Very bad customer service they asked me to send info and bank statements called them 3 times…read morepromise they would return my call I they never did waste of time ..

Place sucked didn't have what I was looking for! The salesman was uneducated and smelled bad !read more

Process was fast and smooth great people and overall experience first time financing a vehicle and…read morecouldn't be happier with the outcome

Wasn't able to work out a deal, but the main people helping me out were very friendly and…read morestraightforwards. Good experience overall, would recommend to check out in person if you're considering buying from here.

Very Unprofessional manager. I brought my car to them to fix my car cause the place on 40th sold…read moreme a car with 33 codes on it. they didn't fix the problem and had my car for a week just to erase the codes just for them to come back. I Had to go through a third party to get it fixed

I did a trade in and cash for a SUV and the first month I had to take it back for repairs and…read moreissues have not been resolved with the first, second,third and fourth time it's been in the repair shop. To top it off they sold my trade in and the person who bought it was involved in a hit and run and they won't give me info or paperwork of the trade in so I can take it to the DMV or email it to my insurance . The owner has cussed me out and he said he will give me back my down payment but now he is refusing my calls and telling workers he is not on site.so legal action is being processed and karma is a b#tch. Don't get scammed by this dealership unless you have money to waste.

Gracie was very helpful helped all my needs always had answers if she didn't know she found out…read moredefinitely helpful! JJ is great had a lot of information on the product definitely recommend them helping they get the job done!

JJ was great. He didnt come off fake or pushy when I purchased my car. He worked with the numbers…read moreto try and work with the best monthly payment, which isnt bad at all. I have had the car for a couple of months now and so far I am satisfied.

If I could put 0 I would the worst experience I've had when buying a car. As soon as we bought the…read morecar they changed the catalytic converters "supposedly" couple months later it Started messing up again we sent it to them on a tow truck on our expense. they charged us 800 to fix the car and not even two months later the check engine light came on we tried to get help explain that they had fixed it and we kept getting run arounds. While trying to figure out on our own and putting in money to try to fix it we started falling behind two payments. my husband broke his arm and was out of work and we were communicating to them and instead of getting help they were simply Rude. Instead of trying to help today they came and took our car. this is so disheartening as we spent every last saving we had on this car. Please stay away from these scammers.

Worst places ever takes forever to do anything, stay away from this place at all cost !!! Cars are…read moreall lemons than wants you to wait 3 weeks to fix it

I like the way they do business. I really appreciate them…read morebeing straight forward with the price. I've dealt with too many dealers in my lifetime and familiar with the shady sales tactics. When I came here it was a completely different experience everything was upfront and nothing shady at all. Also when they say they give the best price they are not lying. I highly recommend this dealer.

After reading the reviews I felt more comfortable with dealing with a small dealer. I'm glad I did,…read moreChris was so helpful and such an honest guy. I would have to say he is in the top three of my best auto dealer experiences. Awesome dealer, I highly recommend.

CarFam is the best!! Phally Keo, "Internet Specialist," was absolutely amazing. She was able to…read moreanswer all of my purchasing questions through communication by text or by cellphone conversation. She even took the time to send me pictures and videos of the vehicle I was purchasing. What made this purchase for me even more amazing was that I lived 4 hours away from the CarFAM DEALERSHIP. Estefania the sales representative at CarFAM was amazing as well. She was able to complete all the paperwork in record time. She also made the processes seem so simple. I have purchase many cars in my 66 years of life - With other dealerships it always took to long to complete simple paperwork and made the process even more difficult. Youhan the finance manager was very helpful in assisting me get the best value for my purchase. He searched and found me the best rate for my purchase and even managed to save me a few extra bucks when my own financial institution could not. If you're in the market for a vehicle CarFAM is the place to visit. EVEN IF YOU LIVE 4 HOURS AWAY AS I DID.

The sales manager Polly, was phenomenal! She made everything a breeze with all the paperwork and…read morecooperated with our budget and financing terms. Would definitely come back here if I ever need another car in future! The interior of the car was in really good condition with very minor damage such as the headrests and the arm rests and exterior damage was just a couple scratches but honestly for a 2013 Lexus with 103k miles is a STEAL. Carfam provided us with spare keys and carted reports of all the detailed maintenance which was much appreciated! Carfam even included an extra $20 on them for you gas! I have never been to a dealership where do they do that and it made it all worth while. Thanks again!

Went back again like a dummy. Scam artist, liars worst people to deal with. Changed the price 3…read moretimes on me. If you want a luxury car go to pro motor cars in Anaheim, Ca Went in and same day drove away with what I wanted and prices never changed.

They are SCAM ARTIST. They have promised me to certain amount on car and based on that i drove from…read moreSanta Monica to them it took me 1hour 30mins to get there and when i got there after making me wait for 30 minutes there manager told me they dont have the car i came for and if i want they can bring that car from other location but they price they were offering me was totally different from the price they promised me thry text messages. I spent wasted my 3 hours on road and $50 worth of gas. When i asked the manager that why he did that to me his answer was "oh we dont like saying no to any deal thru phone" what kind of fuckin bussiness is that man. PLEASE DONT GO THERE THEY WONT EVEN HAVE THE CAR YOU LIKE AT THEIR WEBSITE. THEY JUST WANNA SET YOU UP FOR SOME OTHER VEHICLE. I have all the text messages from their online sales representative. (Rudy).

I don't post a lot but have to on this one....Was in the market for a car and had been looking for…read moresome time for one. Looked at junk and test drove junk! Wanted a BMW but was analyzing the options of a better economic car like a Honda, Toyota or Nissan that would also hold its resale value down the road due to a new job that would be requiring daily travel. I had my eye on a BMW that Top Quality had. I finally went there and test drove the BMW. Joe, the owner Of the mechanic shop there went with us and told me all that had been done to the car and what still needed to be done. The car was in great condition and drove great despite the remaining part that had to be changed. Joe has been there for 30yrs and that speaks volumes for his reputation and was a plus to start of with. After returning, Issa came out and we were talking and he showed me all the work that had been done to it and as you know, working on BMW's is not cheap! I had a couple other cars to look at and returned two days later and purchased the car. I will say that my credit was sub par due to my previous lemon law car that I had to rack up CC charges for rental cars until it was bought back. My down payment was a large one as I knew any finance company would want that larger down payment due to the credit score issue but after a short while, I was approved and signed all the docs. The final part came in and Joe went to work and was able to pick up the car a couple days later. Joe and his mechanics went the extra mile on making sure the car was in tip top running condition before letting it go. Also, the first oil change is on them! I I am a good judge of character and this is definitely a place to not only purchase a vehicle from but to have tour vehicle serviced there as well! Thanks Issa and Joe,,,I'll be back to see what you got on my next vehicle!

Recently bought a car from here and customer service was amazing!…read more They really went above and beyond in helping me purchase a vehicle. Great service and great prices. Thank you!