Despite being a loyal customer for years, we have decided to seek hair care elsewhere after being…read moreinformed for the first time - ever - that "there is a 5 minute late policy" when my Husband pitched in to take my daughter to her appointment after I became violently sick. Her appointment was at 2 pm and my Husband arrived with her at 2:07 pm. They refused to see my young daughter through no fault of her own and without any advance notice of said policy. Had we known, I may have risked taking my daughter myself instead of requesting help from my Husband. I wanted to inform other customers in case they potentially run into an emergency that may make them "5 minutes late" as we were not extended that courtesy. We were simply and quite unfortunately turned away. Although, I do believe my Husband and daughter were discriminated against as I do not see this "policy" listed anywhere. If it is, in fact, a true policy, I would recommend the salon make their customers and potential customers aware in advance as the only heads up we have ever received was their policy on 12 hour cancellation.

I've been going to this salon for a couple of years now Jasmine is an absolute amazing masseuse…read more However my last experience on June 10th I had a gift card to pay for my services the receptionist accidentally instead charge the entire amount on my credit card because that was what I was using to pay Jasmine her tip. The owner Chris first off took over a week to respond back to my complaint about my credit card charges. Instead of him asking me what happened he listened to whatever his receptionist told him when I talk to her on the phone. Mind you this was not the person that I had engaged with on the 10th. Saying that I paid with a card and that I changed my mind to use the gift card which was a lie. Chris said he cannot refund me my card because of a new system that was installed. He proceeds to tell me to call my credit union and dispute the charges. I called my credit union and explained the situation. They said that it doesn't work like that. I reach back out to Chris and he has not responded back. I have yet to receive my refund till this day. I'm putting this review on all platform. No one should have to experience this his customer service skills is horrible. I'm also reporting this to the Better Business Bureau

I haven't had my eyebrows done since COVID and I wanted someone closer to where I lived. Searched…read morefor a long time and read reviews on numerous places offering microblading. Found this one on Yelp and decided to book an appointment. I was happy to see that COVID-19 precautions in place as I am a nurse that specializes in infection prevention and control. Screening was done prior to the appointment. Facemask and gloves used. The place was clean, sanitary, and organized. I was also reassured that blades were used strictly for one person and disposed thereafter. I have to apologize because I forgot her name but she did an amazing job with my thinning and dull eyebrows!! She truly listened to my concerns and addressed all of them. She's also the only one who noticed my uneven eyebrows and explained her plans to fix this concern. A numbing agent was used liberally so I did not feel a thing!! Even when it started to wear off; and believe me, I have low pain tolerance. As someone who is a perfectionist, I loved that she used a tool to ensure perfectly even brows. So happy how they turned out; fuller, even and alive!! Very satisfied customer and would definitely recommend her services!!

I've been meaning to write this review for a while now, but life got in the way. I just want to say…read morethat Sharonda is incredibly talented and professional. She does an amazing job with my eyebrows every single time! Not only is she skilled at what she does, but she's also such a kind and welcoming person. She truly knows her craft and offers a variety of other skin services as well, all of which I highly recommend. If you're looking for someone who is both talented and personable, look no further. I'll definitely continue going to her and would recommend her to anyone!

I have had good technicians here, but there current person I do not recommend. I looked to see if I…read morecould book with someone else, but there's no one listed and the website is absolutely not helpful in this area. Based on her service I will go elsewhere for my eyebrow services.

Saw Rosy today. She was wonderful and did a great job. My brows look great. And she made the…read moreexperience easy. I will be back.

This was my first time trying this place. I usually go to another place on the Northshore but they…read morewere unable to take me which is fine but ya girl has needs too! LOL! Anyways, I found this place and it's rave reviews so I figured I'd try it. From the time I walked into the door, I was greeted. The place itself was huge and seem to have a big clientele as they were busy. However, calling earlier to ask if I could have an appointment seem to have worked because when I walked in, they took me right away. The entire vibe of this place was super calming and relaxing. No loudness, no craziness which is something that I appreciated. The lady that helped me, her name was Sarah and she was awesome! Her hands are golden and she was very gentle with me. I got my girlstache waxed and my eyebrows threaded. I told her how I wanted my eyebrows and she did not disappoint. She cleaned up my eyebrows and was very thorough. Nice clean lines and while I did hear the thread break a couple of times, she was able to get more thread and kept it moving with breaking a sweat. It was great. As far as my lip wax, she was super thorough, taking great care in waxing and ensure that there was nothing else left over. When she was putting on the aloe vera gel, she gives your eyebrows and your face a little message and it felt so good. It really helped me to relax and enjoy the experience. I really, really enjoyed my time at this salon. It was my first time trying it today but it won't be my last. Prices are decent and I tip too so if they continue to be as good as they are today, I will continue to give them my service. And girlies that need to be taken care of and love those self care days--ya all should give them your service too! Then...you can thank me later!

Amazing service! Henna was a joy to talk to and provided amazing service! This is the most natural…read moremy eyebrows have ever looked after a threading and tint! I will be back. Calm environment. The store is ducked off but worth the find. I will be back!!

I walked in without an appointment and Rita took me right away. The place was very clean and…read morewelcoming. I had a great experience getting my eyebrows threaded by Rita -- she was very kind, patient, and gentle throughout the entire process. What I loved most was how she checked with me every step of the way before removing any hair, making sure I was completely satisfied with the shape. My brows turned out beautiful -- I'll definitely be back!

Kind women but the corner of my inner right eyebrow was removed during threading before laminating…read moreand I don't know how long it'll take to grow back, sadly. So overall I would rate the quality as 2/5 stars. I didn't really want to get threaded but was told it was good to do before lamination and I wish I would have listened to my intuition that was saying no. Also, there was no real measurement or technique before threading my brows with what looked like floss and thus it does not seem professional. Vibe overall is positive due to the kind workers but professionalism and technique could improve dramatically.

Love this place! They are amazing! I've done brows, lashes. They offer other services too. Always…read morefriendly and always clean! I've been a client here for 4 years and recommend them to everyone.

My eye brows always look amazing. Always a great job done. I will always refer them to anyone!read more

no bro they messed my eyebrows and lashes up when I told them the problem they pretend fixed it…read morethen proceeded to sign me off with a wet towel

I went in for my brows and a Brazilian. The woman was nice until her husband called seemingly…read morerushing her? She proceeded to rush my Brazilian wax, miss pieces, and when I showed and mentioned still existing hair that needed to be removed per the service, she deeply sighed and pushed me to lay back down. Making me deeply uncomfortable and I told her she didn't have to push me down. When that service ended, her husband was in the shop and she proceeded to rush through my brows taking out more hair than the cleaning I asked for. The universe knew what it was doing when another customer walked in with 10 minutes to spare on their business hours.

The number 1 reason I am giving a rating of 1 is because they do not use a new stick every time…read morethey dip into the hot wax. This is unsanitary and gross. It can transmit herpes among other viruses and bacteria. Reputable salons would absolutely not do this. The esthetician was not great. She didn't ask enough questions about what I wanted and barely said a word to me. The woman being the desk was nice.

I am absolutely thrilled with my lash extensions! Evgenia is a true professional, and her attention…read moreto detail is amazing. She took the time to understand the exact look I wanted and delivered perfectly natural yet voluminous lashes. The whole experience was so relaxing; her studio was clean, cozy, and calming.They feel so light and look stunning. If you're looking for someone talented and meticulous, I highly recommend Emerald lashes

First time coming and I will keep coming back. She fixed my eyebrows uppppp! The lady before messed…read morethem up, and she fixed them! She was very polite & patient too.

Awesome threading place! They also have various waxing and spa options but I went for eyebrow…read morethreading. The service was fantastic, I had open communication about what I wanted the entire time, which is very important, especially for male brows. The salon itself is elegant and comfortable. I'm recommending this place to all my friends because the service was impeccable and it's important to support local businesses!

First time coming here spent over $600 2nd time close to $400 today I go and bring my youngest…read moredaughter, which is five she has a small daughter my daughter asks to play with her daughter she said no try to lie and state because the girl was eating I ignored that cause I notice she didn't speak after would be okay my daughter was uncomfortable my daughter asks to use the bathroom she told us to go to another establishment never again will I spend a dime here can take our money but our kids are not allowed to play with your kid RACIST then we're not I guess clean enough to use the bathroom never have I been to a spa I can't use the restroom poor customer service and RACIST teaching her daughter it

I started coming to GIGI about 3 years ago for my daughter's eyebrows. She had them waxed and the…read moreperson messed up her brows and they were severely uneven. As you can imagine for a teenage girl this is just unacceptable and she was very upset about the outcome. Well we were referred to GiGi and right away she recommended that my daughter wait a few weeks and let the brows grow in more and then come back. We did just that and let me just say GiGi fixed them brows and needless to say my daughter was very happy! I found out she does lash extensions and because I was familiar with her I chose her services. She does a nice job, but the problem is the price goes up and up each time and I am not told until after she's already done what the price will be. My advice would to let her know your price range and what you are wanted to spend total. Also remember this is her own personal business and she can and will make her own schedule. If you follow her on FB you can message her about availability, and if you have a set time she will be there. Lastly, if you are wanting lashes, make an appointment so your time slot is secured. She does welcome walk ins but in my opinion, if you are getting lashes just make an appointment.