Gracie was very helpful helped all my needs always had answers if she didn't know she found out…read moredefinitely helpful! JJ is great had a lot of information on the product definitely recommend them helping they get the job done!

JJ was great. He didnt come off fake or pushy when I purchased my car. He worked with the numbers…read moreto try and work with the best monthly payment, which isnt bad at all. I have had the car for a couple of months now and so far I am satisfied.

Jerry and Mike were great! They answered all of our…read morequestions and didn't make us feel like we were dollar signs to them. They were genuine and extremely helpful. By far the best dealership we have been to so far! Thank you a lot Jerry and Mike!

I am extremely disappointed with my recent experiences at Moss Brothers San Bernardino, especially…read moreafter being a loyal customer and consistently bringing my 2023 Jeep Gladiator there for service. Even though my vehicle is no longer under warranty and I do not have an extended warranty, I continued to go to Moss Brothers because I trusted them and believed they would stand behind their service. Unfortunately, that trust is gone. One of the biggest problems has been communication. It is incredibly difficult to get a status update on my vehicle. Too often, when I call, I am transferred to the service department, then transferred to a virtual assistant, only to be told to leave a message and wait for someone to call me back. Rarely can I simply reach a service advisor directly. Most communication is done by text, but that is not enough when my vehicle is in the shop for days and I need real answers. Over the past several months, I have spent close to $4,000, if not more, on my Jeep at Moss Brothers. Most recently, I brought my Gladiator in because it was overheating and because the power steering light had come on. I recently purchased a travel trailer specifically so I could use my Jeep to tow it, and instead I was left without my vehicle for several days. I was also told that parts for a recall on my Jeep are not available and may not be available until the fall. Even worse, I was told that if something happens, I should contact the manufacturer's customer service, not Moss Brothers -- the dealership where I purchased my vehicle. That response is completely unacceptable. During this recent visit, Moss Brothers initially wanted to charge me another diagnostic fee. I refused because my Jeep had just been there for service and I had already spent a significant amount of money with them. A manager eventually waived the fee, but later I was told it would cost $450 just to clean my engine before they could even determine what was wrong. To me, that felt like the diagnostic fee was simply being repackaged into another charge. After all of that, I was told the issue was mud and that they could not find anything else wrong. Meanwhile, there are still issues with my Jeep that I do not feel were properly addressed. Another ongoing concern is that when customers bring up certain problems, the response often seems to be that they "cannot duplicate the issue" or "do not feel anything." After speaking with a Lemon Law attorney, I was told that this type of problem has been reported by other Jeep owners for some time, and that this is commonly the type of response owners receive from service departments. That makes my experience even more concerning. The customer service has also declined. There have been times when I was left on hold for an unreasonable amount of time, only to arrive and see phones ringing while an employee in the service area appeared to be on her personal phone. Another advisor had to tell her to answer the phones. That kind of service is unprofessional, especially when customers are spending thousands of dollars and relying on the service department for transportation, safety, and accurate information. At this point, I no longer trust Moss Brothers San Bernardino. I no longer have confidence in their service department, their communication, or the way they handle serious vehicle concerns. I will not be returning unless it involves a previous service issue that they are responsible for addressing. I am now seeking help from reputable independent Jeep specialists instead. I am also a member of a Jeep women's club with over 600 members, and based on my experience, I will not recommend Moss Brothers San Bernardino for service. I regret that it has come to this, but I am done. After years of trying to give them my business and my trust, they have lost both.

Amazing service by Gotti! Amazing prices and so friendly tooooo!! Thank you so much! The most…read moreeasiest experience !

UPDATE: We STILL have had no further communication from this dealership. After months of trying to…read moreget a response, Patricia finally called us on 4/1/26 and assured us she would follow up by Friday, 4/3/26. Unfortunately, we have received nothing since. I have called, left multiple voicemails, and sent three emails with no response. I genuinely do not understand how a business can publicly respond to a review saying they are "looking into the situation," yet fail to provide even a simple update directly to the customer. At this point, I am asking again: what exactly are you "looking into"? Patricia already confirmed that we were charged for a service that should have been covered under warranty. In addition, your team improperly installed our exhaust pipe, which led to further damage and required a full replacement. We have documentation from another certified Chevrolet dealership supporting both of these claims. We are simply asking to be made whole. Please refund the $2,553.42 for warranty-covered repairs, along with the $1,373.40 in additional repairs caused by improper installation. If this is resolved promptly, we are more than willing to remove our negative reviews and move forward. However, continued lack of communication only reinforces our concerns.

The whole process was really easy. I knew what I was looking for and started the process from home…read more I was able to leave a deposit so a vehicle could be put on hold for me. When I arrived at the dealer the car was ready for me to test drive. Everyone was very welcoming and accommodating. Any information that I asked for on the vehicle was provided. I would definitely recommend this dealership if you're looking for a new vehicle. Thank you John Rodríguez for all your help!

John Rodriguez at Fairview Ford is a tremendous talent and knows his stuff when it comes to taking…read morecare of his customers. John made my purchasing experience easy and painless!!

Im very happy with the great experience with Logix auto group I definitely recommend them , u get…read moreapproved on the spot

If I could put 0 I would the worst experience I've had when buying a car. As soon as we bought the…read morecar they changed the catalytic converters "supposedly" couple months later it Started messing up again we sent it to them on a tow truck on our expense. they charged us 800 to fix the car and not even two months later the check engine light came on we tried to get help explain that they had fixed it and we kept getting run arounds. While trying to figure out on our own and putting in money to try to fix it we started falling behind two payments. my husband broke his arm and was out of work and we were communicating to them and instead of getting help they were simply Rude. Instead of trying to help today they came and took our car. this is so disheartening as we spent every last saving we had on this car. Please stay away from these scammers.

Process was fast and smooth great people and overall experience first time financing a vehicle and…read morecouldn't be happier with the outcome

Wasn't able to work out a deal, but the main people helping me out were very friendly and…read morestraightforwards. Good experience overall, would recommend to check out in person if you're considering buying from here.

We came to Metro Hyundai to trade in our 3-year lease and lower our monthly payment, and the…read moreexperience exceeded our expectations. We worked with Matin and his manager Alfonso (AL), both of whom were incredibly helpful throughout the entire process. They took the time to understand exactly what we were looking for and presented us with several options that matched our needs. After discussing everything, we chose a vehicle that was actually located at another dealership but Matin personally went to pick it up and brought it back for us, which we really appreciated. The service was outstanding. There was no pressure to add extras, though they did clearly explain available options so we could decide for ourselves. The finance team was efficient, and the whole process was smooth we were in and out and driving our new car in no time. If you're looking for great service and competitive pricing, I highly recommend Metro Hyundai. We'll definitely be coming back in the future. Thanks again to the team!

First and last time coming to this location. We brought in our 2021 Kona Electric to get checked…read morefor any maintenance it might need. Dropped it off on Wednesday, May 7th and were told that it might stay over the weekend and we would get a phone call with an update. Two days passed and we hadn't heard anything. So we call the service department on the 9th and they say they'll call us back later that day. We never got a call back. We call them again on the 10th and the person who answered says they are short staffed because of Mother's Day and could not give us an update on the car, again saying they'll call back. Two more days passed without any contact at all so we call again on Monday the 12th to ask about the car. The person on the phone asks if we got the right location because they can't find any information about us or the car we dropped off. At this point we were obviously concerned, so we drove to the location around 1pm to speak to them in person. The guy asks for our last name, and when we tell him, he says he can't find anyone in the system with that name. Thankfully, we brought a spare key and were able to prove that the Kona in their lot was ours. The guy then explains that they hadn't even looked at the car, that they only had one EV mechanic, and that they were going to get started on it that afternoon. Again, saying we would receive a call. We never received a call that day. They finally took a look at the vehicle on the 13th or 14th, a whole week after we brought it in. And WE had to be the ones to contact them to get an update. They had told us the car "stopped charging" all of the sudden and they already ordered a part that was going to take an entire month to arrive. It was frustrating having the car at this location without any updates or follow-through on communication. Not to mention not even having our correct information in their system. We would understand if they had been honest and explained to us from the beginning that they were busy and wouldn't be able to look at the car until a week later. But keeping us in the dark about everything was super unprofessional. I was also 8 months pregnant and working at this point so having transportation was essential for us at this time. It would have been the bare minimum to be taken into consideration and communicated to as the costumer. Eventually, they gave us a loaner and we didn't get the car back until 5 weeks later. And now we have to deal with visible damage to the front bumper which was never there before. In addition, it looked like someone intentionally unplugged our dash cam and didn't bother to set it back up before returning the car to us, so the cable was just hanging there in front of the windshield. I assume they didn't want to be liable for anything that might have been caught on camera while working on the car or taking it out for drives? That felt sketchy. Oh, and a noticable sticky stain was left on the floor that smelled like monster energy drink, along with greasy fingerprints all over the dash. I'm assuming they took the car out to grab lunch? It was in mint condition when we left it. Seeing the other negative reviews, I know others have experienced similar things. I should have looked before deciding where to go. Since then, we've taken the car to Riverside Hyundai and it's a night and day difference. Pleasant people to work with, smooth communication and quick service.

Very bad customer service they asked me to send info and bank statements called them 3 times…read morepromise they would return my call I they never did waste of time ..

Place sucked didn't have what I was looking for! The salesman was uneducated and smelled bad !read more