Ew Rats in the establishment!!! They need to do better and improve their restaurant and instead of there being rat poop and it mold there should be lots of cleaning this is a shame. read more

Dairy Queen Store - YIKES‼‼‼RAT A TAT - Fast Food Near Me - Tucson, Arizona

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Debbie-- I need you to contact me immediately regarding the absolutely unacceptable and disgusting service I received on 9/7/25 at 7:55 PM. The behavior I witnessed was appalling: children insulting customers, glued to their phones, yelling, and literally running around in circles with no idea how to handle the situation. This is beyond unprofessional. These individuals need serious training on how to manage issues properly--or at the very least, the common sense to contact IT instead of behaving like this. read more

I have gone to this location for years and 95% of the time the staff is rude, careless and clearly do not know how to smile. I see the owner in there nearly every time and she is just as bad. It seems no one there likes their job and it shows...big time. A smile goes a LONG way and so does kindness! It starts at the top (owner) and this place fails miserably at it. read more

Ordered a blizzard and there were little to no mix ins. Asked them to fix it and they basically gave me the same blizzard back. Waste of money. Should have asked for a refund. read more

They cannot get the Blizzard ingredients right. Inconsistent for the 5.75 price of a mini blizzard. Need training.

What isn't to love about DQ? Everyone at this location is always SO kind, friendly and happy. They checked the ingredient for me on the starkiss popcicle to make sure I can eat it. Yay! read more

Dairy Queen Store - Blizzards and shakes! - Fast Food Near Me - Tucson, Arizona

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We stopped at Dairy Queen on 8/4/21 late afternoon. Ordered 1 Drumstick Blizzard and 1 Turtle, both size small. Our Blizzard's were mostly vanilla ice cream and were not distinguishable from one another. The drumstick/turtle toppings that were added were barely there because they seemed over blended. No chunks of toppings. Vanilla ice was still good but it's the worst Blizzard we've ever had. Last stop at this DQ. Maybe better training would help! read more

Dairy Queen Store - Blizzard cup, most of the chocolate was stuck on the side of the cup... :( - Fast Food Near Me - Tucson, Arizona

VERY DISAPPOINT I order snicker blizzie and got a vanilla ice cream with maybe 2 pieces of snicker chunks in it. If I'm paying 8$ for an ice cream, I at least expect it to have the toppings. If I wanted a vanilla ice cream, I would have gone to McDonald's. Nice lady :) decent building for the part of town it's in. read more

Dairy Queen Store - Building appears structurally secure - Fast Food Near Me - Tucson, Arizona

Very friendly and great customer service staff here! Our order was made fast & accurate. The wait is to be expected, but definitely well worth it. This DQ location has been around for what feels like forever and we Tucsonan's are blessed to have such a wonderful team to provide great service for the community! Our family definitely recommends coming to this Dairy Queen location near Jesse Owen's park! read more

Dairy Queen Store - a sign for smoothies - Fast Food Near Me - Tucson, Arizona

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Just paid $6 for a large cup of vanilla ice cream. When what I ordered was a large Georgia mud fudge. Do you see any fudge or brownies or pecans in here??? I see one! I try really hard to support local, but when you get inconsistent product, it's hard. I think I will try somewhere else for our next treat! The owner did call us and replaced the blizzard. Mine was great, my husbands was like the first one in this review. So again, inconsistent. read more

Dairy Queen Store - Fast Food Near Me - Tucson, Arizona

Very disappointed. Ordered a mint oreo blizzard HOLD THE PAPER. Place wasn't even busy, I interrupted a gossip between two people and they just jammed whatever they had to make me a cheap crappy very paper blizzard. Ultimate fail. read more

Dairy Queen Store - So disappointed. Dairy Queen I asked for a mint oreo blizzard HOLD THE PAPER. Bleh. Never coming to this location again. - Fast Food Near Me - Tucson, Arizona

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I think this is the best Dairy Queen I've ever been in and my life. The staff is friendly, the restaurant is clean, and the ice cream is fantastic !!! The only thing I don't like about this Dairy Queen is the fact that the drive thru has long lines. I guess that's a good sign because they are busy. Even though the lines get long sometimes, they get you in and out pretty quick. read more

Dairy Queen Store - Dairy Queen on Sarnoff - Fast Food Near Me - Tucson, Arizona

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The single worst Diary Queen experience. Not only was the cashier rude, but our blizzards appeared to be intentionally poorly made. I got 1 small french silk pie blizzard, 1 small cookie dough blizzard, and a medium cheesecake/"cold fudge" blizzard. We got home and in the light and realized we had next to none of the toppings we requested (there were literally 4 total pieces of cheesecake in my medium blizzard) and they were all mixed in right on top; there was nothing mixed even to the middle of any of the blizzards. This may sound silly or petty but it's NOT that hard to blend it in or add a fair amount of toppings. Huge letdown all-around. Try Baskin Robins or Cold Stone instead. read more

Dairy Queen Store - Here's the small french silk pie blizzard CLEARLY not mixed throughout. - Fast Food Near Me - Tucson, Arizona

I never have a bad experience. Is it possible to have a bad experience when you are going for ice cream!!?? My dog also got a pup-cup. By the time I got home, the ice cream was GONE..... the dogs ice cream, I'm not that fast.... This is our go to for ice cream.... before 10pm, thats because thats when they close. read more

This is one of my major sources of sustenance. Ice cream, chocolate, hot fudge, whipped cream, sprinkles, bananas, whipped cream - all the major food groups are available here. The little kid in me loves the chocolate dipped cones. The Earthquake Brownie Sundae is an ultimate comfort food. The only negative aspect of this location is the insufficient parking and the drive-thru lines that stretch out onto Sarnoff at peak times. read more

Found this delightful place while on vacation from Wisconsin. Super helpful employees who gave great service and TONS of inside info on Tucson attractions and places to visit. The place was exceptionally clean, well lighted and welcoming. As usual, excellent product served fast and with confidence. Best DQ ever and I've been to hundreds of em over the years. read more

I love this Dairy Queen, it's locally owned and a great place to get an after-dinner treat (or sometimes ice cream for dinner is a nice option). The staff is friendly and fast and their lobby, while small, is clean and always has that "ice cream shop smell". Yum! Their outdoor patio is clean and nice as well. Yes, the parking lot is small and the line can back up out onto Sarnoff, but it's like that at all of the locations, so it doesn't bother me that much. I usually park and go inside and have never had an issue. read more

In my opinion this is the best DQ in town. The employees are always friendly and efficient. They are in there working their butts off! We come here often and I usually have a special order blizzard-they have never batted an eye when I order something unusual. They have never made a mistake on any of our orders either. The only drawback is the drive through line. Many times the cars are backed up on Sarnoff. But, it's not that big of a deal...busy is a good sign! read more

This is a mantra I live by and believe everyone should "any service provider is only as good as its staff". This location failed tonight with the staff being the reason! read more

Great fast service. A little hidden away and parking is a little difficult if it's crowded. Wife can have the chocolate syrup and vanilla ice cream for her soy and gluten allergy. Covered patio. No wifi. Very clean and friendly! read more

Took my Goodson here a few months ago for a treat after school. Prices are good for portion sizes. What really impressed me was when the girls found out my Goodson had aced a test & this was his reward they praised him & helped him decide what he wanted. read more

Soft serve is uhhh- mazing. Mr mistys.. Winner. Dilly bars... Eh ok. I haven't had their blizzards yet, but EVERYONE swears by them. They specials change month to month. Stop on by ESPECIALLY during blazing hot Arizona summer time heat! read more

Best Dairy Queen I've been to. Great service and the ice cream is always prepared well. The drive through line kind of sucks but they're good moving people to the other side of the building to keep you out of the street. read more

I'm a "regular" at this location (much to the chagrin of my wife, who would like me to eat less ice cream). The staff is really nice and they always get my order right. read more

Be careful, this place fills up at night and the drive through gets backed up to Broadway. We always go inside because it is so much quicker. There is not much seating so sometimes we wind up sitting in our car and eating our ice cream. read more

Absolutely the BEST Dairy Queen in town!! Great costumer service EVERY TIME! They don't fuss when I specialize my order (which I do every time). They also always make my special orders right! read more

I am basing this rating on our most recent visit on 1/26/15. Simply put, it wasn't up to par! We ordered 2 peanut butter bash sundaes and NORMALLY they are sooooooo good. The peanut butter on this visit was thin and almost void of flavor plus there was very little of it. Normally there are nice 'puddles' of rich, thick peanut butter layered in the sundae but not this time. The thin peanut butter goo put on the bottom seemed to be cleverly swirled onto the sides giving the appearance of being abundant, but not so! We were so disappointed because we don't treat ourselves too often and having had this delicious treat may times before, we knew what to expect. We have been going to this DQ for 20+ years and it has always been a very friendly place; it has always rocked! Next time I get that peanut butter craving, it's gonna be Baskin Robbins peanut butter and chocolate! read more

Nothing wrong with the food but they gave me the wrong order and charged me for it. When I told them about it, they gave me the wrong amount back and then argued with me. Not very good customer service! read more

Its would be 5 stars but they messed up my order instead of Reeses royal blizzard i got a Oreo one with a fudge center. And it was freakin unbelievably delicious!!!! . Im sure the one i actually ordered would of been good to but they messed up. So check your order before you go looks like alot of youbg teems probably their first job so they are still learning how to work in general. It was extreamly packed like the waiting room was full, the tables outside were full, the line in the drive threw was 5 cars onto the street and they got me out in less than 10 minutes it was pretty impressive. read more

My family has been going to this location for over 30 years but when we went thru the drive thru last week 6/18 around 830pm we were treated very rudely. We ordered a small chocolate peanut butter cup blizzard it had no chocolate or peanut butter chunks and I ordered a chocolate cherry waffle cone blizzard mine tasted like vanilla ice cream I only found one small piece of cherry and there was hardly any chocolate to speak of. When my husband asked for lids for our orders they where just dumped into larger cups and when he asked for lids a second time the heavy set women at the window stated this is how it comes now, No carrier was ever offered. Never in 30 years have we received sub par ice cream and or service from this location. And sadly will be taking our business else where. read more

Dairy Queen Store - Chocolate Cherry waffle cone blizzard, no chocolate no cherries here - Fast Food Near Me - Tucson, Arizona

Seriously the best DQ in town. The employees are awesome and always friendly.

Best Dairy Queen in town. The service is outstanding and the staff is fast and friendly. Ana the girl who is always on the drive thru is so sweet and always has a smile on her face. My family and I go often and have never had a bad experience! read more

This is the second time in 2 weeks that I have had issues, so now it's time to speak up. 2 weeks ago I stopped in for a blizzard. I live a mile away. By the time I got home it was soup. Not sure what they put in my order, I think they put hot fudge in it. I asked for double candy, but I think they put in double hot fudge. In a blizzard? It wasn't worth me complaining then, but after tonight..... I'm going to complain now! Tonight I went to pick up a couple dishes of ice cream and a small cone with sprinkles. In addition, I got a small dish of extra peanut butter topping. I was asked to stay at the order window. The young man gave me my cone without the sprinkles. No big deal, and he resolved that issue. I pulled away, and looked in my bag to find my dish of ice cream was missing. but, I couldn't remember if it was a sm or a med, so I pulled up to the pick up window and was ignored at first by the short, grey haired woman. Meanwhile, my cone is melting. Finally she came over and I was telling her I didn't get my dish of ice cream, and she looked at me with bewilderment, which frustrated me. I dug through my purse to get my receipt and couldn't read it, so gave it to her. But, she was taking her good old time...........and meanwhile my cone was melting even more! She said....don't worry, I'll just make you new ones. I didn't need a new sundae, I needed my dish of ice cream, which was a med, after all. She did NOT move with expediency at all. I asked her her name, and she refused to tell me. I tried to tell her to just give me the PB sundae back bc there was nothing wrong with it, but she refused. What a fr. tool!!!!!! No excuse for this. It wasn't busy at all. She was just incompetent!!!!!! Next time I drive over to Golf Links or go to 22nd street. I'm done with the Sarnoff location!!!!! read more

Great place, friendly staff and the long lines move fast. Long lines means it is a great place.

This place is so much better than the one on golf links. Nice staff better product than golflinks location. Thank you for the great job.

I stopped going to this DQ, despite the fact it is the closest, due to service issues. 3 out of the 5 times I went there, I was cheated out of money, given the wrong size cup, and had different prices rung up for me that what was publicly posted. Of course, each of these 3 times was the same person who did this. Seems there have been absolutely no repercussions for her actions. The first time I had an issue, I paid with a $20.00 and was given wrong change. I counted it there, pointing out the error politely and the employee made a fuss saying I was wrong until I showed the receipt that HAD JUST BEEN PRINTED. Strike # 1. Second time I went, I ordered a large Blizzard. I was given a mysteriously small cup. I questioned this, awfully sure that was not the right size at all. Everyone concurred it was the right size in the DQ, so I decided I was imagining things and paid for a large. Still befuddled and questioning, I later went to the DQ on 22nd and brought in the cup. I asked if that was a large, they looked at me shocked and stated it was a universal small among all DQs, stated there was no way at all it was a large. Thought so. Strike #2. Strike #3 came after ALL the DQs in town were running the same special on a seasonal blizzard. I seen the sign, asked to verify that the exact item I was ordering was indeed under the special price sale spectrum. I was verbally assured it was. When the price was rang up, I was in for a surprise. They added $2 to my order on top of the sales tax. I asked how that was, they said it was the price for what I ordered. I referred to the conversation WE JUST HAD and employee acted like I was crazy and asked if I still wanted to proceed with the purchase. Seriously? $2 more ten seconds later? Then pretended the conversation never happened? No, not acceptable. I will never under any circumstances make future purchases at this DQ location. I will drive the distance and go to the ones at 22nd, Irvington, or Tanque Verde. I have never had any problems at all with any of those locations, always have provided courteous, polite, high levels of customer service, never try to cheat the customer out of money or argue something that was just verified. read more

I've ALWAYS had great service at this Dairy Queen - Paula, the manager, is always polite, friendly, down to earth, and phenomenal to interact with. I started going when I first moved to Tucson in 2012, looking for the Candy Cane Chill blizzard (amazing by the way) around Christmas time. Well, after going a few times, Paula recognized me as the guy who always got that, and knows immediately what I want when I walk in around the holiday season. Great people, great service, and great ice cream - keep up the fantastic work! read more

I love this place so much. The staff is always so friendly and helpful, no matter how busy they get. My order is always right no matter how many people I have in the car. And a blizzard is truly my favorite dessert! I love everything about them :-) and with their monthly flavor of the month I always get to try out a new treat read more

We stopped at this Dairy Queen as a special treat for my sons and because our usual spot, 22nd St, had a water main break. This one is connected to the same rewards program. I had several coupons because we go to Dairy Queen pretty regularly. Big mistake! From the get go the owner/manager was very curt with us. They keep the reward kiosk behind the counter so I had to repeat my phone number several times so she could input it right. Then she refused to let us use more than one coupon for our party of 5 even though we were going to pay separately and the coupons clearly state one per customer. Our 22nd street location never has an issue with this. I bought the ice cream anyway and made it clear we wouldn't ever be back. She obviously couldn't have cared less and was sure to holler a sarcastic "Have a nice day." as we exited. Don't bother with this location. There are plenty of other Dairy Queens with way friendlier management! read more