A friend recommended this place and they did a great job with binding my dissertation, I really love the embossing detail on the cover with the UT logo and thesis information. I did take off 1 star because there was some minor scuffing on the back cover, but otherwise it was a good experience. read more

I really hate writing a bad review about a local business, but after leaving in tears this afternoon I feel it is important. About 11:00 AM, I spoke to a man at Jenn's over the phone and was quoted a price for copying and binding a report. I emailed the document and was told it would be ready by 1:00. When I arrived about 1:20, the employees (not the employee on the phone earlier) did not have the order ready or in process, though they did find my email. As they started the order, I asked about the pricing because I was already concerned about the order not even being in queue. I was told the total would be a price about 50% higher than what was quoted on the phone. At this point, I objected, stating exactly what I was quoted on the phone earlier. Things turned way south. I was rudely told they did not offer services at that price, that I had NOT been quoted the service at that price and I would not be receiving 'a discount'. It was in no uncertain terms implied that I was lying and trying to cheat the employees out of their services. As I was in a serious hurry to get my reports turned in and had been expecting a finished product when I walked in the door, I paid (again, almost 50% more than quoted). The reports were bound correctly and quickly, and I wish the customer service would match the quality of product they produced. read more

Jenn's is always hit or miss. Why, you might ask? Well, customer service was always dependent on who you were dealing with. I've had wonderful experiences where they were generous and would comp me a few copies to be nice. (Without request.) I've had terrible experiences where they quoted me a price for a job and then once ready to pay for said job the price was no longer valid. They made a mistake and demanded that I pay the price for their mistake. Heh. No. The print and binding work was ok, not great. In the end, you get what you pay for. Sometimes you get a little more, sometimes a little less. read more

I think I might have helped pay for Jenn's kids' college education, I spent so much money having copies made here. Conveniently located across the street from the Communications building, they would even stay open late the night before critiques (I was an advertising major) if we called and asked. Like most things in Austin, you usually get better service from places that are locally owned. They are always pretty patient and won't make you pay for a bad copy, even when it's probably your fault. Service is obviously a million times better than any Kinkos, but unfortunately they're not open 24 hours. read more

If you talk with Jenn, you will be well taken care of. She has been saving my tail end with quick and accurate turn-around since fall of 2009. I send in big, complicated printing and binding orders twice a year for work, and Jenn has become my go-to printer. I would highly recommend giving Jenn a call if you are in a bind (no pun intended). :) EDIT: I never use their online order form, but I always call and talk to Jenn, and then follow up with an email detailing my order. read more

This cute family owned place is the BEST !!!...I have been going to the guadalupe store for atleast 6-7 years...I am a Realtor and if my computer fails or I need flyers printed - these guys just do it and ask no questions...be nice to them...they are busy but absolutely worth your time. J =) read more

I use a lot of printing services around town for work and have sampled various vendors around Austin for five years. The north location of Jenn's has become my go-to for anything that isn't huge and fancy (e.g., multicomponent, expensive orders requiring offset printers with huge capacity and a dedicated account rep.) I use Jenn's for most of my invitations, postcards, brochures, and color copies. They do good work and are always helpful. They make good suggestions about the best way to print my pieces. At this point, they remember me. Their prices and service are miles better than Kinkos, and, quite unlike Kinkos, I always leave with a smile on my face (and sometimes with a $0.50 diet coke in my hand). Jenn's will deliver to my office, which is even better. The bulk of their business appears to come from course packets, and their online order form seems to be geared accordingly. If you are doing some other type of job, I suggest calling or emailing instead. read more

Jenn is so helpful and friendly! She makes course packets so easy to do - they scan the articles/books and obtain copyright info for you (a professor's dream!). The prices are very competitive and work is done very quickly. I've also had my dissertation and thesis binded here and it looks great. I cannot say enough about how helpful they have been every time I've worked with them. They are also very friendly. I'm surprised people have had negative experiences - I've been using Jenn's for years and keep going back because I have no complaints about service, quality, or pricing. read more

I came in to get a color copy blown up. The girl working barely looked up when I came in, couldn't answer basic questions about types of paper, and then she tried eight times to make my copy and concluded that "it wasn't possible because of the color brown" I had printed part of the text in. THEN, she proceeded to STILL CHARGE ME for the copies she'd unsuccessfully made! I wanted to go to some place local, but Kinko's did this for me for $5 in 5 minutes. read more

I've never had a business call me a liar, which the business owners implicitly did multiple times. When I called to explain that I had only been given one volume of a two volume set, they insisted that it was impossible. People make mistakes; it is possible to only give me one book. I don't appreciate being treated like a liar. read more

There was a typo on one page of my dissertation which caused them to misspelled the title on my dissertation which cost $150 to print and bind. There were three pages with the title and instead of using the first page, which was the one I checked, they used the second. While it was a typo on my part there two other pages that could have been used to double check. In order to fix this it would cost another $75 to fix. I was very disappointed that after charging me t$150 they were not able to confirm the title with one of the others. read more

A very frustrating experience. Website is circa 1995. Color printing is over priced compared to other companies. Staff is friendly but unqualified. read more

The online services are a bit confusing, so I went in the store and it was super helpful! The sales associate was very knowledgable and gave me plenty of options for printing my poster. She was also really friendly! Highly recommend to any college student looking to print conveniently. read more

For anything beyond basic copies, Jenn's is incompetent and overcharges. They take advantage of students because they're one of the only print shops near campus. Portfolio students if at all possible go elsewhere. read more

my fiance and i were in a spot and needed some wedding invitations and rsvp postcards printed asap. we had about 100 printed at the south location on guadalupe. i don't remember the gentleman's name behind the counter, but he was extremely helpful and did everything we asked with a smile. it was also surprisingly cheap. i did not have the files with me, but he let me access my webmail and download the files to their pc. a few days later we realized that we needed a few more printed. we went to the south location but they were closed. i was so happy with our previous visit that i did not want to spend my money anywhere else. luckily the north guadalupe office was open. different person behind the counter this time [i think it was actually Jenn!], but the service and attention to detail we received was even better than our previous visit (i didn't think that was possible). we even spilled a coke all over the counter [and all over Jenn], but the smiles and exemplary service remained. Compare: We went to the Paper Place by central market and were quoted .75 each...that they couldn't print for 3 days for some reason (even though there were 4 employees there doing what seemed to be absolutely nothing) At Jenn's our copies were less than .30 each and they printed them while we waited (it took all of 20 minutes) I will never have anything printed without first visiting Jenn on guadalupe read more

the manager on the southern location (on the drag) was really rude to me and told me to 'piss off' after I asked for his help. I asked if he had moving boxes/bubble wrap, to which he replied no, so I asked if he knew where I could get some. He told me the name of some store unclearly so I asked where it was. He told me to look it up on the net, so I asked him to spell the name since I didn't hear him. He told me to piss off and hung up on me. When I called back I asked for the manager and he said that he was the manager. Apparently he is Jenn's husband (who manages the north side store). What jerks. read more

My experience couldn't have been better. I submitted an online order for a course packet, expecting a slow turnaround since it was a busy season. I called about 24 hours later and learned that it would be ready for students to pick up later that afternoon. The final product was excellent and got all the details exactly right. read more