My wife and I ordered two value meals, sat there for 30 minutes, and they still hadn't brought us our food. Went up to the counter to ask wtf was going on, and they hadn't even dropped steak fingers in the fryer yet while my burger had been sitting there for almost a half hour. We asked for a refund, got it, and went to Whataburger. Never again. Oh, and the place itself was disgusting. Food all over the gross, sticky floor, hair on the tables, etc. The owner of this place should be embarrassed. read more

This restaurant was very clean and refreshing. Young man at the counter is very courteous. I asked for a blizzard not on the menu anymore. And he provided it for me. Excellent! read more

The young man at the counter was friendly and knowledgeable about what was in each of the blizzards. The restaurant was clean. Good music.

My wife sent this to Dairy Queen corporate: Please do not go to either dq in town. The one on knickerbocker has the worst customer service. We waited over 5 mins for someone to come to the counter to take our order but nobody came and they looked right at us so they knew we were there. Weren't even busy. 3 people in the whole place. So we left and went to sherwood way dq. Great customer service there BUT they do not participate in the specials that are shown on TV. Pretty sad. Probably due to the franchisee not wanting to do that because of being greedy. Also I found hair in my gravy (see pic) that was pretty gross. Don't patronize these dq. I have never had problems with them until now. Sent complaints to corporate. My advice: Wear hair nets. read more

Dairy Queen - Ice Cream & Frozen Yogurt Near Me - San Angelo, Texas

We were driving through San Angelo, from Odessa and stopped at this DQ for a quick dinner and had excellent customer service. Our businesses in Odessa, for the most part have terrible customer service by the younger generation. But your front cashier, a young man, Andrew, provided top notch customer service! This young man will definitely go places and deserves a raise! Kim Dugger read more

Food is okay but customer service is crap. Rude agitated people that just stand around talking wasting time she said 6 more mins butI stood there for 15 mins. Some were just standing around doing nothing. Needs new staff or needs boss to watch them. read more

It is frustrating that they will not make any more tea in the evening. If you still have over 2 hrs until closing, that seems unreasonable.

-Can I get a grilled chicken sandwich /Our grill isn't working -Oh okay, what can you do? /Anything that isn't grilled -I'll take a fried chicken sandwich /...we don't have fried chicken. -...do you have any chicken? /No. Blizzard was good tho. read more

It was a very clean environment, the only thing is large crowds over 6 tables are not welcome after 9pm. They close off the dining room because they don't want to clean it up when the doors close. Had one employee go lock the door at 930pm. Same employee removed all the soda fountain caps needed to dispense drinks and expected people to get splashed with soda water getting their drinks. Not a place to grab a burger, shake or food without feeling that the employees want you to leave so they can leave as well. Hours posted said " Open until 10pm. Food and everything else is great, but they probably prefer you eat it somewhere else. read more

Dear DQ on Sherwood Way, please for the love of DQ ice cream, fix your machines or recipes. We have tried on three separate occasions in the last year ordering sundae's or blizzard's and each time the ice cream is melting and runny. I do not complain about things often because I get it, life happens but third time something is happening and needs to be fixed. I ordered a blizzard last week and it was tossed into the trash just a bland and watery mess. read more

Rude and sloppy people work here. Got a terrible dipped cone there. Had a really bad experience with this Dairy Queen. read more

Dairy Queen - Don't go to the Dairy Queen on Sherwood Way !! This is what you will get along with rudeness from the workers. - Ice Cream & Frozen Yogurt Near Me - San Angelo, Texas

One of the finest eating establishments I have ever had the pleasure of indulging within. The atmosphere I would liken to a palace.

I had a dine in order and I waited 17 minutes for a Peanut Buster Parfia. when I went to check on it they had made it and let it sit. No call out and no delivery to the table. Now I have mush to eat. when did customer service and satisfaction die? read more

HORRIBLE SERVICE/CARELESS YOUNG WORKERS! Ordered two basic blizzards and waited in a decently long line. Get to the window and was ignored for 4 mins. Go to get blizzards and they are melted and she only flipped one Bc the other was was basically milk in a cup. The one she did flip list half of its ice cream and she noticed and handed me napkins and before I could ask for a new one she shut her window and walked away. Already disappointed we started to eat /slurp our blizzards only to find out they were completely wrong orders. read more

My gravy came MAYBE 20% full. $10 and 20 min wait for an empty gravy with my chicken strips... read more

Dairy Queen - Ice Cream & Frozen Yogurt Near Me - San Angelo, Texas

Came here at 9:50 twice in the last week and they had already closed. This is not how you run a business, trying to get out the door early. Won't be back. read more

Came by on a Friday night for a few blizzards for 4 people. Half of the blizzards were turned upside down and the other half weren't because they were already melted. Then we get halfway home and realize two blizzards were wrong. We returned to the restaurant and explained the situation. They didn't apologize and they were just acting goofy and yelling at each other while one person was trying to talk to us. They did however give us two new blizzards. But the journey caused the first four blizzards to be melted. They were extremely unprofessional but we were grateful that they provided new blizzards. They still weren't exact but we won't be back anyways. read more

I decided to go back since the reno And it has improved. I got a nice "Hey, we are making your blizzards fresh so bear with us". I would wait 15 minutes if I had to with that kind of customer care. Some people are throwing out some pretty harsh ratings and I understand the frustration. Im not so trusting of my fellow humans... SO, every time I get drive thru I do two things: 1. I have them repeat order if they don't repeat it 2. I check the bag before leaving the property. People forget, people make mistakes. Mistakes can be fixed. Things I dont tolerate are bad attitudes and apathy when it comes to food preparation. I haven't had a bad burger, taco, steak fingers, or a bad anything from here. This is the only DQ we have and its the only one that raises money for the local Childrens Miracle Network. If its been a few months give it another go. I like DQ and have great memories associated with DQ. And this goes for anywhere you go eat.If you have something that may deviate from the standard preparation DON'T over estimate the abilities and memory of staff, over clarify, but be nice about it. It works. read more

Dairy Queen - Monster Cookie blizzard. - Ice Cream & Frozen Yogurt Near Me - San Angelo, Texas

Came for a quick bite, but ran into some problems. Service was decent but the order was wrong. When asked about the order, cashier tried to fix it but the cooks were giving attitude. Also had two kids meals but one was left out, when fixed neither bag had toys for the kids... back area seems to be struggling with orders, I may add in that it was not busy at the time I went it. Overall, Food is good, service could use some work. Love DQ, hate to see it this way. read more

Way to go evening shift on not only being rude over the intercom "I'm sorry we are out of that blizzard" then when we went to order a different one story changed to them being out of ice cream completely; then when we got to the window I see 2-3 employees just standing around staring at the window with brooms in their hand. Then when I got my steak fingers after waiting 10 minutes it's basically shoved out the window "sorry for the wait" and the window is slammed back shut; I get home and it's not even steak fingers it's the chicken fingers. So way to go evening shift! read more

Stopped by the drive thru for a after dinner ice cream. Couldn't hear the order on the outside speaker, when they did, suprise! They did away with the items a month ago! The excuse was they were new didnt know the items on the board and didn't know how to operate the system? Settled for milk shake, their loss, lots of apologies, not worth the time or effort. Go somewhere else. read more

The quality of the meat that is used in the hamburgers and tacos is very poor. The service is good. Using poor quality meat has caused my family to quit eating at Dairy Queen. This is true not just in San Angelo but other towns we eat in. One of these towns is Snyder, Texas. The blizzards are still very good but the meal food is not to our liking so we don't go to DQ. The advertised specials are promoted before they start causing us when we were still trying DQ to learn when we arrived at DQ that the special had not actually started. If DQ would improve the quality of beef used in their food, more people would eat at DQ again! Gloria read more

Probably the dirtiest DQ I've ever been to! Tables we're filthy! Floor was a mess! Customer Service needs work but that's probably 50% of eateries! read more

I went through the drive thru and the girl was incredibly rude that took my order I told her I needed a bit to look over the menu and the girl gave me maybe 30 seconds before saying "what do you want" then as I proceeded to order I asked for fries with both burgers I ordered and she said "with one or two"then repeated herself very rudely because I didn't understand her at first. I pulled up to the window and it wasn't the girl that took my order and I payed her, then she opened the window and said "10 minutes for fries" with a major attitude as well, Then proceeds to slam the window. About 1 minute later she might as well of thrown the bag at me and didn't say anything so I asked her if the fries were in there and she said "yeah" and tried to shut the window real fast as she did the other times before I could ask anything, Then I told her that when you work customer service there's a way you can speak to people that doesn't come off as demeaning or rude, then you tell me 10 minutes for fries and give me my food barely a minute later and get irritated when I ask if the fries were in there? Then she tells me she said 10 seconds when she absolutely didn't she just thought it was funny. She did apologize but it was just to shut us up. As someone who works in the food industry and in customer service, I know it's absolutely not difficult to act professionally and treat people with respect even if they're being difficult or rude but definitely when they're being nice and understanding up until the end. I most definitely do not recommend going here. read more

This is probably one of the worst Dairy Queen's in Texas. Employees are incompetent and don't even know how to count. I asked for a number 7 and the lady taking my order gave me a number 5. When I went back to ask for what I had ordered they said since they charged me for a 5 and I got a 5 there was nothing they could do even though it was their incompetence that caused the problem. Will not be returning. read more

This place is horrible!!!! Asked for a burger no mustard add mayo. Instead got a burger plain and dry with a patty that looked like it was 5 days old. It was dry not seasoned and hard as a rock. When I told the ladies up there they could not care less one because they don't speak english and second because they just don't care. Worst dq experience I have ever had. Is there a way to give negative stars?? read more

Probably the worst Dairy Queen you will ever visit. I thought it might have just been a fluke my first and second time here, but the third time took the cake. I won't list the many instances of poor customer service or poor business practices, just beware if you go here. Please find new management and teach customer service to your employees. read more

I waited at the counter for about ten minutes before anyone even acknowledged my presence. Our first order took forever then it was wrong. Our second order took even longer. When I went to check on it, they had given my order to someone else who was at the counter complaining about it. Super frustrating! read more

I need my chili cheeseburger fix on occasion and this place always delivers a great one. That's the only reason I come here. The store is usually moderately clean, but when they get really busy it can get a little messy, but that happens at a lot of places. I've never had a bad experience with the staff, they are friendly and most importantly, they get my order correct. I keep coming back here for my chili cheeseburger, and as long as they keep doing it well, I will keep coming back. read more

I've been in here twice. First time we sat inside. Everything went fine. And the blizzard was great. The second time we went through the drive through. Soooo rude. The lady basically barked at us, threw the food in the truck and slammed the window behind her. And it took nearly 20 minutes to get a salad and a chicken basket. The salad was horrible. Slimy and hot with nothing but lettuce cheese and tomato. and the chicken basket was indeed not even a chicken basket. It was steak fingers -_- and they were gross as well. Not to mention its all over priced. I could eat at a nicer sit down restaurant for what they charge here. Never again. read more

Their blizzards are good, but over priced, just like everything else here. I've only been to the one here in San Angelo three times and every time they messed our order up and didn't even give our oldest daughter her ice cream bar. We live in the country though, so the time i notice, I'm not driving all the way back. read more

I normally like Dairy Queen but I don't know about this one. They jacked my order up the first time and I called the store and told them so they gave me a free burger but when I went to retrieve it they gave me the right stuff but the bread was hella stale. WTF looks like it's Wendy's from here on out. read more

Why would anyone come here except for a Blizzard or ice cream product? Food is very average & mediocre.

I have to agree with Ryan about just going here for ice cream products, the burgers and fries are okay. Not as awesome as the other Dairy Queens in Texas. The other ones seem to take things more serious. Also the dining room was pretty messy considering there were about 5-6 workers and only 4 customers. read more

Takes a really long time for any order. Steak fries are gross. Keep your receipt to ensure all of order received. Doesn't stink but doesn't not smell. Tables dirty. People waiting on you give impression they don't want to be there and don't want you to be there either. Shakes take a ridiculous amount of time to prepare. read more

Great food and great blizzards. Try the jalitos. The staff was very friendly and store was clean.

...I normally LOVE Diary Queen ice cream, but the DQ in San Angelo does NOT serve Chocolate ice cream. EVER. That should be a staple in *any* ice cream shop. Shame on you, DQ. read more

Over $7 bucks for a single patty burger and fries. DQ you're not that good. No napkins, no receipt, and now me, not a customer. Good bye Dairy Queen. read more

Your shakes are like flavored milk. The service inside is awful, rude and in general, just poorly executed. The drive-thru is about the same. If you want a shake try somewhere else. Also, they are slow. It should not take 15 minutes to make a shake. ....or a blizzard. I guess if I went to work stoned I'd be slow as well.... read more

Went through the drive thru, and placed an order for 2 number 2s add cheese, and no buns Texas Sized; and 1 chicken strip 6pc no drink. Got home and my number 2s had no fries with them. Called and explained what happened, and asked for them to replace my meals due to their mistake, and i would return my items. They refused, said only the manager could authorize. I said ok, can i speak to the manager only to be told that is who i was speaking with. Very disappointed, by the time i went back across town to get the fries my burger was ice cold. Wont be returning read more