We woke up to flooding in our basement and immediately started reaching out to several companies…read more Alex was the only one who offered to come out and assess the situation that same day, which we really appreciated. He was prompt, communicative, and professional throughout the entire process. We originally thought our water heater was leaking, but after Alex assessed the situation, he determined that the issue was actually our sump pump. He explained everything clearly and provided us with a quote on the spot. Once we accepted the quote, he was able to start the work that same day. He did a great job, and the pricing was reasonable. We are so grateful he was able to help us so quickly during a stressful situation. We would definitely recommend Alex to anyone looking for someone who is responsive, honest, and reliable!

Alex installed a floating shelf for tv and a ceiling fan. Great communication, prompt scheduling,…read moreand completed job the same day. I thought I needed some electrical work done, but Alex inspected the site and determined the electrical work done previously would be sufficient for a future tv wall mount. He was honest and didn't charge me for what I didn't need. Thank you Alex for your patience with my questions and concerns. Hire him. He's an honest guy and did great work!

Load side was the second place I called for an estimate. Now I will ONLY call Load side for my…read moreelectrical work. The first guy i called gave me an estimate over the phone that was twice the true on-site estimate that Andrew gave. They showed up on time, evaluated the job site and got right to work. They did an amazing job, very professional, very clean work, and super nice people. I am glad I found Load side and you will be too! Update: I called Load side for some more work I needed to get done. Including: a new outlet with usb ports in my mudroom, running a new circuit in order to mount my TV on the wall, and new Can Lights in the basement. He was On Time, Punctual, Professional, Honest, Hard working, and Knowledgeable.

Fixed our drier outlet in about an hour and a half, came the day after we called…read more Amazing service, Andrew H even checked an additional outlet at no additional charge. Load Side has excellent customer service and quick response times. In today's economy, helping out the consumer whenever you can is how you get my business. Will be reaching out for all future electrical issues.

Dom P, Ronny and Don H., were easy to work with and professional hardworking guys. They worked…read morehard and answered all my question. I'm grateful to my neighbor who suggested Haley Mechanical!

What a cluster. We…read morestarted our journey to get a new generator installed on 19 May. It was finally finished sometime in August. One would think that a place who specializes in generators would do better than this. However. First, the good news: our salesperson, DJ, was wonderful. He spent time with us going over the BTUs and size generator that would realistically be needed here. Also, our meter needed to be upgraded and I gotta say, Consumers Energy was great! Yeah, you read it. Great! They were here within two days time, had the thing installed and ready to go. Bam! And now...the rest. It took a while to get scheduled. Ok, no biggie. But when they finally arrived to do the install, that's when the mishaps began. It was hot outside. Like blazes. We kept the guys swimming in drinks and had them come in as often as they needed for AC breaks. The install was to take 1.5 days. Welp, by end of day 2, the people just left. Long holiday weekend? Extra extra day off? Going to contact us next week about finishing. No call. Call office. No clue. Called back. Evidently, generator needs a part. No one mentioned this. (Wouldn't you think that a place that specializes in generators would have parts?) Days go by. More calls to office. No part. More calls, no part. Called back and scheduled. Oh now something else. We will get back with you. Inspector from county can come in meantime. Cool! He arrives, very pleasant and inspects plumbing. He says, "when is electrical inspector coming?" Huh? He said that Haley should have also scheduled that. The plumbing inspector even called the electrical inspector himself (!!) and was told that Haley never scheduled him. Call office. Oh, uh, guess that didn't get done. Called office about SIX times to get that scheduled. The installers from Haley cut the outside gas line too short. That had to be redone. Now we are ready? Generator going to work now? No. Now the guys have to come back. The replaced part from July? Doesn't work. Replacement ordered. Call office. Is it there? Is it there? When are you getting it? Etc etc etc Part comes. Oh damn, now the lid doesn't lock. Going to order new lock. Call office. Any word on part? Anything? Hello? "We are going to have our new electrical manager help you out. He will call you right back" Crickets. Days and days of crickets. No manager. No anyone. Call office. Part here? Nope. Guy is coming out. New part found. He is super nice. Tries new part. Guess what! Doesn't fit! Eeeeeeeeee He says he is going back to take an entire lid from another generator to fix ours. He does. All is well. Days later. We get a call asking for the serial number so our extended warranty can be registered because Haley forgot to get it during install. Three weeks after that, we still don't see extended warranty in our app being added. Call office. Oh, she hadn't registered it. All in all, this whole process took months, and no less than 30-35 calls to the office to get things done. No one knows what is going on in this company from one department to the next, one employee to another. It used to be highly recommended because it was family-owned. Now, we can see how private equity has "helped" enhance another business into the trash heap of history. After this colossal mess, we do have a nice generator that works great. And we will be using an entirely different company for our annual maintenance.

This company was excellent to deal with. They were fast to respond and confirm my appointment…read morewhen my AC wasn't operating. They charged a comparably lower diagnostic rate than their competitors. They showed up on time and were professional and were able to find the issue (blown capacitor) quickly and get it repaired for a reasonable price. I've saved them in my phone for future reference and will highly recommend them to anyone who needs their HVAC serviced.

Requested for tune-up service on central a/c unit. Tech took panels off the central a/c unit and…read morespray 1 can of coil cleaner. I had already performed this service about 2 summers ago. I Googled what is generally performed for standard a/c tune up. Here is what I did not see the Tech doing. Did not check refrigerant level. Did not open up furnace to inspect or clean evaporator coils. Did not test refrigerant levels. Did not lubricate moving parts. Did not test capacitors or amp draws. Asked for hot water tank flush. Mine had a weird ball drain valve. The last hot water tank installer put in to let out more sediment out from tank. It was not standard. Power Tech had to procure a fitting in order to allow garden hose type thread to be installed. It did not help that my floor drain was clogged in the basement. Another drain was located and the Tech's self coiling hose had to be stretched out to extreme extent. It put pressure on the fitting. And that made it so the water was squirting out of the fitting and getting all over the basement floor. The Tech only drained the tank once. No flushing/purging/refilling to get all the sediment out. No safety and components check. Tech should have stated a proper flushing could not be perform. Tech was on the phone much of the time. I ultimately left the room so tech could take his calls. 6/24/26 I wanted to update my review after owner commented. When I hired you, your demeanor should have been professional from the start. No customer should have to call you back a second time to ask you do to a proper job. You initially earned my trust when I hired your company. You have lost my trust by performing a really subpar job, but still collected top tier pay for the services. You have cost me to spend double and hire another company who will do the proper job. The job you performed was something I could, and have, done in the past MYSELF. I would not recommend your company.

Chris was incredible. Highly communicative, proactive, and knowledgable. His emphasis is on quality…read moreand getting it right, and does so in a timely manner. We are very satisfied customers. And a very nice guy as well!

It is no mistake that Chris has an exclusively five star rating- I wish I could give 10!! Chris is…read moreunbelievably responsive, professional, effective, and just a joy of a person. I texted him this morning with three issues- not only was he able to swing by this same afternoon, but he solved all three within an hour! I've used Chris for several plumbing issues and truly I will go to no one else for any of my handyman needs. His expertise is remarkable, his eye for detail unmatched, and his prices fair. Truly while it's never fun to have a problem in need of fixing, it's made immeasurably better by knowing I can call Chris. Hire him! :)

We needed a mini-split system to cool our 2400 sq. ft. house during the summer months -- we've been…read morebroiling back here in the woods on hot summer days for years! We made an appointment to get an estimate. A knowledgeable member of the Steele Team arrived on schedule and reviewed our options. A few days later we received the estimate, one that was lower than an earlier estimate we had received from a competitor, and we approved the job. The following week the installation crew arrived and put in the Breeze 33 system, including the air conditioning unit, 8 ducts strategically positioned in bedrooms, bathrooms and common areas, an air handler (installed in the hallway ceiling), and the outdoor unit behind the house. The crew was excellent and got the job done in a single day. They meticulously cleaned up after themselves -- actually, they did better than that, vacuuming the stairway cleaner than it was before they came and repositioning personal items in rooms that might be impacted by falling dust from the drilling. Our experience was great. Now we're set for whatever inferno this summer has in store for us. Highly recommended!

Awesome service! My A/C quit on a 95 degree morning. I called Steele at 9:30 AM. The dispatcher…read moresaid a service man would be out between 12:00 and 4:00PM. He arrived early at 11:30, replaced a burnt capacitor and had us up and running by 12:15. My puppy even liked Jack the technician. He fell asleep on his tool bag while he was working. How can you beat that?

Gus has down several home projects for us. His work is excellent and fairly priced. Highly…read morerecommend Gus.

Gus was great, he returned my call, came on time, did the job, neat and efficient. We will be…read morehaving him back!

My experience with Denny was extremely good. Since I called for an appointment they showed empathy…read morefor what I was experiencing and tried to schedule me asap. Tho he wasn't available right away he tried helping me over the phone in the meantime. Once here, Denny explained to me exactly what he needed to do and how he was doing it in order to get the best possible results. My ac is running great and didn't have to spend $10k+ on a new unit as recommended by one of those big name companies. Thank you Denny for your phenomenal service!

Similar to other 1-star reviews, Denny called midway through the appointment window to say he…read morewouldn't be able to make it and was looking to reschedule for 3 days out as a "maybe." His excuse? A prior job ran long and he had "commitments" afterward. Instead of doing what any reputable HVAC tech would do--working late to ensure a customer has working AC--he chose to clock out on time and leave me sweating in a hot house. If you value your time and your home's comfort, don't risk it with this company. Booking here means clearing your schedule just to get a last-minute cancellation and a vague promise to maybe show up days later. Absolutely unprofessional and completely disrespectful. Good luck finding a reliable company to get that AC up and running quickly!