Don't trust on trade in values. Multiple times they tried giving far less than what trade in was…read moresupposed to be. After questioning them and not giving in to sales circle talk the honored correct trade in value. Friendly but Slimy!

Getting assistance was slow moving & they don't tell you to sign in right away when you walk around…read morethe store so I waited even longer as I watched people that came in after me be serviced. I came in because I placed an order for a phone online but my bill from my previous provider wouldn't upload. And the store entered my address wrong without clarifying with me first so it flagged my account for fraud. It took some time to get things squared away with another rep on the phone in addition to Trey. The store I visited also had no knowledge of Verizon Fios & incorrectly told me I couldn't bundle a new phone plan with my existing WiFi with Verizon Fios until I directed them to google the plan Verizon shows online. Trey was great. He figured out my phone issue with patience, a friendly demeanor & resilience . However I had the complete opposite experience with the manager at the store. He was awful, lazy, rude, aggressive, and no help at all. I hope he's replaced with someone more capable of holding that title. He stood around the store doing nothing as the store was swamped. And as Trey was trying to work on my issue he escalated tensions while we were already on the phone with another representative overwhelming me to talk to 3 people at a time. I almost cancelled all my services that day due to his demeanor. It shouldn't be just the employees under the manager who have good service. I had a brief encounter with Tanya while I waited 45 min to even get assigned a rep. and she was pleasant to work with as well. The main store manager I had an awful experience on me for pointing at the incorrect information on the tablet and made visable scene in front of the whole store about me pointing to Treys tablet. I hope that manager is replaced with someone who conducts themselves as a manager, and presents their uniform in a clean non-disheveled manner, and keeps his hair cut.

Nick is awesome! After looking at numerous recliners, I was able to purchase the perfect fit …read more. thank you Nick it was a wonderful experience from start to finish. Theresa Weiler

Kelly is the bomb!.Cam is awesome! Brian is a rockstar! I've been in multiple times since moving…read morehere and have gotten great pieces with great customer service, great prices, and awesome delivery!

Top quality customer service with professionalism, a good product & sprinkled with just the right…read moreamount of fun is found at the Levi's Commons Verizon. After a very negative experience in Maumee, this service was greatly appreciated and a reminder that "sales person" does not need to render one defensive and vulnerable. Briar and his team proved to be nothing less of kind, trustworthy and efficient.

I went in for a simple insurance issue and was told my "Total Mobile Protection Plan" didn't cover…read morea new phone and I had to pay a deductible. This was false. I called the Verizon help center and my insurance DOES cover hardware issues out of my control, and what do you know there is no deductible to pay. Your staff were trying to get my to spend money and were so rude about actually trying to help me. Also the men I spoke with at this store should all be wearing their masks FULLY and not just covering their mouths. The men I talked to kept removing their mask in front of me. If you really care about your customers, public safety and health, you would enforce proper mask protocol for your employees at all times!

What an amazing venue in the heart of downtown Toledo. The…read moreupdates highlight the perfect location to celebrate any occasion. The art celebrates Toledo jazz as well as the museum. While there is a balcony overlooking the ballpark. The event I attended was in 3 ballrooms that easily accommodated 550 guests plus their staff comfortably. I look forward to attending more events here.

Very helpful. They didn't have what I needed in house but I was able to order it online with no…read moreproblems. Very conveniently located too