I can't bring myself to give a 5 star rating for Buckeye's overall service due to the high cost for…read morecable, internet, and my mom's landline phone. However, I would like to recognize the Technical Support Team, as they patiently assist whenever I call. In particular, I'd like to recognize Al in Technical Support for his 5-star efforts to assist me with a telephone issue last night. For some reason, every time I called my mom's Buckeye landline from my cell phone yesterday, I would get horrible static. Al took the time to check my mom's line by calling her several times, including calling her from an AT&T line (my cell phone provider). He suggested that the problem could be due to something on AT&T's end. We agreed to end our call so I could attempt to resolve the issue with AT&T and that he would call me back approximately 45 minutes later. Al kept his word and followed up with me as promised. While we were unable to resolve the problem last night, he offered to have a tech go to my mom's home to troubleshoot further. By this morning, my problem was somehow resolved and my mom reported that she was having better sound clarity than ever on her phone. We were both impressed with Al's diligence and dedication. While Buckeye receives many negative comments about its high cost, (and rightly so), I do want to give a shout-out to Al in Technical Support for going above and beyond. Thanks so much Al! We appreciate you!

Horrible customer service from an Indian call center. they say my wires are buried (they are NOT),…read moredo not know what a squirrel is and want to fight with me about sending out a technician for a junction box that is partially open and letting rain in. My internet lags everytime it rains and I work from home. Time to change provider. (Re squirrels and cable chewing) I'd give zero stars if I could!

They are the absolute worse. I lived in a complex that has a contract so I can't choose another…read moreservice. I only have internet and they absolutely sucks. I have to constantly reboot my modem because it is always buffering. The customer service are nice but clueless. I'm almost hesitant to renew my lease because of their service. But if I could I would most definitely pick another service.

I'm upset because I can't rate even this company a zero. I wouldn't suggest this company to anyone…read moreeven if it were the last internet company on this planet. Customer service is horrible, service goes out every single day without question. I'm not even the type to write a review or complain but I'm at my wits end with this company. They don't value their customers and honestly if I could report this JANKY company to the better business bureau I would.

We have a Winegard Antenna on our garage roof. The bracket holding it to the j bar broke & the…read moreantenna fell to the ground. The bracket was made of cheap plastic so my husband bought a metal bracket at the hardware store & reinstalled it himself. We were told Ars/Yours Antenna would only reinstall a new antenna costing $685 + tax on parts. My husband fixed it for a fraction of the cost. Since this is the only antenna offered perhaps you should change brands since there is a definite defect with this product!

Great service and will help with any Cable needs. Have many options for decent TV viewing.read more

Everything I was ever told by them was denied, and called a lie by the next person I talked to. One…read moreguy (when I was changing service) told me, "Remember, it will NEVER cost more than $42 per month for this service." It was billed at about twice that! Their Gemini service is excellent, but they will jerk you around every month about paying for it. You will never know how much it will cost, and they will tell you you agreed to all sorts of things you never did. It's a fight every month, and you can't believe anything they tell you, and you will always get a raw deal! They also keep billing you for service you never get after you have turned off the service. The FTC helped me, but they had to do it twice because they said it was off, and I didn't owe them anything, and then they just kept billing me.

there are issues with losing the signal if it rains in the least bit. different networks lose audio…read morefor no reason.

I agree with the other review. Is there a way to give them negative stars? I have never had Wi-Fi…read moreat the house but I figured I would give it a shot to try to increase my internet speed when I'm at home. Over the course of 10 months and having it personally installed and paying for that installation, I've had to reset the router at least 20 times. I've called customer service at least a dozen times because the Wi-Fi just goes out whenever it feels like. So what's the purpose of having the Wi-Fi if I end up having to use the hotspot on my phone? Then of course after 6 months the price goes from the intro rate of $50 to $100 a month and it seems like the internet just goes that much slower at that point. I don't use the internet a whole bunch. I may watch a movie occasionally and I had a fire stick on a second TV in the bedroom. Maybe check my email. Nothing ridiculous and I was not able to get good service. So after 9 months I discontinue my service and took my modem up here to the Buckeye office. When I discontinued my service you would think they would have told me where to take it but no. They tacked on the modem to my final bill. When I called customer service they were not helpful at all on telling me a location to return it. When I went to this location the customer service representatives were nice but so are the people at the car dealerships. They did let me know that I had received an older modem and that's probably why I was having so many issues. But as I told him over the dozen phone calls and 24 resets no one told me this and why would they give me a old modem when I'm opening up new service. No way. If there's anyone else available in your area use them

Overpriced internet with worthless service. There Internet service will crash if you use your own…read moremodem, that's their remedy most of the time for service outages, rent or buy one of their modems. An absolute joke of a company, avoid at all costs

Spectrum has a robust TV experience but it is extremely expensive. Also, I am tired of the billing…read morepractice for this company where they send out your bill a week or less from the due date. I have only come across one other company that had this practice and it is annoying. For these two reasons I can't wait to dump Spectrum.

My complaint surrounds the contractors who buried spectrum internet cable on 2-2-25. Neighbor…read moretelephoned and explained a Spectrum Technician need access my property for transformers to bury Spectrum internet cable. Sure, I requested once finished lock gate please I have a . After a period of time I looked out back inquiring how long before completion? One of two technicians looked back to me and began to approach. I stated I don't need anything except how long? He replied five minutes (I think) and returned to the area he was working (burying spectrum internet cable). I returned to my task only to find my AT&T internet was DOWN. Troubleshooting revealed AT&T internet cable @ the transformers were CUT. Spectrum your corporate brand is "SUS" if you think I think my AT&T Internet cable just "happened" to be CUT accidentally! How often does this happen? My service was interrupted for several hours, Spectrum is the OPPS and can't be trusted I ask myself Was the cable cut because the technicians were upset I interrupted them? Was the cable CUT because I have AT&T? If cable cutting is a possibility when burying the cable; you would think Spectrum a billion dollar company could DO BETTER! Who you hire rep your brand! ROTTEN s AT&T rep Tim ( Cool af ) dispatched Ethan (Cool af ) to my spot later that evening. My AT&T internet back on before night! Way to GO AT&T! This is my Spectrum Nightmare!

Frontier will give you the same quality as an expired dollar store battery. Weekly blackouts, no…read morecustomer support and an app that doesn't update outages, because their service is down and can't update the app. If I had to decide between staying with Frontier or swimming in a bathtub of broken glass and razor blades filled with vinegar, I'd pick the bathtub every time.

I am paying almost $200 for Internet service and YouTube TV . The past 3 days I have been without…read moreservice , and can get no assistance from technical support. I am legally blind and when I call to ask for help all I am told over and over again is that they will not send out a technician. Now the equipment is literally falling apart because they keep making me troubleshoot things on my own . I refuse to pay my bill and I'm very likely going to file complaints with several different companies to blame them for fraudulent activity . I will likely try to hire a lawyer , and change service providers because I am sick of this lack of service . Especially since the only help you can get is from people from third world countries that barely speak english. Im done.

Poor customer service. Let's employees off the clock or…read morefriends/people in civilian clothing tell customers "that's not how it works" or tries to butt in conversations as though they're working. Also likes to flip off customers as they're leaving/sitting in their car. They have tried to blame it on a power outage when that had nothing to do with their customer service or attitude along with people in civilian clothing talking down to customers. Try a different excuse and do better. Go to a different location for better service.

Even tho the company has issues, their employees continue to be the one bright spot in the company…read more Having recently been in need of customer/tech service, I had the extreme pleasure of dealing with Heather and Robin. They were both terrific and a pleasure to talk to, handled my questions with patience and caring, and helped to bring my issues to a satisfactory ending. Buckeye employees are usually thoughtful and do care about the customer, and if you farm out their jobs come March, prepare for already unhappy customers to get more unhappy. Do not blow your position Buckeye by not staying local!