STAY AWAY!! I've been going to DAN'S AUTO for almost 10 yrs I've NEVER had an issue he (DAN the owner) didn't rectify. However, I recently took my car in for an oil leak. Dan called me & told me it needed an oil change, back brakes & a tune up-I paid him over $500.00. Not even two months later I had to take my car in again because I continued to smell oil, I seen oil on the ground near my car when returning to it & NOW my check engine light came on for a moment & then went off. When I arrived at DAN"S AUTO REPAIR, Dan the owner was not there. I spoke w/a person name STEVE (who I never met prior), I told him I had been in before & my car is still smelling like oil, leaking oil & my heater doesn't work now. After lifting my car up--SIMON (who I am familiar with) & STEVE (who I do not know at all) looked at my car as well as another man of Asian decent. STEVE came over to me & told me that it looked as if I had a busted transmission seal, it was a big job. He proceeded to show me what a seal was by showing me a transmission which was in the garage on the concrete floor at that time. He told me they would have to remove my transmission & the job would cost about $3000.00 By now Dan the owner is pulling up & heads into the shop office-I proceed in after him. He ask me SPEAKING ENGLISH "What is wrong?" I explained to him that I had recently brought my car in about a month & a half ago for what I told him was what I thought to be an oil leak & he told me (DAN the owner) that I only needed a oil change, a tune up, & back breaks. I continued to tell him NOW STEVE is telling me there is an oil leak and it will cost me $3000.00?" Dan assured me by saying IN ENGLISH "OH NO, I am NOT going to charge you that much, no where near that because me & you we go waaaay back!" I said to DAN the owner "well STEVE told me I had a busted Transmission Seal?" DAN the owner told me "You deal with me" , "I will look at it & call you."
I called my mother for a ride & when I left Dan's I was satisfied because I spoke with DAN the owner & he assured me HE (DAN the owner) would look at it & the cost would be NO WHERE NEAR $3000.00 as STEVE had suggested to me earlier.
I waited two days & no call from DAN the owner as he told me he would do & has done so many times in the past (8 years) since I have been his customer. So I decided to stop by after my day ended on my way home from work. DAN the owner was there with STEVE at the computer in the front office, I asked him had he looked at my car yet, he said he hadn't had the opportunity as of yet, but would get to it as soon as he could & he would call me. So I said okay & I proceeded to give him $500.00 on good faith & I told him to please get to me as soon as he could because I needed my vehicle to get to work & I was borrowing my mother's vehicle. He said okay. Two more days pass...
I called DAN"S AUTO & DAN the owner answered the phone. I asked him had he looked at my car & he said the same thing as before, that he has been really busy & he would try to look at it by tomorrow & give me a call. By now I am beginning to worry & I asked him "well, how much for the parts?" He (DAN the owner) said "I don't know because I haven't had a chance to check it out"' So I said "Do you know the parts I need because I can go buy them?" He (DAN the owner) said " I will call you & let you know."
Two days later he called me while I was at work & told me my vehicle was done! I was Shocked because he (DAN the owner) never even called me like he usually does (in the past 8 years) & like he said he would to explain to me what was wrong with my car or the cost. I said "How much?" He (DAN the owner) said "$2400.00." I was floored!
Dan (the owner) & my history: DAN (the owner) has always made me believe I was getting a deal even if his prices were a little high (always over $500.00) I knew it was good work & NEVER had a complaint without DAN the owner making sure it was fixed, pronto! Therefore, I was willing to pay for honest, good, trustworthy work regardless if the work was too high (according to my family a DAN the owner would in the past: allow me to use his loaner truck while my vehicle got repaired, allowed me to go thirty days or more & pay payments on my bill & take my vehicle, fixed family & friends vehicles at a drop of a dime & I even had his (DAN the owner's) personal cell number for emergencies.
Today, I am without a car because my car wasn't fixed right & is still leaking oil, Dan the owner had me deal w/STEVE for the remainder of this situation. I never gave ANYONE permission (signed or otherwise) to work on my vehicle & til this day I DO NOT know what was wrong with my car (it has been 2 weeks), DAN"S AUTO said I owe them $2249.00 total and they claim they already subtracted my $500.00 deposit. I was charged for power steering, rear base seal and unclogged heater cord. Currently, my car is not drive able.
DAN'S AUTO ARE DISHONEST AND NOT TO BE TRUSTED!
Very disappointed custo read more