A great business run by a great family! I highly recommend them! They do gorgeous work!read more

WOW, I can't remember when I spoke to a customer service rep as rude and unprofessional as Lacy…read more A few months ago, I purchased a few thousand dollars in Tile from this company. I had a problem with the installation and called to get replacement and possibly look at some more. She indicated to me that her first appointment to come into the showroom was a month out. When attempted to indicate that I already had product that I just needed to order more, she said "we're not a good fit for you" and hung up on me. I run 3 businesses... dealing with difficult clients and customer service. Behavior like this is never acceptable. Motor Mouth Lacy, in a condescending, rude, and aggressive tone hung up on me before I could explain that I was a customer looking for prior product. I actually called back to get Lacy's name, I said to her that I didn't appreciate her condescending tone, lack of professionalism and she hung up on me again. At no time did I raise my voice in either conversation, use profanity's or calls names. Frankly, she hung up on me less than 30 seconds after I got on to the phone. I imagine Lacy is either part owner or family member. I can't actually imagine anyone with her lack of skills and behavior is actually employed. Or maybe the employers don't know about her behavior.. that frequently happens.

Update: Since…read moreposting this review the company has continued to threaten me by emailing me directly. I understand the company disagrees with my review, but I was disappointed by the tone of their response and the implied pressure to remove it. Being told they would publicly respond and report the review to Yelp and Google if I didn't remove it felt unnecessarily aggressive and intimidating. Also in response to their comments below Thank you for confirming the exact root of the problem: you looked at a three-pane window, saw that only the middle section was currently foggy, and assumed I only wanted that single section replaced. As a professional window company, it was your responsibility to clearly state: "We see only the middle pane is failing, so this quote is strictly for one pane of glass, not the entire window unit you asked for." You didn't do that. You just wrote "1 glass replacement" on a quote for a "window replacement" request and expected a regular homeowner to know the technical difference. The fact remains: I asked for a window replacement. I provided a photo of the entire window. Other companies looked at the exact same information and managed to quote the entire three-pane unit for a price comparable to what you charged me for just the middle section. You can keep calling a customer's genuine financial frustration "deceptive" to protect your online rating, but your own responses show a complete lack of accountability. You made an assumption, failed to communicate it clearly upfront, and I had to pay the premium for it. Prospective clients can read this back-and-forth and decide for themselves if they want to risk dealing with a company that hides behind ambiguous quote terminology instead of practicing transparent communication. I am done repeating myself. ----------------------------------------------------------------------------------------------------- I recently had a foggy/failing window repaired that consisted of 3 separate sections. Unfortunately, due to some miscommunication during the quoting process, only the middle section was replaced. That was really frustrating because it made the overall cost much higher compared to other companies I had received quotes from. To their credit, they did offer to replace the remaining sections at a discount after I brought up the issue. However, even with the discount, the final price still ends up being significantly more expensive than competitors. Had everything been communicated more clearly upfront, I likely would have chosen a different company. The biggest issue for me was the lack of clarity during the quoting process. It felt misleading to realize afterward that the quote only covered one section instead of the full window I thought we had discussed. That said, I do want to give credit to the installation crew because they were excellent. They were respectful, worked quickly, kept everything clean, and did quality work. My frustration is mainly with the communication and quoting side of the experience, not the installers themselves.

Looking for a Christmas miracle? Well, FDC Glass just became my holiday hero! Picture this:…read moreshattered glass panes on my front door, a dozen contractors telling me "just replace the whole door" (aka "give us more money"), and me slowly losing hope faster than a snowman in July. Enter FDC Glass, cape flapping in the wind (okay, maybe not literally, but you get the vibe). Not only was their quote actually reasonable, but they didn't hit me with the classic contractor combo of upsells and surprise charges. They even sealed up my entrance while working on the door - no extra fee, no fuss, just good old-fashioned service. The result? My door looks fantastic, my wallet isn't crying, and I'm singing their praises louder than carolers in December. I've already told my HOA about them, and you bet I'll be calling them for my other properties. TL;DR: FDC Glass = Christmas miracle workers who actually fix what's broken instead of trying to sell you a whole new house. 10/10 would recommend!

I ordered a beveled tempered glass top for a small heirloom endtable at Storefront Solutions. They…read morehad the best price in town and they were very friendly and attentive to my needs. Even though my job was just a small order they treated me as if I had a large account with them. I highly recommend them for your glass needs.

The women here were very helpful to us. We needed a mirror cut to specific dimensions and they got…read moreit to us promptly! Good quality, and wonderful service! Would use them again in a heartbeat!

Great service. Well priced. He was able to care of a repair very quickly. Thank you!read more

We had to replace 4 windows due to old and broken seals. I was a bit nervous about using this…read morecompany because of the negative reviews. The guy at Pacific Glass was great! He was very nice to work with. His prices were fair (we had another bid.) I would recommend this company.

This is the 3rd time we've used them. They are wonderful, professional, and fast, and super…read morereasonable. Infact, they were $100.00 less then the "chain store". I really can't recommend them enough. Knowledgeable, professional, and polite. Also, they have a great waiting room.

Time, efficient and professional front desk. Friendly and nice . The location is not more than…read more20 miles from my home and it was easy to find.

I had 3 giant picture windows that were 40 years old and had "slipped" in the frames leaving small…read moreair holes above. Yikes! Upon recommendation of another craftsperson I called Olympic. A few days later two men were taking those the windows out - oh so carefully - and scraping and cleaning and resealing, etc. etc. They saved my GIANT windows. Amazing to watch! Guys were skillful, respectful, nice and worked clean and I can't say enough good about them. A great experience with a great company. They'll get my business again!

The worst service and communication. It's taken me weeks to get the custom door that was ordered…read moreand the owner Rob Divelbess has never apologized. Things happen and when they do you should reach out and provide information to the client on delays- provide updates to why the product is not delivering. I am so very sorry I called Olympic glass and put my trust into them. This business won't be here for long. The writing is on the wall!

I reached out to Kot's after my contractor put cheap off the shelf windows in my addition, contrary…read moreto what I expressly said I wanted. My house had original 30 year-old Milgard window's and I prioritize quality over price. Oleg was able to get out to me right away, he sent me a quote and we initiated the order. When the windows arrived and weather permitted, his team came out to replace the cheap windows and slider my GC put in and they did a fantastic job. Everyone at Kot's was so great we requested a quote for replacing the rest of the windows in the original structure which were installed last week. The whole team was fantastic to work with from start to finish. I had a lot of quotes, some cheaper but none with the level of integrity and pride in their service that I found at Kot's. Thank you Oleg, Daniel, and the crew.

I am writing this review as a prior Comercial construction manager and a guy who needed a window…read morereplaced. They were very responsive and communicative prior to the glass replacement. They were very honest, respectful and professional throughout all of our interactions, and they were on time and had the glass replaced with in the amount of time that they said it would take. They weren't the cheapest but very competitive. I am not only paying for a price of replacement glass but service as well, they are professional, responsive, honest and knowledgeable, and that's what I'm paying for. I will be keeping there number for future service and I recommend you do the same.

We have been actively trying to replace the 20-year-old old wood stove in our home for over a year…read morenow. Being fairly remote up here in PT, our options are limited and we reached out to 'hearth & home' businesses in Sequim, Poulsbo, Silverdale, and Bremerton before we finally found EverWarm and had our first positive experience. The technician who came out to our home for the initial consultation sold us on hiring EverWarm right from the start. He was super informative and helpful; he provided a wealth of knowledge on-the-spot and went out of his way to explain exactly what needed to be done to not only aesthetically and functionally upgrade our wood stove, but also bring it up to current fire/safety code. EverWarm's consultation was the first and only consultation that included safety, which is immensely important to our family. Being former renters and first-time home owners, my husband and I were eager to take on a DIY project, so we chose to demolish, rebuild, and re-tile the hearth platform beneath our wood stove ourselves, having EverWarm come in beforehand to haul away the old stove and install the new one after our remodel. Long story short, we vastly underestimated the time it would take to obtain and install the very specialized trim and tile that we selected and ended up pushing back our stove install date at least 5 times. This brings me to the second reason I am grateful we chose EverWarm--every single person who helped us was incredibly kind and accommodating. They could have given us grief (and we totally deserved some), but they just kept happily making room for us in their schedule; bless their hearts for dealing with our HGTV-fueled delusions of grandeur and naive simplicity. When it finally came time to install our new stove, the same two gentlemen who had removed the old one were on the job, which we were glad to see. EverWarm's technicians were friendly, efficient, and very respectful of our home (even complimented our decor!). Both the removal and installation processes were smooth sailing, despite the impressive size and weight of our brand new Vermont Castings stove. It is my understanding that EverWarm has gone through some ownership and managerial changes over the years, which I did not know when I first set out to find a business to replace our wood stove. I will admit that I initially passed them over due to poor online reviews, but out of desperation after being let down by businesses with 3, 4, & 5-star ratings, we scheduled a consultation with EverWarm and I could not be more thankful that we did! I find this to be a common and unfortunate pitfall of interpreting online reviews and I highly suggest taking the chronology of a business' reviews into consideration when making phone calls; save yourself the year of time that I wasted.

Bought a Hearthstone brand Lincoln soapstone woodstove from everwarm. Ordered end of November…read more2023. Didn't arrive until February 2024. Problems with fire burning after closing stove door and almost goes completely out when closing the "bypass handle" after reaching temperature indicated on the catalyst thermometer as instructed. Called to complain. Said they'd send installers out to take a look. Since the woodstove is the only source of heat in our home, we had to keep using it but it acted more like a pellet stove than a woodstove. 2 weeks later, installers come out and add a 10" extension chimney. They attempted to start the fire and it did the same thing for them. Installers said they had a 4 inch air intake that might help but they wouldn't advise it as it may make the house too hot. Ours has a 3 inch. They left saying they were going to contact the manufacturer and get back to us. Didn't happen. Baffle board broke and couldn't use stove at all. They said the manufacture was notoriously slow in responding to orders and we didn't get the baffle board until summer. Still complained about the stove not burning and they said they would get back to us. Started using the stove again when the weather started to turn cold and complained again and was told they've been having issues with that particular model and went on to say why. I also told them what the installers said about a 4 inch intake and the person said they disagreed with that assessment. Was told that she would talk with their installers and get back to us. Didn't happen. I called back a week and a half later and spoke to a different person and again gave the same complaint. She also said they were having issues with that particular model. She also said she didn't agree with the installers assessment regarding the size of the air intake. She said she would email the area rep, out of Utah and that he may come and take a look at it. She also advised they may have to replace it with a different stove. She then said she'd get back to me. Didn't happen. I called them over a week later and spoke to the same person. She didn't remember our conversation until I reminded them that they were to have sent an email to the area rep. She then said she would talk to one of the installers who was in the store and also call the area rep instead of an email, then get back to me. Didn't happen. Tried calling back but no answer. Recording said to leave a message, press 1. pressed 1 and was told that wasn't one of the options. Tried calling back the next day and recording said they would be out of the office until January. Today is 12/22/24. I know this is a lot but I want/need a warm house!!! Scott P

I made an appointment with them to give me an estimate on window replacement. They never showed up…read moreand never called to reschedule.

We needed to replace a sliding patio door with one that had an outside and inside lock, as well as…read morea wider door opening. The door measures nine feet long. This company is amazing, from start to finish. They knew exactly what we wanted. Rena, our contact person at Washington Glass and Door, is a dream! She knows the business, and kept us informed every step of the way. And was able to answer any question (and there were many!). We were so pleased with the finished product. The entire experience was seamless, and we love the new door.

Luis and Jordan did an excellent job replacing 2 windows. Quick, efficient and professionally done.read more

Very pleased with product and installation. Installers Andres and Macos we're efficient,…read moreinformative, and did quality work. Would definitely recommend the company and crew.