I had Edward and David I believe. (And another really nice guy). If it weren't for them, my review would be lower. I just don't want it to reflect poorly on them because they were awesome. However, when I called to schedule my move, the lady i spoke to was supposed schedule it for the next day. Instead she scheduled it for the next week. She also quoted me a different rate than the guys had, but I was in a bind when they came and was out of a lot of other options. I was also supposed to get a discount that was not honored by her. Edward and David were exceptional and worked as quickly as possible! I enjoyed working with them! They went above and beyond and did not complain! read more

I moved from West Plano to McKinney, and D-town Movers were great. Chris, Angel, and Juan were fast and professional, and were completely transparent with potential costs of boxes or otherwise. Because one of their moving materials suppliers was closed in the morning, the crew missed their window by 45 minutes (which is the only reason this review isn't 5 stars). I'm very satisfied with D-town movers, and would use them again! read more

I moved from Cambridge, MA back to Dallas, TX, driving the moving truck all the way back ourselves. We had a card for D-Town Movers, and when we realized we would be arriving a day earlier than expected, we called while we were on the road to see if they might have anyone available to help us unload the truck in Dallas. Thankfully they were able to accommodate us at the last minute. Liz I and Angel arrived the next morning, working efficiently and with respect for my belongings. They were extremely courteous and helpful, and unleaded the truck in under 2 hours. I was extremely impressed with their professionalism. I will definitely use this company again if/when I need to move anything again, and recommend them to friends. Thanks guys!! read more

D-Town Movers - Movers Near Me - Plano, Texas

I had another mover just not show up. But D-Town Movers saved the day! They were able to squeeze me in last minute. Everyone was very courteous and professional. They did an excellent job and I would highly recommend their services. read more

Helped us move a while back, not sure why Yelp hasn't posted, but they did a wonderful job. Would recommend to others and use for any future moves we have. read more

UPDATE: Finally received a call/txt from the owner, Edward, 4 months since his movers damaged my furniture and appliances. He requested I contact the Wood Specialist to get our furniture repaired. I contacted the Wood Specialist and scheduled a time for him to come out. He never showed and will not return phone calls or texts. I attempted to contact Edward again but calls and txt were not returned. ORIGINAL REVIEW: BEWARE On 6/1/19, I hired D-Town movers to move furniture and appliances from our home to an apartment (less than 10 miles away). After delivery, while the movers were still present, I inspected the furniture and found that most of the items were damaged, some severely. I immediately contacted the owner, Edward, who stated that he would have his "wood specialist" contact me to schedule a time to come out to assess the damage. I informed him that there was damage to a leather couch, my washer and dryer and to a stainless refrigerator that a "wood specialist" would not be able to repair. He stated that those would all be addressed but that in order to proceed, I must pay the moving charge in full. I told him I wanted to paid half until the issues were resolved, but he stated it must be paid in full. I reluctantly paid the movers and they left. The next day I contacted the "wood specialist" myself to schedule a time to come to assess the damage. On the day of the appointment, a few minutes before our scheduled appointment, I received a text message informing me that the he was not able to keep the appointment because the owner, Edward, would not authorize him to come and assess the damage. I immediately contacted Edward who informed me that the issue would be addressed but that he needed a damage claim form to be completed first. He also requested photos of the damage. During that same phone conversation, I also informed his that his movers had taken a large fabric tarp that I had just purchased and that I wanted that tarp returned or to be compensated for the replacement cost of the tarp ($30). On 6/5, I emailed the completed claim form, along with photos of the damages. I also noted the stolen tarp in my email. On 6/10, I received an email response from D-Town movers that "Household goods carriers have 90 days from the receipt of a claim to pay, decline to pay, or make a firm settlement offer in writing, to a claimant." Over the next 89 days, I attempted to contact Edward over 20+ times (phone calls, text messages and emails). I was never able to speak directly to Edward and all texts and emails receive no response and all messages requesting Edward return my call were ignored. On day 90, I made another call to Edward. This time I was able to speak with him and he assured me that he would be scheduling the appointment for the "wood specialist" to come out. Since then, I have made several more attempts to speak with Edward to get this issue resolved. I have been able to get Edward on the phone 3 times. Each time he stated he was scheduling time for the "wood specialist" to come out and would return my phone call. I have never received any calls from him. It is now day 116 and I am no closer to getting my furniture repairs or receiving compensation for the damages. read more

My move from Mckinney to Plano went effortlessly! I booked about 3 weeks in advance for my move and was able to get the day I wanted. After I booked I never heard from them again... as my moving day came closer I called the day before just to confirm my booking. To my relief, everything was scheduled accordingly. My time window was between 8-10 am. I received a call from Jose around 930 am and he let me know he was on his way. Jose and his team really made our move fast! I really appreciate how they wrapped and covered our large pieces of furniture and were very gentle getting them down 3 flights of stairs to driving them carefully to our new place. For payment, cash or check are the easiest and their preferred method of payments. For credit cards they will charge you small fee to run it. Will definitely book with them again for our next move! read more

If I could give 0 stars I would. I will never use this company again. They were 5.5 hours late, they were supposed to be at my apartment between 11-1 and no one showed up until 6:45.  I asked for 3 movers and only recieved 2 which made the moving process longer. I was not moved into my new apartment until 1:45am. I called for an hour straight to get an update and no one answered the phone.  Please beware. Do not use this company. read more

I would not use them again!!! They showed up 2 hours late! No phone call saying they would be that late! Daisy quoted a price for my move @ $139 per hour. After the moved was completed the owner said he would not honor that price and the price was $189 hour and that his price was the best price I would find anywhere. Totally unprofessional!!! Stay away!!! read more

Chuck, Gary and Rual did a great job moving our office. They were set to be there at 5pm and got there 2 1/2 hours earlier which was great! They moved our office from old office to new and had everything off loaded in 2 hours. I would definitely recommend them and I would use them again in my next move. Lori Murphy Classic Country Land, LLC read more

Booked them for my move in may. Paid my small deposit and they never showed up. Not only didn't they call me to tell me they overbooked and couldn't show up I had to call, email & text all the numbers they had available. They were suppose to come between 2-4. After calling, texting & emailing I found out they overbooked & couldn't come to after 7 pm, which then turned into they couldn't come to the next day. I had to pay extra for one more day in my apartment (which I never got back) and I told them to not come I would find other options. I had to pay ppl I know to help move last minute. The next day they call & say they are on the way... which I didn't understand since I told them to cancel my request & refund my money. The communication is horrible after they get your money & they are very unreliable during their busy summer months. read more

Great price super fast really friendly took care of our furniture really well. I would definitely hire these guys again for my next move.

Do NOT use DTown movers....Be extremely cautious of this company and regardless of what they say, they ARE NOT part of Brazos movers. I had a wonderful experience with Brazos Movers when my parents moved and called, who I thought was Brazos Movers, to schedule my move. Spoke to a nice girl and when I asked, this is Brazos movers correct, she said yes we handle their overflow....WRONG. They are NOT part of Brazos. How the call got to DTown movers is still a mystery. After an extensive conversation with the person making my reservation, she quoted me a certain number of hours, I thought it seemed a little aggressive and asked we add a few more hours to be on the safe side. Happy with the quote, I booked the move. WOW, what a horrible experience. First, they did not show up with a big enough truck (was told the other truck broke down), they did not have enough blankets, tape, really anything to keep our items safe. They sent 3 guys, 2 could not even lift a standard box, my daughters and I were lifting heavier items then them and the 3rd was the Forman. It took them 6+ hours to load our items of which an hour alone was trying to figure out how to get a couch down from upstairs. (FYI when we moved to the house the then movers had the couch upstairs in about 10 mins). Luckily we had rented a U-haul to move other items on our own, they had to use the U-haul BUT wait....charged us in the end to load it....WHAT???? Once we finally got to the new house (after saying forget it, lets go....we will come get the remainder of the stuff on our own tomorrow.) They proceeded to hold our items hostage until we paid over 3Xs the original quote. They would not move an item until we paid the money and told use it would take 3 hours to unload but if it were finished before they would refund the hours....oh they took ALL the time. Knowing we were on a clock and at that point just wanted them gone, myself, my husband, my 70 year old Dad and my 2 teenage daughter unloaded the U-haul. We had the U-haul unloaded before they were even 1/2 way complete with their truck. At that point, the 5 of us started to help unload their truck too. Later we found beer cans and trash on our front lawn....looks like they were just hanging out while we were unloading vs unloading our items. After that the real nightmare began. I called the company to explain that the crew they sent were not qualified and they should NEVER had taken that long. I was even told, "oh yes, this crew is only meant for 1-2 bedroom small moves." They agreed to refund 20% (still having to pay 3Xs the original estimate) but would look into the matter further. I have STILL yet to receive ANY refund. I have called multiple times and have been told I was speaking to the Owner (nope, was not the owner at all)....they were just passing me between managers. I was told the money would be back to me last week, then yesterday and then they just stopped picking up my calls. When I would call from another number they would pick up, say they were working on the refund and then hang up. I have left 2 messages for the supposed owner and have yet to speak to him. Looking at the other reviews, seems like this is their way of doing business. I just hope this review stops another person from getting scammed. read more

Booked them to move a piano. Paid the deposit and then they kept making excuses and not showing up. Liars and thieves I guess. Issuing a charge back and finding another company. read more

DO NOT HIRE THIS COMPANY! They don't show up when they say they will. They change the schedule without informing you. They didn't cover our new furniture and now the paint has been ruined on special pieces. They show up 3 hours late. They didn't deliver all the furniture and my husband had to go back to the house for the rest of our stuff. Then they expected us to pay for the extra trip! I don't think so. Do yourself a favor and find a reputable company. They need to be shut down! read more

Slowest movers I have ever used Biggest mistake using them and had a damaged dresser in the end even though they wrapped everything very slowly. One guy was listening to music and walking at a snails pace, never paying attention to the job he was supposed to be doing. Very expensive..dont waste your money and look elsewhere! I have always experienced fast and professional movers and was a mistake using this company..you would think i moved out of a 2story 3000 sqfthome with a million things to move but i didnt! I moved from a 1st floor to another 1st floor..should have been 3hrs tops. read more

This has got to be the WORST mover in the DFW area maybe in all the USA. These people delivered the wrong stuff to the house and refuse to recognize their error. I have yet to receive my property. They tell you they will check into it and call back but NEVER call back. read more

Professional, mannered, efficient, and careful. I asked for a quote to be sent to me and i recieved it right away. The quote accurate with the move. The wrapped all my things so that they would not spill or get scratched. The gentlemen that did my move didnt complain about me being on the 3rd floor. I was impressed and i would definitely use them again. read more

Oscar and team were great! They called before they came to give me an arrival time and got to work quickly! They moved a ton of stuff super fast and were courteous and polite along the way!! read more

Had a crew of 4 with one truck in 100 degree July Texas heat. Frank, Zack, Martin, Benito worked very hard and were very courteous. Moving from multi story home to multi story home is not easy. Out of a full truck with many very large pieces, only one item had some minor scratches on bottom, nothing I would even complain about. Total move took about 4.5 hours. The thing I liked the most was the guys attitudes. They joked and smiled the entire move. I appreciated that. read more

D- town Movers Ed is a very aggressive and disrespectful person. I paid him a $100.00 deposit a week in advance to reserve the morning moving spot for June 27th 2020. The movers were to be there between 8am -10am. By 10:30 I had to call to find out where my movers were. I was told that the Truck broke down, but would be there by noon. No truck by noon, then I was told that a truck was coming from Waco to Houston and that I would have movers by 5pm. I called and finally he answers and says Oh no sorry we can get another company to move you tomorrow. He said he was going to give me a discount. No discount ! I spoke with the new movers, and asked about my deposit. They said Ed told them he had already refunded my deposit, and I would pay them full price. Nope that did not happen. I called Ed to ask were my deposit was, but he avoided my calls, but when I called from my husbands phone he answered. Bottom line It was not until Tuesday morning when I called and told Ed I was going to let everyone on social media know he stole my money, that he decided to refund me my $100.00 deposit. He screamed over me on the phone, saying he did not want my money, he was loud an aggressive and hung up on me. Im the one that should be upset and screaming, he cost me money and time. and pure frustration with having to move a whole day later. DO NOT USE THIS COMPANY. The woman in the office over the phone are no better, they are rude, place you on long holds and not polite. RUNNNNNN read more

First time moving. First time hiring movers. I'm glad I found D-Town movers. Overall it was a good experience. Jose and Angel were my guys. They came only 10/15min late but they did call me first. They were very nice. I had to asked them to wrap up my washer and dryers but I guess maybe most people don't do that. They wrapped everything else though. Jose helped hooked up the fridge, washer and dryer. Jose was very nice. Giving me tips on what to buy and what to do. I had laid out brown papers on the floor and he stayed on it. He spoke English mostly (I can understand Spanish, esp cuss words). They moved everything within 2.5 hours. Very fast. Great price. I would go with D-Town movers again. read more

I've used many movers in my life - not only are these the best, they don't even compare. And I've had a corporate relo with mayflower. Some points: - arrived exactly as scheduled. - courteous from the start. Each of them shook our hands and introduced themselves. - competent: started by asking to see everything and understanding where each item was going at new house. Literally wrapped everything including lamp shades. I could go on. - patient: didn't fuss when I changed my mind several times about where the "heaviest sofas they've ever moved" went I will use them - and only them - again. read more

In February we hired D-Town for a move to Waxahachie. Movers came and one of them was hurt so 2.5 workers to do the job. During move they broke the legs to our office desk. Wasn't a huge deal initially. Filed claim and were told within 90 days we would hear from insurance company. It has now been past 90 and no contact made. I waited to post a review in order to see them do right thing. I would not recommend this company. read more

I called D-Town Movers on a Sunday, expecting to get a recording. The owner answered, and gave me a quote.. And, within minutes I received an email with my confirmation. The day of the move I was contacted prior to their arrival. They were extremely professional and courteous. These guys are the best!! Very reasonable, too!! read more

D-Town Movers - My moms treasured pieces... handled with care. - Movers Near Me - Plano, Texas

I'd give this company a zero if I could. Was scheduled from 12-2...And just like the other reviewers was never given any update and I had to call them to get an ETA...the manager/owner offered me a discount for the next day but I know I'll never actual get it based on the reviews here. I canceled and will find somewhere else. read more

Awful experience. Broke things, damaged things, scratched hard woods, drug a BBQ thru my living room and left ashes and soot everywhere. Won't return calls, won't repair or replace items. Keeps promising me things and won't deliver. Don't not use! Go to AB Movers instead! read more

By far the WORST experience I've had with movers. I lived in a 1-bedroom apt and moved into another 1-bedroom apt and it usually takes a maximum of two hours with movers in the past. I received phone calls and was told my movers would come at 2:30pm and then again at 3:00pm, but they showed up at 3:30pm. These two guys apparently have never worked together before, they lacked communication with each other and was not working as a team. They even bickered about each other to me and to each other which I thought was very unprofessional. They did not have the right equipment (platform cart, etc) and were handling furniture one at a time, which made the whole process inefficient and the move 3.5 hours long for $366! Upon finishing, one guy asked if I tip them then he will tell the company they did it in two hours. I would not recommend D-Town movers to any of my friends, because they lack professionalism and efficiency and I was extremely unhappy with my experience. My roommate hired movers from a different company and they did everything in 1.5 hours for $160! read more

Very happy with my experience with D-Town Movers today. Called them yesterday to ask if they would be able to pick up furniture I bought at a furniture store that day, deliver it, and take away and dispose of old furniture. I did not want to have to deal with delivery guys from the store, plus another company for disposal, plus trying to schedule everything around my busy schedule and possibly not having furniture temporarily or having unneeded furniture sitting around my apartment waiting to get disposed of. Not only was D-Town Movers able to handle my request, unlike some of the larger big name moving companies I called who either wouldn't pick up from the store or would not dispose of the old furniture, but they were able to book me for the following day. Come this morning, they called to confirm the details, got to the store before I even did, and even waited around without charging for wait time after I made a mistake with the opening time of the store on a Sunday. The two man team they sent to do the pick up and move were great. Friendly and professional guys (Sorry I didn't catch their names), worked efficiently and got the whole thing done ahead of the 2 hour estimate I was given. Very surprised anyone has had anything bad to say about their experience with this company after my own personal experience today. Would gladly recommend and if needed will definitely use again myself anytime. Thank you, D-Town, for a seamless and easy move! read more

If I could, I'd give them zero stars. First, they showed up 4 hours late and the movers were high as a kite. They couldn't complete the move, so they told me they'd come back tomorrow morning at 9am. I get a call from the owner at 10:30 saying he just found out they didn't complete the move. They finally come back out four hours later and wanted to charge me more than my quote. They also brought a smaller truck than requested and the movers had an attitude. When they finally got everything moved into the storage, they got an attitude because after 2 hours they weren't done. Then they started throwing and mishandling my stuff and had it packed in ways that were unsafe and unstable. It got so bad that at one point I called another moving company to take over from the crappy work and attitude. The worse company to ever exist, with employees to match that!!!! read more

This is a horrible company, first they over charged. I only had 7 boxes, washer, dryer, and dresser and bedroom set. They procrastinated until my move was 4 1/2 hours. They didn't reassemble my bedroom set. Then I just noticed while putting my bed up there is missing pieces and screws. I called and never got a response. Now I am unpacking my tv and it is damaged will not come back on. I am so disappointed and I will be going to the facility something has to be done. read more

Showed up 8-10 hours late with no communication unless you called the number. I was only moving across the street from a 1 bedroom to another 1 bedroom and it took 2 people 4 hours to move....with no driving time..that's insane. They didn't come prepared, did not bring the correct tools or resources to move...the quote I received initially from the company was a 3 man crew...only 2 showed up. They did not even move all my belongings because it look so much time anyway. Very disappointed. The reason we need movers is because we can't move things ourselves, but seems like I will still be moving a LOT on my own. read more

So they came and moved one item. They damaged the piece of furniture and the the walls, and the base boards. They used no moving blankets to protect the furniture. Then I called them about 12 times with emails and every time they said they had 90 days to fix this problem. We are now going on almost 6 months and they are still saying they are looking into it. In other words, they don't move things properly, and then when they damage things they don't do anything about it. RUN FOR HILLS! You might think you are saving money but trust me you are not! They have more excuses then escaped convicts. read more

Do NOT use. On our scheduled move we were rescheduled 5 times within the same day as 'no show' was throughout the day. Upon showing late in the evening we were required to exit our home no later than midnight.....it was 10:00 p.m. before loaded and ready to move. We then had to clean the home we were leaving. Unprofessional and the team even argued amongst themselves. They did deliver to our new home but the crew, again, unprofessional. Upon final delivery and as we tallied damages a settlement was agreed upon. However, we were told by the accounting department and even the manager after weeks of calls, with no correspondence, the "check was in the mail". Check never showed. After hiring a lawyer, they even responded to our lawyer that the "check was in the mail". Compensation for damages, which was significant, was never acquired. I would not use nor recommend these folks for any moving services. read more

Just no! Broke the leg off solid wood desk hid the leg broken by boxes. Didn't even have the courtesy to leave the leg so it could be fixed this was an expensive desk. Broke the door off custom entertainment center. Dropped the weights to our grandfather clock. Never sent claim docs even after multiple calls. Late to appointment and tried to charge overtime. They ran into corner of storage building and denied it to owner but he had cameras. Unprofessional to the max. Appears none of them had been trained on how to properly move furniture. If i could have posted without a star i would. read more

Second time using these guys. This time they didn't show up till almost the end of their arrival opening, with three different guys than we had last time. These guys were super fast and working in almost 100 degree weather, and didn't miss a beat. A little rough with our stuff but no visible damage (we will see once we unpack boxes). Lots of "policy changes" since we used them 4 months ago, was not informed of these when I booked (charge if they have to use 2nd roll of shrink wrap and they won't take some smaller items) and there was some miscommunication with the movers and office (we had two stops but the movers only had one in their paperwork). Still very positive overall service though read more

THIS COMPANY STEALS FROM YOU!! May 18th, 2019 hired D-Town Movers to move me from an apartment to a house. They were late after repeated calls. One of the movers was very rough with the furniture and did not want to be there. He broke my desk, told me about it, noted it on the iPad. I went to file my claim. Long story short after many attempts I got confirmation and an agreement that they were going to pay for broken furniture. Every time I call there is another excuse. Edward himself said in December he would pay me in two days but never did. How can a company steal from the very customers that are paying their bills? This is just wrong. read more

We recommended D-Town Movers to a repeat client; i am very concerned at the level of unprofessionalism that the client expressed to me regarding the move. They showed up with one man short and my client had to help them with the move, the broke things and my client said $money was missing. It was a horrible experience for my client. I will never recommend them again. read more

They are receiving a 1 star review due to damage that happened during our move. The guys that moved us were nice and helpful but still damaged a few of our items. After I found a huge hole in our laundry room wall, the leg on our work bench totally bent and a HUGE gash in our brand new homes front door I was a little mad. Now I'm even more Frustrated and furious due to this matter not being resolved. This has been a 4 month process and it's still going on! We have not been reimbursed for the damage and now Vivian with the claims department isn't responding to my email! I have asked to speak to management or owner but everyone seems to ALWAYS be out of the office! Please think twice before using this company or just be aware if damage happens they think you will just give up! Absolutely the most frustrating moving company we have ever used!!! read more

I would give them 0 stars if I could.....the crew was great but Daisy the girl who scheduled me lied to me promising more than once that the crew could unmount and remount my tvs....that didn't happen.... they were 2 hours late....I was told 12-2...my email confirmation said the same... they had me down for 2-4 and they sent a truck that was too small so we had to make 2 trips which cost me even more money....fuckin terrible service when I talked to Edward the manager on duty.... they don't care about customers....period!!! read more