1. Razelle Store - Toledo

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Toledo, OH

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Razelle Store - Toledo

5.0 (2 reviews)
Closed • Closed

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8 years ago

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Tim M.

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7 years ago

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When I looked into getting my new computer set up, I was highly enthusiastic about this company's…read morelocation in Holland Ohio; having met an older, customer oriented man who I assumed was the owner. However, based on my initial experience, when I went back at another time, to get another computer fixed, I got a very different unexpected vibe. Having experienced a curt, rude, dark haired, middle-aged man that did not really want, or could care less if he had my business. Recommended by a faith based institutional customer, who was shocked to hear how I was treated, as a senior I was taken back, by his dismissive attitude toward me, as well as my older computer.

My laptop started acting up so I took it to Best Buy (where I bought it and where I will never shop…read moreagain...no wonder they are going bankrupt). The 18-year old behind the counter kept trying to upsell us the Geek Squad 3-year warranty. Um no. It was under the 1-year warranty so I wanted them to run a diagnostic test on it. They called back after a few days and said it was a hardware problem and it's not covered under warranty but if I bought the 3-year Geek Squad thing for $400 they could fix it. For that much I could get another laptop, so no thanks (I only use it for the Internet). Disgusted with Best Buy a computer nerd we know highly recommended Virtual PCS. We took it in, the owner was great and told us so many of his customers come there because they get disgusted with Best Buy and their Nazi upselling tactics. He also told me that a waranty covers hardware and basically Best Buy tells people a load of shit to get them to spend more money. Virtual PCS did a great, quick and professional job. Not to mention an honest job. I had never been to an independently owned computer store before but am so glad I tried them out.

Apple - Franklin Park Mall - Exterior within the mall

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My helper was Ray and he was great helping me with my iPad issues , it got fixed and I truly…read moreappreciated his time in helping this senior fix the problem ! Thanks Ray ! Liz from Boars Head

Yesterday, I visited the Toledo, OH Franklin Park Mall Apple Store for the second time in…read moreapproximately two weeks. I have been there many times over the years with very positive experiences. The first recent visit two weeks ago was an attempt to update my mom's Apple Watch because fall detection was no longer working and the "automatic update" had not updated and I couldn't figure out how to manually update it. While everyone was nice during that visit, I was passed off to various staff members and ultimately needed to leave the store because the update was expected to take more than three hours and they would be closing before the very slow process could be completed. When I arrived home, I followed directions to continue the update process, but it was repeatedly unsuccessful. I decided it was time to buy my mom a new watch - the newest SE 40" face model- and not have to deal with trying to salvage a watch that was beyond its prime. I also decided to go to the Apple Store during the day on a weekday. Alissa was the team member assigned to me and she immediately took an interest in understanding why the fall detection feature was important. She was also very patient as we tried various passwords. It would have been a more stressful process without Alissa right there next to me with her understanding encouragement. Throughout this process of turning in the old watch (btw, received a credit of $55) and purchasing the new one, she never pressured me in any way. Alissa spent approximately one hour solely dedicated to getting the new watch set up, which included several calls to my mom to obtain a code that was generated to her phone at home). . Throughout it all, she was patient, helpful and good-natured. I left feeling that she cared about my experience and in setting up the cellular watch with ringtone and my mom's watch face preferences. Alissa is a very sincere, knowledgeable and dedicated team member who clearly takes pride in her ability to help others in her role at the Apple Store. Thank you Alissa! You're the best!!! P.S. The new SE watch also includes an extra fast charger along with a watch band.

Razelle Store - Toledo - itservices - Updated October 2026

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