Sonny at Dan's Pro Lock rekeyed our home (Austin, TX area) and installed a few new locks I had purchased. Everything turned out great and service was excellent! I highly recommend Dan's and Sonny! read more

This is for California. My home warranty company contracted with Smartlock US (Dan's Pro-Lock) and I had a frustrating time trying to schedule an appointment. This was through text and they had very limited availability and flexibility in my area. I requested Wednesday and Friday afternoons, but they gave me Friday 10am-2pm as an option. I asked for another option (since I am at work in the morning) and they gave me a Friday 1-5PM option for the following week. I asked if it can be Friday 2-5PM because I work across the bridge in the morning, and wouldn't be sure I could get home by 1PM but could make it by 2PM. They said no, then offered me a Monday time even though I work all day Monday. I gave them several days and times of when I would be free (4 days!!) and asked if they can do this within a few weeks (asked July 15) and they said they have no availability until August!! They said they can only offer spots in routes that go through my town, they are not available any given day as they have different routes in different parts of the Bay Area, and they only use a 4 hour window. Last shot I asked again if Friday 1-5PM can be made into Friday 2-5PM so I can make sure I am home on time. They said no. WHY do they need a FOUR hour window of availability? Why can't three hours be enough? I highly doubt it takes 3 hours to perform my service request. I was so frustrated by their lack of availability and flexibility, I canceled the request. I was also frustrated I had to pay upfront a $95 service fee to my home warranty company and that they only contracted with this locksmith, I called and demanded a refund and cancellation of this service. Honestly would probably have better luck getting a local locksmith to help you out, I find local companies are more caring about helping out people in their community. read more

**** EDIT:**** To clarify, the technician who came to my home was Marcis Perez, not the owner. The service was done under Dan's Pro-Lock / Realty Rekey, CA Locksmith License # LCO-5674. My review is about the technician who showed up and the experience I had.**** The technician who arrived was wearing a Border Patrol hat, a tactical-style vest, and dressed in tactical-style colors. I asked what his hat said and whether it was Border Patrol. He confirmed that it did say Border Patrol and stated that he is not affiliated with Border Patrol. Dan's appearance and messaging made me uncomfortable in a home service setting. Had I noticed this before the service began, I would have declined the service and requested a different vendor through Fidelity Home Warranty. Homeowners should be able to make informed choices about who enters their home. Afterward, I reviewed the Yelp page and realized the technician was the owner, Dan. I will also be notifying Fidelity Home Warranty so they are aware of the vendors they are sending into customers' homes. read more

Dan's Pro-Lock - confirmation and text messages with the technician, completed under Dan's Pro-Lock / Realty Rekey license LCO-5674 - Keys & Locksmiths Near Me

We hired a technician named Bryan. Very rude person - they took our original keys with them and when I called to get it back - they were very rude and refused to return my original keys. Very bad service! read more

Technician Mike charged an extra $30 because our lock had a keypad on it which did not affect the rekeying at all. All it took was for ME to lift the cover for him and show him the two screws he just needed to unscrew, and he charged me the $30 for "extra labor". Then when he screwed the lock back on, it was uncentered. Can't say about other technicians, but Mike from Dan's pro lock will use any excuse to squeeze more money out of you. I called customer service about this but they were unhelpful. Poor experience overall. read more

Dan's pro lock is a poor excuse for a professional locksmith. They didn't guarantee their work. In fact I am still lock out of my home after a representative name Jaron re keyed my locksmith. We informed him that the keys didn't work immediately before he left. When he tried to test all the keys, it was not working for him. He told us to keep trying and it should work after 3 or 4 times. It has been two weeks since. He re-keyed my house on June 27, 2026. We have been trying to call Dan's pro lock for the past week and they have been non-resposive. I had left over 15 messages 1-888-576-6296. All i get is a AI computer answer mechine. I explained that we have been lock out of our house since June 28, 2026. They are liars about making sure they take pictures and guarantee their work. They do not respond to emergencies situation. I live in San Leandro California who been lock out of my house since the day Dan's pro lock perform the damage to my home. They need to be sued for what they did to me in my new home. read more

I submitted a service request through AHS and the guy came within the time window. He rekeyed the lock in less than 5 min. No sales pitch or upsell. He got the job done and on his merry way. read more

IDK why this company still exists. Home warranty dispatched hem to me. They are extremely inflexible, they are only available 1 day a week and only in the middle of the week midday and they don't know when they will be available again. So I booked the only day they are available. They can't give me a specific time, just a 4h window. I told them please call me ahead of time so I can leave work and meet you there. They called stated they are 26mins away, my GPS stated I'm 28mins away. 2mins before I arrived, I received a text that the work is done please leave a review. I called them back when I arrived, they stated they won't wait and they can't come back even they only left 2 mins ago. They never communicated with me that they won't wait not even a couple minutes, even tho I told them many times I need to come from work. If they explained this policy, I won't book it. When I called they stated they will only re-schedule if I pay a fee. Basically they don't want to work the home warranty work, they want to charge you and the home warranty company both. They just wasted my time and my gas. This is the biggest scam company ever. Avoid with all cost. read more

Dan's Pro-Lock changed both my houses entrance doors locks, which involved changing the door handle lock and the bolt lock, for a total of $95 for the four locks. His service, timeliness was excellent, and his pricing was considerably less than two other bids I got. I highly recommend him. read more

Dan's Pro-Lock rekeyed our house via a claim with American Home Shield (AMS). BTW...AMS is a terrible, money hungry company...don't do business with them! Anyway, the technician was super fast and did quality work. Nothing but great things to say about Dan's Pro-Lock. Recommended. read more

Trash company. the guy hung up on me when I confronted him about somethign I was charged for that they didn't do. Dishonest.

Great service. Dan was very friendly and professional. He was very good at his job and in fulfilling my requests. I totally recommend him!

AVOID LOS ANGELES TEAM AT ALL COST! Unprofessional and Unreliable - Request a Different Vendor. This company was assigned to me through my home warranty for a standard lock rekeying service. I was given a 1-4 PM appointment window, but the technician didn't show up until 4:30. I had taken time off work and waited all afternoon, so I was understandably frustrated. When I expressed this, he brushed it off and said the job would go quickly -- yet it still took over two hours to complete six locks. Throughout the visit, the technician was rude, dismissive, and clearly in a rush. His demeanor was unprofessional, and the quality of the work reflected that. Within a week, one of the locks began malfunctioning. I reached out, assuming they would stand behind their work, but was told there was no warranty and never responded again. Overall, this was an incredibly disappointing experience from start to finish. If you're assigned this company through your home warranty, I strongly recommend asking for a different provider. Poor service, zero accountability, and no pride in their work! read more

Avoid if you're in LA. Lock techs, customer service agents, communication--it's all terrible. If you're working through a home warranty, request a different provider. I've met more responsive and competent toddlers. read more

Scam Service, ordered through my home warranty, tried to charge exta cash when they arrived.

Closed on a home and got American home shield as a part of the deal. They recommended this company to rekey our locks for just the 100 dollar service fee. I called June 29 to try and set up an appointment and was told they would contact me later. The warranty company said I would be contacted within a working day or so. I didn't hear back so called at the end of the next day. Which was Friday. The lady said Jason would be in contact soon. Left a message on Sunday. Called Monday July 3rd. The guy said Jason would contact us today. I called the warranty company and found they scheduled me on Sunday between 9and noon and NEVER called me to make an appointment or contact me and had already basically said my call was complete w no work being done. I called and was on hold w the warranty company about an hour. I never received a clear answer. I am hoping o get my hundred back from them. Cannot recommend Dan. May hire another company if we cannot install ourselves. Very disappointed in the service. They also go by realty rekey I believe. I truly wasted much time effort and possibly money w this company. read more

I had some locks that needed re-keying and my home warranty service was really keen on recommending Dan's Pro-Lock to do the job. After an initial consult with whom I presume was Dan and then scheduling through Tiffany, I was finally able to get Justin, who was the technician to perform the service. They were very quick to respond to calls / messages, which is a huge plus. Scheduling something was difficult, seeing as they didn't have availability for nearly two weeks. Being busy is usually a good sign, but it's also not the most convenient for folks who aren't as flexible (or patient) with their time. To make matters more complicated, my technician was a little later than the scheduled window. However, Justin made up for lost time. He was quick with getting things going and was happy to explain everything. A little bit of drilling, screwing and testing, he was finished in a matter of minutes when it came to each lock. It all worked well, which was super nice. Price wise, it was a few hundred dollars for several locks. This isn't surprising per se, but it might present a sticker shock for anyone who isn't expecting it. They were able to take payment on site and were good about ensuring I had an invoice to reference right away. I'd consider Dan's again in a pinch and will be mindful of the time. read more

Been having lots of thumbtack wins lately! Summary: reponsive, courteous, reliable, good value The deets: Technician named Dan showed up. They did everything right from beginning to end. - available on weekends - responsive scheduling - communicative prior to visit - heads up the day before and the hour before, constant update on ETA, app lets you track where they are - transparent quote (heads up for price of parts before doing work) - reasonable price (another dude tried to charge 2x as much) - good work and FAST - gave pointers on maintenance - accepts credit card (but don't be like me, get some cash and show them some love) - invoice auto emailed to you The work: SF area. Relatively minor. Replace a stuck latch. Reposition strike plate. Onto the tips: - if you want accurate pricing, send 'em pics, do some research on YouTube, do what you gotta do to get diagnosis upfront - if this is your first locksmith, regardless of glowing reviews, lissen to grandpa kids, get 3 quotes WIN read more

Dan's Pro-Lock - Keys & Locksmiths Near Me

Bryan from Dan's Pro Lock (SF Bay Area) was great. Home warranty requests are always funky at best, but Bryan showed up in the appointment window and re-keyed four doors in under an hour. read more

I didn't get a chance to review through Fidelity Home Warranty so reviewing here. We asked to rekey one door through the warranty and the team was able to find someone (Mike) that could come in a couple days before July 4. They were busy but fit us in. There was constant communication and Mike came during the promised time range. He was patient and took time as our door was not as easy as he thought as it had an August lock from the previous owner on it and missing a screw. Mike was very energetic and explained everything he was doing and was able to find a screw so that the August lock doesn't shift around. He oiled the lock as well so turning it is now silky smooth! I also last minute asked him to rekey our mailbox which was outside of our warranty. He explained why our old keys worked so badly and it wasn't the lock's issue. He had a stash of new locks to try out and again it proved to be more difficult than he thought. The new lock is now smooth, not perfect but for a last minute request, he made it happen. read more

My home warranty company selected this place for us. Our move coincided with the Memorial Day weekend so it was a bit of a wait to get a locksmith before the weekend started but they scheduled us for right after the holiday and kept us updated of the appointment and their arrival which we appreciated as we had so many things going on with our move. We had a lot of doors and locks to be rekeyed and Rodrigo was patient, nice, professional and friendly. Dan's Pro Lock text reminders were great but there seem to be some confusion as I was getting texts from Realty Rekey stating our appointment had not been scheduled with Dan's Pro Lock but we just ignored those and was glad that everything worked out as it should. They accepted Zelle payment too which made it easier for payment transactions for us. read more

Jason, the technician, called me when he was on his way to my house. He was on time and was very polite and friendly. He walked me through what he was going to do. He was very professional. Thank you for the excellent service! read more

We needed our locks rekeyed. Brandon was dispatched to us from our home warranty coverage. He did a fantastic job. He was punctual, methodical about his approach to solve locks that we didn't have keys for. He was clean about his work to wear booties over his shoes whenever he stepped indoors which is important because we try to keep clean floors for our toddlers. He went above and beyond to correct any locks that were installed upside down. Upside down locks are just annoying and I'm relieved he fixed it without even asking. We will definitely use Dan's Pro-Lock for our future needs and I would definitely recommend them. read more

Jaron came to rekey our house, which was great, but when we asked him to take a look at possibly picking a garage door lock, he initiated to drill through the keyhole and couldn't do it in the moment. I was physically with him and watched him do the drilling. We asked for him to come out again and finish the job, and I have been communicating with them for 3 weeks to get it done. All of this information is in the dispatcher text messages. See photos. He even came out once more and gave my spouse a quote to "finish" the job because when he initially drilled through it, he didn't tell us how much it would cost. He then told us we needed to get new locks for the replacement. The 3rd time, dispatcher sends a messages he's on the way. The tracker showed him a corner from my house stuck there for 3 hours. Jaron never showed up, and I wasted 3 hours of work waiting for him. When I called to complain, they said oh, the "manager" was going to refer you to a garage door company. When I asked who would pay for the damages, they were silent and now claim they didn't do it. When they realized their mistake, they bailed. Now Dan is involved. Instead of fixing the problem and trying to find a solution with the client, they called us liars and denied that they initiated that. I have documentation of everything that happened, messages and photos. I'm even tempted at this stage to pull security footage and legally file a claim. These guys may be great at rekeying but they DID DAMAGE my door and claimed they didn't do it. This is shady and dishonest!! Dan's Pro-lock and all his other names, SmartLock United States, Realty Rekey are shady and dishonest. I DO NOT recommend them. If they make a mistake or damage your doors, they WILL CLAIM THEY NEVER DID IT and you'll be screwed because Dan and his guys don't want to own up to their mistake or help pay for damages or fixing it up. Beware and find someone else. The risk is not worth it. They literally messed up my garage door. I would give zero stars at this point. This could have been a 5 star rating had he not worked on something he wasn't qualified to do in the first place. read more

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Went above and beyond! Jason and Jose were great to work with, both professional, knowledgeable and friendly! Similar to others, I found this company thru First American home warranty. They accommodated my rekey on Sunday and threw in a couple of extra keys all at no extra charge even though I told them I was happy to pay. It took an hour to rekey 6 locks. I'd definitely use again when the need arises. read more

super service!! professional & punctual! Tony was great! great service always appreciated read more

such a terrible experience! I wish I could give a negative score here. they missed my appointment without giving any explanation. They only work on Monday- Fri 8am - 2 pm, meaning you have to take at least half a day off if you are doing a 9-5 job. Anyways I took a day off waited at home but no one showed up. No one gave me an explanation or apology. Their staff have very bad attitude. when i called them again they even didn't admit this appointment. This is my worst experience ever read more

Dan is the best. Great communication in setting up appointments, quality workmanship and just an all-around good guy!

We were scheduled for a rekey appointment through our home warranty company. The technician arrived, introduced himself, and then immediately told me that I would have to pay and additional $35. I asked why since I had already paid the $90 deductible. He said it was because one of the locks also had a keypad so it was more complicated. I agreed to the charge, and asked if he had any advice as to how I could reprogram the keypad. I already knew he couldn't actually do it, but thought he might be able to simply give me some guidance on where to start. His response was, "go to you tube". He then began working on the locks and complaining about how difficult they were to remove. He was obviously annoyed and voiced it repeatedly. In the process of removing the front door lock by force, it dropped on our brand new laminate floor and chipped it. He said it was because it was because the lock was hard to remove which was again, "very annoying". I mentioned that it might have been a good idea to protect the floor if it was hard to remove. As he was leaving and still talking about how annoying the locks were, I mentioned that it's also pretty annoying to have a brand new, expensive floor damaged. In the end, he did offer to waive the $35 extra charge to go towards repairing the floor, and to let him know if the cost was more. Our 4 locks were rekeyed and we received 4 new keys. Only 3 of the keys work, but I don't want to pursue anything further with this company. read more

I really wanted to give Dan's Pro-Lock/Realty Rekey/SmartLock (all the same company) a good review. Obviously the security of our home is important. Unfortunately, we had a terrible experience with this company. The locksmith messed up in two ways. On the front door, he re-Keyed it in a way that requires a LOT of strength to unlock it. I always am afraid I will break the key inside the lock because it's so stuck. On another door, he reinstalled the handle with a big gap. In the shuffle of moving in I didn't notice either things right away. When I called later about fixing them, they said I was past the warranty window and I'd have to hire them again at full price. That's extremely extremely frustrating since this was obviously a mistake he made, not something that broke over time. Especially frustrating because their slogan of "our goal is to give you 5 star service" is clearly bs. Be warned - check their service asap and call right away with any problems! read more

Our home warranty includes a rekey service (up to 6 keys) and send someone from this company. But when the guy came, he told me he can only rekey the front door, the rest of the doorknobs are too old for him to rekey. He offered to sell me three doorknobs for $170 (he said $85 for one and he's throwing the third one for free), which is insane. When I asked him if I could go to a store and buy some myself(about $10 each for the ones his selling), he declined and told me he has somewhere else to be afterwards. He basically gave me two options: either get only one door rekeyed or buy the overpriced doorknobs from him. Since we wanted our side door and front door to share the same key I had to say yes. I feel so scammed. read more

Dan's Pro-Lock - Invoice for doorknobs - Keys & Locksmiths Near Me

Locksmith came in time frame that was promised and gave updates when to expect him. Able to do the work efficiently and without problems read more

Just purchased our new home and had Dan's Pro-Lock rekey our locks. Alfred the technician who provided the service was very courteous and professional! I appreciated the time he took to explain the process and what I could expect from the service he was providing! I would certainly recommend Dan's Pro-Lock! read more

Unfortunately, after an initial good experience, I now have to update my review a 1 star review. I have American Home Shield home warranty for my newly purchased home. My warranty offered a complimentary re-key service for my new home, and I thought "sure why not, it's free," and this was provided by Realty Rekey/Dan's Pro-Lock. I had the complimentary service performed on 3/4/2023, and all was fine. Two weeks later, my lock jammed. Mind you prior to having my home re-keyed, my lock was working perfectly fine. So mistake #1: Instead of asking American Home Shield to get someone to come back out and fix my faulty lock, I reach out directly to Realty Rekey/Dan's Pro-Lock. They tell me they can't get anyone to come fix my lock for about two weeks. They DON'T say this will cost a dime. I figured this would be free, since I assume any respectable company would cover this type of issue under a warranty-type of deal. So the new locksmith comes and fixes the jammed lock 3/30. He doesn't change the lock, he just says something about "the weather" causing issues with the lock, and somehow un-jams it, and leaves. Fine, we're all happy that finally the lock works again. Come April 4th, and I now get a bill for 45$ for this service, which I WAS NOT INFORMED IN ANY WAY PRIOR TO THE SERVICE that I would be charged. Had I been informed that there would be a fee, I would have reached out to American Home Shield, or I would have figured out another solution to this situation. I email the company at dispatch.realtyrekey@gmail.com but no reply. I call them, and the poor customer service guy sounds like he has no idea how to help me, even though he understands the situation; he is powerless, and unfortunately was just a waste of time venting to him since at the end of the conversation, the end result was "the charge will stand." So in summary: This "complimentary" service via my warranty service ended up costing me 45$, and now I'm just waiting for this lock that was installed to fail me again because of "weather issues." The issue for me isn't even about the 45$, it's that I feel I was cheated/conned by this company, and the only available customer service couldn't figure out how to help me. End of rant. read more

I have the best experience with Luis Chavez from Pro-Lock! He was so knowledgeable and fast! I moved to a condo with a "high security " lock that my handyman couldn't replace. He had me send pics to him the night before so he knew what to bring and he had it done in 20 min! I will use him again for sure! read more

Great communication and service! Extremely polite and professional. Will use again if locksmith services are needed!

Although the independent contractor that was sent out did rekey six locks and provided one copy of the key per lock, Dan's Pro-Lock did not honor the language in my contract with Fidelity National Home Warranty, who they are a service provider through, which states that I am entitled to receive "Re-key of up to six functional keyholes (including deadbolts) and four copies of the new key." I have attempted to resolve this on at least three separate occassions with both Fidelity National Home Warranty, who validated my demands for their contractor to fulfill the language in my contract, and Dan's Pro-Lock, which refuses to do the work as it is contractually stated through Fidelity National Home Warranty. Instead, they tried selling me additional keys, beyond the 4 total that they claim the contract covers (that is not what the contract says), for $5 each. After weeks of inaction, warning other customers about this experience will hopefully allow them to find a different service provider that will honor their contracts. read more

Dan's Pro-Lock - Fidelity National Home Warranty contract for a single-family dwelling describing the scope of work of any "Re-key" claims - Keys & Locksmiths Near Me

I was given a window of arrival from 7 am- 11 am and rolled my eyes because I knew my entire day was going to be spent waiting. Boy, was I wrong. At 6:45 I received a text that the locksmith was on his way and he arrived promptly at about 10 minutes after 7. He was extremely knowledgeable and efficient. He changed 6 locks in under an hour and I was left a satisfied customer. read more

I got this rekey through the warranty. Michael was extremely customer oriented and fulfilled all our requests, answered all our questions, and successfully completed the rekey without issue. Highly recommend read more

Was told by First American Home Owners insurance that this is the company they use. We called for service on our locks (brand new home) and the tech Jason said he rekeyed them, and then left. We were left with broken door locks. The key just spun around in the key holder never catching to unlock the doors. He broke both locks. If your warranty company tells you to use them, don't. You'll be left with a home that you cannot lock. Further calls and text messages, the operator said, "it's probably your fault, you broke a key off in the door." We obviously did not and zero calls have been made to fix the problem. read more

Dan's Pro-Lock - Locks we have, tech had zero knowledge on how to rekey. - Keys & Locksmiths Near Me