I had the pleasure of going to Bubba Gump with my family a few days ago and I was excited about visiting this place as there is a bit of a buzz in Edmonton in regards to this franchise. To my knowledge, this is the only Bubba Gump Shrimp in Canada which is pretty cool since they chose Edmonton for their first location.
The restaurant is located on the 2nd floor of WEM close to Simons and London Drugs. It is a large restaurant with lots of seating and has a novelty store attached to it so you can by some typical Bubba Gump souvenirs (shirts, signs etc.)
My brother-in-law reserved a table and so we didn't have to wait in line, but from the time I was there it looked to be a 5 minute wait at the most. The restaurant has lots too look at, great atmosphere and was quite clean.
There were plenty of staff to meet the needs of the patrons and overlooking the menu they have a good selection besides seafood. At my table we had 3 kids under 14 and 5 adults. There was a great kids menu and activities to keep the kids busy. The menu for the adults had a good selection but I noticed that the prices were more than what I was used too. However, if the food is great then I have no arguments.
When the waitress came by, she took our drink order. I asked if she recommended anything and pointed to a drink that didn't have a price attached to it. She said it was a great drink and so I took her offer. She then tried to upsale me by offering me to purchase this "cool" cup that it came in for 3 dollars. I declined which later I was thankful for.
The drinks came in a timely fashion and they were good. She then took our order, but someone was celebrating a birthday and so the staff was doing their birthday cheer which then our server said she would be back because she couldn't hear what we were ordering. It was kinda funny but also kind of annoying because we were already through one of our orders when the birthday cheers started. After 5 minutes or so after the cheers, our server came and took our order. We ordered a wide range of dishes including off the kids menu and so I feel we had a good representation on what the restaurant was offering.
In about 20 minutes the food came. There were some scampy's, fish and chips, shrimp appetizers and other seafood dishes. I chose to have a steak which I was excited to see how they would be able to do in this area outside of the expertise. When my steak arrived, it was a large portion, with three onion rings, mashed potatoes and a tomato on top of lettuce. The tomato on top of the lettuce really confused me. It wasn't a salad and far from adding to the meal. I am unfamiliar with this as a side but I would recommend to the franchise to drop this as it is really confusing in what its for and doesn't add anything to the dish.
The rest of my plate was good. Good temperature, potatoes were great and the steak was cooked to how I liked it and was a great portion. However, the steak was tough and tasteless. And for 28.95 I would not be ordering that item again. The others around my table mentioned their plates were good. The scampi's were the favourite for those who ordered them.
During the meal, our server try to "sell" a card/membership in order to get money off a meal etc. It is quite typical that these franchises do up selling but our server was very "pushy." After I declined, she then asked the rest of the adults if they would consider in signing up for the card. We all said no, but she continued to push the card on us. I said the idea is great, but to buy the card for $25 upfront doesn't make a lot of sense. She said that we would be able to redeem the $25 right away but I said I wasn't interested in anything I need to spend $25 dollars for that I won't use often. There were some perks, but more perks being stateside rather than in Canada.
When I received the bill I was blown away by the cost of my drinks. The drink that was recommended to me was 20 dollars which is crazy. It has 2 oz. of alcohol and a small Corona in it which I can see being around the 10-12 dollar mark. However 20 is too much for me and I would have never ordered it if I knew the price. I was quite upset with the server in recommending me a drink and not sharing what the cost would be. And for the rest of the experience it would have been nice if we weren't being pushed to buy cards/memberships or giving in to up sells.
The restaurant is okay. For those who know Forrest Gump is brings back some nostalgia but for the younger crowd they may be trying to figure out what this place is all about. I would not recommend this place after my experience. I feel the "name" is old and needs to change and that servers should be trained to carefully up sell then being over the top. Food was okay but not amazing and is not worth what you are paying for. This is a nostalgic place for those who grew up with Forres Gump. Give it a try and see for yourself - but I give it 2 stars out of 5. read more