Worst cell phone experience of my life. I was lied to, they did not resolve my issue. When I tried to return the phone I bought a week prior I had my receipt everything that came with a phone and the device was only taken out of the box for about 5 hours. They told me that since my carrier was connected to the T-Mobile brand all I would have to do is put my SIM card in and my data would transfer I would be able to use the phone. So I bought the phone outright for full price. When I put my SIM card in it didn't work. I went back to the store on Fremont Pike and they told me there was no way that the process I was instructed to do so I could get my service before or heard about. I just wanted to get a new phone, I asked the right questions multiple times when I bought it, I double checked I did everything I was supposed to do and got nothing but grief for it. The cherry on top was even after they knew everything that happened they still wanted to charge me a restocking fee. I was unable to get my refund because I did not have my wife's debit card on me and they couldn't just transfer the money back to the account even though I had every single thing necessary to make a return. The whole situation was horrible. I'm super disappointed! read more
