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Apple - Franklin Park Mall

3.4 (34 reviews)
Closed 10:00 am - 8:00 pm
Updated 1 month ago

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Diana P.

Stopped at the Apple store and bought a MacBook Air. Jim was very informative and professional with the sale. He was patient, kind, and courteous. He showed us the difference between several devices. I was very pleased with my purchase. Ask for Jim when shopping at Apple.

Nothing like a trip to the Apple store!
Tankeeya B.

Very friendly associates. The whole Apple store concept is somewhat confusing to me. I a new user so when I look around the store and there are several different items that look identical (too me) I don't know how to select the bwst item for me without the aid of a sales associate. This is not a critique of the store or its associates. It's a review of my experiences as a customer.

Timmy sporting his new watch!
David G.

I usually go to the Apple Store at Keystone Crossing in Indianapolis and this was my first time to this Apple Store at Franklin Park Mall. We took my 15 year old grandson who was visiting from Oregon to Tiffin (in Northwest Ohio). He had never been to an Apple store so I was hoping it would be a good experience for him as it has always been for us. We went specifically to look at the Apple watches which my wife & I already own. We had numerous employees ask us if we needed anything and we had a few minor questions but mostly wanted to look around and browse which they always let you do without any pressure. My wife was also looking to get an additional watchband (one of the new Woven Nylon ones). When it came time to get to business, an employee - associate - genius came over to us and answered all of our questions. From that point on, he was fantastic being there as much or little as we wanted. His name was Phillipe and could not have been more polite or respectful to us or my grandson. I watched him as he dealt with my grandson alone and was totally impressed how polite and respectful he was treating him the same as he treated us. We have always had a Great experience at the Apple stores and that is why we choose to do all of our Apple purchasing there instead of other retailers. The "Apple Store Experience" as I refer to it cannot be compared to any other retail experience. I seriously have never encountered a single employee who, I felt was not ready to be on the floor. When I do ask a question they cannot answer, they always go and get the answer for us from someone else. As a side note when my wife was browsing she asked one of the associates about a problem she has been having with her iPad on a setting and he went straight to a particular individual and he quickly showed her how to correct it. That made her day as we have tried everything and they fixed it in a matter of seconds. As they always do, Phillipe offered to help my grandson set up his watch and sync it to his phone, which I was grateful of since I was not going to have the time afterwards as we had to travel back to Indiana. I stepped away and let Phillipe work with my grandson and he actually let my grandson do the set up while assisting him. He was very patient and never rushed him in anyway. When they were done, Phillipe asked him if he had anymore questions and offered the various branches of support that Apple offers in case he had any additional questions or problems. I thanked Phillipe for an excellent experience for the almost 2 hours we were in the store (much of it browsing) and Phillipe gave me his business card. As I look back, I really don't know how it could have been a more positive experience for us or our grandson (who acknowledged he has never been treated with that level of attention or respect before). I'm pretty sure he was impressed and will be back to the Apple Store! A huge Thank-you to Phillipe Taylor at the Franklin Park Mall Apple Store.

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2 months ago

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1 year ago

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6 months ago

Helped convince me I no longer want any apple products. Such a headache and waste of time. Im switching back to android for good

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4 years ago

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5 years ago

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3 years ago

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3 years ago

Always a great place to get your Apple products updated and repaired. Today we just bought Christmas stuff

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2 years ago

Great service. Listened to what I wanted and got me out quick. Somewhat expensive but all in all a good experience.

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7 years ago

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3 years ago

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9 years ago

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5 years ago

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10 years ago

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10 years ago

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7 years ago

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10 years ago

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10 years ago

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7 years ago

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7 years ago

I Love Apple but The Service was great I will recommend this to anyone Came HERE it is a amazing

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6 years ago

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9 years ago

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8 years ago

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10 years ago

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10 years ago

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7 years ago

Najieh Oweis helped me out so much. Came in with a problem with my iPhone left with it fixed completely. Best customer service hands down.

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10 years ago

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10 years ago

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Review Highlights - Apple - Franklin Park Mall

When I bought my apple watch this summer a very knowledgeable young man answered all my questions.

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