In the beginning, this company was great. It appears now they're advertising as a commercial cleaning business only, but we used them to clean our house.
We first scheduled a deep cleaning on our home, and that went wonderfully. Everything was to our liking, and the price couldn't be beat. We hired them for a monthly cleaning beginning in June of last year. It was off and on in the beginning that we would come home on the day of our scheduled cleaning to no cleaners, we would email, and the business was quick to reschedule. They also worked around our schedule when a reschedule was needed on our end.
Unfortunately, in the last 3-4 months things started really going downhill. There were multiple days the crew didn't show up, and we weren't alerted until I contacted the business. There were at least 2 months where the rescheduled cleaning also didn't occur so it required a reschedule a 3rd time. The last and final time this happened, it was explained that one of the cleaning crew would be reducing their hours (for a very legitimate reason), and so our cleaning would need to be rescheduled for a 3rd time. The owner explained he had no plans to add additional workers to help cover for this situation...and that was the nail in the coffin.
I tried to be understanding and patient, and the owner even said as such when reaching out to me regarding the lack of customer service. However, talk and action are two separate things, and while I can empathize with the situation, at the end of the day, I was paying this company for a service that was often delayed without any warning.
I know you're probably thinking, oh, you had to reschedule, what's the big deal? Well, with a toddler and dog, we picked up the entire house each night before our scheduled cleaning to get the best possible clean and make it as easy as possible for the cleaners to get to where they needed. That's a lot of work to do 1 night, let alone 2 or more in a row.
Overall, in the beginning, I would have highly recommended this company to anyone; however, after recent dealings and the ongoing missed cleanings and failure to communicate, I can no longer recommend this business. read more