Ethan and Colin were very friendly and helped with everything I needed. Ethan explained everything…read moreto me in a way I understood. Also the music playing was a nice touch.

Great store with friendly employees. Very helpful with questions and aren't pushy when It comes to…read moremaking sales.

It looks like this store has moved, it's now on Monroe near the Secor intersection. I didn't look…read moreat the sign closely enough and thought this was a real Verizon store. I got my 2 year upgraded phone. 10 days later the screen stopped working. I stopped at a different (real) Verizon store and they told me I bought it through American Cellular so I had to go there but they are supposed to replace it since it's been less than 14 days. They refused to replace the phone and told me I had to file a warranty claim with Verizon customer service. I called them and they told me the store is supposed to replace it. I went back to the store, they said they totally WOULD replace it but I didn't buy my phone there. I made them look it up in the system, the sales guy counted on his fingers out loud the days since I bought it to make sure it was less than 14 then jokingly asked my toddler if he broke mommy's phone. Then he said they couldn't replace it because they didn't have another one in stock but they would get one from another store. The next morning I tried to return the phone altogether because they've been lying to me and lying to Verizon but I couldn't because I already sent the barcode on the box in for a rebate. As I left the sales guy literally laughed at me. It's been 5 days, real verizon is sending me a reconditioned phone which I said was fine because I would rather do that then ever speak to these jerks again. They called the store one last time and the store said they had a replacement but they sold it before I came into the store and now they don't have any in stock. Not that it matters because I refuse to step foot in that store again. Beware of American Cellular.

Came in on May 10th and was helped with the purchase of a new phone by Ghiman, whose assistance I…read moremostly appreciated. After I upgraded my phone for the first time in 6+ years (although I've been a Verizon customer for 10+ years total), the store clerk told me to go pick out a phone case (which I assumed there would be probably a 50% markup for but I disregarded that for convenience's sake). I say "probably" because there were no prices listed anywhere. While I was distracted, Ghiman put a screen protector and lens protector on my phone which I didn't realize until I got back to the counter (he also included an adapter that I didn't ask for). I didn't think much of it since the screen protector was already on the phone. The bill came out to $982 which was significantly higher than the $600 I paid for the phone, but I chocked it up to the setup costs and taxes. When I got home, I decided to more meticulously scour the receipt. I realized that between 4 accessories (screen/lens protectors, adapter, case) I was charged just under $240. I ordered almost identical products off of Amazon that night for $23, including tax. The store refunded the case/adapter but refused to accept the screen/lens protectors. I don't think it's a coincidence that the store hides the prices of accessories and then charges a 900% markup compared to similar vendors online. Applying non-refundable accessories at 10x market prices before customers can refuse and then playing the "no-takebacks" card is the icing on the cake. This is a shameful way to run a store and a shameful way to treat a decade-long Verizon customer. Can't imagine how many other people they've gotten with this tactic.

First of all let me say it wasn't the clerk that stayed an hour and a half past closing time to…read moretake care of me. It wasn't the employee. It wasn't the initial visit.. what made this this whole Odyssey a total waste of my time and money is I would guess the whole Verizon organization from top to bottom. I've had my phone for a little over a month now I bought a tablet. Additionally, with it tablets work fine phones never work correctly, but boy when they wanna get their money like shut your shit off even though they still haven't fixed the problem a month later this is after coin, tech-support, and everybody else underneath the sun, I can't figure out why every time I call them. They want to hang up before I get a chance to find out whether or not the phone is actually gonna work and this is happening several times if I wanted to be lied to and have my money taken from me for some BS services I would've became a hooker with a pimp because that's about the amount of respect I've gotten from Verizon sure they give me a discount because I'm a veteran but whatever percentage that is taken off doesn't mean no good if the overall function of the service is Nolan void not to mention the arrogance and the conceit that loses through the phone when you try to complain to somebody i'm at almost 45 days. My problem has not been solved. I doubt if it's gonna get solved I have one person that's working for me. This is the original clerk, fantastic guy, but if anything I would run and find another cell carrier, I would go with the other phone before I ever try Verizon again the same thing applies to AT&T, although in all fairness, this one is about Verizon they were doing us a favor when they broke up AT&T's Monopoly, maybe they need to break the phone companies up a little more cause they're still very very conceited. They look at you like you've got nowhere else to go. You're just gonna have to deal with us enclosing if Verizon, were a man, a real man Verizon couldn't count to 21 if they were totally naked

I love T-Mobile!! I get great service every time I walk through the door. No problem Is too much…read morefor them, all the staff will assist with any little thing. My phone gets a great signal everywhere and they have some really good deals and plans. Won't be changing my provider any time soon. Keep up the great work!!!

From the owner: Visit the T-Mobile store in Toledo and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 5206 Monroe St Unit A can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

This is a shady business. Having been a client for almost a year you can expect that if you sign…read moreup for the recurring bill payment a few days after the payment is deducted from your account your service will be shut off until you can get in touch with this company to force the turn on. Be Aware of your billing! Following multiple shut offs etc I was fed up. I started digging into the billing and found that they were billing me multiple times a month! This occurred on more than one occasion. Buyer Be Ware with this shady company.