When I looked into getting my new computer set up, I was highly enthusiastic about this company's location in Holland Ohio; having met an older, customer oriented man who I assumed was the owner. However, based on my initial experience, when I went back at another time, to get another computer fixed, I got a very different unexpected vibe. Having experienced a curt, rude, dark haired, middle-aged man that did not really want, or could care less if he had my business. Recommended by a faith based institutional customer, who was shocked to hear how I was treated, as a senior I was taken back, by his dismissive attitude toward me, as well as my older computer. read more

My laptop started acting up so I took it to Best Buy (where I bought it and where I will never shop again...no wonder they are going bankrupt). The 18-year old behind the counter kept trying to upsell us the Geek Squad 3-year warranty. Um no. It was under the 1-year warranty so I wanted them to run a diagnostic test on it. They called back after a few days and said it was a hardware problem and it's not covered under warranty but if I bought the 3-year Geek Squad thing for $400 they could fix it. For that much I could get another laptop, so no thanks (I only use it for the Internet). Disgusted with Best Buy a computer nerd we know highly recommended Virtual PCS. We took it in, the owner was great and told us so many of his customers come there because they get disgusted with Best Buy and their Nazi upselling tactics. He also told me that a waranty covers hardware and basically Best Buy tells people a load of shit to get them to spend more money. Virtual PCS did a great, quick and professional job. Not to mention an honest job. I had never been to an independently owned computer store before but am so glad I tried them out. read more

This is the second time I have patronized this place. Sometimes the wait is a bit much, but if you can maintain patience, unlike me, they do a pretty sweet job. Thomas seems like he knows what he's doing and I haven't been disappointed yet. Thanks for the good job. Highly recommended. read more

Very reasonable and within my budget. They'll be my go-to from now on. Appreciate their professionalism. Great experience. read more

I'm not impressed at all. Derek started out great and now he won't return phone calls and no matter how important you tell him something is, he still doesn't return phone calls. We own a business and we can't count on him anymore. We are now looking for a replacement. read more

Gets just (1) star because I can't rate it any lower. Below is the complaint to Virtual PC today: Several years ago, when visiting Toledo for the holidays, I was in need of computer repair and a friend recommended Virtual PCs. I received GREAT service and was quite impressed, hence I later returned to your store for additional service, with which I again EXTREMELY pleased. Due to the stellar reputation of your store and performance of your personnel, this past year, on December 31, 2016, I purchased a new laptop from your story. As a part of the purchase I paid for a data transfer from my old laptop. Unfortunately, something went wrong. What I do not know. However, when I picked up my new laptop immediately prior to leaving Toledo in early January of 2017--I stayed over to get the computer--the data transfer failed to preserve the E-Mails that I needed and had saved. Nor was my address book transferred. As a result, I am @ a TREMENDOUS handicap since I now am not able to do much of the work I need to do. Please know that I called your store and asked to speak with the manager. I was given a 'runaround' and told 'Derek' would call me, which he did not do. I had to again call your store and ask for 'Derek' @ which time I was told nothing could be done about my issues. From the tone of the conversations, I have absolutely no doubt I did not speak with the store manager as I had asked. Please understand that I realize nothing can now be done. I have intentionally held my comments until I can reasonable communicate them; however, I am most upset that I have not only lost my address book, but I have irretrievably lost EXTRAORDINARILY valuable E-Mails. I am beside myself with; 1) the incompetence that cost me my data and 2) the way my issue was handled so the responsible employee(s) is not accountable for his/her actions. This situation leaves me with only one (1) course of action and that is; 1) to never again do business with Virtual PCs and 2) advise all my relatives and friends to never do business with Virtual PCs. That I fully intend to do. read more

Been there a few times for my business and home. The owner even stayed late to help us. They are very nice, respectful and helpful. If you need any help for pc or gaming this is the place to go! read more

I've been taking my computers to Virtual PC for years. I trust them to give me an honest assessment of the problem, and a fair price to fix it. They also let me know if a problem can't be fixed. They have even suggested someone else to help me when they couldn't. I now work with an ex-employee of Virtual PC, and he still suggests taking my computer there. I'm a loyal customer! read more

I have always received prompt, courteous service from the technicians at Virtual PC's Secor. They have built some of my pc's in the past and I'll go to them again in a heartbeat! read more

I took my laptop in because it would not boot up properly. After paying $48 for diagnostics which I was told typically takes no more than 48 hours to complete I was told that I had a few viruses and that it would be done in another day. I waited two more days and finally received a call back saying that my computer is good and ready to go. I went to pick up the computer and the Virtual PC guys turned on the laptop and the computer kept on randomly restarting itself. So they took it back and another 2 days elapsed before they called me and informed me that I had a severe virus on it and they are going to need completely wipe my computer. I was told that to completely wipe it, it would be an additional $25 and they would only charge $30 instead of the usual $50 to back up all my data. I gave the go to wipe the computer and on the 10th day I went in to pick it up. The price of the wipe went from $25 to $69. I was so sick of dealing with these guys that I just paid it in full and took it home. When I got home and started checking to make sure everything was running right I learned that not all the function keys on my keyboard were working because they did not install the drivers for them. Also, I had a DVD inside the computer but that was no longer in my computer. I called them and they said they would look for it and I am currently waiting to find out the end result of that. My speakers worked perfect and were crystal clear before I took it to Virtual PC's and when I got it back it sounds as if my speakers were blown and I can barely hear sound coming from them. There are other minor problems that I was luckily able to fix myself. The end result, I will not be a returning customer to this shop nor will I recommend it. TEN days to remove a virus, charging me more than what I was originally told and a gamut of problems after a complete wipe. I recommend SAVING your TIME and MONEY and taking your business elsewhere. read more