I'm not quite sure what has happened to this place, but I always remember it as being pretty awesome.
The last 3 times I've been, I've had terrible experiences. I'm a pretty easy going, polite person and things don't bother me to much, but WOW what TERRIBLE customer service. My last 3 visits, they have been extremely rude.. Theres maybe one guy there who is somewhat nice, but the rest of them really need to step it up. I don't care how busy you are, or whatever, your in the customer service industry, fake it if you have to.
Just this last time, we had placed an order for pickup:
Making the phone call-
We all knew what we were going to order, but while my friend was telling me what she wanted, the guy on the phone rudely says to me "Why don't you call back when you know what you want" and hung up on me. I was so shocked!! what the heck, we didn't even keep him waiting, maybe 5 seconds.
At the restaurant-
When we picked up our food, we were told the bill was 60 some $$, Shocked, we looked at the bill, and the order was messed up. We had ordered the fritter appetizer, I was pretty sure I specified which 4 single fritters we wanted, but instead we got 4 orders of fritters, 4 fritters in each order, for a total of 16 FRITTERS!!! I told them that we only wanted 1 order of them. They simply didn't care and just shrugged. The guy said "thats what he heard", and they didn't even offer to fix the order. They were super rude saying there was nothing they could do about it. Instead we had to pay for all the damn fritters. On top of all that, we asked if we could pay the bill separately, the lady was, you guessed it, RUDE saying "If you guys would have told us on the phone to make it separate bills, it would have made my life a whole lot easier" meanwhile rolling her eyes at us!! It took her maybe 1 minute longer. Perhaps we would have done that, if the guy taking our order didn't rush us off the phone =P WOW I have never, ever experienced this rude of service, I think ever! I could see and understand if we had done something to deserve it, but we never once were rude to them.
The food: It used to be really good, however last year or 2 its gone waaay downhill and is a huge disappointment. Last 3 experiences the food has been either cold or bland. The sweet potato fries have always been a hit and miss, sometimes they are under cooked. Also they don't serve you as much food as they used to.
Because of the terrible customer service I've had this past time, I don't think I will ever go back. I work in the service industry and I see a lot of people. I used to recommend this place to eat all the time, now I will be saying the complete opposite. Sorry Dadeos! read more