The sales manager Polly, was phenomenal! She made everything a breeze with all the paperwork and…read morecooperated with our budget and financing terms. Would definitely come back here if I ever need another car in future! The interior of the car was in really good condition with very minor damage such as the headrests and the arm rests and exterior damage was just a couple scratches but honestly for a 2013 Lexus with 103k miles is a STEAL. Carfam provided us with spare keys and carted reports of all the detailed maintenance which was much appreciated! Carfam even included an extra $20 on them for you gas! I have never been to a dealership where do they do that and it made it all worth while. Thanks again!

CarFam is the best!! Phally Keo, "Internet Specialist," was absolutely amazing. She was able to…read moreanswer all of my purchasing questions through communication by text or by cellphone conversation. She even took the time to send me pictures and videos of the vehicle I was purchasing. What made this purchase for me even more amazing was that I lived 4 hours away from the CarFAM DEALERSHIP. Estefania the sales representative at CarFAM was amazing as well. She was able to complete all the paperwork in record time. She also made the processes seem so simple. I have purchase many cars in my 66 years of life - With other dealerships it always took to long to complete simple paperwork and made the process even more difficult. Youhan the finance manager was very helpful in assisting me get the best value for my purchase. He searched and found me the best rate for my purchase and even managed to save me a few extra bucks when my own financial institution could not. If you're in the market for a vehicle CarFAM is the place to visit. EVEN IF YOU LIVE 4 HOURS AWAY AS I DID.

Jonathan from AutoXit was extremely pleasant to work with from start to finish of selling my car…read more It's my first time doing anything like this as I've always traded in or sold my cars directly at a dealership, so obviously thoughts of legitimacy arose. The TLDR: this is legit and the process was better/faster than going through a dealer. Highly recommend! I'm located in NorCal but Jon made it happen by booking a flight basically the next day upon the sale agreement. Communicated with me through the entire process which was comforting to know that this was real and that I could trust him. Unlike going through a dealership, this process was made extremely easy and almost effortless. Explained all the docs I was signing, allowed an opportunity for me to retain copies of the docs, and made the whole transaction super smooth. Check was already made out to me and given to me during the transaction. Jon is a super chill guy and easy to talk to, but make no mistake he gets the job done and makes you feel confident in your decision to work with him. I'd highly recommend AutoXit to anyone who's on the fence of giving them a try - GIVE THEM A SHOT!! Thanks Jon!!

They don't close at 8pm like their website says. Went in there at 6:45pm today and the office was…read moreempty and I was told that they were "closed" even though it was 6:55pm. Update your hours on your website!!!!!!!!!!! That is what a website is for.

I like the way they do business. I really appreciate them…read morebeing straight forward with the price. I've dealt with too many dealers in my lifetime and familiar with the shady sales tactics. When I came here it was a completely different experience everything was upfront and nothing shady at all. Also when they say they give the best price they are not lying. I highly recommend this dealer.

After reading the reviews I felt more comfortable with dealing with a small dealer. I'm glad I did,…read moreChris was so helpful and such an honest guy. I would have to say he is in the top three of my best auto dealer experiences. Awesome dealer, I highly recommend.

I'M SO HAPPY!! I searched a long time & found my perfect vehicle on their website. Alvin replied…read moreto my email & we discussed the process over the phone, and texts as well. He made everything so easy & processed the paperwork via FedEx - we live 4hrs from there and had the car shipped to us. I can't be more happy with the entire process, and my beautiful Suburban! THANK YOU!

Horrible service. Never go here. As soon as they found out I bought a car from another dealership,…read morethey ran my credit. How nice of you, Maria.

If I could put 0 I would the worst experience I've had when buying a car. As soon as we bought the…read morecar they changed the catalytic converters "supposedly" couple months later it Started messing up again we sent it to them on a tow truck on our expense. they charged us 800 to fix the car and not even two months later the check engine light came on we tried to get help explain that they had fixed it and we kept getting run arounds. While trying to figure out on our own and putting in money to try to fix it we started falling behind two payments. my husband broke his arm and was out of work and we were communicating to them and instead of getting help they were simply Rude. Instead of trying to help today they came and took our car. this is so disheartening as we spent every last saving we had on this car. Please stay away from these scammers.

Worst places ever takes forever to do anything, stay away from this place at all cost !!! Cars are…read moreall lemons than wants you to wait 3 weeks to fix it

David is a blessing in a half! I called about buying a new car because mine broke down. The car I…read morehave is rare and sentimental, he recognized the cars value and gave me the worlds best deal on repairing it. He could have convinced me to trade it and made money off of the situation, yet he made a heart to heart deal. Very grateful for him. I will be back to purchase a secondary car from them ASAP he's super patient and the mountian in lucky to have him here

This place is so great and honest. You can trust David to help you out and give you the best…read moreexperience! So grateful I came here.

It has been 2 months since I purchased my car from VIP autos…read more They have been true to their word and service. The ease and support for my particular situation was met wiith compassion and integrity. The entire staff is on the same page and enthusiam to help customers receive the best possible vehicle that fits their needs. The dealership is truly above and beyond what I had expected. FYI - there is a book Richard Perry wrote that is a God send and full of information and wisdom on buying used cars.

They say whatever to get you to buy a car and like to just keep retesting system don't get your…read morelemon car here

Process was fast and smooth great people and overall experience first time financing a vehicle and…read morecouldn't be happier with the outcome

Wasn't able to work out a deal, but the main people helping me out were very friendly and…read morestraightforwards. Good experience overall, would recommend to check out in person if you're considering buying from here.

I stole my Benz from these guys. Duvan was my Sales Person…read more Great deals on various types of vehicles!!! If you don't see something Today, drive by in a couple of days & see what they have then. Stop in & let them know what you are looking for, they might be able to find it for you. Cars are quickly in & out, so it you see something you are interested in today, get it. It may not be there tomorrow. That alone is a good sign of a quality dealership. They finance their own accounts if you are not pre-approved somewhere else & the rates are very decent!!! Mechanics & garage on site. So you can come back for decently priced maintenance services. One of the Brothers (Manuel) is licensed to sell insurance & works with various companies, & can get you that deal you need. Broken, cracked Window, there is a brother for that too!!!! Respectfully Family owned & staffed!!!!

Had a broken back window and called Abraham and he took care of it right away. Very pleased with…read morethe service and the prices that I Will be taking both my cars back there for regular service. Thanks Hawk.

Amazing dealership! T and Luna were super helpful and friendly, made the impossible possible. Very…read morestraight up process no funny business, highly recommend!

After viewing and keeping updates via the website, my wife and I decided to visit the dealer for a…read morefirst hand experience. We were immediately greeted after parking our vehicle. The young man was pleasant and assured us that we could request keys and test drives for any vehicle. After quite some of us statically inspecting a few SUVs, we were approached by John, the sales manager. After about 3 or for rides around Upland, we settled on a great value SUV with a 3rd row. The price was fair for the make, model, and condition of the vehicle. The paperwork process went through faster than any other dealerships that I've been to. Thank you for a smooth, and hassle free process.