Today ADT came to do a cell update and Brodrick was our service technician…read more We appreciated that he had a mask on and also put booties on as soon as he entered the house. (Especially since it was raining heavily.) We were called when he was on his way with an approximate arrival time and also received an email at the same time. Brodrick arrived with his supplies and immediately began completing his task on the update. After checking everything and explaining what was done he left. A service notification was also produced as an email for our records. This technician was punctual, professional and courteous.

I can't give a low enough rating on this bozo of a company. Everyone I spoke with is shady. I…read moresuppose to get a discount through my insurance company as a promotion ie.. equipment and installation for free.... NOPE. The tech that installed the equipment told me I needed all this extra stuff.... and then a " supervisor " showed up telling me something completely different. And when I called to complain and try and work through the situation I was told instead of 19.99+ I was on the hook for 84 and some change a month. I would not recommend this nightmare on ANYONE! Just buy a gun

Excellent work and a fantastic alarm system. I have this system in both my business and homeread more

Great service and always making sure we're being taken care of when there is an issue.read more

Very happy with our system. They are quick, efficient and knowledgeable. We said what we wanted and…read morethey were able to install timely.

I use Central Security for monthly monitoring and I have found all of their staff really friendly,…read moreknowledgable and helpful. Their monthly monitoring is just as good as any of the big-name companies, but a lot more cost-effective. I highly recommend them.

They were very flexible in helping me accomplish my emergency rekey from out of state. They respond…read morequickly and are very process oriented, which I love. Renee was a great help, and I feel pleased with what I paid for such excellent and expeditious service. Will definitely be using them again.

Professional and reliable. Slightly more expensive, but trust them...Won't let anyone else touch my…read morelocks.

UPDATE: Guardian…read moreAlarm reached out to me after I posted this review and agreed to work with me regarding my issue. I will give them credit that they did follow up and did offer some concessions. The issues I outlined below are accurate, but as compensation, they agreed to refund $113. This doesn't quite make me whole, but it is better than I expected. What the representative told me was that the manager should have offered to send out a tech to unlock my board and only charge me the $85 service fee for doing that. I still don't like the fact that the board was locked in the first place as that ties you to Guardian Alarm even if you paid for the system as I did. No matter what you weren't leaving their service without at least an $85 fee. They informed me that locking the board was for security. I believe if you are going to follow this practice that you should have some remote way of unlocking the board and just do it for customers who are choosing to leave. I still believe if a customer is choosing to leave and has fulfilled their contract and paid for their system they should be able to leave without any additional fees. As I wrote below I paid out $175 to change out the board, which was my only option at the time. By Guardian refunding me $113 I am only out about $62 above and beyond what I knew I would pay to change providers. While I wish that cost was $0 I can live with this and I give them credit for reaching out and initiating it. I was no longer a customer and they didn't need to do anything. It is not like I had any recourse. So I am updating my original review. ____________________________________________________ Be very careful before using these guys. I found their monthly monitoring service to be very expensive. I was no longer under contract with them so I tried to negotiate a lower rate. The only way they would lower my rate was by signing a new 3-year agreement. I decided to switch to another company for monitoring and that is when I ran into trouble. My new company discovered that Guardian Alarm had put a lockout on the mainboard so I could never switch to another company and then refused to give me the code to unlock the board! I was forced to pay an extra $175 to get a new board installed! They did this deliberately so I could not leave them. My system was paid for and I should have owned it and received this code. When I called and requested the code they gave me the runaround and tried to blame my installer. My installer even called Honeywell, who made the system and verified the board had been locked and there was no way in and the standard override code would not work. I actually listened on speakerphone when he talked to them so I know he was telling me the truth. This is a shady business practice and total B.S. I will NEVER do business with this company again.

I've been with Guardian for 23 yrs and I've never been happier. I can say with Guardian and the…read morewonderful staff. I always feel safe. I miss my beautiful receptionist may she R.I.H. When she there to greet me. I never had to worry. My condolences to her family . Thanks for being there when I needed her so Beautiful. Thank you too to all the staff!

FRAUD. These people are running a fraudulent operation, based on my experience. They sent 1 guy…read moreto wall mount a 75" screen. He destroyed the television (within 5 minutes of arriving, I believe deliberately), took some pictures, described a credible insurance claim process, got a copy of my receipt, and then ghosted. Not one word of follow-up after a week of entreaties. They will not return calls or emails, and neither will their supposed insurance company, Hiscox (check their reviews too, HAHA). I'm out $3K. Don't let this happen to you. Pay for licensed, insured, non-criminal help. DO NOT ENGAGE.

Motown Home Theater did a great job with my install, mounting a large (77") TV with a high end…read moreSanus mount that I provided. They also ran wires through the wall and added a power socket behind the TV as well as running a channel for av cables through the wall with a brush plate cover, which is exactly what I was looking for. The cost was very reasonable for the amount of work and time to do this job correctly.