We have a birthday party in this location and, while my child had tons of fun, I as a parent, will not return with him.
Let me start by saying that the birthday party was $300 plus taxes, not so affordable per say. The deposit is $100 at booking at you will pay the remining the day of the party, a grand total of $324. Upon booking I receive an email stating my party was reserved and all. I didn't hear a word until I decided to email them back asking for a confirmation emails and other details. A day prior to the party I received a phone call stating the following:
1. My party reservation was received and we are good to go
2. Kids needed to sign a waiver and bring socks (they are $2 if you don't bring any btw)
3. What type of Domino's pizza I wanted (I am not a fan of Dominos)
4. Drinks to choose from either water, soda or Gatorade.
5. Lastly, a phony apology saying "we are sorry but we must tell you, you need to be here 15 minutes prior the party. The arena experience starts running from the time the party starts, example: 2pm to 4pm, so from the 2pm start- 70 minutes later the gun battle will be over."
This is ridiculous, who in the world arrives to a party 15 minutes prior to start? We are talking about children, and busy adults taking time off on a weekend to drive their kid across town to celebrate a birthday. I didn't think much of this, so I carry on with my usual night.
The day of the party!
We arrived 15-minutes earlier, and I couldn't find an attendant to provide any check in information or a brief laying of what's supposed to happen. I had to begin asking people that we were here for a party and what should we do. Some of the workers on this location have no clue how to properly reply when asked a question.
My child had appointed a cart, a dirty cart to place the cake and ice cream on top, and on the bottom, shelve, the shoes and present should be placed. The cart at least had a name tag, sitting by the front desk area and near the front entry, anyone could easily pick a gift box and walk away.
As usual guests arrived within 15 minutes of the party starting, so get this, the time on the area, was already running as well. By the time, they all got settle and done, 35 minutes had pass, to include the safety briefing and allowing each child to pick a lousy nerf gun. The selection is so poor, please bring your own, or you will be highly disappointed or pay out of pocket for an UPGRADE, who pays for an upgrade at a birthday party? Really? That's another downside to this "experience". My child and friends only got to play 40 minutes in the area, 40 minutes!!!!!!!!- even though the package stated 70 minutes (misleading!!!). And, they did not play as a party, they were grouped in like chickens in a coop and played against other kids, kids we did not know, kids who were rude and spoke bad words, and were plain vulgar. Did I pay for my child to share the arena with another party and their guests? But wait that's not all, there is also limited sitting area for us, parents, so what are we supposed to do? Stand on my feet and watch my kid play for a whole hour? The accommodations for guests not playing (adults) is limited to none. We left, took a small walk in the shopping plaza and returned, never have I left my child's birthday party, but my guests weren't too happy either.
Playing ended, everyone ate pizza, cake, ice cream, and enjoyed. We took pictures. At the very end, we were given tokens to play on the arcaded games. There are if I remember correctly 6 or 7 arcade games. Kids had to take turns to play, I never seen such a thing. This place is so small, and is all blue, the walls are blue, I think also the carpet? What that hell? Do something with that décor setup.
When it was time to check out, I was walked to the front door and asked about my payment which a provided, and then if I wanted to give them a TIP, a TIP for what? I just paid $324, I would think the services I paid for included an attendant for the party, so why should I tip for a job you are getting paid to do? I didn't like the way I was asked to give a tip, usually I just sign the receipt and decide what to include in there.
This party was not worth in my opinion $324, no way! We had so much fun a Main Event, D&B and Chucky-Cheese for god sake. I am glad my son liked when I asked if he wanted to return, he said no, am good. Let's go to D&B next. There is so much improvement that can be done with this business, but I will take my earnings somewhere else read more