Used this company for a move a couple days ago thought it went well, so I booked them again. COMPLETE NIGHTMARE!!! I had a move scheduled from 8am-10am so I took a half day off work to accommodate. The 8-10 window came and went so I called to see what the issue was. Daisy, answered and started giving all sorts of excuses and said she would check the ETA. Fast forward 30 minutes later, no call back with an ETA, I called again Daisy had no answers and gave me a manager, Edward. Edward promised a discount, but still couldn't give me an ETA. Over 2 hrs later I finally get movers and they do the job. Afterwards I asked about my discount they offered the same $25 that they give everyone to give them a good review. Yes, they incentivise you for good reviews, so be careful. A full day gone for work, I try to call Edward to address my concern, they tell me that he is unavailable while he is on the phone with the mover standing next to me asking what I want. The movers leave Edward never calls back, I get my $25 off, so here is your review, D-Town Movers. You earned it! read more

We waited three days for them to show up. Kept getting the run around. Placed a deposit to hold our time. Otherwise we would have given up. Now we are out $100 and three days. They will no longer answer our calls. Zero communication. Absolutely ridiculous! read more

I was pleased with service until after they left i noticed a tear in my leather couch that I didnt pick up on prior to signing off. A blanket was sitting on center of couch and I really guess I have only myself to blame for not checking more thorough. But hard to believe they didnt know it happened since blanket was placed on top. So.... word to the wise please inspect very carefully your things prior to letting them leave. My mistake. Teri read more

If zero star was possible that would be the rating. Terrible company. Not professional, they scratch and damage our goods and furnitures. Quoted 6 men crew and showed up with 3. Job took 3 days instead of 1. And after a week we are still waiting on some of our furnitures which they said they are repairing. Stay away! read more

This company sends unprofessional personnel to property and does not repair broken items. D town movers sent 3 very unprofessional personnel to my home. During this time, they played offensive music, broke items, lost items to my refrigerator. Personnel also lied to me stating they could not move my washer and dryer because it was Against their policy. It was discovered it was not against their policy , but the workers left the tools to disconnect the washer and dryer at a previous job. The workers became upset going to be late for another job and started to carelessly move my items . They did not pack the truck right And had to make two trips costing me more money. I had to rent a 2nd storage because they did not pack the items correctly. It was a mortifying experience. Moving is stressful enough, these people made it even worse. read more

Requested a quote, sales guy was suppose to come on Tue from 11-12pm came at 1205 no call nothing. Did not receive a quote for the move as promised. I called the office they assured me that I would receive the quote. Still no quote. Bottom line HOW CAN WE TRUST YOU WHEN YOU DON"T DO WHAT YOU SAY YOU ARE GOING TO DO!!!! Let alone trust you to move me. read more

Phenomenal group of guys! David, Isaiah, and Robert were courteous, easy to work with, and super efficient! Not once did I feel like I had to rush them. They knew exactly what they were doing and they were so great! Never knew moving could be this easy. I will absolutely use them again if I'm moving again. read more

I was skeptical about using these guys as it is a very young owner. I hired a three man crew. One worker was busting his butt while the other two were constantly on their phones, needless to say a 2 hr quoted job turned into 4 hrs. On top of that they broke my Treadmill and informed me that they had no one to look at it or fix it. The mover took pictures of the damaged screen and I never heard back from them. I called them twice and they said they would get back to me; never heard from them. The screen cost me an extra 425 to fix due to their mistake. My honest opinion is go with a more reliable, experienced and more PROFESSIONAL company. They are cheap but you get what you pay for. read more

They were late. Move was scheduled for 2pm-5pm. They didn't get to me until after 5pm, because of them having the wrong telephone number and address for me. Kevin and DaMarcus were great; it didn't even take 2hrs. But Edward is a Joke! read more

If I could give no stars, I would. This was the WORST movers experience I've ever had. First, they were almost 4 hours late. Apparently they had a flat tire and the truck's engine overheated. Then when they finally arrived, there were only 2 men and I was quoted 3 men. One of they guys said the third guy quit while they were at the gas station. They were so disorganized it took way too long to load the truck. That would be because I kept having to remind them of the larger items that needed to go on the truck so on 3 separate occasions, they had to reorganize the truck so the items could fit. I clearly listed all of the large items I needed to move to the person who took my order and the truck was plenty large enough to accommodate them. Don't ever use this moving company! read more

After such a horrible experience moving this summer with another company i am changing my review for D town movers. The guys may have been slow but my stuff wasn't broken and they were honest and professional which is not at all what I experienced with company (and I use that term loosely) I went with. I should have stuck with AB or used D town movers this last time. Hopefully won't have to move anytime soon but if so I would give them another try. read more

The team that showed up to help me with my move was absolutely AMAZING! For a 22 year old I have a LOT of stuff, and they were so quick at wrapping everything up and making sure everything was safe to move. They were so friendly and I could definitely tell they were going as fast as possible! I would HIGHLY recommend d-town movers to anyone who needs a quick and easy move. They'll take care of you!! I'll be using them again for sure :) read more

Good guys, quick easy move. Definitely good workers and take care of your stuff. Would definitely use again. Cory and David were great very professional. read more

DISAPPOINTED Booked a 3 man crew, 2 showed up. Was scheduled 2-4 pm, showed up at 6. It just got progressively worse from there. The guys loaded my storage pods quickly, but used zero shrink wrap (the rate included unlimited shrink wrap). After they loaded the pods, it was under 2 1/2 hours so I asked them to move the stuff that didn't fit down in the garage. They didn't really seem to be having it, started moving slowly, and asked if they could cut out early. They mentioned several times they weren't supposed to be the crew to come but just got called in. They also left a mess in the house. I spoke to the boss, he offered a gift card and a $55 refund for the surcharge. Ok, well the issue isn't money, the issue is fact that I paid and planned for a 2-4 move with 3 guys, and that's not what I got. Also, I seriously doubt I will get that refund or gift card, but I will update this review in the event I do. He also said he could cut me a rate with his good crew. Ok, so you haven't proven reliable yet, why now? Finally, he said "not to make excuses, but..." at least a half dozen times during our conversation. I can not over emphasize how disappointed I am in this place. I seriously think there must be a bunch of fake positive reviews on here because this was the worst company I've dealt with in a long time. Now the best part, I have to hire new movers to do the job I paid these guys to do and redo it. Just don't use these guys. My recommendation... read more

this is the worse moving company ever!! do not. i repeat do not use. they damaged so many of my things. broke my tv, damaged my valuable cabinets, my floor, my walls, the steps leading into my home, and i have missing boxes. i repeat. do not use. i have been waiting on reimbursement for weeks. every time i call the office i am told the claim lady is out and will return my call but she does not! do not use this moving company!!! read more

I had an appointment for Sunday September2, 2018 in Carrollton Texas. They were scheduled to arrived between 2 and 5 pm. It is 9:20pm and I am still waiting. I have been in contact with the crew who say they are in Plano and will be on their way soon. I won't hold my breath. read more

Worst experience ever!! Scheduled 4-7. They said they are running behind and would be 530 or 6 before they would arrive.They ran way behind because of previous load issues but never communicated until it was 530pm that my move may not happen before 830pm, and can we just push it to the next morning!!! Had to hustle and find a new company that would move us tonight because my fiance and his kids were already moved into our house and we didnt want to be apart due to shitty ass movers! Do not schedule with this company!! They had no remorse or care that I was being put out and had to call to see if they were even still coming! Unprofessional and disrespectful!! read more

On my moving day, i was given a window of arrival of 8-10am. At 10:30 i got a call that they were an hour away. At noon i was told they went to the wrong place and would be there at 2:30 at the latest. They arrived with only 2 men but i requested a 3 man crew knowing how much and how heavy my stuff was to make it faster since i would be charged by the hour. After 3 hours of loading i headed to my new apartment where they'd be bringing my things. It's an hour drive on the worst day but took them 2.5 hours to get there. They arrived with 3 men to unload which was helpful but odd to me. My couch has a gash in it, the bottom of my mattress ripped and boxes marked fragile were torn apart at all 4 seams. My things were not taken care of and my time was disrespected, i do not recommend this company!! read more

Terrible service. Had an appointment at 4pm and didn't receive a call or update that they were running late. I had to call multiple times to ask where they were and they had told me they were going to have to come at 8pm. I understand things come up but do your customers a favor and let them know. I cancelled and went with someone else. They won't last with this service. read more

As if moving isn't already a hassle, these movers added more stress to this process instead of making it easier. My move had to be rescheduled to the next day due to bad weather, then the next day came around and no one showed up during the scheduled time. I called the company multiple times and didn't get an answer. Finally, the person I spoke to realized I somehow wasn't scheduled in so he found 2 movers to come in last minute. These movers got to my new complex and realized they would have issues getting to the elevator for my furniture. The staircase was closer to my apartment so I suggested that to save time. These movers straight up LIED about there being a $150 upcharge for taking stairs and told me to bring them the $150 in cash. I knew this was suspicious so I called the company. The manager I spoke to was nice about handling the situation, but the movers were still a pain to deal with. They started giving me attitude because one of them was fired on the spot. He stopped moving my items at one point and only one mover had to move all of my furniture. This added so much more time to the clock then it should have. It was completely ridiculous. The manager was nice and gave back a partial amount of money for this situation but still not worth it. AVOID THEM. read more

I'm really mad at myself for not reading these reviews. I love Yelp and was somewhat 'ready' to get my treadmill out of my study. So I didn't do my due diligence... So, hired these jokers. They arrived within reason. They had no tools to take my treadmill apart since it couldn't fit through the door. They had to wait until Edward (owner) returned with a set of tools. Duh. The young guys struggled to move the darn equipment. It's been moved before without a problem ... That mover wasn't available. During the process they scratched my wall and wood floor. I let them know. I took pictures. I filed a claim. I called a week later to find out what was the status ... Edward said, "read your contract ... I have 30-90 days .." His anger and talking over me was a sign that he wouldn't take care of my damage. Read prior messages. I get it. I'm mad. I'm pissed that YOU GET WHAT YOU PAY FOR. I will never ever hire them again. When the guys left, I asked them (kindly) if they could take their trash with them. They had dumped a bunch of 'trash' on our sidewalk/road. Very disrespectful of our property and my house. My treadmill is sluggish. Very inexperienced. They had no clue what to do with my treadmill. read more

I recently moved and used this company for the first time- they confirmed the appointment a day in advance, which I liked. They were right on Time the day of the move. They called prior to arriving, too. They were very polite and courteous. They used shrink wrap on every piece of furniture and moved fast and carefully. They finished an hour faster than I had expected. I was very impressed with their service and I highly recommend them. read more

This was my first time using their service for an apartment move that was right across the street from my current apt now. They damaged my wood furniture, damaged two television lost a back couch cushion, and damaged a wall at my new apartment. Over two months after the damages were done they finial made me an offer to settle my claim for around $300.00 . I declined this offer, and will be taking them to court. PLEASE BEWARE OF THIS MOVING SERVICE!!! read more

To preface this, I talked to Edward after my move, but I've seen no follow up. So here's my experience with D-Town Movers. I found D-Town through Home Advisor. I was looking for movers, talked to three different companies, and Edward was so intent on gaining my business he quoted me lower than the other two companies. Our house closed on 12/23, and while I wasn't excited to move the weekend before Christmas, I talked to Edward and Leyta and they both confirmed they could complete the move with no problem. It started when I sent the email Edward quoted me (3 man crew, 26 ft truck, hourly rate) to Leyta. We followed up with a phone conversation and I put down my deposit to secure my date of 12/23/16, with movers showing up sometime between 2 - 4 pm. I didn't check the confirmation email she sent to me right away, but I did look at it the day before our move and saw that all the information she put in was WRONG! That was my bad for not looking at it sooner, but as soon as I saw it, I called to confirm. She had the date right, but she had me with a 24 ft truck, showing up between 8 am - 10 am, and she had my phone number completely wrong. While on the phone with her, I confirmed all the details (this was on 12/22/16), and she assured me that while she mistyped the information, I was confirmed for the 2 pm - 4 pm time slot on 12/23. So, 12/23 comes along. We close on our house in the morning, our furniture gets delivered successfully. 2 PM rolls around...no phone call. 3 PM...no phone call. 3:30 PM...no phone call. At 3:55 PM, I call one of the D-Town Movers numbers, and talk to Edward. He says he'll call me back. So about 25 minutes later he calls me, and guess what - NO MOVERS ARE COMING! Why? Because my move was marked as COMPLETE!!! Except that it wasn't. So my day is essentially screwed now, because we had to be out of our storage units by 9 PM that night!!! So I had to go to my storage unit and make arrangements with them to leave our stuff for another day. Edward told me he would try to get some movers to me that evening, and he would call me back. Around 5:15 PM, he calls me back and says he can have a crew out there in about 40 - 45 minutes. ARE YOU FREAKING KIDDING ME???? It's dark now, I don't want to move in the dark. I have plans, like every other person, on Christmas weekend. I told Edward to forget it, don't send anyone. He asks me, "what can I do? I can give you a discount, take off half the trip charge and then a discount on the hourly rate. I can have a crew there first thing tomorrow morning between 9 AM - 10 AM." I told him if he gives me the discounts and gets a crew there first thing in the morning, I'm okay with that. So, 12/24/16...I'm expecting a call early in the morning hoping a crew will be there to move me. We get a call just before 10 AM that a crew will be there in 30 - 40 minutes. So they finally show up around 10:40 AM (note that isn't when he told me the crew would show up in a previous conversation, but at this point, I'm like whatever, I'm getting moved). Now, the crew, they busted ass! I will say that much. They got us moved out of our storage units pretty quickly. It took two trips (one for the big unit, another for the small unit). They were very nice and efficient. Two points of feedback on the move itself. First, they broke my knob off my dryer. That sucked because I had to order a replacement part. To "pay" for the damage, they deducted 15 minutes of time from my move. Second, watch how they stack things. I had heavy boxes stacked on not so heavy boxes, which caused them to buckle. Fortunately, nothing else was damaged. So, when it came time to pay, I told them they needed to call Edward because he said we were getting an additional discount for the inconvenience. When they called, the only "discount" we received was getting the full trip charge waived. WTF??? That's not what Edward and I had talked about on the phone. So, thanks for deducting $45 from my move. I know that might seem ungrateful, but really, this was a giant pain. Oh, and to top that off, remember the deposit I put down to secure my move - it was never applied to the total. So, I call to talk to Edward about it and end up talking to Leyta. She refunds me my deposit, and Edward said he would reimburse me for some of the cost of the move. Something like $60. I've still never seen that "reimbursement" or the email he promised to send when he got back into the office. Now, I understand the "growing pains" of a business expanding rapidly, but don't give me lip service because you want to keep your reputation looking clean. It's just not good business. So, while all these reviews look pretty awesome, don't ignore the people who are telling you about their bad experiences with this company too. Don't think I'd use them again. read more

Want exceptional service? These guys are the best. David, Enrique, Robert provided a fast, friendly and professional service. They were efficient and reliable. It's rare to see people who carry a lot pride in their work and these particular gentlemen did. Will definitely use them over and over again and also recommend them to everyone. read more

I had the worse experience after my items where stolen the company never returned calls after promising to make sure I was ok I would not recommend and also passed along info so other people in my apartment will not book read more

Review edit; Even though it's been a year since our move, we have come across multiple things that Oscar and his team didn't pay attention to when they set up our furniture. My husband found out that they hooked up the dryer to the wrong faucets (hot to cold/cold to hot). They also assembled our bed frame incorrectly, drilled random holes into the base boards instead of lining them up to their pre-existing holes. They also dented our refrigerator and we found broken slats in our sons bed. Would not recommend them which is why I am changing my initial review. I would definitely not use them again read more

I really appreciated the hard work of this team. Remeil, Bernard and Bobby hustled and got us moved within 3 hours. We moved from one apartment to another within our community. But we moved to the 3rd floor. Poor guys, can't imagine why the appointment setter put us at the end of their day since I booked by about 2pm the day prior. We didn't have a lot of furniture but we had some and some heavy boxes too. Very fair price and their hard work was so appreciated. Definitely worth it and have already passed their name along. Also they were very courteous and polite. Ask for this team. Will call on them again. read more

All talk, no follow through. Don't let the owner's response fool you.

I used D-Town Movers for my clients move and could not have been more impressed. They brought packing materials and packed everything up accordingly. The three guys only took a short 15 minute lunch then quickly got back to work. This Realtor recommends them!! read more

These guys are professional, affordable and very hard working! Would use them again. Edward the owner was very helpful as well.

The absolute worst moving service EVER!!!!! The 2 guys that arrived were super slow and seemed like they were purposely moving slowly to charge you as much money as possible, they smelled like weed, cigarettes and body odor really bad on top of that. I was told on the phone when making the appointment that they would be able to disassemble my bed and then assemble it at the new place. When they arrived they looked super confused when I told them they would have to do that to move my king bed. They had no correct tools with them to do anything so I literally had to call someone to come over and disassemble the bed so that they could move it and then someone else would have to come and assemble it at my new place. Super inefficient and unprofessional. I spent almost $400 on a 1 bedroom move where I did some of the work on my own and had to ask other people to disassemble and assemble my bed. I will never use this company ever again and I will warn everyone to never hire them. read more

My moving experience with D-Town Movers was exceptional. Justin and Cesar were professional, courteous, and very efficient. I've moved with other companies in the past and have honestly never experienced movers as hard working and skilled as these guys. Justin was also able to place my things in my 10X10 storage so that it fit perfectly. I was worried I'd gotten a storage too small for my stuff, but he made me feel better when he let me know he could make it work. Thanks so much D-Town Movers! I'm definitely calling y'all again for my next move! read more

We had another company cancel on us over the Memorial Day weekend because their crew could not make it because it was too hot...really in Texas??? D town Moving literally came to our rescue and moved us on Memorial Day at no extra charge. Chuck and his crew wrapped everything up and took care of our furniture as if it was their own. This crew was courteous, professional & extremely fast. They took care of us in a huge bind at the last minute and we will never use any other company again. We absolutely recommend D Town Moving. read more

Great service all around used them a few months ago. As a veteran, I would highly recommend them.

UPDATE: Eddie called shortly after I posted this and acted confused, but read his notes and said he apologized and remembered he was supposed to send me a check. It's been a couple of months...Still waiting on that partial reimbursement check... read more

DO NO USE THEM!!! They damaged 2 of 3 big screens. Damaged the railing on the staircase. Went almost 3 months without being compensated even after filling out their claims form. I call and text Edward almost every day he would not answer. Finally went to their office for the second time to demand compensation. Edward tried to cheat me out of paying for the repairs he already promised to pay. Only reimbursed $270 for the tvs and $300 for the wall damage. Not nearly enough for the big screens. Then Edward tried to tell me he would only give me check when I took down the pictures of the TV's they broke on my review. So I did then made an updated review. Edward is VERY UNPROFESSIONAL, I repeat DO NOT USE THEM!!! read more

By far the worst moving experience I have ever had! I ordered a 3 man crew and ended up getting 2 guys, 3 hrs after the time frame I was quoted. The workers were clearly people they had hired off the street. Complete amateurs, who were slow and didn't know what they were doing. They were unable to complete the move in 5 hours, and had to return the next day for another 8 hours. Mind you, we moved from a two bedroom house to a new house 10 minutes away. 13 hours it took to move, let me repeat that-13 HOURS! And my husband worked his ass off helping! Furthermore they broke several irreplaceable boxes of glassware, scratched my furniture and chipped paint off the walls at my new place. I cried for hours, I wouldn't wish this on anyone. When I addressed it, they knocked $220 off my bill. I just wanted it to be all over and I wanted them gone so I reluctantly paid the $1000. Never again. read more

D Town moved me in Feb 2018; a short move of two miles. As it turned out, the worst move of my life. It took them 12 hours and damaged many pieces of my furniture because they ran out of blankets and just wrapped furniture in shrink wrap. I gave up on them repairing furniture and had most of it repaired myself with the understanding I would be reimbursed but zero and we are mid May. They knocked out all the slats in my plantation blinds and still not fixed. They put scrapes all over my walls and I had to pay to repaint. have called Edward over 50 times and all I get is excuses and empty promises. I would never recommend d town to anyone. And still no reimbursement even though I had insurance!! See the pictures, it says everything. read more

See all

Great service! We had Brandon and David and they got the job done quick and on time. Even wrapped the sofa, which no movers have done for me before. Will definitely use them again in the future. read more