TWC is the absolute WORST company EVER to deal with. The right hand does not know what the left…read morehand is doing. Customer Service Reps in the phone banks are in foreign countries who have thick accents that are hard to understand. They tell you one thing, and sometimes even give you a temporary fix. To get any help at all from customer service, expect to restate your problem and identification information no less than 3 times, to 3 different people who all put you on hold. It can take 2 to 4 hours a problem to get your issue resolved temporarily. Then you have to call back for the same problem as soon as the next day. I have called to cancel service twice. The representative from the Retention Dept promised that a supervisor would come out to resolve my issue, gave a date and time, and I waited. Then a reg tech, not a supervisor showed up with no workorder of my specific needs and problems. This idiot gave me a new and improved large key remote control, and left after telling me the problem was my TV. So I bought a new TV. Continued to have the same problems (streaming netflix). I called to cancel service again several days later and as before, promised that a supervisor would come out with a workorder of my specific issues. Again, this did not happen. A younger idiot, not a supervisor, did not resolve my issues. Instead, he did what he wanted to do, and left me having the same problems streaming netflix. This has happened to me twice in the last 8 days over Christmas 2014 alone. And I should mention, that due to my streaming problems I purchased Turbo Internet for a $10. rate increase a month to resolve the streaming problems. I am still having the same problems, but paying $10. more a month for them. Now they want to charge me a $30. installation fee for disconnecting and reconnecting my same modem. Hell will freeze before I pay this. The retention dept should not make promises to customers that the home technicians will not or cannot keep. Unfortunately, TWC is the only provider my Senior Housing Apt. complex can use. As as bad as TWC is, they are the only game in town, and they know it. I moved to OH from CA. I have been a Comcast Cable/Time Warner Cable customer for over 40 years. The prices for services go up and up while the quality of services falls down and down. TV and communication with my family and friends are my only source of entertainment. It's sad, but I am stuck with this awful arrangement.

Slow speed, techs who cant read addresses, overpriced, outdated equipment, never upgrade, been…read moreover 30 years since I seen any cable or fiber upgrades. Random disconnections because techs cant read addresses, will cost you way more money than a monthly payment for appointments because you lost wages waiting for them, customer service is a joke, they have no options for disabled (blind deaf mute) in service menu, constantly raise prices including for upgrades they never actually give you. My latest disconnected service, they were still in area when I contacted them, they literally were on the pole disconnecting my service for no reason but I had to wait 2 days to turn it back on. I paid monthly for 30 years all the way back to TW roadrunner first launched. Yet twice I was disconnected without any reason, just because, and spent im rounding down but over 24 or more hours each time on phone getting excuses each time. No reimbursement nothing, I had to purchase my own modem when they refuse to honor their own agreement of replacement at regular intervals. This company needs a civil action m lawsuit for a few billion dollars for the horrible lies and misleading advertising and down time directly caused by their own incompetence.

This is the 2nd time of using this location and both times have been fantastic. The staff is very…read morekind and explained everything to us. The service was also very fast and was done before the estimated time. I would 100% use this location again in the future.

Geek Squad acts like they know what they are talking about, but they don't. They promise to backup…read moreyour files on your computer when they fix it, promising that the backup will save your data, but no. They will wipe your computer of all your precious photos, videos and data and then act like it's your fault.

Closed my acounts today. Denied reward do to my account being messed up on their end...read more

Inquired about Wi-Fi and they showed me that I could have it. No charge, took it home for two weeks…read moretrial and went back and bought it! Could not be any happier with my Wi-Fi and the help store employees gave me

From the owner: Visit the T-Mobile store in Findlay and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1204 Tiffin Ave can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

CPR Cell Repair is AWESOME!!! My new battery and screen protector installed in an hour…read more Professional, competent staff, super friendly, "Bend-Over-Backward" customer service. You don't see that much these days... Will be getting all my business from now on! There may be several out there, but there's ONLY ONE you should choose...

From the owner: Established in 2022, CPR Cell Phone Repair Findlay is a local electronics repair shop specializing…read morein the repair of the latest iPhone, Mac, Samsung, iPad, and computer models. Whether you are in need of a screen replacement, battery replacement, water damage repair, or data recovery, you can depend on the expert technicians of CPR Cell Phone Repair Findlay. From the newest iPhone and Samsung Galaxy models to the iPad Pro and Microsoft Surface, CPR Cell Phone Repair Findlay is your one-stop repair shop for all things electronic. We specialize in fixing smartphones and tablets of all makes and models. As your trusted Findlay iPhone repair and Samsung Galaxy repair shop, you can depend on us for fast, affordable repairs. In addition to cell phones and tablets, we also fix computers and laptops by popular brands like Apple, HP, Lenovo, Acer, Asus, and Dell. Whether you have a hardware issue like a broken screen or software problem like malware, you can depend on us. Laptop running at a snail's pace? We fix that too. Being one of the best repair shops near you, we pride ourselves on the quality, price, and convenience we provide to our customers. All screen repairs come with our limited lifetime warranty. Whether you are having an issue one week after a repair, or one year after a repair - we are only a phone call or email away. Contact CPR Cell Phone Repair Findlay today for a free quote.

Fast friendly no nonsense service. I'd be happy to stop…read morehere again. They answered all my questions and more with a smile!

Went to the store to purchase a new IPhone and was told they could not transfer my contacts and…read morepictures. I had called customer service first and was assured that they could. They said they needed a "special" machine. I ended up going to a smaller store about 50 miles away and they transferred them within minutes. The only thing they used to transfer was an IPad. Perhaps the Findlay store needs some training.

Louis, Donovan and Ricky were awesome! They made my transfer from an old carrier to them seamless…read more They were entertaining and super helpful! 5 star reccomendation for customer service, professionalism and knowledge!

From the owner: AT&T, serving over 81 million wireless customersread more

Jim couldn't have been more helpful! He was able to switch my old phone to the new one for free,…read morethat Best Buy wanted $80 to do. I am happy with the new phone and how he was able to get me a great plan and save money doing so. I was really dreading having to get a newer phone, but Jim took care of everything and made the experience great, and my husband was happy that Jim was able to take care of things and make me happy, the saying a happy wife . . . THANKS SO MUCH JIM!!!!!!!!!!!!!!!!!!!!!!

My complaint is with the company in general, not a store. A couple months ago I got on the app to…read moretake off mobile hotspot. When I noticed I was still being charged for it I called them. After going through two people I was finally told that you cannot remove it through the app, you either have to go to a store or call the customer service. I asked then how come you can go on the app and uncheck it and be led to believe it was off your account? I was wanting to be reimbursed for the last 2 months and all the supervisor kept saying was it wasn't possible. It's a bunch of bullshit! It wasn't so much for the money, but it showed me the integrity of this company. Now after 2 yrs, I'll be canceling this account and going somewhere else!