this location used to be a very good store, but unfortunately it is not being staffed properly. Most of the problem is that they do online orders and do not staff accordingly. I am typing this from my phone and it has been in excess of 10 minutes a d he is still filling out these on line orders. I have no choice because it us half time of the Suoerbowl and don't have time to go to the other DQ in Warrenville (Tgey are both adequately staffed and have drive up window. read more

A small NY Cheesecake Royal Blizzard will set you back about $4.59, or $5.09 at this location. They charged an extra $0.50 for "add whip". What is that? Maybe they asked if I wanted whip cream and I didn't realize it was extra. Another time I came here to claim my BOGO blizzard coupon, but they hit the wrong button and I ended up paying a little extra. You really have to check your bill at this location. But, getting back to the NY Cheesecake Royal Blizzard - it's sweet, it's got a little strawberry, and the cheesecake bites are creamy and rich. This location does not have any food items other than the frozen treats. There is a few seats available outside of this Dairy Queen and a parking lot. ....| \ _ , , , - - , , _ , .../ , ` . - ' ` ' . _ \ - ; ; ; , _ ..| , a - ) ) _ . ; . ( ` - ` - ' - ' ' - - - ' ' ( _ / . _ ) - ' ( _ \ _ ) read more

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Location Dairy Queen ( @dairyqueen) in Aurora, IL Service the attendant was very nice and patient with me. I have never been to DQ and didn't know what to get on their enormous selection of Ice Cream. Everything the attendant recommended was too much for me alone so I asked him for the most simple Hot Fudge Sundae. Pricing it was a decent price ice cream for it's size. It was still a lot for one person. Taste you can never go wrong with Ice Cream. It was the perfect treat for this hot summer day! read more

Dairy Queen Store - a hand holding a cup of ice cream and chocolate syrup - Ice Cream & Frozen Yogurt Near Me - Aurora, Illinois

Gave them another chance. Our folly. A chocolate dipped cone made with chocolate ice Cream- it's not like a weird request. Just what I wanted at the end of an extremely long day, for my husband to have to go back to DQ to fix it. Have not improved in 8 years, do not recommend read more

I literally just had the worst experience there. I was yelled at by a guy and I think the manager I only can describe them because they wouldn't tell me their names. I had simply told the guy who made my ice cream that he made my turtle sundae wrong he then says in a cynical tone "oh yeah so then how do you make it!" I said well it's supposed to come with caramel he then says you know what I'm done talking to you and closes the window in my face. So then the girl comes and I believe she was the manager because she comes to the window and says what's the problem I said I just told him that he made it wrong she says the same thing in the cynical tone "then how do you make it" I start trying to tell her again and she cuts me off and says I won't have you disrespecting my crew. So I get mad and I say I haven't been disrespectful and I said here let me pull out my camera out since you're saying I'm being disrespectful and show you how you guys are acting so she says when I'm pulling my camera out says I'll just re-make it and walked away. Long story short I had a turtle sundae with NO CARMEL and I just asked for it to be added the guy who got smart first the one who made it originally take it's back covers the entire thing with Carmel and expected me to take it when I say it was covered I mean the whole entire thing was brown. I will admit the owner I believe contacted me. If anything happened I have no idea. He did say they handled it but he seemed more worried about what I had recorded and I said you know I don't want anything I just want them to be reprimanded bottom line is if you are in a customer service field why be rude especially if the person wasn't being rude!! I did yell after I was told I was disrespectful and had the window slammed in my face ( for saying dude) I literally didn't know his name LOL I definitely wasnt rude and I would recommend everyone go to Deri Delight on Galena and Ohio you can't miss it. I only stopped here at DQ because deri delight was closed.. THAT WAS A HIGE MISTAKE! read more

The Food is amazing and and service is beyond my expectations they were really nice. And the ambiance is cool.

My coworkers and I ordered 3 Blizzards and 1 Frappe drink from there today. Sad to say that one of the blizzards had a piece of white thin cardboard inside mixed in. We had to throw it all away. We called there to notify them of this and the girl who answered just said "ok thank you for letting us know" and that was it. I wasn't expecting anything for free in return but an apology would've been nice. Never going there again. read more

Dairy Queen Store - Cardboard in our Blizzard. Never going again. - Ice Cream & Frozen Yogurt Near Me - Aurora, Illinois

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THEY CHANGED THE MENU. For the past 4 years I've been coming here for a flamethrower and omg they changed the menu recently!! And I do not love it. I'm upset... the burger taste so different. read more

What a treat! The people working here are really cool, kind, and respectful. When a member of my family ordered off menu they were ready. I couldn't even tell it wasn't a real item (tropical blizzard). Fast, friendly, and fun you need to try it out this summer. See you there, well maybe. read more

Stop by to treat my kids and husband to ice cream. The women taking our order was rude from the start. Then to top it off my daughter found a finger nail in her blizzard!!! Came back to get my money back and I only received money back for one ice cream. Will not come here again. read more

Is stopping for ice cream supposed to be stressful? Had a negative experience at this chain today. My preschooler loves cherry sundaes that he always orders at a different DQ. We hit up this DQ today and they had no clue how to make the cherry sundae despite it being on their menu. Typically it is a cherry sauce w pieces of cherries. We ended up getting a vanilla with a few marachino cherries and no whipped cream or cherry on top, although this was asked for a few times. Another cone was messed up in the order too. I doubt we will come back to this location, it is on a very busy stretch of RT 31 and just scary having the kids out front. read more

I was extremely impressed by their custom ice cream cake service. I ordered online about a week ahead of time. A few days before I was to pick up the cake, a Dairy Queen employee called me to discuss exactly what I wanted and offered to customize it to my liking, including adding oreo cookies to the inside of the cake. There are a lot more options available than the standard choices online. I got the impression that they were really taking a lot of pride in their jobs, which kind of surprised me. But it sure did show once I picked up the cake. It was absolutely delicious and looked beautiful. It was for my husband's birthday party and I think he enjoyed the cake more than his presents. read more

My husband and I have never had a problem here. If we have had any then it has been resolved at store level. We love it here.

We sometimes get ice cream here and thought we'd try something different today, so I got us a shake and a malt. We thought since it's Dairy Queen, they should be fabulous. What a huge disappointment and waste of money! They were just like milk. I doubt any ice cream was even used! I called the alleged manager, who sounded like she was 15, and she said she that's how they're supposed to be. Yeah ... I don't think so, sweetheart. BURGER KING has better shakes! Looking forward to completing this online survey! read more

Glad we found a Dairy Queen on our route with a drive up window, but the girl hands you an ice cream cone without wearing rubber gloves or a mask during the coronavirus pandemic? Seriously? read more

Just wanted to give a shout out to Maurice, who works at the DQ on Lake St. You are efficient, positive, and ever so kind.. especially at the end of your shift on a Friday night. If you are the manager at this location - this kid is top notch. Maurice, I know you have a bright future ahead of you. Thank you for making a last minute ice cream stop such a positive end to our day. It really is the little things. read more

Stopped through the drive thru and ordered a turtle sundae for my wife and she said it was very good . I ordered a dipped chocolate covered strawberry sundae in a waffle bowl and have to admit it was probably the best DQ I have ever had. This DQ has been here a very long time and the building and lot and buildings near it all show it . It's not the greatest neighborhood anymore hence why we went through the drive thru. The service was better than it usually is here but most of the time they are quite slow. I'll give my experience today a solid four stars which is definitely better than normal. Keep improving DQ and do a little renovation on the lot and exterior of the building and you may hit five stars soon! read more

I had ordered Oreo ice cream in a waffle and when I received the orderI took a bite of the cone and It was stale but I was too nice to say it was so I reviewed it in stead read more

This automatically gets 3 stars bc it's a DQ..but on a DQ scale, it gets 2. The staff is slow, like both in the understanding of what you're saying and the actual physical sense. It's usually younger teens working when I've gone there but they're just not with it. It scares me because I'd hate to see what they're like when they're busy. It's cute how it's a walk up establishment, there is a drive thru but no option to go in and sit down. Of course they offer all the same delicious treats as other DQs but with a little less promptness. Lucky for them, the products sell themselves. read more

The staff at this location are very nice. The position size it just right. Drive thru has fast service. Been there several times with no problem with our order. read more

Maurice took my order a couple of weeks ago at this location and I made a mental note to be sure to post a review because he was great! I, too, walked away from buying my ice cream thinking, "Maurice has it together and he's going to be running something somewhere someday!". I rarely post reviews but this young man left such a positive impression on me that I feel I would be remiss for not telling him how much he is appreciated! Good luck in the future Maurice! read more