I have been a customer of toast for a few years now, and hands down the best customer service in…read morethe industry. Couldn't say enough about these guys. Thanks toast Damon

Toast Net runs to my house on AT&T lines and I get a fixed price for internet with no throttling. I…read morerecommend it to everyone, check out their website. The few times there were issues with my service a toast net employee always handled contacting AT&T and checked back to confirm the service was back to normal. Save money, try ToastNet

The internet itself was good. In the 5+ years I had it, I had no issues. The customer service is…read moreterrible. You first have to go through a computer AI support (terrible) before you can get to a human, which is based overseas. They struggled to understand me making me repeat myself multiple times. There response time and handling of service requests is also terrible. I was recently having work done on the outside of my house and the wire was accidentally cut. I had to wait 6 days to get someone out to repair it. I wasn't happy but it was my fault but luckily the contractor was able to splice it so I still had Internet. They came out, "fixed" it and left. An hour later, the internet still had not come back up so I called. I was told I'd have to wait another 6 days before they could come back out and try again. IMO the service tech should not have left until confirming it was working that failing they should have made me a priority since it was their failure. I understand employee shortages but their are methods of putting schedules together to bake in time for high priority calls. Needless to say I found another provider that was able to squeeze me in 2 days later.

Kill Me! I say kill me now! ( Not literally) but wtf!!!! I…read morecalled 5-7xs and asked about my caller I.D. You know what 5 out of 7 told me?! That my home # is my caller I.D and 1 of them out of the 5 told me his employee number as my caller I.D. . Slap them silly and call me crazy! The other you wanna know how that went? Well one put me on hold for 45 mins. The other she did know 89% of what she was talking about but after we parted ways it all went South. Nothing she told me to do was on my tv. No channel 9900, also the new updated direct equipment doesn't have the caller I.D app Honestly these are overseas call centers or they are here on a visa Work program. What's not acceptable is they get paid for not being trained and putting us on hold until we hang up. They know wtf they are doing. Does the company?

Went to return my cable equipment and had no problems. In fact, they actually checked my bill and…read moresaved me $50 on it. Didn't have to and I didn't ask.

Called customer service because during deck construction my internet was accidentally cut. The…read moregood news: I only had to ask for a "live representative" twice before being transferred, and then my wait time was one minute. I was promised a service call later today. The bad: The woman I was talking to was reading very fast with a heavy accent and was difficult to understand. All I wanted was to schedule a repair, but twice during the call she tried to sell me something I don't have. It's just not the time. She did not listen well. Two times during the conversation (after being interrupted multiple times) I had to tell her to stop talking and LISTEN to me.

I almost never write reviews simply because I only think about it when a service is bad which…read moredoesn't seem fair however in this case I feel it is my duty to warn others. Suite Solutions has proven to be the worst ISP that I have ever worked with at either the home or enterprise level. To be fair and start on a positive note when their internet service is working it works pretty well, it is a little overpriced for the speeds they offer but recently they reduced their prices to something a bit more reasonable. That being said, service goes out quite a lot. For the past month my service has gone out for between 30 minutes and 8 hours nearly every day. When I contact customer support they tell me there is an outage at my property and a technician is on site working on it. When I ask for a bill credit they say they will have to refer me to the billing department who will give me a call however I never receive a call, when I ask to be transferred directly, that department is always closed at that time. This is not a new issue, I have lived in this apartment complex for four years now and at least once a year I go through something similar. Over my stay here I have been told that it would take 14 days for a technician to do a service call, that 0.01Mbps upload is acceptable because they offer UP TO 5Mbps upload, and that after they apologized because their auto pay system didn't work for a month they were going to need to charge me a fee to set my service back up and that if I missed another payment they may not allow me to use their service anymore. All that to say their customer service is not knowledgeable at all and is quite honestly the rudest that I have worked with. I stay in this apartment complex for reasons I don't need to go into here but my warning to all is that if you are signing a lease somewhere and you find out that the complex is going to force you to use Suite Solutions just turn around and walk out the door, it is not worth it, I hope they offer some really nice kickbacks to the property managers because otherwise I do not understand how they stay in business.

They are the absolute worse. I lived in a complex that has a contract so I can't choose another…read moreservice. I only have internet and they absolutely sucks. I have to constantly reboot my modem because it is always buffering. The customer service are nice but clueless. I'm almost hesitant to renew my lease because of their service. But if I could I would most definitely pick another service.

Country living with high speed internet…read more I've been a customer for 3+ years and have nothing but great things to say. No data caps and reliable. Sure, you pay more but I was able to work from home, stream TV, and the kids could play online games. I've called and emailed tech support at various times. They were responsive and helped me troubleshoot. Due to a remodel, my antenna needed to be moved and the technicians were good.

Like a lot of businesses they've gotten cocky with their customer base. It came with my house 4…read moreyears ago and in the last 3 months I have had constant issues. I drew the line when my internet went out AGAIN, and the 1st call tech lied to me to get off the phone and when I called back, obviously irritated, the second tech hung up on me. Of course my internet was out all night, coming back on in the morning and then again going out that night. I disconnected everything, went to another company and more than tripled my up and down speeds for $20 less a month. When I called to cancel, again nothing but crap customer service. Hindsight, wished I'd left sooner. Oh and as I write this, apparently the service is down again.

Don't trust on trade in values. Multiple times they tried giving far less than what trade in was…read moresupposed to be. After questioning them and not giving in to sales circle talk the honored correct trade in value. Friendly but Slimy!

Getting assistance was slow moving & they don't tell you to sign in right away when you walk around…read morethe store so I waited even longer as I watched people that came in after me be serviced. I came in because I placed an order for a phone online but my bill from my previous provider wouldn't upload. And the store entered my address wrong without clarifying with me first so it flagged my account for fraud. It took some time to get things squared away with another rep on the phone in addition to Trey. The store I visited also had no knowledge of Verizon Fios & incorrectly told me I couldn't bundle a new phone plan with my existing WiFi with Verizon Fios until I directed them to google the plan Verizon shows online. Trey was great. He figured out my phone issue with patience, a friendly demeanor & resilience . However I had the complete opposite experience with the manager at the store. He was awful, lazy, rude, aggressive, and no help at all. I hope he's replaced with someone more capable of holding that title. He stood around the store doing nothing as the store was swamped. And as Trey was trying to work on my issue he escalated tensions while we were already on the phone with another representative overwhelming me to talk to 3 people at a time. I almost cancelled all my services that day due to his demeanor. It shouldn't be just the employees under the manager who have good service. I had a brief encounter with Tanya while I waited 45 min to even get assigned a rep. and she was pleasant to work with as well. The main store manager I had an awful experience on me for pointing at the incorrect information on the tablet and made visable scene in front of the whole store about me pointing to Treys tablet. I hope that manager is replaced with someone who conducts themselves as a manager, and presents their uniform in a clean non-disheveled manner, and keeps his hair cut.