DO NOT TRADE YOUR PHONE IN HERE!!! I traded in my phone and…read morethe girl I was being helped with was on the phone with her friend while servicing me. Then come to find out my trade in phone "disappeared" now I am paying full for the new phone and the general manager will not contact me to help. so if you don't want your phone stolen do not come here.

We came in to the store today and received excellent, thoughtful, and immediate help with our…read moreissue. Connor Hendricks offered the best support we had ever received in this store. (The help had not been very helpful in the past) Had we had Connor earlier, we probably would not have cancelled.

I went in for a simple insurance issue and was told my "Total Mobile Protection Plan" didn't cover…read morea new phone and I had to pay a deductible. This was false. I called the Verizon help center and my insurance DOES cover hardware issues out of my control, and what do you know there is no deductible to pay. Your staff were trying to get my to spend money and were so rude about actually trying to help me. Also the men I spoke with at this store should all be wearing their masks FULLY and not just covering their mouths. The men I talked to kept removing their mask in front of me. If you really care about your customers, public safety and health, you would enforce proper mask protocol for your employees at all times!

I have used this store for decades; however, twice in the last two years, two salesmen have been…read moredishonest. The salesman said I was buying a brand new phone. When it quit working 20 months later, another salesman said it read "used" in the system. Recently, a quote was not honored and even the manager defended the salesman by saying "You signed a contract." Don't assume that what you are told is the bottom line. Double-check for additional charges. My flip phone was disconnected but when I would not pay an add on fee, they said they couldn't reverse the disconnection. I left without a working phone. Also, THE STORE IN LEVIS COMMONS IS NOT A VERIZON store. The $536 phone that did not last even two years could not be traded in at another VERIZON store because they said this store is a third party company that uses Verizon service. Don't be deceived.

Absolutely amazing customer service. They have really updated the staff and service and i like that…read moreit a corporate store and they operate with integrity

Went in to buy a phone outright thinking I'd have no problem with set up. I was very surprised but…read morepleased that I was met right away at the door for assistance. The sales rep was cordial but not extremely friendly. Because I am 65 and my existing phone was an 8 plus and I upgraded to a 15 plus I had problems setting up and had to go in the next day for help. The rep that I worked with that day was extremely helpful, friendly, and knowledgeable. Even though they charge now to transfer data and assist in pairing devices I relented for the convenience and time it would save me. Kyle was a Godsend. He did everything I requested and offered his personal services (through the company) if I had problems in the future. He is definitely an asset to that Verizon store. Thank God for the tech savvy youth.

Excellent service. Dan E. was so helpful. I had a hardware issue with my phone which is out of my…read morecontrol and was looking to use my "Total Mobile Protection Insurance" to get a replacement phone. I was told by other Verizon representatives at the Levis Commons location my insurance didn't cover hardware issues, which is does. They were trying to get me to pay a deductible or buy a new phone (they were also NOT properly wearing masks which not only is a heath and safety issue, they were rude). Dan was so helpful and direct, he gave me a number to the right support and now I have everything sorted and a new phone on the way, 100% covered by my insurance. Thank you!

This place is horrible. They do not explain important information. They only do what's best for a…read morehigher commission. Highly recommend going to a corporate store.

This isn't even necessarily directed at the establishment. This is directed at the company itself…read more I have even entered an ethernet cord and it still cannot work for gaming devices, such as the PS5. These new "in-home" internet modems are completely faulty and do not work effectively. 100% do not recommend

From the owner: Visit the T-Mobile store in Maumee and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1399 Conant Street Ste B can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Took my laptop in for charger port replacement. I was told it would take 2-3 weeks since they had…read moreto send it out to a higher tier service center. Online check said waiting for parts. 5 weeks later, I called and asked for an update. Was told they replaced it but the damage extended to the motherboard and was not functional. I bought a replacement motherboard since the charger port is soldered in, for less than the "repair deposit". When I removed my old motherboard, I was greeted with the original charger port and the crack in the plastic that I had inflicted on it when I had replaced the keyboard before. Not only did they neglect to keep me updated on the status of my tech, but they probably didn't even send it out, as I picked it up the same day I called from the original location I took it to. Note that they have a clause in their "repair warranty" that if you don't claim your tech within 60 days, they own it. Fucking scammers.

I've been waiting a month for my laptop to be repaired. Really inconvenient when I need it for…read moreschool. The online tracker also isn't updated or kept accurate which is annoying because I have to call to find out the status every few days.

Tim (and staff) has helped my mother several times!! We really appreciate his patience and help!read more

Worst cell phone experience of my life. I was lied to, they did not resolve my issue. When I tried…read moreto return the phone I bought a week prior I had my receipt everything that came with a phone and the device was only taken out of the box for about 5 hours. They told me that since my carrier was connected to the T-Mobile brand all I would have to do is put my SIM card in and my data would transfer I would be able to use the phone. So I bought the phone outright for full price. When I put my SIM card in it didn't work. I went back to the store on Fremont Pike and they told me there was no way that the process I was instructed to do so I could get my service before or heard about. I just wanted to get a new phone, I asked the right questions multiple times when I bought it, I double checked I did everything I was supposed to do and got nothing but grief for it. The cherry on top was even after they knew everything that happened they still wanted to charge me a restocking fee. I was unable to get my refund because I did not have my wife's debit card on me and they couldn't just transfer the money back to the account even though I had every single thing necessary to make a return. The whole situation was horrible. I'm super disappointed!