UPDATE 2015 I must update my prior (2013) review. That…read morereview was written before I really knew much about our options in this rural community. We are barely outside the city limits and our options are (a) Frontier DSL, (b) satellite through something like Dish, (c) "fixed wireless" which I think D&P Communications is the only game in town. D&P sets itself apart from the others with transparency and honesty. When they say my service costs 70.99, my bill reads 70.99. In contrast, Frontier charges my mother in law ~25% in a long list of unexplained fees. If you get quotes from Frontier, they will not include the fees in the prices they quote and will even flatly say their policy is to not discuss fees. Furthermore, the D&P installation crew came out and told us we couldn't get 8 mbps, and that 3 might be more realistic. When we did get the service we averaged 5 mbps. Frontier? I believe them to be fundamentally dishonest and intentionally misleading. My mother in law's "6 mbps connection" through Frontier is throttled 24/7 to 1 mbps download/0.3 mbps upload. That's too slow for Skype (!). The problem with D&P is that they are expensive. Their 8mbps/2mbps package is $71. That's pretty steep in my book. Then comes the reality, buying internet in Adrian is like the South Park episode with the class mascot election between the Giant Douche vs. Turd Sandwich (https://www.youtube.com/watch?v=UthMHjoNyjA). There *are no great options.* Frontier's business model is to prey upon people who will pay any amount for internet, then they bait and switch, throttle connections, and hide fees. Satellite is really too limited in terms of data allowances (a concept ripe for corporate abuse & surprise bills). In the end, the honest company gets my money Yay! I'm a fan. 4 stars. They are too expensive for 5 stars. But consider the competition weighs in at 1 & 2 stars. =============================== ORIGINAL REVIEW (2013) I was signing up for their service yesterday when the "give us your SS number and all personal information" screen came up. I filled everything out and before hitting the send button I notice the web page was UNSECURED. So I called their customer support number and someone from the Adrian office answered (cool, a local!) and told them about it. The lady was really nice and said I had to come in anyway to sign an agreement, even if I did sign up online. The next day I went into their office to finish the deal. On the phone and in person their customer service seemed top notch. The lady I spoke to even surfed the actual connection speeds of my neighbors and found the fastest speed I could expect was 3 mbps. Cool, honesty from an ISP. That was too slow for our purposes, so I passed. I suspect this company is way, way better than Frontier (a pair of dixie cups and a string is better than Frontier) but they may be slower for rural folks than the over-the-airwaves services like D&L Communications. (2015 edit: D&P is an over-te-airwaves service in rural areas, I suspect they are slower than Satellite services). One thing they insisted on was that they don't slow down connection speeds during the day. This smells like BS to me, but they were emphatic about it. (2015 edit: this claim turned out to be true.) I gave them 3 stars because I had to to leave a review. Don't take the 3 stars too seriously. (2015 edit: I hadn't actually used the service yet when I wrote the last review, but had to leave a star rating to post a review).

I hate making bad reviews, but talking to an engineer that could help but chooses not to, and then…read morerefuses to connect to a supervisor is unacceptable.

Took my phone in to get battery checked out as it was not keeping charged for as long as it was…read more Saw a quick decline. They swiftly identified the issue and found out in my account i was still under warranty so i was able to get a replacement phone. This was all done very quickly. They were friendly and fun to talk to while we were transferring my information from one phone to the other. Great, quick and friendly service. Length of time to transfer seemed to be longer than ever before. Not their fault. So 5 stars to the staff. 1 star removed for tmobile process.

Worked quickly and smoothly to fix a minor problem. Would definitely return to this location. The…read moreAdrian location is a predatory environment focused 100% on commission based actions

This is the second damn time that my Internet went out this week while I was online playing with my…read morefriends!! Don't ever get these motherfuckers!!

If I could give a 0 I would. I have had intermittent internet issues for a month which the internet…read morecompletely drops signal every 1-3 minutes, they have sent out 4 technicians in the past month with no resolution. They state the problem is at the pole. There seems to be 0 communication within the company between techs and maintenance, customer service just wants me to reset my modem 700 times. Gross negligence and incompetence, if there wasn't a monopoly in my area for internet service providers I would have switched long ago. I work from home twice a week and this has been directly impacting my job performance. Spectrum does not cover lost wages instead offer an extremely generous $25 off my monthly bill. I don't want your charity, just the service I pay for. If you have an option I'd recommend staying away from charter (spectrum) whatever they are calling themselves these days.

I wouldn't give their customer service a single star. Everytime i have scheduled an appointment for…read moreservice they have changed the time by as much as 4 hours!. If you get dish and ever need a service call, you can probably expect this problem. On top of that they wait until the last minutes of your scheduled time to notify you of the change.

Well what can say... to say the service SUCKED would be like me saying I looked like I did at…read more20.... They messed up my billing so much I have tried to quite them but they wont let me because they put it under the wrong first name. So I am suppose to have a secret pass word... Why yes they do... To bad for me that it is a secret to me... So I call customer service besides hanging up on me I have now be on hold for 2 hours and 50 minutes. So what is Guiness World Record for being put on hold??? I guess my rep from Dish and I are going to find out...

This company and its owner have so much passion to help small businesses. If you have internet and…read morephone service for your business give them a call and you too can save $1,000's per year. If you have a restaurant, manage food banks, run a school, own a hotel, or even a hospital you need to call 343 Technologies. The IOT in a box solution they sell will help you save $1,000's per year. To be able to monitor your refrigerators, coolers, freezers or even smokers is huge. Set thresholds to you are notified immediately.

From the owner: 343 Technologies is a business solutions company. We work with a large network of partners to…read moretailor customized solutions for your business. Whether you need broadband internet service, fiber, VOIP office phone system, wireless sales, phone and tablet repair, or an M2M/IOT solutions. We are headquartered in Jackson, Michigan and serve customers nationwide. We serve businesses of all sizes and types, from small businesses to enterprise, public sector, and not-for-profit organizations. Let us show you how we can add value to your company. Contact us today to schedule a service appointment.

I had requested that TV services be terminated in June 2022. I returned all of the cable equipment…read more(receivers/DVR) related to the TV service. The company started a new billing cycle on 1-8-2023 and informed me of the charges on 12-12-2023. They included a $78 fee for cable TV services and a $21 charge for TV broadcast fees. I told them that all of the equipment was returned so there should be no TV related charges. They insisted that because they offer TV streaming over the Internet that the charges were legitimate and that they must be paid in full. I refuse to pay for services/rentals/fees that were not rendered and they would not take any action to resolve. Clearly this is criminal in nature. You cannot bill someone knowingly that a service was not rendered and use a hypothetical reason that one "could" use their services over the Internet while refusing to remove the charges. This type of activity is really fit for a RICO (Racketeer Influenced and Corrupt Organizations Act) lawsuit. I have filed a complaint with the Michigan Attorney General. The idea that they could force TV services without equipment to watch TV is absurd. The excuse that one "could" stream their content is absurd and they do not even care.

Charter would not let me change the password to my own email account without having my husband's…read morepermission first because he's the 'account holder'! Seriously. It's 2015! In a similar situation years ago, my husband gave Charter 'authorization' to let me change the account without his permission. We found out today, that the exception to that policy is 'password changing'. Really? And do I follow one step behind him as well? Considering I have ALL of the account information including four digit pin, address, zip, social security, etc., it is NOT a matter of protecting our account for security purposes. That's an insult to even use that as an excuse. They weren't helpful nor were they the least bit interested in resolving our issue. Due to a regulated industry, they continue to get away with horrible customer service and horrible policies. Deregulate them like the phone companies and things will change real fast. Calling Dish and Direct TV next!

Professional, reliable, and friendly local business owner…read more Quick to respond and arrived on time, it was refreshing to speak with a professional that has so much experience and was easy to understand. I was treated with respect and everything I was told I would get via email arrived as expected. I wish I had more reasons to work with these folks!

Kevin was an awesome help, was accessible when most needed and made time next day for service. He…read moreexplained everything and helped fix some of my electrical issues from a power surge. Would recommend if looking for help

Horrible customer service! They don't respond to issues with their products. They make returns next…read moreto impossible. Stay away from them. I would give them zero stars if availabl.

Solid signal is a disaster. this stinking site tries not to…read moreallow bad reviews. tthe dictation totally screws up and refuses to work. yelp sucks too I guess.