saying it's ready. I can't wait to put this workhorse to the test!

I have been working with my new apexx 2 from Boxx now for almost a year. My opinion, save your…read moremoney. twice the cost of our dell bought at same time and actually slower. I sent it in once for a fan repair which did not improve much. I now have now adjusted bios for higher speed fan all the time(per their recommendation). Half way thru day I have to reboot as it bogs down badly. Fan is very load as it is on front of machine facing you while working. I am an architect and run Autocadd, outlook and occasionally Sketchup. If it didnt take so long to install autocadd etc and setup software I would replace it. Also my IT reviewed it and said they didnt even overclock it. Which he said would be a bad idea anyway so I never bothered.

The Apple Retail Store is always about customer experience, and principally getting customers to…read morethe right place and talking with the right agents. I also like that it is their design that customers are never separated from employees by a counter. You are always side by side, making the interaction personal by eliminating barriers. It's a subtle thing, but once you notice it and compare to other places, you can't unsee it. Furthermore, no one handling a customer disappears and goes in back, leaving the customer to stand there alone waiting. It's always a third person bringing a product out from in back to the two of you. Another subtle but important touch. My event today was picking up an ordered iMac (I had a QR code in my Apple Wallet), handing in my older iMac for a trade-in, and getting the Genius Bar (another QR code) to handle the free data transfer. The agent just inside opened the door for me, scanned my QRs, sent me and my old iMac to a back table, where someone else was expecting me. My new one was brought out, the condition of my trade-in was verified, zip-zap-done, and I'm directed to a middle table, where a Genius comes to greet me, generates a work order (another QR code I have now) for the data transfer and lets me know they'll reach out when it's done. My ONLY complaint about the Domain store is common to a lot of Domain stores. If you have anything heavy, there is literally no temporary parking out front to load. There's lots of free parking garages around, but now it's a bit of a hoof.

I showed up early for my 7:15 Vision demo and ended up waiting until around 7:25-7:30 without…read moreanyone checking in with us. Eventually, a manager named Dallas came over and asked if we had been helped. He did try to find someone to assist us, but it was frustrating seeing several employees nearby who didn't appear to be helping customers. As a longtime Apple customer who owns multiple Apple products, I was genuinely excited to try the Vision and was absolutely open to purchasing one. The employees had no way of knowing whether I was just there to try it or was a potential buyer, and that's what bothered me most. What if Apple just lost a sale simply because no one seemed interested in helping? I'm still interested in the product, but the experience was disappointing and definitely not the level of customer service I've come to expect from Apple.

Once again, Frankenstein Computers has done an excellent job for our church! I took a 3-year-old…read moreDell OptiPlex 5000 SFF desktop computer in for repairs on March 2. John Cloud diagnosed a failed memory stick (oh no! they cost so much now!). I supplied an "extra" memory stick from one of the other computers at our church and John continued the repair diagnosing and fixing some particularly nasty software errors that had resulted from the initial hardware failure. All of our installed software now works reliably again! Great job! The machine was back in service on March 5 for a very reasonable repair cost! We will continue to use Frankenstein Computers for all of the repairs that are too complicated for us locally. Neil Howard Cedar Park First United Methodist church

Very kind and knowledgeable staff, so grateful to have found this place. They worked with me on my…read morelimited budget to repair my computer, and also offered to do the extended cosmetic repairs at a later date with no additional labor cost. Thank you so much again