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    Jesse is a lifesaver! He took the time to help me locate my lost contacts. Great customer service. Thank you Jesse!

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    T-Mobile

    T-Mobile

    3.0
    (2 reviews)

    After moving to T-Mobile from Verizon I quickly realized what a horrible mistake I made. After…read morethree times, I tried to get them to fix the problem. My bill went up $20 a month. From what they told me was going to be. From what I here from other people? This is a common scam T-Mobile pulls on people. I was told I would also get a $200 Visa gift card but I have not received it and when I talk to customer service. They can't find it and don't know what I'm even talking about. The result was their service doesn't work where I need it to. Wouldn't that be breach of contract? The manager of the location was no help and told me sorry it's our service. If the service doesn't work where I needed to, then the phone is useless, and I should not be held to a contract. T-Mobile is exactly what it has been forever. It is a horrible company with horrible customer service. And no matter how many times I call or chat with them. They will not give you a regional manager contact.

    This review is for the store located at 1429 N. Telegraph Road Unit B. In Monroe Michigan…read more I highly recommend this store to EVERYONE! The Manager had the patience of "Job" with a smile on his face and his voice so kind, as he answered all my questions, and I had many. He spent 2 hours with me and his assistant was great as well. They took good care of me way beyond the call of duty. I wanted to read everything and they provided me with everything and set up my phone for me and like I said, had the patience of "job". I will recommend this store to anyone who wants to know where to go to get EXCELLENT SERVICE. Thank you both for all that you did...GREAT JOB!

    Charter Communications

    Charter Communications

    1.0
    (15 reviews)

    Terrible Customer Service!!!…read more I recently (3 years ago) had a name change, and this company accepts my payment every month under the new name by the way, but refuses to change the name on my account. I have called them several times requesting the change, and each time they promise to change it. However, month after month and year after year I still have this old name on my account. Today, I called customer service to request that they cancel my account due to not being able to change my name. The lady I spoke with was extremely rude, and has no business being in customer service... I then requested to speak to a manager, the manager was a bit better at customer service and offered me a $20 credit for my trouble, but I will only get that after she monitors my account to be sure that I do not cancel. So for my trouble I get spoken down to, and get some credit dangled over my head like a dog begging for a treat.... Really Charter... Really? This is how you conduct business??? Now mind you, their name change policy is extremely archaic, there are only two ways to do it... you can only send it by snail mail or fax of which is super inconvenient for this digital world... but okay!!! You are a company that supposedly provides the best in TECHNOLOGY and are the MOST up to DATE... and you cannot receive an email? I will be shopping for a better more up to date company who cares about their customers.

    If I could give a 0 I would. I have had intermittent internet issues for a month which the internet…read morecompletely drops signal every 1-3 minutes, they have sent out 4 technicians in the past month with no resolution. They state the problem is at the pole. There seems to be 0 communication within the company between techs and maintenance, customer service just wants me to reset my modem 700 times. Gross negligence and incompetence, if there wasn't a monopoly in my area for internet service providers I would have switched long ago. I work from home twice a week and this has been directly impacting my job performance. Spectrum does not cover lost wages instead offer an extremely generous $25 off my monthly bill. I don't want your charity, just the service I pay for. If you have an option I'd recommend staying away from charter (spectrum) whatever they are calling themselves these days.

    Spectrum - isps - Updated August 2026

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