First of all, I worked for Buckeye and saw how they faced challenges. One of the most divisive was…read morethe loss of channel 11 for a period of time. People were angry and wouldn't listen to the reason it was done. It turns out, a company was buying up local stations so they would have more bargaining power to drive up the cost of their feeds. This might seem like a small thing but what you don't know is it would have automatically pushed up the rates of every other provider of media (espn, abc, etc).* The company bit the bullet and told the consolidator to fly a kite. No one appreciated the companies loyalty to their customers. Buckeye's prices were high, just like all cable providers. The business is a lot like gas stations during the 70s. The gas providers set the price but the gas station took the brunt of the ill will. Buckeye was able to lower their price by dropping the set top box. TV is not the same but they had to do something. Same goes with outsourcing support to the Philippines. Costs had to be cut. Buckeye's big differentiator is service. They are able to repond quickly because they are local. Buckeye was a good place to work. They treated their employees with respect and they paid a competitive wage. I made lots of friends while working there.

Why would a company that put so much emphasis on being local and having "your neighbors" answering…read moreyour calls, fire everyone local and have the calls answered by India or wherever the chose to send our calls. The people answering the calls now do not understand what you are asking or don't want to. I worked at Buckeye for 20 years and we knew our products, how to answer questions, how to resolve issues and the customer did not have to repeat the problem 4 times and still not have a resolution. I just don't understand how things have come to this. There are a lot of people in Toledo that need jobs but Buckeye is giving them away.

Worth the extra charge and never had a dropped call in the twenty years I've been with them…read more The Verizon branch stores are always helpful and I've never had an issue that was not taken care of with the visit.

Getting assistance was slow moving & they don't tell you to sign in right away when you walk around…read morethe store so I waited even longer as I watched people that came in after me be serviced. I came in because I placed an order for a phone online but my bill from my previous provider wouldn't upload. And the store entered my address wrong without clarifying with me first so it flagged my account for fraud. It took some time to get things squared away with another rep on the phone in addition to Trey. The store I visited also had no knowledge of Verizon Fios & incorrectly told me I couldn't bundle a new phone plan with my existing WiFi with Verizon Fios until I directed them to google the plan Verizon shows online. Trey was great. He figured out my phone issue with patience, a friendly demeanor & resilience . However I had the complete opposite experience with the manager at the store. He was awful, lazy, rude, aggressive, and no help at all. I hope he's replaced with someone more capable of holding that title. He stood around the store doing nothing as the store was swamped. And as Trey was trying to work on my issue he escalated tensions while we were already on the phone with another representative overwhelming me to talk to 3 people at a time. I almost cancelled all my services that day due to his demeanor. It shouldn't be just the employees under the manager who have good service. I had a brief encounter with Tanya while I waited 45 min to even get assigned a rep. and she was pleasant to work with as well. The main store manager I had an awful experience on me for pointing at the incorrect information on the tablet and made visable scene in front of the whole store about me pointing to Treys tablet. I hope that manager is replaced with someone who conducts themselves as a manager, and presents their uniform in a clean non-disheveled manner, and keeps his hair cut.

They are the absolute worse. I lived in a complex that has a contract so I can't choose another…read moreservice. I only have internet and they absolutely sucks. I have to constantly reboot my modem because it is always buffering. The customer service are nice but clueless. I'm almost hesitant to renew my lease because of their service. But if I could I would most definitely pick another service.

I'm upset because I can't rate even this company a zero. I wouldn't suggest this company to anyone…read moreeven if it were the last internet company on this planet. Customer service is horrible, service goes out every single day without question. I'm not even the type to write a review or complain but I'm at my wits end with this company. They don't value their customers and honestly if I could report this JANKY company to the better business bureau I would.

Amazing place with great prices. The staff is super friendly and helpful and instead of having to…read morego through those annoying teleprompt stuff, you get someone on the phone right away! Great service where you can get help right away and techs will be there IMMEDIATLY.

I've used Provide.net for over 3 years which is enough experience for me to give a good account of…read moretheir service. I didn't want to use Xfinity or AT&T (although Provide.net uses AT&T to provide their service) because I didn't want to be locked in a contract. I am month-to-month. At the beginning of my service, I bought a modem/router for $100 straight from Provide.net. This is great bc I do not pay a rental fee for the modem. I own it and it hasn't outdated in 3 years and I am sure I will get many more years out of it. My service costs me $40 a month. I pay every 3 months at once (this is how they do their billing) but that is fine for me. The service is DSL, but I see no difference between that and fiber/cable, which I have used in the past. Zero difference! So why pay more? I am streaming Netflix on one or two devices at the same time and someone else is probably using the Internet in the house too. The speed is fast. Everyone can do what they need to do. Also, in 3 years, I haven't had bouts of lost connection. The Internet is always working fine. It is 100% reliable. I am thankful for Provide.net because I can walk right into their storefront on Hewitt 10 minutes from my house and talk to a real human if I ever needed, which I don't, but I could. They are also not like corporate Xfinity puppet people, who totally suck! They are real guys who are totally upfront and casual to talk with. I'm never leaving Provide.net and highly recommend it to home Internet users.

So this is the busiest location in Toledo. Great thing is…read morewe were greeted at the door and signed in quickly. We had recently lost an iPhone and were also upgrading another. The tech that was helping us seemed knowledgeable. My main complaint is the cost. We have been with Verizon since it was Great Lakes Cellular. Every time we go in the bill raises by at least $50. I wish there was a way to streamline the extra fees. If I wanted them to do the update it was an extra $30 per line. Two days later and I am still trying to update my phone.

If I could give them zero stars I would! I went in there to get a ZAGG screen put on my phone only…read moreto find out they charge $30.00! Seriously? You call this customer service? I certainly don't!

Like a lot of businesses they've gotten cocky with their customer base. It came with my house 4…read moreyears ago and in the last 3 months I have had constant issues. I drew the line when my internet went out AGAIN, and the 1st call tech lied to me to get off the phone and when I called back, obviously irritated, the second tech hung up on me. Of course my internet was out all night, coming back on in the morning and then again going out that night. I disconnected everything, went to another company and more than tripled my up and down speeds for $20 less a month. When I called to cancel, again nothing but crap customer service. Hindsight, wished I'd left sooner. Oh and as I write this, apparently the service is down again.

Poor signal quality, service goes in an out about everyday multiple times a day morning an night…read morefor minutes an sometimes hours can barely game on line without constant issues an lag. Also was told they would come back out an situate my box an have it move to a new spot still haven't received the call back for that but ya know amplex values there customers right?

Best customer service I have ever received, from any company! I have four business accounts with…read moreKelcom, and will keep adding in the future. They are extremely punctual, surprisingly prompt and always work with you to meet your needs. When other providers have failed, Kelcom have always been ready to assist, and have always exceeded my expectations. It has always taken only a brief phone call or an e-mail to receive the service I needed, immediately! Their team is friendly and courteous and their fees are very reasonable. They don't lock you with long, unfair contracts, and they don't need to, because their excellent client care keeps you happy and loyal. I am looking forward to ending all my contracts with other providers and gradually transfer all my business to Kelcom. Thank you very much for your great support and care!

From the owner: KELCOM - Revolution IP provides residential & business services across Ontario. Some of the…read moreservices included Unlimited High Speed Internet which includes Cable Internet, DSL Internet & Fibre Internet. It also includes Phone Lines, VoIP, & HPBX, Satellite TV and IPTV.